I stopped in while waiting for a to-go order at a nearby restaurant to be ready for pick-up. I was…read morehoping to see some cute birds, cats or puppies, but no such luck. There were a couple of pups getting groomed, but they looked a bit stressed out already, so I didn't think it would be nice to stare! I found several cute toys for my 3 fluff-babies though. I spent $40 in less than 10 minutes and it would've been more had I not been doing in-store price comparisons with other stores. Let's face it PetSmart isn't exactly budget-friendly! I found several of the exact same items online price significantly lower. I was at PetSmart, I couldn't leave without getting my pets SOMETHING, so I did... but I would not do it again.

At first I was speechless...then I shared lots of word with the Corporate office. I recommend you…read moreDo Not take your pet here for any type of grooming service. This was a bath and comb and Lucy had a beautiful Aussie petticoat, not anymore! good thing hair grows. My responsibly in the matter is I should of read the review for this place.

I really like shopping at this location. I bring my pup here for grooming every 5-6 weeks, and I…read moretake the opportunity to browse after dropping him off. This PetSmart always seems to be well-stocked on food, treats, and supplies. It's fun to browse the toy aisles, even though my dog definitely doesn't need more toys. Occasionally I can't resist when I find something new or unique. The employees are always super friendly, and it is easy to find someone if you have questions or need assistance. The grooming department has convenient hours and excellent groomers. I actually started coming to this location after following our groomer here from her former location.

We tried taking our dogs to be groomed at this location but they would not do it because one dog…read morehad matted ears and the other dog had an ear infection. My dogs are cocker spaniels - known for chronic ear infections. I have her ears treated constantly for this and never had a groomer turn us away before for this, or any other reason. I should note that the reason we tried PetSmart for grooming is because our regular grooming service was experiencing some staffing issues. Well we took our dogs home and I called the manager at PetSmart to complain about this situation. He agreed that an attempt should have been made to groom the cocker spaniel with the matted ears, and that the ear infection on the other dog may have been a judgement call, but he did offer for us to bring our dogs back to have them groomed at a 50% discount. I agreed and we scheduled that for a couple of weeks later. During those two weeks, we trimmed the matted ears on our own (did not take long) and continued treating the ear infection on the other dog. When we returned for our second appointment, the groomer accepted the dogs and said it would take about three to four hours (understandable). I had not even made it home from dropping the dogs off when I got a call that the dogs were ready to go home, and that they only partially groomed them both. They partially shaved one cocker spaniel but didn't finish her face and left three paws untouched. They told us "The one paw is all that she would let us do." She looks incredibly goofy. The other cocker spaniel (which we had previously trimmed the matted ears ourselves) looks even goofier. They said he has matting under his arms that they can't take care of. Took getting him hime I so find some very MINOR matting. It is nothing I can't cut out with a pair of scissors in about two minutes! Maybe had they groomed him the first time, that matting would not have been an issue. Now, keep in mind they only worked on my dogs for a half hour of what should have been a three to four hour session. They said nothing about him being matted in those areas during our first trip. Even so, isn't a groomer supposed to take care of such issues?! They went so far as to say that we need to take him to the vet to have the matting cut out. We have been dog owners all our lives and have NEVER been turned away by ANY groomer in the past for ANY reason! I called our vet and our regular groomer who both agree that this is just laziness on the part of PetsMart's grooming service. I have now scheduled them for grooming services with our regular groomer even though it will be a little while based on staffing issues. I will not name our regular groomer but they are very reputable in this area. They do a great job, and they shared with me that they are not surprised by our experience with PetSmart and that they have heard the same kinds of complaints from several others. Never again will we give this place a penny's worth of business. Stay away from this place and go somewhere else that actually cares about dogs and enjoys grooming them. This is pure laziness and incompetence.

I love this DIY dogwash. I work late and the fact that they're open till 10 has been a lifesaver…read moreafter going to the dog park and having my pup run thru every puddle in sight. It's so easy to wash my pup without any of the stress of going into a busy pet store. The shampoo and conditioner spray directly out of the hose (the conditioner is the best detangler & leaves him super soft) and there's also an option for flea preventative if you choose. There's also a vacuum nozzle to blow dry your pup at the end. The booth is always clean and prevents you from getting drenched anytime your dog goes to shake off the water, along with some microfiber towels to use on their faces. The best DIY option out there.

I dropped my wife's little guy off with Taylor at Carmel Groom and was especially pleased with the…read moreservice. She did a good job on him. We've been taking him there for a couple of years now and will definitely continue. I highly recommend her. Go check out Carmel Groom & DIY dog wash!

