Kyle was very attentive to my concerns and was very knowledgeable about ergonomics. Being able to try and discuss several options in person is invaluable. read more

David and Kyle were so helpful and informative. They anticipated questions and needs and gave answers and solutions. Gil has helped me years ago and always a positive result too. read more

Oohhh wow! My husband's new office chair just arrived! Custom fit for him with gorgeous leather. This office chair is sleek and good looking. The staff at The Ultimate Back Store are professional and know their products well. We are thrilled with the store, the service and of course a quality piece of furniture that we will enjoy for many years to come! Thank you! read more

I was blown away by the customer service that Kyle provided! I called to see if we could repair our Stressless ottoman (fyi, the attached recliner is a super comfortable and sleek looking). Kyle went out of his way to obtain the part and offered to fix it for us free if we brought in the ottoman. Kyle was so kind and gracious and fixed the ottoman on the spot for us. I am just not used to this kind of customer service these days.... If we need to buy anything in the future that this store carries, I will be happy to make the drive here to give them our business! Thank you! read more

Gil was a pleasure to work with, he helped me find the perfect chair for my office, offered a better price than online shopping and included free delivery and setup. When he brought the chair to my home he gave me a nice gift bag with it. It was the best retail shopping experience I had in a long time, thanks Gil and The Ultimate Back Store! read more

We purchased this chair from the back store a couple of years ago and the one thing I really like about it is that you can lay it all the way back so if you need to have someone have their blood pressure raised it's a very good chair for that the other things about the chair it's well-made could be more cushioned for more comfort but the worst and most damaging a thing about the chair is it has no lock in system on it so when you're trying to get a senior up out of it or sit them back down in the chair it doesn't lock it just spins around very very very dangerous. For this reason I will only give the chair a two rating and it probably be a -2 rating but for that reason I would not recommend it. So, if you are looking for a chair to safely get a senior in or out of it... I highly with strong conviction DO NOT RECOMMEND IT. read more

A great experience. I have back/neck pain. Tried this store. David (Manager) was quick to help, explain, demonstrate, make a sale. He knows his business. White glove delivery fantastic! Bought an Ekornes stressless chair. Love it. I am a very happy customer. read more

The staff at the Ultimate Back Store has been very helpful, knowledgeable, and patient in discussing options and benefits of their product line. Kyle AuBuchon, the assistant manager, was extremely helpful in making some choices about ergonomics and sleep quality. I actually learned a few things and purchased a product that I have been extremely pleased with. Sometimes, reading product reviews is not enough to make a wise decision on the ultimate usefulness of a product. Kyle is very knowledgeable and I appreciate his guidance! I would highly recommend this establishment when deciding on seating and sleep options. The Human Touch seating has to be experienced to see the true benefit that it offers! read more

I was in dire need of a pillow. It can be really confusing not knowing what the right type of pillow to get. The staff at the store was very knowledgeable and helped me choose the right pillow that has been very comfortable. The whole experience was fantastic and Much better than trial and error going through Amazon. read more

I am a long-time customer of the Ultimate Back Store, and think of them as the first place to check when looking for a high quality chair or back product. Yes, the prices are much higher than what you will find at most stores, but the product they sell is the best of the best, and can't be compared with what is sold at the average store any more than you can compare an economy car with a luxury car. Yes, they both may get you to the same destination, but how! The products at the Ultimate Back Store are where health, comfort, and functionality all dance happily under the moonlight. The customer service that I've received from Gill and David is the best that I've ever experienced in retail. I recently purchased an office chair with lots of helpful guidance from David and Gill. I spend many hours a day in my office, and have worn through countless chairs that all looked good initially, but wear out quickly from their padding to their mechanisms. I am now sitting in my Ultimate Back Store chair looking over at my old office chair while shaking my head. The new chair is incredible! It is as close to perfect as I think a chair can be. The cushion support is ideal, the adjustments are more than adequate, and the overall feel from my legs through my back is "ooh la la." I am extremely pleased with my purchase and with the Ultimate Back Store. read more

David was great and sold us a wonderful chair. He knew I didn't like the color of the bass so he took it apart and switched it with another floor model and it looks so good on our wood floors. This store goes above and beyond with service and we will be back to save our backs. read more

