After having a bad experience at another location, I visited this one and they changed my mind! Shout out to Josiah! Parking: it's in a shopping plaza, plenty of parking. I was looking for NYX eyebrow stencils. The website told me which locations I would be able to find them. The first location (near perimeter mall) the young lady stated she had never seen or heard of the product. She spoke with her manager over the radio who did not know either. So I left disappointment. I went to the Cumberland location and asked Josiah for assistance. He went to the area where the product should be. Then he went a step further, asking the see the item on my phone so he could look up the item number. He found the product in their system then found it on the shelf. I appreciate him for taking the extra step to locate the product because I was getting frustrated that Ulta's website was advertising a product as being in-store if it actually was not in-store. read more

Don't expect customer service. I had a curbside pick up order. The instructions say to open the trunk and the Associate will put the product in there for touchless service. I have the email on my phone and use the app which gives them all the information of where I am along with proof showing receiving text messages on the status of my order none of that is acceptable to the store Instead, you need to give them your physical license. I travel with my digital license since that is accepted by the US government. After asking them to cancel my order, I was told that a photo of my license would be acceptable. Does not make sense. After canceling my order and repurchasing it at the counter, the same person told me she could not honor my coupon because it was used yesterday on the canceled order. Summer, the store manager, had to give her approval to reuse the coupon to buy the product at the same price of the canceled order Horrible experience! read more

Had YET ANOTHER bad experience at this Ulta with its staff. Now after the past few disasters at this location I now will only go to this location for in store pickups when in a time pinch. It's the holidays and I am in said time pinch so I did an in store pickup and once again encountered a rude and unprofessional staff member. Kind of wild to leave a store that you've only been physically inside for less than 5 min this annoyed but this location never fails to be the worst so how can I be surprised. Trust me it's worth going to the next closest location to avoid this one. read more

Picked up my color the girl handed it to the register. I brought it home. It wasn't even within 14 shades of my color. I was looking for a red what I got was a very dark burgundy. When I tried to return it, they would only give me a store credit. I picked out my color again and they didn't have the color or anything close to it or any other brand that had a color close to it their shelves are empty when it comes to wanting something that isn't in a sales being super cheap or should be. They did find a similar color and it only would cost me double but it wasn't even the color. I know they got me so I left with what I walked in with. I know not to go here if I want something cutting edge or even of the norm. If you don't wanna knock off shade, this isn't the store to go to because they're gonna pay retail For something that should be in the sale bin and is not I. read more

This store is usually very clean, plenty of parking and they have everything you're looking for. Sometimes I just like going in here to smell the new fragrances they have, this last time I went in every single fragrance including the testers were locked up. An associate said it was due to stealing which is very unfortunate and I would have to wait for another associate with a key to just smell fragrances and since I didn't want to bother one associate with opening and closing multiple cases for me to just smell the fragrances I just left and went to Sephora. Y'all should just have those anti-theft things that Sephora has instead of locking everything up like that and taking an associate off the register just to let people smell fragrances. read more

Terrika is Fabulously talented and professional. I presented her with 2 different photos of the look I was interested in and she gave a Better hair style. She's is prompt, polite and a Wonderful person. I am looking forward to maintaining and enhance my hair styles with her. This Ulta location has a pleasant, vibrant and comfortable setting that is so welcoming to customers. I will be back again for hair services and to purchase beauty items. read more

Ulta Beauty - After photo - Hair Salons Near Me - Smyrna, Georgia

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Stephanie, master stylist at the Salon was not honest with her service. I paid for a blow out and she just washed my hair and blew dry my hair with a comb. My hair is nappy and she knew that without the right heat and brush my hair will be frizzy. I didn't say anything because I thought she would use an actual round brush later on but she didn't. She left me with my hair full of frizz and puffy. I couldn't believe that she was telling me she doesn't touch the root. I've been a customer of Ulta for 4 years and this is the first time that a stylist leaves my hair looking like that. The way she lied to my face trying to tell me that's a blow out. I'm not one to embarrass ppl, so I didn't want to make a scene escalating the situation because she was respectful but I will never go back to her. She just didn't want to do my hair. She could have been honest about it. read more

