I absolutely love this location! The employees are always extremely helpful and very friendly. Tessa is absolutely awesome and the sweetest, she went above and beyond to help me find what I was looking for and helped me find new item recommendations that I love! Great job to whoever is hiring these amazing ladies at this location! read more

PRISCILLA! an angel sent from heaven for the ladies!!!! Sweet, genuine, caring passionate and knowledgeable- in both skin care and make up!!??!!!! Finally someone working here to truly HELP women!! She helped me feel beautiful, validated in my skincare and make up journey and seen as a friend not a quick customer. She is a blessing to this store and anyone she speaks too. Call the store and ask for her!! I will be returning for her !! PRISCILLA thank you for being here and sharing gifts with us!! read more

Really disappointed with the customer service. I called this Ulta to ask about their salon because I simply wanted to schedule a hair and makeup appointment for my birthday. Instead of being helpful, the person who answered the phone was completely rude, unenthusiastic, and had an awful tone the entire conversation. It felt like I was bothering her just by asking basic questions. I truly wish I had gotten her name, because the way she spoke to me was unacceptable. Customer service matters, especially when someone is calling for a special occasion. This interaction completely turned me off from booking anything here. Ulta is supposed to be a place that celebrates creativity, self-expression, and confidence, but that was not reflected at all in this experience. Please do better when it comes to hiring and training people who actually care about being kind and professional. read more

I went in today, Monday (3 days before Christmas, I know -.-) looking for... myself. I'm tired (3 hours of sleep, then dentist appointments then work then traffic...) , and my two teen girls have literally taken everything I had and made it their own.... I love them but I needed a me outing... and Te (who I found out later was a vendor for a specific brand (MILK) was amazing. She helped me through the whole store, not just through her brand (even though that brand is amazing and I will be coming back for more of that specifically) She didn't rush me, she took the time to understand what I was looking for and recommended amazing things to help me feel like a person again. 100% I'll be coming back looking for her specifically. Take me through the whole brand please! You're right, it does feeling amazing on my skin! I Should have gotten more, and I will. If Te is there. read more

Ulta Beauty - Pore Eclipse primer, electrolyte lip balm, grip primer, lush big hit volumizing mascara - Cosmetics & Beauty Supply Near Me - Temecula, California

Love this place! Able to get what I need and check out fast. They are open early, I usually stop by before work. Sales ladies are amazing! read more

Ulta Beauty - What I needed - Cosmetics & Beauty Supply Near Me - Temecula, California

It just seems like for every 1 nice worker there is 1 rude worker. And because they don't offer take-home samples, shoppers are constantly having to use the bottles on display and it's dirty and germy in the makeup section. Overall it's just "low-level" at this location, may as well be at Walmart or Target (sorry not sorry). I used to shop at Sephora and Macy's. I've been giving Ulta a try the past two years, but constantly disappointed here. So yeah going back to Sephora and Macy's because their stores are cleaner and their employees are just more professional. Kindness means EVERYTHING, take note Ulta. read more

I witnessed a customer cause a huge scene over store policies, she even threw items across the counter at the employee. The girls handled the situation graciously (Jasmine, great job, and Kat, I apologize on that woman's behalf, I'm sorry she threw things towards you). I made it a point to get the employees names because no one should have to endure this level of disrespect and management should applaud these young ladies for the professionalism displayed while dealing with this situation. read more

On April 30th I spent over an hour at the Ulta on Winchester. My purchases were financially significant, over $400. The cashier recommended I could save $88 by applying for an Ulta credit card. I hesitated, but for $88 in savings, I agreed and entered all information. The cashier then told me the bank requires additional information so we won't be able to approve your application today so I can't give you the $88 in discounts. I have an outstanding (greater than 800) credit rating. I was appalled but paid w/my Am. Ex. Today, May 2nd, I just received acknowledgement that I was approved for the Ulta credit card. 2 days ago I was declined and it cost me $88. Now I'm a good risk? Not sure if it's the store or the bank but something here is not right. read more

I am a frequent customer. This last visit, I needed to return an item. The manager and cashier were able to assist me right away. Other visits I have had are same. Employees I have run into are willing to assist. read more

