We hired them for an inspection. They gave us an estimate for $6,000-$9,000 for a new flue and…read morechimney cap, saying our flue was too cracked and damaged to use as per images from the scope camera. We got a second opinion and the other company stated our flue looked fine, we got some minor cracks patched and a new cap for under $1,500. It seems like Best Chimney Services may have just zoomed in on small cracks to make it seem like a worse problem. The only useful thing they did was give us a recommendation for where to get help with our gas fireplace. Wouldn't come back here for any chimney service.

I have been using Best Chimney for over 20 years and would not go with any other company. The…read morecustomer service, professionalism, talented staff, quality of work, in addition to the positive attitude and value for the services provided, is second to none in the Boston area. I have been very fortunate to have worked with Rich since 2003 and so happy to hear his voice every time I call with a service question or to schedule a service call. More recently I have had the extreme pleasure of having Mason be the lead on installing a stainless steel chimney liner for me and conduct a fire test for work recently completed. Even though there was a challenge with the size of the liner, due to my chimney being narrower in the middle, Mason was able to easily troubleshoot, find the correct size and have the installation completed shortly after the initial visit. Mason returned today to conduct a fire test to ensure everything was in working order and supplied the necessary paperwork for my property management company at our condo association to prove that my fireplace is in working order and safe to use. Mason's professionalism, leadership, critical thinking skills, positive/can-do attitude and easygoing manner were most impressive. I want to also commend the trainees that I met on both visits, Ron, Julio and Leo. All were models of customer service and professionalism and very happy to be with Best Chimney. It was obvious they were very pleased to be training under Mason and had a high level of respect for him. Best Chimney is doing something very right by having someone as capable as Mason and trainees as eager to learn as the three gentleman that I met during my service calls. Thank you!

Was having an issue with a wood stove chimney in a rental house. Had someone else come out and the…read moretenant didn't have any faith in them so, her boss recommended Downeast. Certainly glad he did. Had to order some stovepipe and then came out and did the job cheaper than the fly by night company and 1/3 of the cost of another reputable local company. Highly recommended

The whole experience was great. Ross examined the chimney and fireplace, mortared some cracks,…read morehelped me set up my GrateWallofFire. (You want to use GrateWallofFire!). I learned so much about the fireplace: how to use it, what to watch for, when to service it. And absolutely zero upsell! Very reasonable price. Super helpful. Can't say enough good things.

We called Safe Chimneys to come out and take a look at the crumbling mortar between the bricks of…read moreour chimney. Dave, the owner came out and gave us a fair estimate. He was professional, honest and dependable. Work was done in a very timely manner and now our chimney looks uniform with the rest of the brick on our house. If we ever need work to be done, I would not hesitate to call Safe Chimneys.

I would highly recommend Safe Chimney. They were honest,fair…read morepriced and completed an excellent job.I would definitely have them in the future. Beverley- -Waltham

Wayne did a great job inspecting the chimneys in the antique home we're looking at and explaining…read morewhat was going on with them.

These people are a bit dodgy. They make one sided appointment and then call you up and say…read moresomethibg like "just calling yiu to remind you of the appointment you made." They did this to me are were snarky and rude about it when I suggested that I, in fact, did make an appointment. Call somebody else to clean your chimney. Anybody else. The answer from these folk below highlights their lack of customer concern. The actual fact is that I was snapped at on the phone by 2 different people all *telling* me that I made and appointment. This is farcical because when they finished my initial service I was fully of a mind NOT to call them back or use their service again. The idea that I made an appointment with them is preposterous. I'm will drop a similar review on Google and related sites so folks know. If the people who were snippy with me on the phone want to send a couple of apologies that would be the proper course of action. Otherwise, avoid these folks like a chimney fire.

Just had my chimney cleaned and inspected. I am so impressed with this company's service and…read moreprofessionalism. I have used several companies in the past who always try to upsell me on unnecessary repairs. The homeowner is at a disadvantage, not knowing how to sort out these recommendations. Northeast Chimney is thorough and honest, giving peace of mind. Very pleasant folks.

Good people nice family own business. They know what they do when they know what they're talking…read moreabout. They were prompt efficient, and would recommend.

I've had multiple flue cleanings and maintenance for over 9 years as well as had a chimney cap…read moreinstalled. They are *always* courteous, knowledgeable, honest and leave the house spotless. I can't believe they don't have more reviews here. They are top notch and reasonably priced!

I cannot believe how good the service was. I was given a qoute to reline my chimney which far…read moreexceded the fairness of any other quote given to me. The guys came when they promised and did the job as promised in an expected amounted time. The man in charged of the job was Ryan Sexton and he handled himself with the utmost professionalism and compassion. I would totally recomend This company for you chimney services above all others. I have yet to come in contact with any other service that met my expectations as well as they did. They were the best.

Spoke to Gary on the phone told him the issue with the chimney. He came by spoke with my husband…read moreand when I got home all was fixed and done. The quality was perfect the value as well. It was well worth my phone call to American Chimney Pros! Will definitely recommend. Gary was pleasant funny and honest, Most important to me and in today's business world.

Reliable services, reliable rates, good value. Gary maintained and cleaned the chimney for the…read moreprevious owners of my house, and has been incredibly helpful in understanding the history of the house. All interactions with him have been straightforward. Furthermore, the chimney has worked extremely well.

Mike and Bob came out to inspect a chimney for potential tenants (squirrel or maybe raccoon?). They…read morearrived promptly and were respectful, thorough and patient with me (I ask a lot of questions). After an in-depth exam from all angles, they found nothing in the chimney and added a chimney cap (with a lifetime warranty!) to avoid future problems. They were efficient and cleaned up when they finished the job. Highly recommend!

Mike is very knowledgeable and he did a great job fixing an installation problem that hearthworks,…read more no. Reading wouldn't even a address. I bought the fireplace insert from hearthworks and they arranged installation. It was a horrible experience. But it's fixed now thanks to mand m chimney. Thank you Mike.