I came because I really needed to update my skincare and makeup products! I came in and I did get greeted. I would like to mention I am in a wheelchair so it's not easy for me to shop around especially trying to grab from the top shelf. I didn't ask for help but there was two ladies that acknowledged me right away. One lady helped me find a deodorant, I was looking for and the other lady named Mari came and asked me if I still needed help and she helped me for a quite a while. I didn't feel rushed or like a burden she made me feel really comfortable and her customer service was top-tier. When you're in a wheelchair people can make u feel uncomfortable or awkward. She definitely made my shopping trip worth it. Thank you Mari !! read more

I was shopping on Thursday 4/9 and was buying a bath bomb for my child that was priced at $5.29 (with many more on display on the shelves) and the manager on duty around 3pm refused to price adjust. The bath bomb was ringing up to $9. Pretty disappointed. read more

Pedro was great & attentive. Went to him for a hair touch up and was absolutely amazing.

The girlfriend does all her beauty needs shopping here. They have it all. I was amazed myself at all the hair dryers they carry. And i have never seen such a variety of cosmetics. I found the staff to be very friendly. And they are very knowledgeable about their products, and they know where everything can be found. I really like this store.. read more

Strode is well stocked And organized My daughter and I both found the items we needed Private parking lot adjacent to northridge mall Customer service is friendly The employee who rang me up was great and she gave my daughter and I honest recommendation on the products we were buying We both really appreciated that read more

My five stars are not for Ulta, the overpriced beauty store, but for Pedro (maybe Morales) who works wonders in the hair studio. Pedro is an Artist of hair! I have learned over the years that there is a special relationship between a woman and her hairdresser. It took us several tries when we moved to Salinas to find someone who would not only listen to what my wife was asking for, but could transform her thoughts into vision. Pedro has created several different looks for my wife and they all have been beautiful. The latest was a long, layered look that looked great after the styling and only got better as it grew out! They have nurtured a lovely client-hairdresser bond and genuinely like spending the time together that it takes for Pedro to make magic. Anyone that wants a beautiful hairstyle should go see Pedro at Ulta (but shop for your beauty needs elsewhere). read more

I got a haircut yesterday, when making the appointment I asked for someone who was good with curly hair and layers, the person I had seemed inexperienced, she got the length right but not the rest. read more

A variety of products ; organized well. It was my first visit to this location. The sales person was very helpful and busy with a handful of customers. Everything went smoothly. read more

Highly recommend the Ulta Salon! Mayra completely transformed my hair and recommended great products! The Salon guys and gals are all so sweet and friendly! Each time I leave the Salon, I feel light, refreshed, and absolutely beautiful! read more

Ulta Beauty - Hair by Mayra - Cosmetics & Beauty Supply Near Me - Salinas, California

I rarely leave reviews but this has to be said. Someone really needs to do something about this store from cleanliness, its gross. Full trash and dirty counters used spilling product.The complete lack of instock. It looks like it's been robbed daily, there's nothing on the shelves and what is has been opened and used. And last to the employees. Terrible customer service on top of filth and poor instock adds insult to injury. The witch at the register, I mean she is literally dressed like a witch, was so rude and dismissive I don't even feel welcome as a customer there to spend money. Sham on whomever the manager, district manager, and regional team over this store it is brand damaging. #Ulta #utltaSalinas #Branddamaging read more

Giving it a 3 cause sometimes there's good customer service won't lie. But tell me why, Nicole at the register tried humiliating me by not donating $1 to the woman who have breast cancer. I personally don't believe that the money they ask for donations really go to the cost so what I didn't like is she said it all out loud when she asked and I said No Thank you , and she then yells saying "Then press the no button" and gave me a b! tch ass face. And I was like w.e I felt sorry for her like I'm not abt the argue with someone who clearly ain't right in the head and when I finished my purchase I still said thank you and all and she straight up ignored me. Idk why she did that with me when the lady in front of me also said no for the donation but treated her kindly. Also it's the beauty industry why is she there working with messy hair? It's not representing the beauty industry in a good way, beauty comes from out and IN as well #worstbeautyadvisor read more