We visited this location for makeup to be done on a few girls for an event and it was not coordinated well. We all made appointments with their online booking service months in advance and there were last minute cancellations. The day of, one makeup stylist did not get to one customer for 40 minutes after the appointment time! We had to cancel because the bride was about to be done and we could not make her late. The "front desk" receptionists were no help, they just stood there and did not even provide help. Avoid- go to Sephora. read more

We had an appointment at the Salon with Ashley L. For a kids cut and Tinsel and it was the cutest appointments, Ashley was kind, asked a lot of input to make sure I was okay with the length. Overall 10/10 for the price, service and customer service! read more

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Very helpful with choosing the correct facial products. The lady was previously a spa owner in another country and knows skin types.

Always such a great experience at Ulta! The staff are super helpful and know their products. I always end up finding something new I love and the vibe is so positive and welcoming. read more

I recently took a big risk booking an appointment at Ulta after going to the same hairstylist for over 25 years because she couldn't take me-- and I am so incredibly grateful that I chose Ashley. From the moment my daughter and I walked in, she was warm, kind, professional, and completely honest about my hair type, what would work, and what might not. I instantly felt comfortable with her. I brought in some inspiration photos for a balayage ash-beige highlight look with a money piece, and Ashley exceeded every expectation. She spent about 3-4 hours carefully working on my hair -- toning, coloring, cutting, styling -- and the results were absolutely stunning. The pictures came out exactly how I had envisioned them. Even when the tone was slightly brassy at one point, she immediately went back and corrected it without hesitation. Her attention to detail truly amazed me. It's rare to find someone who is both incredibly talented and genuinely caring, but Ashley is exactly that. She went above and beyond and I left feeling so well taken care of. Ashley is hands-on, highly skilled, honest, and extremely professional. In my opinion, she is one of the best stylists, and I sincerely hope she is recognized, promoted, and rewarded for the outstanding work she does. Thank you so much, Ashley Libring-- you are fantastic, and I appreciate you more than you know! P.S. I would please hope this message gets to regional and district manager. read more

Andrea did such an amazing job on my blonde! Even though I go a while between appointments (6 mos or more), I will be coming back. Hopefully she doesn't move to another salon! read more

Ulta Beauty - Cosmetics & Beauty Supply Near Me - Temecula, California

I had an appt @ Ulta-Temecula for 5:30 pm w/Jose. Arrived at 5:15 pm No one greeted me Then they told me that I didn't have an appt. I showed them the Ulta confirmation. All they could say was that Jose went home sick & they couldn't do anything. They said that they were full. I even let the girl know that all I needed was to have color put on & washed out and that I would do my own styling at home. They told me to call a different Ulta. I let them know that I am in a wedding tomorrow @ noon. I will have to leave Temecula to get to Los Angeles by 8:00 am or at latest 8:30 am A friend had dropped me off for this appt and there is NO WAY I could be picked up before 8:30 pm. I didn't have the keys to my house with me, so it would do me no good to Uber because I couldn't get into my house THIS BY FAR MY WORST ULTA EXPERIENCE I HAVE CALLED THEIR CUSTOMER COMPLAINT DEPT & IT IS BE ESCALATED TO A HIGH LEVEL MANAGER. Probably won't do any good It will teach me to have a Plan B when dealing with this unprofessional staff at this location read more

I rarely shop at Ulta, but since I've decided to start spending more on better face products, I stopped in to sample some items I had my eye on. I walked in, and was immediately greeted by Catelyn (I believe that was her name). I didn't want to spend time looking around for the products, so she took me to the products and allowed me to sample them. She was really kind and not pretentious at all. I definitely will be back to shop at this location. read more

