Everyone one in the store was helpful and kind. Lots of available items despite it being holiday season. Cashiers were super busy but showed great patience and kindness. They even smiled. I would return if I was in the area again. Only downside is the tester items needed to be cleaned up a bit as makeup was all over certain items read more

Everything went well. Stylist was polite, courteous and professional. Everyone in there establishment knew how to treat their fellow customers!! I will definitely go back. read more

I'm happy to have a great local Ulta to me! They usually always have what I need in stock, and the employees are usually always helpful! My most recent couple of visits, the customer service in my opinion has gotten much better. Before, nobody used to go out of their way to help, but lately, I've seen this change for the positive. I hope they continue with this and stay consistent with being helpful! read more

Kaitlyn helped me so much! I love this location and everyone is extremely helpful! Kaitlyn in particular put me on to elf foundation and contour/bronzer. She was knowledgeable and very customer friendly! Answered all my questions and even laughed at my dumb jokes. She's the reason people will continue to come back! Give this girl recognition! Very excited for all my new goodies. read more

Ulta Beauty - Cosmetics & Beauty Supply Near Me - Wheaton, Illinois

The floor staff is very helpful and polite. The crowds on a busy day or during the holidays.... no so much. Love shopping there, but prefer quieter week days. read more

I'm disappointed in the service and customer experience at this location. I came in for moisturizer and noticed a Prada fragrance promotion offering a free pouch with a $175+ purchase. I confirmed with an employee, who seemed to be looking at a paper packet behind the register for awhile, that they had the gift so I bought the perfume. At checkout, I had to decline three times to sign up for the credit card, which was uncomfortable. After leaving, I realized I had been given a cologne case instead. When I returned the next day, the cashier explained that's all they had left--despite my asking specifically about the pouch beforehand. It feels like I was misled just to secure a sale, which was not an insignificant amount of money on my end. I ended up doing a full return to go to the Naperville location. I've also noticed inconsistent store practices: one employee is quick to damage out fragrances if customers spray a non-tester bottle, yet testers like the Touchland fragrances have sat empty for over a week. These issues make the store feel poorly managed and unwelcoming. read more

This is my second Ulta, Wheaton trip where I have not received the correct refund amount for my returns. The cashier's name was Yasmine and she was rushing while doing my return. I had asked about my credit card account number and she began to appear frustrated. I have never had an issue with this Ulta location prior to her being hired. I am officially done shopping at this Ulta which is very unfortunate as this one is very close to my house. read more

I had such a great experience! Very caring & on top of their game customer service! And not in a pushy kind of way. The girl that took care of me at the cashier register the night before Halloween was so sweet and easy to talk to! I didn't catch her name but we share the same birthday month (October) and she was very lovely, soft spoken and efficient! I was so happy when I left with my purchase and birthday gift. :) read more

Izzy is amazing and so patient!!!! She helped me return items when I forgot my card. Such a sweetheart making me feel like I'm not a nuisance!! read more

They are pushing any product. I end up leaving because they try selling the most expensive line. Then put it in your hand. 9 out of ten times I just walk out due to these sales tactics.... read more

Today I took my daughters to Ulta, Wheaton for the first time. An employee at the entrance was handing out bags to customers to fill with their potential purchases. She looked at us and walked away. Although now feeling unwelcomed, I wasn't going to let one bad employee ruin our mother-daughter outing. We then made our way to the nailpolishes. My daughters and I picked out several polishes when I hear someone loudly tell me that I'm not allowed to try on polishes at Ulta and demanded I tell her which I tried on. It took a second to realize the employee was talking to me. I told her that I looked at, not tried on the polish that I was holding. She then asked me if there were anymore that I tried on despite the fact that I had told her that I did not try on any polishes. She then looked at my youngest daughter and asked which polishes she had tried on. My daughter did not understand her, so I told her my daughter had not tried on any polishes. Before I could ask for her name, the employee was gone. My youngest daughter really wanted to purchase the polishes that we had picked out, so we checked out; however, my oldest daughter noticed the look of shock and sadness on my face. I know I am not a fancy person and maybe I do not fit the look of a typical Ulta shopper and/ or employee, but I just cannot believe how mean the employees were to us from the moment we walked in the door. And to loudly accuse me of trying on polishes in a crouded store and making my daughters and me feel embarrassed as well as unwelcomed was completely uncalled for. Needless-to-say, we will not be returning to Ulta. My daughters and I deserve to be treated kindly and with respect, something Ulta, Wheaton appears unable to provide to their customers. read more

I decided to come to this Ulta location because I had read reviews saying that Michaela is a brow wizard and man, is that true! She's efficient and has a light hand. My only concern was this she didn't ask what I want or draw it out, she just jumped right in. Thankfully, my eyebrows turned out great! I will definitely be revisiting! read more