Not a fan of this location. I've been multiple times & each time they didn't have what i was looking for & the staff wasn't really friendly or willing to help me find alternatives. Idk I'm kind of over this location. Atp I'm willing to travel farther, (bc this is the one down the street from my house) just to experience better customer service. But the store is clean. ‍ read more

Ulta is my go to. Has all the beauty products I need - makeup, face care, hair stuff! When I forget things when I travel, ulta is my one stop shop! read more

Benefit brows expert Nyrobi was amazing. I got my eyebrows lacquered shaped and dyed. She is so detailed and willing to do exactly what you want! HIGHLY RECOMMEND PLEASE GO TO NYROBI WED TO SUNDAY read more

Ulta Beauty - Lacquer brows - Hair Salons Near Me - Smyrna, Georgia

Walked in and passed by several representatives that did not stop to help me. I felt invisible and I was clearly lost. Looking all over for a specific product but not even a greeting or eye contact, a smile, nothing. I decided to just leave. read more

I had a great experience at Ulta today--went in for 1 thing and came out with 4 but it was worth it. I didn't catch the lady's name who helped me, but she was super pleasant. Even recommended an eye cream for to help conceal these new dark circles I have. Going out tonight and will definitely need all of that things, ok! Sometimes, the store can get pretty busy, so keep that in mind. The line was moderate today, but moved along pretty fast. There's a huge parking lot, but it's super busy so be cautious and pay attn bc others don't always. read more

Ulta Beauty - Storefront - Hair Salons Near Me - Smyrna, Georgia

Keke and Ruthie are two stylists that I would like to recognize at Ulta Salon, 2540 Cumberland Blvd SE, Smyrna, GA 30080. These ladies are Master Stylists creating the latest hair styling trends, giving precision haircuts, excellence in hair colors, and great signature looks. They are always smiling and engaging with their customers. I've enjoyed every visit since coming here over the past 3 years. You cannot go wrong when booking an appointment with either one. Emma, the salon manager is involved with booking and scheduling client services. Everyone is so friendly and helpful. My hair always looks amazing when I leave the salon. The salon does offer other services as well. Salons can be great and inviting but truly what makes a salon is the people and this Ulta location has 5 stars all the way around in my book. read more

Sara took Her time with me was mindful of my price point and sold me some quality products with great ingredients.

It's the month of February and I've definitely been taking advantage of all of my birthday freebies. I had time to stop by Ulta to pick up my free Mascara, which I do every year and I love it. The line was quite long, but it moved pretty swiftly. And as I finally reached the register, the cashier was very friendly and accommodated me very quickly. This store run was basically just getting in and getting out with my free Mascara lol. read more

Ulta Beauty - Hair Salons Near Me - Smyrna, Georgia

This is the worst store in the area. I had an odd experience yesterday with the sales associates that left me feeling weird afterwards. As usual, no one greeted me or asked if I needed help - typical for this store. When I went to check out, I asked the cashier if they had a particular item in stock, and she completely ignores me to answer the question of another customer several registers down, who was already in conversation with her own cashier. Completely disrespectful but I would have brushed it off had that been the only thing. Then, she brings me to the area of the item I'm looking for, and walks away without another word with one of the other sales associates. I mean, really??? I assume they went to the back because I never saw her again. I went back to my items at the register and another associate stepped over and finished my transaction. A little communication goes a long way - but they could not even do that. Upon leaving, even my husband said "That was weird." The final time I'll visit this store. read more

Walked in and walked straight out . It was so dirty and messy I was uncomfortable and shocked lol.