Would give zero stars to the worker Guadalupe at this ulta location. sent my brother to get a single eyeliner and he needed help finding the product and asked for help and was ignored for 10 min and he had to find the product himself having no makeup knowledge whatsoever.. then he finds the product and stays in like for 25 min I kept count, the cashier that he was in line for left 2 times the second one she didn't come back and he was next in line and then another worker tells him to get into the longer line, mind you it was his turn already so why would he need to make like again? For another 30 min ?? Bad customer service. It was not then until my mom went in to complain since obviously he won't . Lord knows how long until she would've helped read more

Ulta Beauty - Worker name Guadalupe bad customer service for one single item - Cosmetics & Beauty Supply Near Me - Salinas, California

Absolutely the worst store I've ever shopped in. It's the staff 1000000% they are rude and unprofessional basically extremely unpleasant. I manage a gross profiting company of upwards 3.5 million annually- if My staff was as rude to customers as these ladies are they would've been fired along ago I'm sorry I wish unemployment on nobody however I am a very frequent shopper here I'm a diamond member and the fact that I feel that I have a surveillance team following me around every time I come in is absolutely disgusting the part that makes it worse is they never even ask you if they can help you. No smiles no greeting no anything, and when they have finished ringing up the purchase they slide the purchase to you and say nothing at all. I spend a lot of money with this company and have started to go elsewhere(Ulta's rewards program is more appealing so it was hard) I believe that the complete switch is necessary as of now. Finally bit the bullet and got the credit card & unfortunately will have to cxl when it arrives sadly This is the 7th time I've been completely disappointed with this location. I leave without everything I need and that is so annoying, Sephora never disappoints when it comes to service and professionalism however Ulta was for years my primary go too- so sad things have to change.I keep trying as I live close and no longer work in the Monterey area to make sand City my home base location however it's just so worth it to see the smiling faces there, Jamie (Sand City location)is complete gem and maybe should train some of these ladies to be ladies in customer service (not a mean girls clubhouse) as she has in her location so they can possibly salvage some of their customers from leaving to Sephora as their sole provider of beauty needs. Short curly redheaded young lady please get some interaction skills. Treat peoples you would like to be treated & remember the power of consumerism and social media. Being rude will never get you far and treating peoples & their mothers (my mother was dumbfounded by her and her blatant disrespect )horribly will definitely be back around to you. That's a Promise, it's not hard being helpful when you get paid for it dear and again I promise that PLENTY of people will know my full feelings after today's visit . The only star of the show is Crispin- friendly and genuinely helpful and does not stalk you while you're in the store but simply ask you if you need help with a smile and provides suggestions on new product with a complete slayed face (every time). He is professional and sweet & makes you feel good about spending your money there instead of pushing you and your wallet out the door. I honestly hope upper management sees this and addresses the concerns of their patrons as reading other reviewers thoughts I am not alone. Do yourself a favor and drive the extra 15 minutes and go to San city or even as far is Gilroy to avoid this place like the plague. You'll thank me later. If my beautiful wonderful sweet mother was treated poorly imagine how they will treat you, or even your loved ones. read more

I have been in need of hair products from Ulta throughout this covid time. So frustrating the way they are handling this issue. I went to the store because other stores were opening...not them. There was a sign on the door to order online...couldn't just call them even tho they were right there. I had to drive the 10 miles back to my house to place the order. Ugh. Today when I went for curbside, they were less than helpful. One has to call, press 4 and wait for them to come on. I did this numerous times but it just kept hanging up on me. It took a solid 20 minutes waiting for people to answer the phone that were 20 ft away from me. Then, I had to get out of my car to open my trunk. They come out and you have to show them your driver's license pressed against a closed window....cuz like everyone knew I was ordering from Ulta??? The girl came out, checked my ID, and then threw my order in the trunk. Then I had to get out, shut my trunk...ugh. The one girl that was bossing everyone around was not only inefficient, she was rude. None of my experiences at this store has been great, but this one took the cake. Time to open up Ulta! read more