The worst experience I've ever had at Ulta (40460 Winchester Rd, Temecula). On September 6, 2025, after almost two hours of shopping and spending $250, in my experience I overheard employees at the register mocking and laughing at me over a very simple, respectful question I had asked about a product tester. I was standing just behind the mini-product section near the register, so they didn't see me, but I heard every word. When they finally noticed I was there, I felt they looked shocked and even nervous -- as if afraid I might make a scene -- because they realized I had been right there and had heard everything myself. To make matters worse, I also noticed employees following me around the store as if I were a thief. Customers should never be treated this way. When I calmly said this behavior was unprofessional, there was no response. Then a manager approached. Instead of investigating or de-escalating, she was sarcastic and smiling, practically pushing me out of the store, saying: "I'm sorry you had this experience, have a great night ma'am. We are not here to be falsely accused." In my opinion, the message was clear: "she already paid, so who cares." False accusation? I was literally standing right there and HEARD everything with my own ears. I usually spend $300-400 per visit -- but that means nothing here. Even if I had spent only $5, every customer deserves respect. I am not a clown, I am not a thief -- I had already paid $250 for my bags, and yet I was treated with mockery and suspicion. I left the store in tears, and honestly, I felt foolish for having spent so much money in a place that treated me this way. Ulta has lost a loyal customer. Learn to treat people with dignity. I never expected this kind of behavior -- it was humiliating, unprofessional, and completely unacceptable. Truly shameful. I will never set foot in this store again. You have lost a faithful customer. For clarity: I know the names of the individuals involved and have them on record. It is not my goal to damage anyone's reputation personally, but the treatment I received was ridiculous. read more

Formal Complaint Regarding Poor Customer Service and Mistreatment on June 20, 2025 Dear Ulta Customer Service, I am writing to formally express my deep dissatisfaction with the way I was treated at your store 40460 Winchester Temecula CA, 92591 location on June 20, 2025, around 2:30 PM. I made a purchase totaling $50.88, which included three purchased items and a birthday gift. Upon returning to my car, I realized one item--a $16 Benefit eyebrow gel--was missing from my bag. I returned to the store immediately to notify the store manager, assuming it was simply a cashier oversight. To my shock, the manager claimed she reviewed the cameras and said all items were placed in the bag. I was then made to feel as if I was lying or had misplaced the item myself, which was insulting and incredibly unprofessional. I even retraced my steps in doubt, but later returned to the store again, only to be handed the missing item by another employee who said the manager had told her to give it to me--without any clear explanation or apology. When I asked to speak to the manager again, she was dismissive, defensive, and gave me attitude. Only when I insisted was I given a half-hearted apology by another manager who said, "I wasn't here, I don't know what happened but we apologize." I felt humiliated, disrespected, and discriminated against. As a Mexican customer, I was left wondering whether this treatment was racially motivated, considering the tone, implication of dishonesty, and lack of basic respect shown to me. Due to this experience, I returned all my items, cut up my store credit card, and will no longer be shopping at your stores. I will also be sharing my experience with my community so they can make informed choices about where they shop. I am requesting a formal investigation into how this situation was handled, and I would like to receive an apology from someone in your corporate leadership who understands what customer service and dignity mean. Sincerely, Patricia Dunn read more

By far my favorite Ulta to visit, the store is kept clean and organized. The manager Katie was super kind and helpful. Will definitely drive out of my way for this location! read more

The pricing is always a fight. It never rings up correctly, I have to show the sale tag and the employees are always too much rude attitude.

I took my 12 year old daughter to Andrea for a makeup lesson. Andrea made my daughter feel so special. She was amazing with her professionalism and kindness to a 12 year old girl trying makeup for the first time. We will definitely be back. Thank you Andrea! read more

On April 22, I stopped by the ULTA Temecula location to buy shampoo, conditioner and couple of other items. As I walked into the store, trying to find the Paul Mitchell section. After 5 mins, I walked up to many workers who advised me that they were just vendors, not one of them offered to get me help. After another 5 mins and no employee to be found and getting very frustrated, an employee from the Salon asked me if I needed any help. I wish I remember her name, she was a little older and name started with an A. She provided such excellent customer service and I appreciated very much. Iam a senior citizen, who just got her hair growing again because of chemo.I spent over170.00. will not be doing business there again. I would rather order online with Amazon. read more

Save yourself the headache and have any order shipped to you instead of setting foot in this store! These people had to have failed every class they've ever taken because following directions they just cannot seem to grasp. EVERY single pickup order I've had with them they've screwed up, then they say they can't fix it for 24 hours when THEY are the ones who have screwed up and given the wrong item. Colossal waste of time and energy. read more

Great Hair cut and color!!! Elisa Castillo just did my hair for the first time yesterday and she was amazing !! Took time to explain everything she was doing and I loved the way it turned out ! read more