Got a haircut today from Ashley and it was terrible. I'm in utter shock in how she let me leave knowing she did not deliver what I very specifically explained to her. I wanted bangs and to say they're uneven is an understatement. Not only did she not want to look at me because she knew she screwed up, but then wouldn't give me a blowout because she knew she couldn't fix her mistake. I'm so appalled & have never had an experience like this. Please do not get your hair cut here. read more

Normally, I would probably give them a 3-4 star just because I'm really a product junkie and Ulta is most times closer and easier to get into than Sephora (ie, i don't have to go to the mall, deal with parking, and walking through the mall) and you can get prestige products and drugstore products in the same place. I've been an Ulta beauty card member for YEARS. At least 10 or more years, and recently needed to return an item. I was disappointed to find out that they cannot use your beauty card number to track your purchases. Well, they can, because they send you coupons based upon what you spend quarterly, but they can't locate that information to process your returns. Ultas receipt states that NO REFUNDS without a receipt. That's one of the drawback to them having such a vast variety of products and no exclusive items. Most of their items can be purchased (shoplifted) at other stores and if you can't prove it to them they were purchase at their stores, they are not taking it back. I tried to debate this with the cashier, but since it is printed on the receipt I took the item back and left the store. Note: someone will be receiving a bottle of Essies Pink Breast Cancer Nail Polish for Christmas. (lol) Still a fan of beauty products, but please Ulta, bring your return policy into the 21st century, particually for those of us that are your Beauty Club members. read more

I've never had a bad experience at an Ulta but I guess there's a first time for everything. The store has a sign out for a discount on mascara with all of the available options in tubs next to the sign. Naturally, I'm stoked. I grabbed a couple and let the cashier know that they weren't ringing up at the price on the sign. She called over her manager, Anthony, who walked me over to where it was and showed me that the sale doesn't start for 14 more days in the fine print. Not only was he not willing to honor the discount that was clearly posted but he was condescending and talked down to me. For the savings of $14 total, he lost a long time customer. Hello, Sephora. read more

Two weeks in advance, I booked a brow bar appointment and made plans. I scheduled off work and was excited for a full brow treatment. Less than two hours before the appointment, I received a text with Ulta canceling. No reason. No apology. Nothing. I lost money scheduling off work. Poor form, Ulta. Poor form. read more

Ulta no longer includes hair styling as part of their Signature haircut services. I have been going here for years for signature haircut ($67-$77 depending on stylist). Always included hair wash, cut and style. Yesterday they charged me extra $33 for blow-dry with flat-iron (WOW!). Cost me $120 for a light trim and style with tip. Less than an hour's worth of time and effort - didn't even have to wash my hair as I came in with clean hair. For this kinda money I could go to fancy hair salons in Buckhead or Vinings, with scalp massages included!!! read more

I placed an order online in Birmingham, Al and my order was incorrect. The associate didn't bother to look for items, but did tell me that they were all out. I sent in an email to Guest Services and they didn't help, but lied to tell me the product wasn't in stock. The time was stocked and on the shelf when I went to pick up my order. The company then had Kayla from Alabaster, Alabama ,the GM, call and she was rude as well. I'll never shop at this place again. You all need better management and those in management who know how to problem solve and critically think. read more

Today I made my first purchase from Ulta at the Smyrna location on Cobb parkway. China and Preston did such a great job helping me find what I needed and signing me up for Ulta Rewards. China even remembered me from my first visit to the store. I can tell the employees there genuinely care about the guests. Everyone there is so helpful and polite. read more

Pretty annoyed bc I came in for 2 specific things. ColourPop is one of my favorite brands. Unfortunately, one of the employees was working on that specific display. She seemed very annoyed I was hovering around to see if I could squeeze in there. (There were 2 employees near this area working) finally she said, "can I grab something from here for you?" (In an annoyed tone) I said the brown mascara, she grabbed it and handed it to me but I totally wanted to look at their color pallettes but clearly I was not welcome in this area (at this time)... i get they have a job to do but if I had been able to look at the color palettes I came for, I would have bought one...do you want us to buy or not? read more

I love Ulta. I usually shop online. Today, on a beautiful sunny day, I thought I'd stop in store. Never again at THIS location. EVER. The staff are just so rude and indifferent. When I noted to a staff member the lack of shade diversity in-store (not a complaint, just a comment) she rolled her eyes and said, "That's what online is for." Sheesh. When I had to come back to exchange something (I'd grabbed the wrong shade) the gentleman helping me looked like he'd rather be doing ANYTHING but. When I was completing my exchange and said thank you, he said, "Yea, bye" without eye contact. OK, you're right, online is better. Don't come here if you can help it. read more