Attitude! I said no twice to credit card offer and sales associate just walked away. Didn't hand me my merchandise just walked away. Messy store, high prices, low rewards, long wait times in line AND attitude. Save yourselves the experience shop elsewhere. read more

CURBSIDE PICK UP - PROS:called to let them know i was there for my pick up, they answered and were super professional . Employee went over all my items and let me know which ones were out of stock making sure I understood i wouldn't be charged for them , loved that. Girl came out and put my stuff in the trunk CONS: the only reason I'm not giving 5 stars is because when the girl opened my trunk and left items inside , she didn't close it and just walked away . I rolled down my window asked her if she had any more items , she said "oh no we can't touch the trunk" I was confused since she touched it to open it ? It was weird. read more

Let me preface this by saying; I'm sure you can guess why this store has such low ratings, and also, I'm sure everyone can relate to the shitty service they've received at one Ulta or another from the young workers who appear to be too cool to ever provide assistance. HOWEVER, today I went into this Ulta with the intention of grabbing my typical moisturizer. When I walked through the door, I was greeted by an angel named Linda (Ulta needs to hire more Lindas) who insisted that she show me some different products. She was not pushy, but very very informative and very personal!!! She absolutely sold me on a new product with her seemingly confident attitude about the brand. Linda needs a pay raise. I have NEVER encountered good (even mediocre) service in ANY Ulta until running into her. She was absolutely wonderful. If you ever come in to this store, request Linda. read more

Always have had a pleasant experience shopping at Ulta, staff is very helpful. As I stood in line on 03/25/19, I witnessed some pretty awesome customer service. The cashier, Candra, was very helpful to a buyer, giving her advice on face primers, listening to buyers concern and responding with a smile. I understand time is valuable and being that she was the only person ringing, frustration wasn't an option, I found it gratifying as an Ulta customer to see staff practice customer service regardless of line. Happy customers will always return. If it were me and I needed assistance, I know I'd appreciate the help. Retail isn't easy and working to please everyone is impossible, so for those not satisfied, you're probably someone who is difficult and hard to satisfy in any type terms and or circumstances. And for those ignorant humans that "think" it is funny or talk nonsense about the negative incidents and store being robbed. Get your head out of your rear, it is not funny. Anyone person who thinks it is entertaining to be put in such a terrifying circumstance can't possibly be "normal" and lack brain functionality. It is not cool for any human to have to experience that type of situation of getting robbed and or terrorized in any way shape or form. So for that mom Yuko, to laugh or patronize, well that simply shows your poor soul was born with no character. xo read more

I have been to many Ulta stores and I must say this one is the worst. Every time I've ever even walked into an Ulta store I get greeted by the people at the registers and one of the floor associates would come up and ask if there was any help that I needed. Well this one nothing they barely even talk when you're checking out. But they sure talk to each other. They literally kept walking by and they would walk so fast you couldn't even stop them. I was there to find a new foundation, the least they could do is have their stuff stocked with the sponges to try on foundation and then the remover if they aren't going to help. Took me 40 min from trying on different shades to walking back and forth to different stands getting the stuff I needed. Sucks that the next Ulta is 30 min away but might have to make that drive and see if they have better customer service skills. read more

Business location after 12 pm, usually only about 3-4 team members at a time, 1 on the register and the line can move slowly since people are trying to use their coupons. Others are busy stocking or hiding, every time I go in and need help I can never find anyone around, which is funny because they are mostly out of the common shade of makeup. The display and samples are usually out or missing. They never have the sample station stocked with disposables. If you need a quick Ulta run stop by in the morning. The only reason why I keep going back is location and parking. The one in Sand City has better customer service and friendly staff, if you can wait to get your items. read more

