From start to finish I could not have asked for a smoother process. I knew what I wanted and David took care of me in-store, never tried to upsell me or give me anything I didn't already want. He had me in and out in an hour. Edin and the other delivery guys showed up on time and got the job done quickly. A+. read more

I went in to Ashley furniture in Folsom today to look at a chair that I saw online. They ended up not having the exact chair that I was looking for, but they had other items in the same family of seating so I tested them out and showed them the one I wanted online and was assured they could order it for me. Now for the issue- I want to state that the saleslady that I worked with was super nice and was trying to work with me and her boss- I showed her the chair I was looking at. Online, it came up as 649.00. It wouldn't show that price on her end, it's 799.00. So I show her my phone, on their companies' website, with that price. She goes to her boss, twice, and he will not budge on the price. I was asked if I'd still like to purchase it, and I said no thanks, why would I pay $150 more for the same item...? So I came home, and I have just purchased it at the cheaper price online. Seems pretty lame that they lost a sale because they wouldn't honor the price that their online store shows... I felt bad for the saleslady, I'm assuming she works on commission so she had to lose out on a sale. I purchased a couch at this location about 7 years ago and was super happy with my purchase and the interaction. This time, not so much. Not sure if I'll even bother going in to try and purchase from them again. read more

I went into Ashley Furniture this week to look at bed frames and headboards since I bought a new adjustable base and mattress set from another retailer. I couldn't find anything I liked in the store so the salesman said they could order anything I wanted online. The salesman was nice so instead of just ordering myself I had him do it so he would get the sale. He didn't show me the itemized transaction and I was distracted (working from my phone) so I didn't ask to see it; that's my mistake. The frame was delivered 2 days later and it's the wrong frame; the salesman actually ordered the wrong frame and the delivery guys didn't check the order with me before assembling it. They were over an hour past the delivery window, it was the end of the day so I'm sure they just wanted to go home. Since it's been assembled I can't return it so I'm stuck with a frame I do not really like. It's my fault too for not checking but if the salesman or delivery man had bothered to check with me I would have caught it. I'm bummed, I've ordered Ashley furniture for years and never had any issues. This one just happens to be pretty huge, read more

Sam was exceptional! Very easy to work with and he gave us a great deal! Highly recommend him!

Terrible experience. We bought a $4000 couch set and the third seat has still not beey delivered, after several reschedules and wrong color delivery. please do not buy from this place. they now say they have closed the ticket and don't know how to reopen it read more

Sam gave exceptional service during the purchase of our new sofa. He was honest, kind, and got us the best value possible! Thanks Sam for the awesome experience! read more

I am giving this store a 2 only because the girl that helped us was very respectful and attentive. Additionally, the support staff IN the store was very good... In addition, the gentlemen who delivered the furniture were not only very quick and efficient but very polite. My gripe is not with the sales interface or read more

So disappointed spent a decent amount of money for leather recliners and we are finding they were built with major issues. One has a wire that is sparking when we try to use it. Stay away from this trashy furniture store! read more

A very helpful sales agent helped us select a dining room table and chairs. He convinced us to purchase a warranty, as well. After about a week, some areas began to chip, leaving small holes that look terrible. It has been over a month now without any remedy, or even a single follow-up. The warranty company says it's new, so still covered by Ashley. Ashley customer service gave me a claim number, and promised to follow-up within 72 hours, but maybe they mean 72 weeks? They never called back after several attempts. I am considering options, but all are a pain. It is hard to imagine how a business model that chooses to treat their customers this way can survive. Shop elsewhere; maybe they won't. read more

Ashley Store - Furniture Stores Near Me - Folsom, California

Zero stars! Canceled a couch order and never received my $1,314.51 refund--now nearly two months later. Despite multiple calls, escalations, and confirmations, nothing was resolved. I was given conflicting information, incorrect guidance, and promises of callbacks that never happened. The Folsom manager (Phillip) never returned my calls, and no apology or accountability was offered. Holding over $1,000 for a canceled order with no delivery is unacceptable and reflects poor customer service and bad business practices. A complaint letter was written to their corporate offices via email, however the email on their website is incorrect and was sent back to my inbox. All this was reported to the BBB. read more

0 stars. I paid for a warranty was assured multiple times of the warranty. I was very clear I would not purchase without a warranty. My couch is broken in less than a year and when I called I was told that the salesman Phillip had not checked the correct box, despite me paying for the warranty. Waste of time energy and money. Scummy ass salesman. read more

What a pleasant experience all around! Mainly due to our salesman Gary LaPuma! He is amazing! This is for the ashley in city of folsom. Very clean, not oppressive at all. We were greeted, not pressured , but gary was there for all our questions. Very honest and professional. We were able to get an amazing deal on a sofa we've been wanting and it all went super smooth! Definitely highly recommend gary and this location. ! read more