Great store! Everything we could possibly need for hair and beauty products. Salon is awesome and everyone is so helpful. read more

Ulta Beauty - Blotchy color compliments of Sally Beauty. Fixed by Ulta! - Cosmetics & Beauty Supply Near Me - Wheaton, Illinois

I love this Ulta location !!! Everyone is so nice and informative. I love how knowledgeable all the employees are and how they are quick to help out. read more

This review is specifically for the hair and makeup services I received. Emma C. did my makeup for a formal event. She was AMAZING! So sweet, listened to my concerns (I don't often wear foundation and was afraid of it being caked on), looked at my reference photos I had for some ideas, and was able to give me a gorgeous face of makeup! I would recommend her in a heartbeat. I was very impressed and the makeup lasted all night (applied at 1pm and event lasted until midnight with no issues!) CJ did my updo and it was fantastic as well. I had a few photos for ideas but basically said I wanted a softer updo with curls in a loose bun. She was quick, efficient, and my hair (that normally has issues holding a curl) stayed perfect all night. Overall, all the girls I encountered at the beauty/makeup/brow bar were are super nice and encouraging. I'm going to be returning for brow services. If you need makeup or hair done for a formal occasion that won't break the bank, I'd recommend these two at Ulta! read more

I don't know why an appointment was booked (that is at least a two hour appointment) when they only had an hour to do it and the person was coming from work to get to the appointment and when you're paying over $200 to get your hair done you would like to enjoy it without feeling rushed or sledgehammers going and drilling and sawdust (store renovation) and some thing that should've been a relaxing experience ends up not being so relaxing! In my opinion, there should've been a phone call made asking if we could reschedule and if we wanted to deal with a renovation being done at the same time so you're not having a splitting headache for the whole day ! Plus ears ringing! read more

Excellent service. I'm beyond happy to come into this space as often as i do. They're attentive and kind. Always help me with my difficult skin too. Brownie points to the worker Pia for always being so welcoming. She's genuinely the softest soul and such a girls girl. I always get my brows done by Ray too, so perfect! read more

I had an EXCELLENT experience here with Raquel at the Clinique counter! And it was a Saturday! Due to lots of eye infections, I've had to switch my makeup and I needed some help. I'm a little challenged in the makeup area, so I knew I had to get help. I chose Ulta because I heard that the Clinique reps there were not paid on commission (true!), so I knew they wouldn't be pushy. Raquel greeted me right away, listened to what I wanted and showed me a few things. She applied eye makeup and when I told her that $25 seemed expensive for a small brush, she showed me other options. She suggested that I take pictures of products I liked but decided not to buy right them, so I would know for the future. And most importantly, she did not suggest stuff that wasn't for me (deep red lipstick, etc.) The checkout experience was VERY SLOW as other reviewers have mentioned. They did get backup after the line got kind of long, so that was good. I was glad I went in the store and that is not something I would normally have done since I could have bought my stash online. read more

My latest experience at this Ulta yesterday left me highly dissatisfied with their customer service. I usually go to Sephora where I'm always approached for assistance. I ended up going at this location because it is near my house where I wanted some new products to add to my collection. I was at this Ulta location in Wheaton for about 40 minutes where I aimlessly tried out some product without any help or suggestion. It was disheartening because I'm a mother of a young toddler who could really use some quick help to get me in and out of the shop but that was not the case. On top of that the beauty/waxing service center was filthy. The Asian sales associate at the Clinique section saw me several times but did not offer any assistance, nor did she say hi. At first I thought she was busy but as soon as a Caucasian customer was around, Ishe wasted no time assisting her. Even though I ended up spending a decent amount for the three products I picked out, I did not feel satisfied leaving with my purchase. I would rather drive extra miles to go to a Sephora where I feel that my business is always appreciated. read more

The "skin expert" is very invasive! I would describe her as an older woman with long silver hair, greasy skin, and blue eyes. I didn't catch her name out of shock from the interaction. She is rude and left my friend in tears giving her unwanted two sense on her skin. She wouldn't leave me alone until I told her what I needed a product for. I needed it for a personal and very embarrassing reason and had to shout it so she would leave me alone. Please remove her or we won't be back to this location! read more

OMG! Okay I stopped on here Sunday morning to get some last minute items. No one bothers to help. I get in line to pay for my makeup and inquire about a sales promotion they were offering. I mentioned the coupon and the bimbos play dumb including the manager who all know nothing about it. Right. I get home and what do I find? A $10 off orange numbered coupon offering $10 off whenever you spend $30 from November 26th to December 10, 2022 but they didn't know anything about it. I'm going to call Ulta corporate tomorrow and see what they have to say about the lazy liars who work for their store. Take a look at their reviews if you don't believe what I'm saying. See for yourself what others are saying about this particular Ulta location. Each time I stopped here I'm treated with the utmost disrespect! This particular Ulta is the absolute worst of the worst! I'll never shop here again! You've been warned folks! This isn't where I want to shop let alone look around. No thanks! No no and no!!!! read more