If you are looking for quality pet food, beds, toys, treats, collars and leashes, and much more,…read moreHollywood Feed is the place to be. I "discovered" Hollywood Feed at their previous location next to Whole Foods several years ago when I adopted a pup that was on Fromm dog food. Hollywood Feed carries the entire line of both Fromm dog food and Fromm cat food as well as Fromm treats. Their selection of quality pet food is unmatched. Frozen, freeze dried, wet food, dry food, supplements and treats. The employees are very knowledgeable, and over the years they have helped me with suggestions for an older cat who had become extremely picky about food to a newly adopted pup who needed chew toys and treats. Customer service is outstanding. They also offer same day delivery which has been very convenient from time to time.

2nd visit to Hollywood Feed and I was floored by the amazing customer service. I was looking for a…read moregift for my friend's pet, and the attendants did a great job personalizing and recommending a good gift. I ended up buying quite a few items and also a huge bag of puppy food. The store in itself is very clean, organized and has everything marked clearly. It was intuitive and didn't require much effort. I prefer that over confusing aisles and too much searching. The attendant was super helpful and picked my food bag helping drop all the way in the car.

If I could give zero stars, I would. We arrived at store opening and decided to see a puppy we…read morewere very interested in. The salesperson left us alone with the dog for nearly 30 minutes before we could get her attention to ask for information about the parents. During that time, the three employees on the floor spent more time walking around talking with each other than following up with customers on the floor. After playing with the dog for another 10-15 minutes, we decided to inquire about price. When we finally got the attention of a second sales associate, she rudely asked if we had ever been there before (what did that matter?) and asked who we had been working with. She told us that that person was "busy with a sale" and would be another five minutes. By this point, we had been in the store for a total of 75 minutes, the puppy had fallen asleep, and we said we could no longer wait. There was no explanation why neither she nor the other sales associates who were not busy could help us. The third associate then came over to take the puppy away, and when I told her, "You just lost a sale" due to the total disregard for us as qualified buyers, her response was a snarky "Have a good day." There were no apologies ... no acknowledgement of the indifferent treatment we received along with the total disrespect for our time. This was one of the worst customer service experiences I've had and I will not return to this Petland location.

DO NOT BUY A PUPPY FROM THIS PLACE. My friend bought a 10 week old miniature poodle who was sick…read morefrom the first day. In a little over 24 hours, the puppy was dead and my friend was stuck with $1500 vet bill. The store has said that they will refund her the cost of the puppy but she is on the hook for a huge vet bill. I'm encouraging her to consider filing a suit in small claims court. This puppy was obviously very sick and most likely from a puppy mill.

I've been bringing my dog Sully here almost a full year since he was a puppy and he loves it! He…read morehas separation anxiety, but has never had an issue going to day camp. He's always so excited to greet the employees and comes home tired and happy every time! The groomers always do a great job trimming his nails too. Thank you guys for always taking such good care of my baby.

