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Merle Norman Cosmetics

2.0 (4 reviews)

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2 years ago

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15 years ago

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Sally Beauty

Sally Beauty

(2 reviews)

I would give this 0 stars if possible. We asked employee at the Algonquin store for advice on…read morehaircolor. Instead of turning out "strawberry blonde" as we had wanted, hair turned bright copper-orange. Went to the Wheaton store the next day and asked the employee how color could be fixed. She said the color loomed horrible and sold us a product to remove the color. She advised that this product should be mixed with developer and sold us a bottle of that as well. Went home and applied product. Instead of removing the dye, it stripped the hair and took ALL color out of the hair in patches! Made an emergency visit to the salon at Ulta. Per the beautician at the professional salon, the original dye should have been mixed with blonde to get the desired color. We were also told that the color remover should NOT have been mixed with developer (only water) and could have caused hair to fall out! Spent 5 hours at the salon trying to get the hair color to look better and it will still take another visit to complete the repair. Called Sally Customer Care and they did not care. We were given nothing but lip service and the representative, JoAnn, "made notes of that". They do not want to take responsibility for untrained employees and would rather deal with the attorney that I will be hiring to get reimbursed for salon fees - and now punitive damages as well.

I have a barbershop in Wheaton and I stock up on odds and ends every 3 or so weeks. After the…read morepandemic hit I started running low on Wubbies Paper Towels (12x24 towels for a clients neck for protection). So listen.... of course the shelf's were ransacked. I was politely going to ask if when they get more if I could get a call. The store clerk said, "oh no... we know who you are, we reserved some in back for you and several other people." IF I COULD GIVE 10-stars I would BUY LOCAL BUY FROM HERE Ryan Castline

Merle Norman Cosmetics - cosmetics - Updated May 2026

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