I have a little feedback from my latest experience at Ulta...No one greeted me when I got into the store, or offered any help. I think that is definitely something that's lacking at most Ultas that I've been to. I'd love a little bit more help and support when navigating all the different aisles and options. Also, a lot of of the products were either out of stock or even there was a lack of testers. Something that was kind of disappointing to me was that their birthday gift selection was not very good. It was mostly just face lotion. I know the store itself doesn't have much say over this, but feedback to Ulta as a whole, it would be nice to see some small products that are popular or things that they're trying to promote. I know they get enough supplies to be able to offer that. Maybe one day even a full-size product. Just a little feedback. read more

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I hardly ever leave reviews unless I have multiple bad experiences and I can honestly say coming to Ulta (at least this location) feels like a chore (because I know walking in I'm going to be treated so badly). I live nearby and avoid it unless I really want or need something same day and every single time every employee could not be ruder if they tried. Even what appears to be managers walk right past me after I've been browsing for long amounts of time with no acknowledgement or words whatsoever. read more

Beware! This is not a benefit brow bar anymore! They still have signs making it seem like it is. The tech didn't map my brows and even though I asked to leave fuller she literally took off half of one of them I was in shock! She didn't even own the mistake. When I called the manager to ask for a refund they were incredibly rude and not helpful or apologetic. It was shocking! read more

I came here because of the reviews on Stephanie. She did not let me down. My blonde highlights looks like I was kissed from the sun. I'm ready for summer. read more

Went there over a month ago now but forgot to add this review. Maya was so attentive and sweet! 10/10 experience. She really took the time to help me pick the perfect match for my Ilia foundation. She also gave me like 50 options of lip liners to choose from until I picked the perfect shade of brown. Def recommend her for color match and service! read more

Ulta Beauty - Hair Salons Near Me - San Clemente, California

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Located next door to TJ MAXX , home goods, and Citibank this location is a gem! Literally a one stop shop. I came looking for a Clinique item for my mom, and was super grateful I was able to connect with one of their skin care specialists. Not only did she help me find what i was looking for, but specifically for my mom's needs as well. The girls here went above and beyond to make my experience a memorable one. I left with my Gucci fragrances for travel i was lucky to find. And great skincare for my mom's needs. 10/10 will be back. read more

Employees were very disorganized, slow and had little knowledge of what they were selling. Young woman helping me was kind and stayed with me but the older staff did not help me nor gave me an answer when i asked where things were read more

Mehhhh! I feel like the staff here are super rude. Apparently curbside pickup doesn't work however you are prompted to use it. Once you go in the store you stand there while 3 girls are checking out customers, while not being acknowledged (until you rudely interrupt and let them know you're there for a pickup order). Idk- having worked in the service industry while in college I must have a high expectation when it comes to customer service. How hard is it to say hello we'll be with you in just a minute?.. read more

Horrible customer service I got shut down and passed to another employee for asking a question the manager didn't even look at me as I said excuse me she pointed rudely to a worker there as if saying don't talk to me she can help you, I don't care what title position you are, Customer service is always first human decency as a matter of fact I think I deserve I felt unwanted unwelcome and judged , in a regular customer and the service here is just terrible. read more

This used to be my favorite beauty store until Kristy ruined it and was so rude to me. I am shocked and dismayed about the way she treats customers. Her behavior is deplorable. read more

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I went in yesterday to look for some products I didn't know where they physically were in the store, and the season hire Laura approached me and not only was she helpful, but she had the most beautiful personality. It made my day, and I wish I could see her every time I go. She made my day and made the overall experience A+ read more

The workers here are pretty helpful but the store is not always stocked with the products I come for. Parking is a bit tight because they share the lot with several other businesses. read more

Really great service with finding everything I needed. I love my products and returned because it was a great shopping experience.