There's a reason why this ULTA store is rated so poorly. The customer service is horrible, but it starts with management. The cashier I dealt with had very poor customer service. Do NOT visit this location - north Druid hills and Howell mill are much better. I agree with another poster that stated the whole staff needs to be fired. read more

This is for the one locate in Dunwoody it was such a horrible experience I went in to buy a flat iron and they would not sell the one I wanted the cashier claimed it supposed to be a gift for another item this is why so many people are saying there being discriminated but in my case that was not the case the cashier was just extremely rude and arrogant Maria Gelin read more

Anthony a cashier is EXTREMELY rude. Everyone is usually very kind in there and helpful. But Anthony was very rude and sat on his phone the whole time and continued texting while I waited for my receipt. Rolled his eyes at me and just pushed the bag at me. I asked him a question about a product and he just ignored me and shrugged it off. If you don't want to work customer service get out of the industry. read more

Pretty decent selection as far as products go much like the Ulta beauty in Hiram. Staff could use a little work however there is one cashier up there that I absolutely adore. I'm not giving 5 stars because there samples are always a pretty mess lol and their sanitation could be enhanced but overall love all ulta stores! read more

So let me just start off by saying, this is not the first time I have come to this location, but of all the locations...this is by far THE WORST!!! I walked in and thought I was invisible. Nobody greeted me not a word. I went straight to the back to the hair products as I was looking for the Deva Curl line. I had spoken with one of the staff at the Buckhead location who was giving me all the details on the line so I was going in trying to remember everything she said. Well, needless to say my memory was not working that day (not the norm) but I walked around reading and looking for different things and again, nobody came to ask if I needed help nothing. I was on the phone with my sister by this time and she was telling me to leave. She said if nobody asked if you needed help and are acting like you're invisible you should leave. They don't want your money. I decided she was right. I managed to walk back out the door, still no have a good day, good riddance, bye dog...nothing. This store and their customer service sucks! They need to revamp everything...oh and fumigate too. It smelled like fritos in there...not sure what the heck they were doing. read more

This location is my least favorite Ulta Location. Whenever I walk into this store I feel like I shouldn't be there because if I ask for help I feel like I'm bothering the ladies on this staff. They seem to really enjoy working with each other and socializing but it turns into a very unpleasant experience for customers that may need a little help. read more

This is honestly the worst Ulta in the surrounding ATL area. I think it would be much better if they fire everyone and hire all new people. Nothing is EVER in stock, it always looks a mess and the service is utter SHIT. read more

This location of ULTA has the RUDEST staff on the planet. If they ever stop talking with each other or their friends long enough to field a question, they either don't know the answer or just flat out lie. They contradict info in the corporate flyers, don't have product, won't do rain checks, and god forbid you ask for a pump to go with the large volume shampoos and conditioners. The older lady - maybe a manager - is the rudest, unhappiest, sourpuss of the whole lot. I dread going here, but it's right by work... ugh. read more

Lauren Donelly is an amazing brow specialist! Her work is unmatched and she has the best personality.

The sales associate was extremely helpful, however the store was very unclean. There was a huge dead roach outside of the bathroom and the makeup was all over the place. It was very disorganized. I really hope they take the constructive feedback as the store has lots of potential. read more

This location is what I am reviewing. I have not had bad experiences at Ulta, in general. However, this location must have bad management because the employees do not seem to know anything about customer service compared to other locations. This location is the closest to where I live, so I have repeatedly gone, thinking perhaps the employee(s) were having a bad day, they were short staffed, etc. After going to this location time and time again, it is always the same level of customer service- poor. When you can't find something in the store, you can never seem to find someone who can help you. When you do ask them to help you with something, they never seem happy to help you, but more so inconvenienced. Additionally, if you are buying a particular product that comes with a 'Free Gift With Purchase' they never seem to have any available and they do not offer any alternate as other Ulta stores do. Ultimately, I wanted to review this location in case management looks at these reviews and implements changes in the workplace based on feedback. In a city like Atlanta, there are a lot of options of where to shop and with poor customer service, people will naturally choose a different store to go to. read more