The salon is trash, the first time I went was six months ago for a haircut at 9am and I couldn't believe how they all speak to each other in front of clients and so early in the morning ! I understand they're your coworkers and you're all friends and get along but there is a time and place to be discussing your personal business and using foul language and that is not at work in front of your clients. How embarrassing. I noticed some split ends today so I called to see if they had any openings to give me a trim. It was 1:30 and they said they had an opening at 2:30 with Pedro. I saw Pedro last time and he was okay so I scheduled it. He washed and conditioned my hair and began trimming, it was extremely busy, there were stylists everywhere and a client in every chair. They were all talking very loudly, cursing and just being unprofessional. Pedro asked about three stylists if they could help blow dry my hair since I have thick curly hair and I asked for it to be blow dried straight. They all said no passive aggressively telling him they were busy with other things and he was stressing because he already had another client waiting. Francesca helped him and she was blow drying one section of my hair over and over burning my scalp and I could feel my hair being pulled out. She took over completely and Pedro began his next client that had been waiting. No problem. But this girl did not know what she was doing. She broke off my hair above my left ear, my scalp is still wet and my ends are still curly. My hair is somewhat straight but it looks big and frizzy. They either need more training or more time in between clients so they're not rushing. Never going back, I cannot handle the way they speak. Super unprofessional and annoying. read more

Went to get some lashes, grabbed 2 sets of lashes. One had a sign for 50%, I double checked to make sure I was grabbing the correct ones. While checking out I noticed lashes rang up regular price. I mentioned to representative that they had a sign advertising they were 50% off. I walked over and showed her. She was going to adjust and another associate came over. She scanned items and said it was regular price. I mentioned again how they had a sign advertising they were 50% off and showed her. I even read the description and it matched. She looked at me and said they were regular price. She was about to leave and leave the sign on. I removed the sign and gave it to her, mentioning that they shouldn't have it if they weren't going to honor it read more

I am giving one star because francheca was suppose to do my make up on my birthday and because she decided not to come into work i am now left without having my make up done and they didnt even attempt to squeeze me in ! Not okay read more

Would give ZERO stars if i could. There's only 3 workers for a line of at least 15 people, they don't even answer the phones! For someone that works during COVID-19 and does curbside pickup were constantly picking up the phones since it's part of the procedure! The staff seems to be extremely rude when asked a question. And customers that aren't even in line are getting there orders faster than those actually in line. LITERALLY DROVE HERE FROM SAN LORENZO NOT WORTH THE WAIT NOT THE DRIVE. AVOID COMING TO THIS LOCATION!!!!! read more

If you are looking for a store that has every type of cosmetic and beauty product imaginable then Ulta is the place for you! They have a wide array of cosmetics from high end, name brands to the brands that you can find at big box stores. They have beauty products that cater to you from head to toe! Some Ulta stores like this one have a salon inside. It certainly is a one-stop shop. Their company slogan is, "All Things Beauty, All in One Place™". Ulta Beauty, Inc. is definitely the "all in one place" for cosmetics, fragrance, skin care products, hair care products and salon services. You can easily spend hours there exploring the store and/or consulting with one of their associates. I am an "Ultamate Rewards Member" and if you like visiting this store often then I suggest you sign up to become a member as well. As a member, you will receive exclusive offers and coupons. The program is free. Whenever you shop you earn points for every dollar spent on products, beauty services, and at Ulta's online store. Once you have accumulated 100 points, you get $3 off to redeem on any of their products. The points are good for a whole calendar year. Another perk of being a member is you get a free gift on your birthday and earn double points for every dollar you spend on your birthday. What I like about the store is the variety. What I don't like about the store, well this store in particular, is the service. It seems the employees are too busy talking to one another, looking at themselves in the mirror, and taking selfies to even bother to assist a customer! Only once have I had a positive experience where we were greeted as soon as we walked through the front door. It was May 5, 2018 and we were not only helped right away but during our visit we were well taken care of by an associate that actually takes pride in her job! She was patient while giving my stepdaughter with special needs a makeover. All other associates, including the manager or supervisor, could care less. I was there on May 22, 2018 and as soon as I pulled into the parking lot my impression was negative. A homeless woman who was clearly high on drugs was hanging out near the front entrance of the store scaring customers. There was another customer that arrived at the same time as I did and she turned to me and said, "That's sad." I said, "That's Salinas". Salinas has one of the highest violent crime rates in the nation. Just last week I was robbed! I used my credit card/ATM bank card as payment at a drive thru near this Ulta and someone at the restaurant copied my card and later used my bank data to withdraw $200 from the bank just a few buildings away from this very Ulta! So that being said, you can understand why the associates they hire locally reflect the community. Don't get me wrong. I really try to be understanding because it seems to be a very busy Ulta and they can't help their location. But despite the circumstances of their high crime location, they should still endeavor to uphold exemplary service. But there I was trying to avoid a clearly troubled woman, only to walk through the front entrance to receive bad service. I was not greeted as soon as I walked through the door. I spent about ten minutes or so just looking for an associate to help me! Finally I ran into the manager or supervisor and I asked for help. With disdain on her face, she reluctantly provided me with the information on where to find the item I was looking for. She didn't even have the courtesy to walk me over. Normally I don't need help finding items, but the shelves here are so untidy and disorderly that it's difficult to find what you are looking for! Some of the product on their shelves even looked like they were kicked around a few times! Possibly even used. For the price of their merchandise you would think that they would take more pride in keeping their shelves clean and orderly but not so. Most of the employees are rude and unhelpful and that is really discouraging. I guess if I urgently need a beauty item, I should just go to the Sephora a few buildings away from here within the Northridge Mall. I suggest you sign up for the Ultamate Rewards Membership and if at all possible, shop online or go to a different Ulta. Save yourself the hassle, aggravation, and possibly mugging by shopping elsewhere. read more