Parking mid day Tea with my favorite stylist, Anthony People watching outside while the color processes Love coming here thanks to Anthony and all the others who make coming to this Ulta a pleasant experience read more

Ulta Beauty - Hair by Anthony ‍ - Hair Salons Near Me - San Clemente, California

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I shop at this Ulta all the time, and I've never had customer service like the experience I had with Cheryl! She was SO kind and welcoming, made sure I had everything I needed, and went above and beyond in every way. I left with a huge smile and am genuinely looking forward to my next visit! read more

Olivia (@microbangcentral on Instagram!) has never once done my hair dirty. I've been seeing her for 4 months and every time she knows exactly what to do. She's never afraid to do bold colors and makes me feel extremely comfortable. Even when my inspiration pic is a colorful beetle she doesn't bat an eye and delivers!! I've never been more happy with my hair done by a stylist. I've had a lot of bad salon cuts and colors, but she nails it very time and never makes me second guess myself. Some hairdressers try and push you to change your mind and if anything Olivia directly counters that by ENCOURAGING my "wacky" desires. Overall a very pleasant experience and I cannot wait to see what she comes up with during my next appointment! read more

Ulta Beauty - gloss copper color + a hime cut style bang - Hair Salons Near Me - San Clemente, California

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I went to TJ Maxx and spent like $200 with my friend she was behind me in the checkout and so I went outside to wait for her. The whole reason we had come to the plaza was to go to Ulta so rather than wait outside with my bags, I decided to mosey on into the Ulta store and just check it out, thinking they probably have people all the time who comes straight from TJ Maxx into their store.. I was in there for maybe two minutes, did one small lap through an aisle or two didn't touch a single product on the shelves. By the time that I had made it back to the front, my friend was done checking out at TJ max and found me in the store. So I'm thinking okay let's put our stuff in the car and start shopping but on our way out Blanca stopped us- apparently thinking we stole something? It was pretty embarrassing considering she made a whole scene of it in front of a long line of customers and everyone was watching. I had to ask her about 8 times for her name, the first seven she blatantly ignored me. That's the only reason I'm writing this review. I don't think that she should have been so confrontational and then not offer any sort of apology when she was wrong- she at least didn't have to blatantly ignored my question seven times. I had to pretty much follow her back up to the register asking very politely repeatedly the same question. If she had just responded and apologized the first time, I would have completely understood that maybe it looked suspicious that I had my large bags with me. It didn't seem right that she be dismissive to me after she realized she was wrong. I still am a paying customer afterall! It's taking quite a bit of restraint for me not to blow all the rest of the money I have in my back account here right now in a pretty women type tantrum. I shouldn't have to feel like I need to prove that I've got the money to shop here. I will however, go back in and give her a chance to redeem herself, in which case I'll gladly change my review and my disappointment in this store location. Well, nothing new from Blanca except for more following me around however, Daniellle was just a doll. She helped me out at the register and her professionalism and friendly positive attitude redeemed the experience overall for me read more

Stephanie did an amazing job trimming and glossing my hair! I never trust stores like this to do my hair but I gave it a shot and I'm glad I did. The pricing was good and my hair looks amazing! Highly recommend Stephanie read more

Ulta Beauty - Hair - Hair Salons Near Me - San Clemente, California

Great store and the staff are amazing and very knowledgeable about all their products! It's so easy to find what you need.

Nicole was super helpful and nice. She spent a lot of time helping me find the perfect Mac lipstick color! Thanks read more

Shopping for make up is out of my comfort zone as I am not very knowledgeable outside of the basics. Here comes Maya to the rescue, spending an hour with me patiently color matching and basically doing my make-up as well as teaching me application in the process. She compared different coverages as well as blushes and contour, and I am so grateful for her help! I could have gone to Target, but I would have likely been lost and unhappy with my purchases. I will definitely be back and requesting Maya! read more

I've shopped at this Ulta for years, but every visit I feel judged and watched. Today, while browsing shampoos near the door, I overheard an employee joke about chasing me if I "ran out". Completely unprofessional and humiliating to say in front of a customer. I've never experienced this at other Ulta locations. read more

Kakae, a Clinique Associate at this Ulta, took the time to find absolutely every item that I'd hoped to find when I entered the store. Amazing! After finding several items in the Clinique line that matched up, she looked through other makeup lines to find exactly the product and color I needed, one by one. She did not waste my time, and try to sell me any other products. Or try to sell me items that didn't quite match what I was looking for, just to be done with the search. Exceptional service!! This is why I shop for makeup at this store. I am a busy Nurse, and I don't waste my time even looking at other stores. Thanks to Ulta employees like Kakae, today. Kelly Ouellette RN. read more

BROOKE (hairbybrookie) her instagram! Cannot thank her enough. Very sweet and completely understood what I wanted with my hair. Yesterday was my first time with her and absolutely love how my hair came out. read more