Last spring, I developed a serious pain in my back and my right leg. It hurt when I sat, when I stood, when I walked, and sometimes even when I was lying down. My husband took me to this store to see if we could find anything that would give me relief. I first tried a zero gravity chair that seemed like magic - the pain went away instantly. I was so excited that I told my husband it didn't matter what it cost, we needed to take that chair home - "TODAY"! The person that helped us called his boss to explain the situation, and his boss (Gil) said he would deliver the floor model if we wanted it. We did; and amazingly, that same afternoon, Gil personally delivered the chair and taught me how to use it. I was extremely grateful; but the pain came back and when I went to the doctor, I found out that I actually had arthritis and the immediate relief I got in the store with the Zero Gravity chair did not repeat. Consequently, I asked Gil to take the chair back which he did. He was extraordinarily gracious, never making me feel embarrassed about having exercised him so much and then needing to return the chair. Since I was still suffering with back and leg pains, I later went back to the store and Gil suggested that I try something else - a leather office chair made of memory foam - with the same free trial period that they gave us with the Zero Gravity Chair. The office chair was made-to-order so we needed to wait for it; but ever since it arrived (and Gil delivered, set it up and taught me how to use it - again!), I have had no pain whatsoever, even while working all day at the computer. I am incredibly grateful to Gil every day for his enormous kindness and patience, helping me find a solution to my problems. read more

Wow! Gil is amazing! We bought our bed through these guys - Although the first one we didnt love, we did a comfort exchange for the next model up and its perfect! They handled the exchange so well - It was one of the best shopping experiences! read more

This store has everything to help your aching back. They specialize in Stressless Chairs and have many models to choose from. David, the manager helped me on my first visit. He showed me the framework and took the time to educate me on the value of these chairs from Norway. I ordered one and it was delivered by Gil, the owner. He showed me how to adjust the tension. There return policy is amazing and Gil is working with me to try out another chair. I was in the banking/credit union business for 40 years and customer service was my passion and focus. The service from Gil and David surpasses my experience from any other retail store. read more

This store has wonderful products and the employees are so incredibly helpful and kind. I went in to find a new pillow and David was extremely knowledgable and helped me find one I liked. They have a great selection of pillows especially ones that make sure your neck is in proper alignment to help relieve pressure. Highly, highly recommend coming to this store! read more

Superb. I went in there to check out an office chair since I needed an ergo evaluation for work. Now I'm looking at a new living room set. The folks there genuinely care about your health, low pressure sales, high volume knowledge and advice about what's best for you. They even offer pillow loaners so you can assess which is right for you before you buy. Tell them I sent you. read more

We went into the Ultimate Back Store looking for a stressless chair and Kyle showed them to us, but we were disappointed with that type of chair so on our way out we saw the Perfect Chairs on display and we were interested. Kyle was very knowledgeable about this type of chair. My husband suffers from chronic back pain and this seemed to be just the thing he needed and with Kyle being so helpful we purchased one. Absolutely LOVE this chair in which him and I use everyday. The heated jade stone feature is a must for options. Kyle was not pushy and was very professional. We will definitely be back again for our next purchase. Thanks again Kyle, we are happy with our puchase. read more

WOW! What a great shopping experience the guy who was working there was super knowledgeable and helpful.

Can't recommend enough the Ultimate Back Store. Kyle, our sales person was patient and knowledgable about back issues in general and about the chairs. My husband was in pain and delivery was scheduled quickly. The delivery guys were awesome. They were not just delivery guys, but also set up and explained the chair, and pleasant people to have around. David, the store manager, went above and beyond to ensure the experience was positive. read more

I just purchased a Deluxe Tempur Pedic bed from this store and was very impressed with the knowledgeable staff and excellent customer service. David really helps you find the right product that fits your needs and goes above and beyond to ensure it's delivered and set up just right. I love this store! read more

This is my go to store for self care and gift giving. I've tried Amazon enough times to know that to avoid waisting money and receive a quality product from a reliable manufacturer that will work as described, I must drive down the street to The Back Store. Although fairly convenient, its not located in a shopping center I'd otherwise normally shop in, so I only go about 3 times a year- which is whenever I read about a new self care product that may help one of my ailments, and of course always around Christmas & Mother's day. Every time I go, I wonder why I don't go more often. The service is knowledgeable, reserved, and respectful, I get a free massage, and I especially love discovering new products that help to bring more comfort into my life. I would be so bummed if this store was no longer around! I should have left a review years ago. If you have any pains or strains: back, neck, sciatica, knee, hip, foot, shoulder, heartburn, insomnia etc. , or know someone who does, check this store out. You're sure to love it and it might just become your easy breazy go to gift store too. read more

