I'm extremely disappointed with my experience at this salon, especially with Toni, the owner. My…read morehair did not turn out the way I asked for, and when I brought my concerns to the salon, I expected the owner to listen and try to make things right.
I came into the salon wearing my work vest, and after the haircut I could clearly see that the shape and layering of my hair were not what I had asked for. I specifically wanted a butterfly style with layers and movement. Instead, my hair looked like it had been cut much straighter and more bluntly than what I requested. From the way it was cut, it appeared to me that V may have leveled my hair incorrectly, resulting in a straight cut instead of the butterfly effect.
Instead of addressing that concern, I felt like Toni and the staff were trying to play in my face and were more focused on being defensive and protecting the employee than actually listening to me and addressing what went wrong with my hair. Toni kept focusing on the fact that I had asked for my hair to be shoulder length, but she completely dismissed the fact that my biggest concern was the layering. The length was not the only issue.
Toni also told me that she had three people telling her one thing, while I was telling her something different over the phone. But I'm the person who actually received the haircut and had to live with the result. I was trying to explain my experience and why I was unhappy, and instead of listening to me, I felt like my concerns were being compared to what other people had told her.
After speaking with Toni, she told me she was going to call me back on Saturday after checking the cameras to see how I left the salon with my hair. She told me she would look at the video and that she might consider refunding my money. When I called her on Sunday to follow up, she told me that she had watched the video but decided she was not going to refund me because the length was what I had asked for.
I was honestly shocked that she could watch the video and still completely dismiss my concerns about the haircut and the layering. I tried to respectfully explain myself, but she was so rude and defensive that I had to tell her, "Respectfully, I'm going to have to cut you off right there," because it was ridiculous to me that she had watched the video and still did not see a problem with how my hair looked when I left.
Because I was unhappy with the result, I had to go somewhere else to have my hair textured to try to fix it. So it didn't look like a bob almost I also had a $250 hair color appointment scheduled for the very next day, so this affected plans I had already made and money I was prepared to spend on my hair.
I also asked for my $45 back, but Toni refused and kept referring to the no refund policy. I understand businesses have policies, but the way she handled the situation was extremely unprofessional. Instead of trying to understand why I was unhappy, I felt like I was being dismissed and made to feel like I was the problem.
I have also seen several other negative reviews on here, and unfortunately, after my experience, I can understand why. If you have a hairstyle you have been dreaming about and you want someone to really listen to what you are asking for, I would seriously recommend going somewhere else.
The biggest issue for me is not just the haircut. It is how Toni handled the situation afterward. I expected the owner to listen, communicate respectfully, and make an effort to resolve the situation. Instead, I felt talked over, dismissed, and like they were more concerned with defending their employee than taking responsibility for the customer's experience.
I would not return to this salon, and based on my experience with Toni, I would not recommend this salon to anyone.