Ashley Store - Furniture Stores Near Me - Folsom, California

Walked in to look at some rugs and dining room chairs. No acknowledgment from staff, salespeople sitting on the couches on their phones. No eye contact from anyone. Too bad for them bc I was ready to throw down some cash. They missed out. read more

Sam was great! He helped me choose my furniture and helped get me a price I was comfortable with. I bought a sofa and a bed. I am super happy with the price and can't wait to see them in my home! read more

What a wonderful experience in Ashley Furniture today! Our sales rep, Josh was helpful and NO pressure!! The manager Kevin came over to and we all had a great visit! Please give them a try-you will not be disappointed! read more

Gary is the man! We visited the store during a Memorial Day weekend because we were in the market for furniture for our new house. The place is full of mid-priced items for every furniture need. Gary greeted us and helped us browse, shop, ponder, compare and walk around and around for the hour and a half we were there. He was patient, informative, helpful and didn't pressure us at all. The selection was great with reasonable prices. We chose a 5 piece sectional and paid a very fair price. I noticed that they had a little different selection than what is on their webpage so I was glad we went in person. read more

100/10 recommend, if you're going to Ashley Furniture ask for Jamir!! I bought one of the floor models and even though they're not supposed to load the floor models, he did. He loaded everything properly ensuring that nothing got scratched without me having to lift a thing. He was extremely professional and portrayed great customer service. I will definitely be returning for my next piece of furniture. read more

Ashley Store - Furniture Stores Near Me - Folsom, California

"Best. Shopping. Experience. EVER! I walked into Ashley Furniture looking for a new bedroom set and coffee table, and walked out feeling like I just starred in a home makeover show! Philip, my sales rep, is now basically my interior designer/life coach. The man knows his furniture! He helped me find a bedroom set that makes me feel like royalty, and a coffee table that's probably too stylish for me but now I have to step up my whole living room game. Philip even helped me imagine how many naps I'll take on the new bed, and trust me, it's a lot. The coffee table is so sleek, I may never let anyone set a drink on it. It's purely for show at this point. If you need me, I'll be at home, in my new Ashley Furniture kingdom, debating whether or not to let anyone actually sit on my new stuff. 10/10 would recommend Philip and Ashley Furniture--just don't expect to leave without wanting to redecorate your entire house!" read more

I went into the store looking for a recliner. Right when I stepped in, several associates asked if I needed assistance. I initially said no, I'm just browsing. The eagerness of the associates didn't bother me. When I found a recliner that sparked my interest, I went back to the associate that first spoke to me. The chair was priced at $349 and he checked to see if it was in stock. He said they can have it delivered within 3-4 business days. I didn't buy it because there were a few other shops that I wanted to check out. Well I returned several days later. Right before walking back in I checked online for the price of the recliner, it was $379. I waited to speak to the same salesperson. Oddly, the recliner did not have a price tag on it like before. The associate said that the recliner is $500. I asked him if he was sure about the price and I'll wait for him to look it up, he said yes the price is $500. I told him the online price is $379 which should also be the in-store price. Then I thanked him for his time and left. I do not like being hornswoggled. Call me paranoid. But what else would he not be truthful about?... Delivery date? In stock availability? read more

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Can I give zero stars? Absolutely the worst customer service I have ever experienced in my entire life!! I don't often write yelp reviews but this one absolutely needs to be heard! I placed an order for a four piece living room set on November 28 with an estimated delivery date of February 5. I received a call on December 29 telling me that one of the pieces of the set was discontinued and they would not be able to deliver it. I asked if they could please find a floor model and get back to me, no one got back to me. On January 2, I went into the store and went round and round with the employee therefore about 20 to 30 minutes, only to find out that my entire four piece that was discontinued and no furniture was going to be delivered to me. At that point I asked for a full refund immediately. That process then took another 20 minutes, having to call their corporate refund department and then they had me get on the phone with the person who then started telling me that I was going to be getting two credits for a total that was more than I paid. I let her know that all I needed back was the amount that I paid but if they wanted to give me back more money that was fine. I received only one of the two credits which was only a partial credit and therefore had to go back into the store a few days later. When I went in and told them I would like my $145.45 that was owed to me back right away the manager again got on the phone with someone who then looked up the account and told him that that amount was credited to me back on December 17 however I did not receive any notification of any sort of refund or any communication around the time of December 17. I would highly suggest that no one give their hard earned money to this awful company who are a bunch of crooks! Take peoples money and sit on it only to tell them their product has been discontinued. I didn't even get an apology! read more

My last bad review seemed to have sprung Ashely into action so let's try this again since they still owe me over $3000! Last week, Ashley brought our new bed and took the old one. The next day they called and asked if the new one was taken because they weren't notified that it was at the warehouse. Luckily they got sorted out but it's just an example of how unprofessional this company is. I was told my refund should go through soon. It hasn't and they said there was no number to call to check on this. Danny, the manager, is ignoring my husband and my calls to him. I also don't know how we are getting our refund since we did some financing and put some money down and the woman at the front desk had no answer for me. This headache continues so please don't shop here! read more

Phillip was awesome and really helpful. He even helped us make sure what we chose went together well.

