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    Ulta Beauty

    3.1 (71 reviews)

    By appointment only

    Services - Ulta Beauty

    Haircut

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    Reviews With Photos

    This is my After Photo. Spoiler Alert - That Orange Streak is not suppose to be there, that was my before hair color.
    Catrice H.

    I'm torn between rating my experience between 1 star and 2 stars. Mostly because I am happy with the outcome of my experience, however, I had to go home and fix it and finish the job myself. (Spoiler Alert - I am a former hairstylist, so it's not a big deal for me.. But if I was a random who never had the knowledge how to, access to professional products and skill set I would be LIVID.) I will spare you the details with the consultation which was excellent, my stylist was thorough and we discussed the different options we had available. I knew I could do either of these options myself. (After doing your own hair, I just wanted to feel pampered). However after talking to her I realized one option she was not comfortable with so we went with the fail safe option. Totally fine, I LOVED the color outcome we got. It is a beautiful RV, its stunning and I got so many compliments already. The haircut was perfect as well. She didn't take much length off and took off just enough on my layers to help when I use my Dry Bar Double Shot to give me a good blowout. It was amazing start to finish. I even had DoorDash bring us some coffee and lunch and had an amazing experience through the entire session. Now, lets get into why I'm peeved. Immediately after leaving the salon I visited a friend (also a previous hairstylist) and as she was admiring the color and cut, she pointed out a missed streak. You can see it in the picture of my After photo. I was a bit bummed, because I paid $300 for this. However, in the end, I was like no big deal, I can grab color at the Beauty Supply store (I knew what color line and formula she used) and fix it myself. It's totally fine I didn't mind doing that. However, after having second thoughts I decided I'd just call and let her know she missed a spot (not to get her in trouble or be a Karen about it), but because in my years behind the chair - I had my mistakes pointed out to me. It's a learning experience to grow and help stylist become better. It's just so noticeable that I wanted her to know that she shouldn't have let me leave the salon just to find it myself. So I call the salon, and obviously I get the stylist who did my hair on the phone. Immediately she gets defensive and tells me "I don't know how I could have missed a spot, like I would have seen that". I advised I had a picture and was more than happy to show her. Despite her saying she believed me, and knew I wasn't lying, she continued to state that she was sure she would noticed she missed a spot. She offered to fix it for me. But at this point I don't want her any where near my hair because of her becoming defensive towards me. She made me feel bad for even saying anything, when it was her error. At this point, it's principal for me that she realizes it wasn't necessary to get defensive and make me feel bad for letting her know she make a mistake. As a professional courtesy I will not name her in my review. If someone from Ulta Management wishes to reach out to me and get more background info, I would be happy to let them know. My goal of this review is not to bash her online, it's to merely educate her that human error is always a possibility, but the one thing is to not take it out on the customer. Woman up, own your mistake, and volunteer to fix it. Learn from the experience and do better next time. I paid $300 for my hair (not including tip), I deserve to be treated fairly.

    Michelle S.

    I went into Ulta to buy some shampoo and saw that they had a salon, I was in the need of a new hairstylist as mine had just moved away and I had had her for about six years. I met Maria ( master stylist) and from the moment I met her she was very sweet and very kind and very interested in what I had to say. So I made an appointment with her, but was still very nervous about meeting with a new person as anyone would be when they're changing stylist. I came to yelp and read her reviews and she had quite a few good reviews but she also had some not good reviews. I took the bad ones with a grain of salt , as sometimes the really really bad reviews have more to do with the person writing the review ,so I gave Maria a try and I'm so happy I did. She is a wonderful young lady working in a very different world than we were living in a few years ago, she did all the correct protocols everything was sanitized and clean she asked me what I wanted. She really listen to what I had to say, I asked her opinion as I really just wanted to cut my hair short because it was very very long and very heavy and I have recently completely transition to all gray after two years of not dying my hair. Maria knew this was a big deal since I was looking for a new stylist and also she would be cutting out the last part of the dye in my hair I believe she took off 6 to 8 inches I'm not sure exactly, we talked about different treatments what would work best for my hair what I was hoping for, we decided and she did a keratin relax on me and cut. I could not of been more happy. I waited until I wash my hair and did it myself before I left this review, because I wanted to make sure that the keratin relaxation treatment would really work and I would be able to do my own hair almost as good as Maria did it. I am happy to say that the end result was exactly what Maria told me it would be ,it was a bit pricey but I got about 35% off my total services, 15% off for a new customer and another 20% off because I opened an ultra card. I really feel like everyone at the store was super helpful. I even did my eyebrows with Irena and Carrie they both help me very much to pick up the correct products and I even got the tint for my eyebrows. I'm a very happy person that I found Ulta in Washington Square. I have seen a lot of reviews that are not very good , I would tell you to go onto that store and to look for yourself and determine what you think , they are just a great team trying to help in a very different world. I think they're succeeding , each and everyone of them that are working there , they're very knowledgeable they're very welcoming and their customer service to me was spot on. I have already made my next appointment with Maria.

    This is the clear damage that Maria Wright did to my hair.