I come here to get my hair done and I couldn't love it more! Courtney is absolutely amazing and she always does such a perfect job with my hair. I purchase all of my makeup products here too because of the rewards program. I get such wonderful benefits from this store, and all of the staff are always smiling and super helpful no matter what. They never try to pressure you into buying things even if they are on sale. If you have any questions, they always answer them. read more

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First time trying the salon, overall the experience was ok. Initial first impression wasn't great, I scheduled an appointment and I literally just sat there for 20 minutes. I wasn't sure who my stylist was or how long I needed to wait. She didn't come out to greet me or say she was in the middle of a cut and would be done soon. It turns out she was right in front of me the whole time and I just sat there not knowing what was going on. The cut and style were good and I like it, 3 stars for service though. Ulta is usually pretty good about customer service, I was little surprised this was my experience. read more

I've mainly done online or pickup orders since the pandemic but recently visited the store because I needed a concealer. This was on Saturday 4/23 around 4pm. Caiden (Kaiden?) was working in prestige and patiently helped me find a match for a concealer--trying products from three different brands because we couldn't find my shade. As a person of color, I really appreciated Caiden finding me an EXACT match. It was a very refreshing experience and I feel very confident in my purchase. Thank you!! read more

Went to get hair shampoo and conditioner for my semi-curly hair. Asked for help and when I got home the idiot sold me one thing that is a once a week wash and another that is a twice a week wash! Just looking for a nice-smelling shampoo and conditioner I can use every day and now I have to make a trip back there! If she didn't want to help me, she should have passed me to someone else!!! read more

My long running feud with this particular Ulta is officially over. 60% of the reason the feud came to a screeching halt is because Sephora and I temporarily broke up. But the other 40% is just because they've stepped up their customer service in a major way. Example: I found myself there on Tuesday searching for a cleansing system. A very nice young man helped me find exactly what I wanted, and several nice ladies asked if I needed help as well. This should be standard, I know. At this location in the past such things were unheard of. So keep up the good work. Unfortunately this Ulta seems super picked through now. Most likely because I wasn't the only one fighting with Sephora. read more

So after only a couple visits here, it's become pretty obvious there is some weird selective employment going on behind the scenes. How do I know? Try asking one question that doesn't result in an eye roll, unnecessary exhale, or just the natural bitch-look that's been spray tanned upon everyones face. I guess the bitch-tolerant just keep getting tanner. I appreciate pale people. read more

Every Ulta store is the same- snotty sales people that act like it's a huge deal to assist you. Most of the time when I come to these stores, it's just to pick up my Bare Minerals powder, or maybe some mascara or eyeshadow. I never plan on being in the store for more than five minutes. Their selection is great, but every time I browse (because I've never really looked around the entire store), I always have an employee stalking me, as if to make sure I'm not shoplifting. Seriously - every. single. time. Which is why I've never really browsed the entire store. I feel like a damn deer being hunted. If I had a way to get my Bare Minerals without setting foot in this store, I would. I'm not a fan of shopping for my basics while being judged and stalked. read more

Let me start off my saying that this location has a great selection. This is a huge plus if you like to browse around and/or you already know what you are looking for. The service on this visit left quite a bit to be desired. The salon is where they truly miss the mark for me. I had mentioned that all over color, a cut and low lights would break the bank, but the stylist assured me it would be fine. It was not fine. 180 dollars later I left, though impressed with the nice coloring and style. The most unfortunate bit is that my hair was entirely over processed. Chunks of it fall out when I blow dry it to style. Now I try to deep condition it to make up for my poor damaged hair. Pretty much a nightmare. Maybe my expectations are too high. I will still shop here, they often run great deals. I will just skip the salon visit next time. read more

Christina did my blonde balayage today at the salon. She listened to every detail that I wanted and worked so hard making sure that she got the color just as i wanted AND kept my hair as healthy as possible considering the amount of bleach it took to correct my brassy gold color! I am so happy with the result of the color and the haircut!! Ask for Christina :) read more

