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    Cosmo Prof

    3.7 (3 reviews)
    Closed 12:00 pm - 4:00 PM

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    5 years ago

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    15 years ago

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    Ulta Beauty

    Ulta Beauty

    2.8(80 reviews)
    3.2 mi
    $$

    I have been a Platinum member and loyal Ulta customer for 12 years. After this experience, I will…read morenever order from Ulta.com again. I placed a $500+ order online that arrived incomplete. I called to get the missing item sent to me and was transferred 3 to 4 times, put on hold repeatedly, and spent 40 minutes on the phone with absolutely nothing resolved. Representatives could not verify my account despite me providing multiple email addresses, my full name, and my phone number. It felt like a guessing game. Completely unprofessional. Their outsourced call center integration with Narvar is a failure. The agents have no real access to customer accounts and no ability to actually help you. After 12 years of loyalty, not one person could solve a simple shipping issue. The BBB, Google, and Yelp will all be hearing from me. The one star is NOT for my local store, whose staff was warm, welcoming, and everything the online customer service is not. My local store Levittown, NY is FIVE STAR ***** Corporate should take notes.

    I visited the Ulta Beauty store in Bolingbrook today and was honestly shocked by how messy and…read moreovercrowded the store was. The aisles were so packed that it was difficult to walk through them comfortably. Toward the back of the store, there were multiple carts filled with items, which made the store look very disorganized and unprofessional. As a customer, it doesn't create a pleasant shopping experience, especially in a store of this size and reputation. If the store is short-staffed, management should consider hiring additional help. There are many people looking for jobs, and maintaining a clean, organized environment should be a priority. I hope management takes this feedback seriously and works on improving the store's appearance and organization. I enjoy shopping at Ulta, but this visit was disappointing.

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    Ulta Beauty
    Ulta Beauty
    Ulta Beauty

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    Inspiring Medical Aesthetics

    Inspiring Medical Aesthetics

    4.0(4 reviews)
    0.5 mi

    Groupon is HORRIBLE. I had this terrifying experience with this so called "doctor" that was suppose…read moreto give me one full syringe of Juvederm into my lips. His name is Dr. Kuhlman of 'Inspiring Medical Aesthetics'. He is extremely creepy. I know, for a fact, that he did not use the full syringe. There is absolutely no change in my lips, whatsoever, except one side is bigger than the other. So, this "doctor" botched the entire treatment. On top of this, I tried telling Groupon about my experience and they did not care at all! They gave me $89 in "Groupon Bucks" which I will never use because I never intend on buying any thing on there, ever again! I asked to speak with a supervisor. They told me to wait for an email within 24 hours. I want a full refund for this botched treatment! This is not okay for some one to do this to your face! The little that this doctor did was make one side of my lips bigger than the other. Groupon did not care, would not give me a refund and this email they are sending better or I am never using them again. So, after this "doctor" was done injecting my lips (I've had this done before and it's extremely expensive. I know what it should feel like), I was confused because I felt absolutely nothing. Then, he says we are done. And, there is seriously no improvement in my lips at all! Then, he tries to bait me into buying this app to get me to have points for the treatment where he will obviously get points! And, I did it, thinking it would benefit me, but it just wasted more of my money! I relayed all of this to Groupon and they did not care AT ALL, would not refund me OVER MY DEAD BODY! So, until they do? I AM GOING TO TELL MY STORY ALL OVER THE INTERNET!

    Dr. Kulhman is amazing. I got incredible results and will never go to anyone else but him for my…read morejuvederm. I highly recommended him!!

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    Inspiring Medical Aesthetics
    Inspiring Medical Aesthetics
    Inspiring Medical Aesthetics

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    SkinPerfected

    SkinPerfected

    4.0(4 reviews)
    0.7 mi

    Go. Go now! Shannon Morrow is so knowledgeable, compassionate, and really assesses your needs and…read morelistens to your wants. The entire staff knows their stuff. Not only will you get amazing care, but you will likely have some fun while doing it! I'm a little obsessed with SkinPerfected... but not in a bad way!

    I've been a client of SkinPerfected since the day Shannon opened her doors, so it's with a heavy…read moreheart that I'm writing this. I've always tried to be patient with the fact that she typically runs behind schedule, but my experience two weeks ago was beyond a reasonable delay. I arrived at 12:30 PM for a 12:40 PM appointment. After being placed in a room and told it would be "just a moment," I sat alone until 1:00 PM. When I finally stepped into the hall to check on the status, as I had other commitments to get to, I was told at 1:05 PM that it would be at least another 15-20 minutes. Expecting a client to wait 40+ minutes past their scheduled time without any proactive communication is disrespectful of their time. What is most disappointing is the double standard in their policies. SkinPerfected enforces a $100 cancellation fee if a client reschedules within 48 hours, yet there was no offer of a credit or even a simple apology for wasting nearly an hour of my day. My time is just as valuable as Shannon's. I waited two weeks before posting this, giving the office every benefit of the doubt that they would reach out via text or email to make it right. Instead, the only communication I received was an automated "robo-text" prompting me to schedule my next session. The silver lining is that this forced me to find a new provider who is not only more affordable but also respects my schedule and doesn't push products with a high-pressure sales pitch. After years of loyalty and multiple referrals, I expected much better.

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    SkinPerfected
    SkinPerfected

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    Cosmo Prof - cosmetics - Updated May 2026

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