I bought a mattress at this store in 2021. The mattress, after 3 years, is completely broken down. They sent a service tech out to confirm it was broken down. We were told the store would give us a credit but we have been fighting for that credit for about 6 months. There is nothing in the system and we keep getting the run around. I understand it has been 3 years but the warranty has not expired. I have bought a lot of furniture there. Have referred friends and family there, however after this experience, I will never buy anything there again. Worst customer service EVER!! read more

I purchased a bed on 12-13-25 from Folsom Ashley Furniture store salesman Rich. While the sales experience was pleasant, the delivery was on time, and the assembly was efficient and professional within an hour after the white glove guys left the bed started to smell. The smell is heavy VOCs gassing off making breathing difficult and causing wicked headaches. I looked into this phenomenon online and seems Ashley Furniture has a bit of a reputation for this and they very reluctantly take some ownership of the issue. I was told I could not get a refund, but I could get store credit. Why would I choose another bed from Ashley and potentially have the same issue? I want my money back. I was also told to place the bed outside for a couple of weeks. Aside from rain, I should not have to do anything with a brand new bed except sleep in it. Or, Salesman Rich at Folsom should disclose that new beds are unusable due to formaldehyde that needs to safely gas off for a couple weeks. I would've turned on my heel and walked out. read more

Don't trust anything salespeople tells you, get everything in writing, or better yet shop literally anywhere else. I got a 25% off coupon from a salesperson after buying some furniture, it was written out on the back of his Ashleys business card and I took him at his word that it would work, I thought that was a nice gesture at the time. I come back a few months later and was told that salesman no longer worked there so I couldn't get a discount. They eventually gave me a much smaller discount when I complained that they should honor the discount given, but fine, I'll buy the mattress and take the smaller discount. It turns out the salesman then added a $500 delivery fee for the mattress without telling me, presumably to make up for the discount he gave. Then lied about it afterword. They definitely are guilty of deceptive practices and should be looked into. read more

I was told that I'd have a worry free purchase and to take advantage of the sale ending in a few hours. If I change my mind, I'd get a refund on my purchase as long as I cancel before delivery. So I did just that. I made a purchase January 17. On January 18, took measurements and decided it wasn't right. So the manager called and asked if he can have the sales associate call me to find me the right one. She said there wasn't one that she can find that I was looking for. So a process for a refund was started. Till this day, and after a few calls and inquires, I still have NOT received my refund. I kept getting told that it will come next week, or the week after. WTF? IT'S ALREADY FEBRUARY 4, and NOTHING! Buyers BEWARE. IF YOU DON'T KEEP FOLLOWING UP, YOU WON'T EVEN NOTICE THAT A REFUND HAS NOT BEEN PROCESSED. NOW, I'll have to try to dispute it from my credit card. read more

This place sucks their furniture is cheap quality but not cheap price. Bought this shitty ass warranty for 300 bucks on my sectional . By the way this damn sectional is only two years old! They (ashley) tell me to call the warranty telephone number. I call the number and tell them the crappy sofa back is coming apart. These jerks tell me too bad not covered. So the question was posed what the f*** is the warranty for? They couldn't tell me they just kept saying not covered. If you insist on buying their crap products absolutely DO NOT buy the warranty it's a scam. read more

Gary is exceptionally professional, courteous, and accommodating! He was very helpful and showed us many options. He was patient and worked through all our scenarios for new bedroom sets. I would recommend him to anyone! read more

Had horrible experience with Ashley furniture!Order $1300 bed for my special needs teenager and employees of Ashley furniture damage bed and did terrible job assembling bed. Ashley employees then say I need to wait 48 hours for technician to contact me to fix! customer service! Promised a call back and to wait 48 hours. I waited 48 hours and now be told to allow additional another 48 hours. Love the run around I am getting with Ashley furniture! read more

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Do not shop here! Their financing is a scam! Even if you pay your payments on time never late they will close the account they reduce your credit limit so it show ur over your limit charge you for being over & then add all the interest after they close the account! It ruins your credit score ruins your credit & they call you 20 times a day like it's your fault! Do not waste your money also the furniture is junk! Tears & breaks down in less then a year! read more

Sam is great! He took great care of us and showed us exactly what we were looking for.