I stopped in this Ulta location since I was running some errands before meeting a friend. I only needed two things: my Benefit concealer and a can of Tresemme hairspray. Yes, I said NEED. If I ever run out of concealer and hairspray on the same day, I will refuse to leave the house until the problem has been remedied. Luckily, that hasn't happened yet. My shopping trip was successful since both items were in stock. This is one Ulta location that does a pretty nice job of keeping up with their inventory. My shopping trip was extra successful as I decided to also pick up an Urban Decay eye shadow palette that I didn't really need. They do too good of a job with their displays strategically placed with the merchandise practically begging me, "touch me! put me on your face!" The employees here are nice and knowledgeable about their sales and coupons. Nobody was on my heels while I shopped, but I did feel that the employees were accessible if I had needed help. I would definitely come back to this Ulta location. read more

I don't understand the bad reviews on this Ulta. There is an Ulta near my apt in the city (Lakeview) and it's horrible. This place is neatly organized and when I asked for a certain product, one of the workers actually picked it up and handed it to me. I spent a good amount of time here because there were so many brands to choose from! Also it appears that this Ulta has cheaper prices (or at least I didn't have to search for them). I wish I lived closer to this Ulta. read more

I have been a regular customer here for the past couple years and every time I come here I always have a great experience. Angie usually does my hair and she is great at what she does. She takes her time and makes my hair the way I want it to be. There was a little miscommunication when I made my last appointment, and when I came in Amanda was there and she still took care of me which was super nice of her. The prices are kind of high but it's totally worth it because the quality is outstanding. The hair dyes last awhile, and when you want your hair to be styled a certain way and you bring a picture of the hairstyle you want they can get it almost exact. I wish I can give this place more than five stars! I HIGHLY recommend this location! read more

Ulta Beauty - Cosmetics & Beauty Supply Near Me - Wheaton, Illinois

This seems to be my usual Ulta these days now that I work in the area. I know the Downers Grove location much better since I used to work there, and there is something about the set up in this particular location which drives me crazy and I can't ever seem to find what I'm looking for...well, takes me a bit longer than usual. I've been in this location a few times lately, and I'm not sure what it is...no matter what time of the day it is, there is always a line of about 3 people, or more!!! ALWAYS a line!!! Yesterday I was looking for two specific things, I thought for sure I'd stumble upon them but also found it amazing that the girls putting stock away didn't ask any customers if they needed help... that is their job too, not to put stock away, not to mention their roller carts were taking up all kinds of space where people were doing after-work shopping. I understand the load situation is a little nuts (If only these people reviewing things about stock knew the real story about stock shipment and ulta!) as I used to be one of those people, but get it together people... and the salon area wasn't busy, but the salon staff were chatting it up so loud, I had to do a double take to confirm if they were customers or STAFF acting like that!!! Well, I'll keep shopping here, but if I could hold off going to another location, I probably would. read more

I stopped in to get a quick beauty fix at the salon and the benefit bar. I got my brows done by Stephanie. She was efficient and polite. $20 for brows is a bit much and I hate the product upsell, but she did a good job. I got my hair cut and styled. I showed the stylist 2 pictures (of myself) of how I wanted my hair. Although the cut did the job, she did not style it as I had shown. It's not a huge deal, but when you're paying AND you've shown a picture, you'd like it to get done. The gal was super nice and picked up on the cue that I didn't feel like chatting. The price was a little high ($41). All in all, I'd likely go there again for the salon, but a different stylist and I'd go elsewhere for a brow wax that can offer a better price. read more

Another fabulous cut and style by Angela. The gal never fails to amaze me. She knows just what I need, without me going into too much detail. When you have a stylist, who knows your hair, and knows just what it will look like weeks after a haircut, that is GOLDEN, that's Angela!!! read more

i've been shopping in here for a few years since it's close to my home I'm on my way to work. No one has ever asked to assist me with any purchase or offer recommendations ?!? read more

Dian's facials are amazing. She makes you feel welcome, and puts so much extra time into my service. The last year my skin was crazy broken out, and I suffer from once monthly hormonal acne, but since coming to her I see such a difference. Plus, she genuinely cares about you as a person. If I'm running late, she gives me the quickest directions. If I'm sad, she gives me life advice. She also recommends home skin remedies, and only pushes products she believes will help you. read more

This Ulta was not too good. I walked in they said hi welcome to ulta which I thought was very nice. Greeting at the door was probably the only plus to this store. I brought up a face mask that was in the bottle and asked the cashier to tell me the price it rang up 4.02 even though the price where the bottle was said 1.03. My mom goes do you want the cashier to go look maybe it was in the wrong spot. The cashier didn't even bat an eye. She didn't even go over there too look for me. I was just like whatever I walked out. Like that is your job. It was right in the front of the store too so Its not like she had to walk far. read more

Worst customer service ever! Called in and asked if they had a perfume in stock. Raquel said yes. I said great I'll be right in. Get there 20 min later and she said she didn't say that. She didn't even check. Then the manager was rude as hell too. Nice going Ulta. Lol read more