I received a color and cut from Andrea R. In their salon. She did such an amazing job, I really appreciated the time she took to consult me and make sure we were on the same page. She was a great communicator, professional and made the experience a 10 out of 10. read more

Absolutely Love this store! We had the pleasure of working with Megan. She is an absolute Gem. She was also super nice to my mom visiting from out of town for the holidays. She gave us very good ideas on the different products and helped us out with genuine care. I will continue to come here because of this great experience. Thanks again Megan! read more

I had a 3:30 appointment, and the stylist, Ashleigh, was running 29 minutes behind. Five minutes later, the manager, Kel, informed me that Ashleigh was now running an hour behind, and I would need to be paired with a different stylist. The manager's lack of problem-solving skills and poor communication really frustrated me. Overall, very disappointing experience with poor time management and customer service. read more

i really feel that employees should walk the floor and assist customers and not be gossiping around the fragrance counter. I asked someone for help and explained what i use and i want a cheaper option since i am visiting. She just pointed and said there's no testers didn't walk me over or make any suggestions as to what might be close until the second time i walked back to her. read more

Management is just rude Katlyn I'm quite sure her name tag said was called over from chatting with another employee looked so bothered that she was needed. And didn't want to approve my return. I bought my dryer in Oct of last year before the "new" return policy started told me there was nothing she could do. The whole store was off like tons of employees but no one actually working even the cashiers were super slow waited in line for almost 30 min. And they had 5 registers open. Just doesn't make sense also the cashier tried to lie to me about signing up for a credit card what a scam she also tried to make me a new loyalty account even tho I have had one for years. read more

Got a hair cut for the 1st time here and the girl was super nice, friendly, & actually cut my hair well. The -2 stars is how she left my hair completely wet.... I felt so awkward leaving the store. I've never been to a hair salon where they leave your hair wet? There was an additional charge (I think $20?) just for a blow dry that she didn't mention, but I overheard another lady saying it. I get if theres a charge to curl, straighten, or get a blow out but they can't include a regular blow dry? I would rather her cut my hair dry if that were the case. Although the service was good, I don't think I'll be back as I've never been somewhere that charges to blow dry your hair lol read more

Leilani was just incredible! She took her time helping my mother & I and not even in a rush great customer service & also Bilingual such a nice and sweet girl with great service I will definitely come back to ULTA! read more

Love this place but love the girls who work here even more. They take the time to listen to what you're looking for and don't try to push.

Shopping experience was good until I went up to the counter . Idk if the girl Lizabeth was tryna be funny or sarcastic but she came off as rude .she needs to work on her customer service . read more

Liz was extremely helpful, patient, and friendly. I had a great interaction with her today, she was a very helpful employee here! Excellent customer service skills!! read more

Ulta is amazing i love it and it has elf lip balm and it has amazing products and it is cheap and i love it

I highly recommend to get your brows laminated by Alexis or even wax by her. she did so amazing on my appointment on Friday. She walked me through every step in the process of laminating my brows, also how to care for them. I have never felt so confident about my eyebrows now they don't need much attention when doing my full glam. I have my brows appointment in 4 weeks for a clean up. Thank you Alexis for making feel beautiful! read more

Ulta Beauty - Lamination service done by Alexis - Cosmetics & Beauty Supply Near Me - Temecula, California

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I never write reviews but I just have to say that one of the associates Makayla the one with the pink hair. she was sooooo sweet and very kind! she helped me with a shade match and gave her opinion on certain stuff i had questions about. very knowledgeable too! read more

The customer service is always very good. The employees will greet you and ask if you need help with anything. It's always a pleasure shopping here. It's busy most of the times I have visited and the checkout line can get busy but it's usually fully staffed and it moves quickly. read more

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This is my 2nd review to update that I still have gotten zero help from this store or customer service. After nearly a month of trying to get help, I was told I would be reversed for the double charge (this transaction was nearly $200) and to wait 10-14 days. We have surpassed the days and customer service refuses to respond to any emails. I am extremely disappointed and I hate to have to leave another negative review but they refuse to help me otherwise and I'm hoping this will cause someone to help me. P.S. We are going on 2 months since this happened in store. read more