Ulta Beauty - Hair Salons Near Me - San Clemente, California

Came in today and Chanel helped me with great customer service and professionalism. She assisted all my needs and was very knowledgeable on products. It's very refreshing interacting with employees with a passion in what they do. 100% will be coming back!! read more

Such great service and love shopping here! All their employees are so helpful. Great place to shop

Let me just prepare you guys... I found Rachael here at Ulta and when I say she saved my life she saved my life. I went to a nail and hair salon which was my first wrong doing to get my hair colored brown with blonde highlights around my face. This simply request turned into a disaster. I am completely panicking at this point trying to find some one to get rid of the evidence. Here at the Ulta I found this amazing stylist Rachael who made my hair look amazing. She truly is good at what she does and if it wasn't for her I'd still look like a skunk. RACHAEL I LOVE YOU and literally can not thank you enough I'm forever grateful and so happy with the results! read more

Ulta Beauty - This is what I got at the nail and hair salon (before) - Hair Salons Near Me - San Clemente, California

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I love the easy in store and drive up pickup! So convenient for when you are out on the go!

Great location, the staff is a hit or miss. Plenty of easy parking in the lines are usually not too bad. I love their selection, it is endless. The prices are pretty high, but if you shop there sales, use points from the rewards program and other offers you can find good deals. read more

Rachel does my hair and EVERYTIME she kills it! I've made her bleach my hair from black to bright red and other colors! Highly recommend! The service here is so friendly and welcoming read more

Brooke (INSTA: hairbybrookie) is such a great hairstylist. I am always picky with who cuts my hair because it's so curly and sometimes people don't know how to do it correctly, but Brooke did such a great job the first time and I can't stop coming back. She is the bestest in the westest. Also if you need entertainment while getting a cut; she's your gal. read more

do not go here, or to the hair salon they harass you. they told me that i am white trash, and that i am ugly. they messed up my makeup on purpose and said they can't put it on my "ugly face." read more

I love this Ulta! Everyone is always very friendly, helpful and available when needed. The store is always clean and well stocked. I always leave with much more then I went in for, which is fun for me! read more

I walked into the store and was asked by a woman wearing a 'lab' coat if I had questions. Then she looked me up and down, no makeup and flip flops maybe turned her off. How dare I enter their upscale beauty business. She recoiled and walked away. :) read more

Would not recommend Emily to do your brows. She butchered mines. She didn't even ask what shape or what I wanted. Or show me the mirror to ask if it's okay with me along the way. read more

Ulta Beauty - Ugh. I just wanted a clean up. And she took the tail of my left brow. Such a huge disappointment and she tried to fill it in. - Hair Salons Near Me - San Clemente, California

So the upper management may want to check into this store. The girl who checked me out at the register. Never smiled, and was annoyed when I asked her a simple question. I asked her if she was having a bad day, and she gave me an attitude. I left the store, I heard her talking bad about me to her manager. I walked back in to return the product to make a point. I'm a woman going in for make up, which is essentially a fun trip. Never got greeted or a hello as I searched for product. No help. AND the manager sided for no reason with her employee. I mentioned I actually am a manager at my place of employment and I would never deliver this type of experience to anyone. read more

This store has poor customer service. I saw employees stand around talking (gossiping) while there were customers. I should have walked out and purchased online, but, I learned my lesson and won't be back. read more

Got a haircut, and color from Brooke S and she was amazing! Very knowledgeable, and asked lots of questions to ensure she understood what I was wanting, and the color ended up perfect. I'll definitely be going back to her! read more

I don't know why they only have 3 stars. If I can't find the cosmetic's online I will usually call here. I've been coming to this location a lot. There's one by my house but i prefer here and I think it's one of the better Ulta locations. I've always received good service when I ask an employee about a product or they will check in the back for me if it's not on the shelf. Hit or miss. My color is a bit hard to get in-stock but just keep checking with them. Great store and it's always fun to go to Ulta. I never leave without buying something! read more

This is a great store but what made me want to write a review is Marie! She did a makeover on me with Benefit products and it was amazing! She recommended some amazing products that I love! She is so sweet and really knows her stuff when it comes to makeup! I knew she knew what she was talking about because her makeup looked so flawless and natural. I will keep coming back and hope she is there to help with her recommendations. read more