    If I could give a negative star review I would!!!! MARIA WRIGHT COMPLETELY RUINED MY HAIR!!! I went in and asked for a nice bright and pretty blonde. The first time I saw her she said the lady before me was scared of the bleach and toner and that's why I kept getting an orange color. Well, I don't have a brassy color anymore but the breakage of my hair two weeks after the appointment scares me. My hair is now uneven and frizzy and dead looking because she demolished my hair. I by no means even got close to what I asked for. I have been having blonde put into my hair for years and have never had an experience like this one. She put in bleach and I sat for nearly two hours. She checked me ONCE!!! When she rinse my hair she was so upset at the thought of the salon closing due to COVID-19 that I had to ask her to stop because she was hurting me. I went home with a sore scalp and not much bothers my scalp. Now two weeks later, I am stuck with hair that is completely ruined and the breakage is so bad my hair feels rough and looks uneven. I have added hydration masks, deep conditioning masks and nothing is helping because she did such a terrible job. I called the same day when I got home and was told that only the salon manager could call me to take my complaint, no call! I'll NEVER GO BACK TO ULTA BEAUTY FOR ANY BEAUTY SERVICE AGAIN. I've been a faithful Ulta customer for years and I have never left a salon feeling so terrible about myself. You get your hair done to feel pretty and more often in not I am in tears because my hair looks so bad and feels even worse. Stay away from Ulta Beauty for any salon services. They mess you up and then don't call you back. Maria Wright messes up my hair. The salon manager doesn't call you back. Save yourself the money and the damage this salon will cost you!!!!!

    Brows by Irina
    Maria E.

    I've gone to Irina for brows ever since ever. I swear by her technique and skill. She has an eye for brows and really know what she's doing down to the nitty gritty. She's also very particular when trimming or plucking brows! I'm super picky and she always does such a job well done. I have full brows, but when trimmed the wrong way they can look bare in some areas. She's learned the way my hair grows and understands how to work around it when I have my stubborn brow days. I always feel taken care of when I'm in her chair.

    Venessa O.

    My brow game has been on point since I've been coming here!! Iryna is the truth!! No one touches my brows but her!

    Beautiful highlights

    Selena always does such a phenomenal job with my hair!! One appointment, I had a special event that day and she took extra time to curl my hair. I left the salon feeling gorgeous and everyone thought my hair looked amazing!! She is exceptionally knowledgeable and really listens to what I want.

    you can see my bangs and the choppy ends

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    they lack attention and good customer service to customers. Every single time I notice this, just sad!

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    Page 1 of 2

    Ask the Community - Ulta Beauty

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    Whitney is absolutely the best hair stylist ever. I am so delighted that I found here (here on…read moreYelp!). I have been to her just once (time to go again soon) and she gave me a perfect cut first time out. The texture and fall of my hair had changed over the last couple of years due, I think, to heavy meds I was taking during a medical issue. The meds went but the soft waviness was gone as well, until Whitney! She is amazing, you can't go wrong... she knows hair, listens to what you say, and creates magic on your head!

    I had grown out my hair so I could donate it, and in that time the hairstylist I used to go to…read moresuddenly closed her business. You know when you really love your stylist and you don't think that anyone else will ever compare? That's where I was at. I searched Yelp to find someone close to me that knew how to cut hair for people with thick and wavy hair. I found Whitney and made an appointment. I sat down and explained that I wanted to chop off about 14 inches, and have a "wash and wear" hairstyle that was just above my shoulders. What she gave me far exceeded my expectations! She gave me one of the best haircuts I've ever gotten in my life. Not only that, but she was full of energy and fun to be around. If you're looking for a major change, or just need a new stylist, I highly recommend Whitney.

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    Full foil highlights. This is after several appts. Her natural hair color is a very dark brown.
    Twyst Salon

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    I spent weeks researching someone in the Portland metro area who could take on lifting my natural…read morelevel 2/3, box dyed hair to a level 6 rich brunette without hesitation, and found Micha. Reading her reviews got me excited, and during our consultation, she explained her enzyme-based lifting process that avoids bleach and keeps hair health intact. She took the time to deeply analyze my hair, and set aside extra time during the appointment to adjust as she went since she was undoing months of box color and old faded highlights. Micha gave me a beautiful, lived-in, blended cinnamon chocolate balayage specifically designed to grow out naturally so I wouldn't need touch-ups every few months. She also did a dry cut using unique techniques I loved. In terms of final styling, I love a full bouncy, smooth blowout with a round brush, and am particular about the technique (needs to be sectioned out fully with each section pulled with a lot of heat and tension), so I did end up restyling it at home to my own liking, but that's just me. What she created with my color and cut though was exactly what I wanted. Beyond her skill, Micha is a true creative, full of spunk and confidence with the wildest stories. If you need things done a very specific way and aren't open to a creative approach, she may not be your person. But she knows exactly what she's doing, and you just need to let her do her thing. You're getting a thoughtful perfectionist who will make you feel completely new again!

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    HD Hair Studio

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    This post is a little bit late, but I had my haircut here last year. I needed my hair cut prior to…read moreleaving for a trip and they took me as a walk in. The woman that cut my hair did a fantastic job. Highly recommend and so affordable.

    I asked for 4 inches off the bottom and she took 7. I said 4 inches, I stood up and showed her the…read more4 inches, she demonstrated the 4 inches, and we agreed on the length. Then I went from 33 inch long hair to 26!! That is very far off! My hair is well past the minimum length I like for points on my body. I was so proud of my long hair and now I have to wait a year to grow it back to where I wanted it trimmed! This is heartbreaking. It's also right before a trip where I was so excited for my sister see how long my hair had gotten. Back to cutting my own hair I guess. Nah, dropping from 2 stars to 1 because how do you mess up by 3 inches. It's not just a little shorter where if I wait a few weeks it'll be fine. This is going to impact me for months. Very disappointing and depressing. I'm curious how the stylist can make up for such a drastic mistake. She can't glue the hair back together. I got highlights done later that day so a year from now when my hair is back at the length it was supposed to be at today, I'll have to pay to get the color done again to FINALLY have the hair I was supposed to have today. That's why this mistake is such a big deal. It's costing me hundreds more dollars and a year of my time to have the hair I wanted.

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    Ulta Beauty - cosmetics - Updated August 2026

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