Gil and his staff go above and beyond! Gil came to my 88 year old Mom after work just to take the wheels off the bed! Unbelievable how much Gil and his staff care!!! Thanks Gil...you are the real deal!!!! read more

Two days before my daughter was born, we found a problem with our Tempurpedic bed and the three of us were then forced to share a tiny single bed. Gill went above and beyond and after Tempurpedic denied my warranty by going to bat for us. A brand new replacement arrived shortly thereafter and it was a lifesaver! I am a very loyal shopper to businesses that go out of their way to protect the consumer so consider me a customer for life. Thanks Gill, my family really appreciates you and The Ultimate Back Store! read more

My husband & I went in to the Folsom store and met David. He was a tremendous help and very knowledgeable. We went in to try out the Ekorness Stressless chair, which is an amazing chair for those with or without back issues, and we bought a chair. We then turned our attention to the Tempur-Pedic bed. David educated us but did not pressure us to buy either item. It was clear that David knows these products sell themselves given the chance! Gil, the owner, is a true professional! He is very friendly, patient, gracious and customer service oriented. He understands the value in having happy customers and is willing to do whatever he can to gain a loyal customer. This was extremly evident by how accommodating he was with the delivery of our purchase! But after our bed was delivered, I thought there was an issue with it and Gil promptly came to our house, (with his teenage son),"to see what he could do to make it right by us. What appeared to be "an issue" with our bed ended up being nothing...but Gil was graciously kind and remained only concerned with our satisfaction! Gil, you have a customer for life, but what struck me most was the example of professionalism and graciousness you showed us...in the presence of your son! What a great example you are for that fine young man! I would highly recommend doing business with The Ultimate Back Store in Folsom, as they are true professionals!! M & C Getchel Cameron Park Ca read more

This place is awesome! My first experience with the ultimate back store. Great customer service and lots of items to reduce back pain and strain. I'll go back! read more

The customer service at this store has been outstanding from the very first time I walked through the door! I am moved to write a review because yesterday they went above and beyond for me in exchanging and delivering my zero gravity chair. I recently had spinal surgery and was unable to drive to them to try a variation on the chair I had just purchased. David was incredibly understanding on the phone and at the end of their already long day, Gil and his associate made the extra effort to come to my house at 8pm to switch out my chair with one they had in stock. There have been so many other instances in the past 6 months (the duration of time since I ruptured my L4-5 disc) where they have helped me out with finding just the right back support for my car, the right pillow, the right knee support for the bed, the best office chair, lumbar support, etc. I really wish that more businesses gave outstanding customer service like they do. I am hoping to buy a new bed soon, and this is the only place I want to buy from! read more

Excellent products! I bought a zero gravity leather chair from them. It feels so good sitting on this thing after a long hard day at work. The owner is a real nice guy. I had a problem with a sound that was coming from the chair, he drove to my house personally and fixed the problem, he even ordered an extra motor for me in case anything happens to the current one. read more

This store is all about service. Gill has the community interest at heart and takes special interest to the needs of his customers. My husband is handicapped and his lift chair motor stopped working. As the chair was over 7 years old, some of the parts were no longer available. The new chair order was to take 3-4 weeks to arrive. Gill come out 3 times trying to find a way to get his chair to work. He even went to Sacramento to check the warehouse for a motor we could use while waiting for the new chair to arrive. Success! Gill is amazing! read more

My boyfriend and I went to the Ultimate Back Store because he was looking for something to help alleviate his sciatica pain. We were helped by David who patiently took his time showing us around the store. I have to say, he is one of the most knowledgable salespersons I have ever encountered. You can tell that the owner (Gil) takes good care of his employee, as David told us he had originally come to the store as a customer and ended up working there after he was able to find a solution to his back problems. He put absolutely no pressure on us to buy anything, and even though it was obvious that my boyfriend was the one looking to make a purchase, he was more than willing to answer my questions and have me demo some of their higher end massage chairs. We walked out with a lumbar support pad, and after doing some comparison shopping online, my boyfriend went back and purchased an inversion table. Granted, you can find some better deals online or from Costco, but the store stands behind the quality of the products they sell, which more than makes up for the few extra dollars you might have to spend here. If you want an excellent customer service experience before and after your purchase, I highly recommend the Ultimate Back Store. You will not be dissapointed. read more