To preface: At a fundraising event, I bid on Ashley furniture gift cards totaling almost $1000, and signed by regional directors stating 'no exclusions.' In June 2019, I bought my first home. We needed a LOT of furniture. So I went to Ashley knowing I had the cards. When it came time to pay, the saleswoman told me I could not use a gift card when the furniture was already on sale (one of their regular storewide sales). I could have pushed the 'no exclusions' print on the cards, but I had an appointment to get to and figured I needed more furniture later anyway. I bought over $5000 worth of furniture that day. Fast forward to this past August, I am renovating an office and again was in need of furniture. I selected a sofa, small bar set, and one pillow. He negotiated a good price with me, we select a shipping date (of October...) and it comes time to pay. The moment he saw I planned to pay with gift cards, he was no longer cordial. His words to me, "I don't know who gave you those cards but they are lying to you." At this point I asked to speak with someone who had been there longer and may know the people who signed my cards. I'm then aquatinted with a new salesperson who was much nicer. He recognized all three signatures, and understood the purpose of these cards. He wasn't able to get ahold of anyone at the main office to process my special case sale, so he asked if he could call me after he heard back. Sure. I love him my contact info. Three days pass, and no word. I call on Monday morning, no answer (are they really that busy on a Monday morning?) So at lunch I drive down there, they're not busy. The salesperson still has not been able to get ahold of corporate and asks me to come in that Labor Day weekend and he could help me by then. I return Labor Day weekend. I order my furniture and am given a confirmation number. He repeats the three items to me: sofa, bar set, pillow. Will be delivered 10/13. I get a confirmation text on 10/12. My time slot is 11:45-3:45 for a sofa and bar set. Pillow is not mentioned. I call the office to notify them. They tell me it's up to me to contact the store. Furniture arrives an hour and a half outside of the stated window. Everything is unloaded, assembled, and placed in the room. The bar table and one stool is damaged. Bar table installed unevenly. Pillow definitely missing. I went in to the store 3 times for this. There were numerous other calls, placing on holds, not reaching anyone in the middle of all of these events, I can't list them all. There are many issues with this company, from sales reps, to reception desk, to delivery times, delivery execution, etc. I won't go here again, and actively suggest you do the same. read more

Went looking for a table and couch set. Sufyan was very helpful, patient and did not pressure us into buying anything we did not like 100%. We ended up purchasing a couch set that we love. Highly recommend Ashley Furniture and getting help from Sufyan! read more

Listen to all the low reviews. DO NOT SHOP HERE. We bought a bed a year ago and paid extra for them to assemble it. The person assembling it broke our headboard while assembling. Ashley furniture said it would take two months to send a technician to see if they would replace it. The technician eventually came out and said entire pieces were missing. The bed snapped in the middle because of those missing parts. They said a replacement would be sent. Since then (a year ago) we have had to email, call and use the chat on the website to ask where this replacement is. We bought a $500 bed from them that we have not been able to use. And, they do not care. They refuse to process a refund and continue over and over again to say they'll send a replacement. Worst business ever. Better off buying furniture from target or Walmart. It very obvious with their very low ratings to not shop here. read more

Hello, Go see Jasmine, she knows her stuff and no fluff! We got a great deal too and exactly what we needed. Quality is great too. The temper peck bed with adjustable base is worth the money, I sleep like a bear in hibernation. Special thanks to Abdal for all the cool travel info. All the best! read more

I had a great experience with the sale person, but not good customer service and delivery not on time lacking updates, look like don't care customer satisfaction, I have to cancel my order, never buy anything here for sure read more

My salesman, Jamir, was professional, kind and understanding. The process was quick. If you decide to go to Ashley furniture I recommend seeing him. There was a major downsize to my experience, and that was the marketing on the 0% financing for no minimum for 5 years (which is still in front of their door and promoted on the website).. I was told that the min was $4000.00 for me to receive 0% financing for 60 months, but that is not what the promotion says anywhere. Beware! read more

Thank you Deepak for your knowledge and patience in assisting me. I love my deal you got our family.

expensive ， poor quality！ terrible customer service! First day delivery was damaged! Talk to the customer service, said over 72 hours no return, but in my first day accept the item I already reported! read more

Ashley Store - First day delivery is was damaged! Customer was so poor!! - Furniture Stores Near Me - Folsom, California

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I cannot recommend this company. Their customer service is horrible! The lady that assisted us was so unwilling to help us. We were interested in purchasing an area rug from them and asked if they could pull the rug down so we could see it better. We were told that they could not do this. They had two rugs hung together so we couldn't see how it looked. Then it was marked $76 and we were told that it was actually $89, they were "updating their prices". I have never in my life been told to pay more than what was marked. She refused to honor the price as marked. I do not recommend doing business with this establishment. read more