If I could give 0 stars to this location in particular and Ulta as a whole I would. As many will see from my reviews, I'm a pretty even-kilt reviewer and oftentimes very generous in my comments, suggesting that I would be nothing less than fair in this review. The first issue that I have overall with Ulta stores is the lack of customer service and the apparent lack of cultural diversity training. I can count on one hand, the number of times that I've gone into an Ulta establishment, only to be left wandering around the store looking for products without any greeting or assistance from their staff. On two occasions, the staff were gathered on the floor collectively, talking amongst themselves, and never acknowledging customers. Sadly, I called the store and spoke with a less than interested manager who attempted to cover or justify their poor level of performance. Makes sense though...leading by example. On my most recent visits, I had one Sales rep look at me like I was crazy because I was exchanging some products that were purchased as a gift. Nothing unheard of right? Well, she provided some BS excuse of why I couldn't exchange or do a store credit without the receipt or having the customers Points Reward info....Viola!!!! I produce the receipt via phone with the barcode and her story changes. You know that feeling when someone is telling a boldface lie to you??? Yeap! Me too. That's what I got from this sales lady rep who really didn't want to be bothered. But, being the bigger and more professionally competent person that I am, told her I would get the receipt from the person who purchased the products that live in NC. So, with receipt in tow, three days afterwards, another Sales lady person stands at the counter, and when I politely hand her the products (because I think its rude and disrespectful to put stuff on the counter as though the person is diseased), looked at me like I was crazy. Not sure why....(i think my Yelp profile pics are pretty darn cute). So I'm immediately wandering if there was a form of Leprosy appearing on my body. Nevertheless, I give her the spill from my previous experience at the same location, showed her the receipt, and....(wait for it)... SHE BARELY GLANCED AT IT! So all the talk from the other rep was a bunch of garbage and an attempt to get out of doing her job and be a difficult employee. Nevertheless, I have a store credit but I'm so not interested in shopping in this store. If anyone from the leadership team of Ulta is assigned to reviewing customer dissatisfaction, this review is for you. Better yet, I own and run a Coaching and Management firm in which we train organizations, corporations, and individuals on customer relations and etiquette. My belief is that this level of training is not reaching general employees but may be happening on a larger level of Ulta because it's not coincidental that this experience has taken place in separate locations. No offense but Sephora and other beauty counters are way more user-friendly. Two thumbs up...Not read more

Do you want to come to a place where the sales associates are too busy gossiping to help? Do you want the sales associate to not be able to hide the fact that she's annoyed that you dared asked her a question when she was in the middle of a conversation with another sales associate? Would you want to be in a store where the number of sales associates on the clock outnumber the amount of customers but they are still too "busy" to help? Would you want to come to a place where the sales associates who aren't busy gossiping will try to avoid eye contact with you so that they won't have to be bothered to answer your question? How do you want to be told where an item is located? Do you want the sales associate to simply point in the general direction over their shoulder and then quickly go back to their conversation with their fellow sales associate? If you're simply walking around a display trying to pick out items for their buy 2 - get 1 free deal, would you want a sales associate to automatically think you're stealing and proceed to stand directly behind you with her arms crossed and a smug look on her face? Would you want her to follow you around the store for the next 5 minutes? When you purchase your items, would you want to be greeted by an unsmiling, unfriendly sales associate who sells items that you could easily purchase at Wal-Mart for much cheaper? No? Well, neither do I. And that's why I won't be back. read more

This review is in reference to the Hair Salon at this Ulta location - specifically Ruthie! I have gone to Ruthie for months now and it is truly a fantastic experience every single time. Ruthie listens and caters to exactly how I want my hair done. She provides insights and tips every single time. I feel like I have a great relationship with my hair and my stylist, thank you Ruthie! read more