Wow! I am truly at a loss for words. I have been shopping around for a new daycare for my pup so…read moreI arranged to bring my kiddo in for an interview at Camp Bow Wow Carmel. Back in 2008 I brought my German Shepard girl here for day care and boarding twice a week for quite awhile and it was great. They treated her well and ran a clean pleasant facility that the owners took pride in. On her interview day I brought her in so they could test her temperament and they gave me a great report card with her picture and feedback. I also took a tour and met the owners an middle age couple who were charming (Michelle & Stephen Alexander) I ran into the owners several times over the period that I was taking my dog there and they were great. So now that I was wanting to try out a few other places I thought why not. I filled out paper work online and a very nice personable man called me and advised me that I would have to fill out a paper application and send it back before I could schedule her interview. I did and he called me back and everything was great. I arrived at 7:00 am and he came right out and stood in a small fenced in area. I asked if I was supposed to bring her to him and he said yes. I asked him why the lobby was closed, and if it was due to covid and he said one of their owners has a rare form of blood cancer and they need to keep them away from people as much as possible. He took her back for the evaluation and came out later and told me that she did great. I checked on her a few times through out the day and she was safe, but mostly pacing the fence. In the morning there was one employee that was in the area with the dogs mostly pacing around using their cell phone or talking on there cell phone. The dogs take a rest from 11am-1pm and have lunch if their parents packed it for them. I found this information on the paperwork they hand out and on the website. I checked in on her again in the afternoon and saw that she again was pacing the fence and laying around again resting. During the day I thought this might be a good spot for my dog to visit and I purchased a ten pack of passes. Pick up is between 4-5:30pm and I arrived a little bit after 5:00pm. I called from the parking lot as directed and the phone was picked up, and I was hung up on. I called in again and said that I was there to pick up my dog and they said she did great and they would bring her out. I inquired about their schedule today and I was told they took a rest from 11am-1pm, and from 4pm-5:30pm. As I was checking in on them on the web cam today I asked if they went to rest at 3pm today instead of 4pm and I was told that the schedule varies depending on the temperature, staffing, etc. and was hung up on. A young lady came out and said she would be with me in a minute. I asked of she was the person I was talking to on the phone and she said yes. I asked her if the space was airconditioned and she replied yes, so I asked if it was a staffing issue to which she became visible irritated and said no it wasn't a staffing issue. She went back in and came out with another dog and handed me a piece of paper and told me the break times and that they vary were on the paperwork. Again in and out with another dog, and I said I read the paperwork and didn't see anything notation of other break times and if she could show it to me. She grabbed the paper from me folded it in half and walked away. I asked if I could speak to the manager, she said I am the manager, I asked if I could speak to the owner and she said she is the owner. That she has owned the business for 16 years. At that time I asked her if she was the owner with the rare blood cancer that the other employee mentioned and she said yes, and I said I'm so sorry that must be hard. From there she became incredible rude and started insulting me, trying to shame me (I was called disgusting, and many other thing I won't type in a review). She was becoming more and more belligerent as I stood calmly holding my cell phone so I had a witness to the situation. She told me that I was on video and I said great then we have proof I wasn't doing anything. I asked if she would cancel my next appointment and the ten day pass I just purchased today and she said she would and that this wasn't going to work out. She continued to verbally assault me, I told her God Bless you and got in my car and left. From reviewing the website Michelle Rohrer (Alexander) is the owner and her two children Lauren and Justin work there. I believe it was Lauren the owners daughter who was verbally accosting me because she didn't want to answer questions about their daily schedule. Needless to say, I won't be driving 15 minutes out of my way to take my dog to a business where I get hung up on multiple times, yelled at, and insulted. I would love to have a copy of the video to share with their franchise corporate office and would welcome the opportunity to speak with Michelle the business owner.

Even after all these years, it's still surprise me that Lilly lets Heather shave her. The woman has…read morea gift with animals. My dog's neurotic as hell and just doesn't let strangers touch her and ever since the first time she's like oh I like this chick I cannot recommend the services highly enough.

Finally!!!! Someone who knows how to do a Bichon cut her little ears and legs oh so cute!!! Will…read moredefinitely be going back! It's worth the hour drive!

Another amazing groom for Furrtastic! They can really listen when I explain the look I'm hoping…read morefor, and I haven't had to do at-home touch-ups like I've had to do in the past. This is the kind of small business I like to support!

Great job on a golden retriever who desperately needed the groom. Got in and out timely. Very…read morereasonable rate. Good communication.

While the reason I had to go to Hamilton Crossing was not 5 stars, the care on service we got was…read more After taking our 9month old kitten Clover to another vet clinic when she became sick. We came to Hamiliton Crossing. The other clinic only gave her some anti nausea and hydration. Hamilton Crossing ran all the tests. Her blood work showed she had an infection so we treated that. By this time had no appetite and I was syringe feeding her high calorie supplements. We went back 10 days later because she wasn't getting better. We were prepared to say our goodbyes. We did talk about a hail mary, giving her stronger antibiotics and steroids. Trying to reset her immune system. Unfortunately our baby was too far gone and we had to take her in the following Monday to say goodbye. The staff was so caring during all of this. We will miss our baby.

They did an amazing job for our family, as always. From baths to boarding to emergency services,…read morethey are top notch; very thorough and caring. We've trusted our pets with them for over 13 years and wouldn't think of taking them anywhere else.

Peggy and her team are the best! We have been clients for almost 16 years and sadly we are…read morerelocating to a new state and saying goodbye! We always knew our Yorkie-Poo was in great hands. They are caring and always do a great job!

Peggy and her staff are wonderfully skilled and experienced groomers. They take amazing care with…read moreevery one of their fur clients (and human ones too). They know each dog by name and treat them as their own. I highly recommend them to anyone looking for expert care. They know their breeds and the grooming care each one needs. Each staff member is courteous and experienced and goes above what is required every time. Appointments need to be made weeks ahead of time.