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I took my daughter to Ulta yesterday to get her eyebrows waxed. At 12:45 the place was essentially empty but for a few customers checking out and several employees gathered behind the checkout counter. We milled around the vacant, unattended area where eyebrows are done (in clear view of the staff gathered a few feet away) for several minutes before walking toward the checkout to see if we could get someone to assist us. Just as we made it to the counter a person (don't recall her name) stepped out from behind the counter, clearly unhappy that we had disrupted her conversation with another employee who's back was facing us. We asked if we could do a walk-in eyebrow wax. The person hesitated for a few seconds then began a slow-walk-hesitating excuse that "Uhm... I'm waiting on an appointment to show up... and... uhmmm... then... uhm... I have someone after that...". She did not offer to set a time or offer ANY assistance until we prompted her with the request to make an appointment for later that afternoon. Without a word she sauntered to the eyebrow corral, stepped behind the counter, pulled out notebook, then hesitantly said "uhhhhmmmmmm... I can see you at uhmmmmm... 3:30." We left and drove downtown to do some shopping and run a few other errands before returning to Ulta at 3:15. As before, the place was pretty much empty and the eyebrow corral was vacant. At 3:25 someone came over and asked if we needed help. We told her that we had a 3:30 appointment. "Oh, she knows. She's at lunch but should be back in a few minutes." The same person returned several minutes later to apologetically explain that the person we had our appointment with was "...running late because her last customer kept her late and so she took a late lunch." At 3:40 another person walked by and asked if we needed help. After telling him our story he went to the checkout area and paged someone. At 3:45 we left and will not be returning, ever! I have put up with the snotty, better-than-you treatment we so regularly get from the employees of Ulta. I have dropped a ton of cash in two of the locations on my daughter's beauty products and services. No more! read more

I will make the drive to the Ulta in Seaside just because of the costumer service, and even there it's not that great. I've been in this Ulta multiple times & if the employees are not discussing their personal life with other employees using foul language, they are looking at you up and down. My boyfriend recently went into Ulta to purchase my Christmas gift & he asked a "gentlemen" for help to see what was popular in the store & his reply was very rude, followed by an eye roll. I would think if you have a person coming in and asking you what your best products are with no spending limits, I suggest you recommend the very best. Ulta has def lost some customers. read more

I was just in to do my eyebrows, and Desire did a fantastic job (see picture). But they went above and beyond, after getting the awesome brows, Desire sent me to Valerie to get my make up done for an anniversary I have tonight. I feel so pretty and so pampered. THANK YOU LADIES! read more

Ulta Beauty - Cosmetics & Beauty Supply Near Me - Salinas, California

Worst customer service ever that's all I gotta said , I was trying to get match for a new foundation I went to ask one of the girls and she was super rude about it she said she was busy and that I should go ask one of the other many employees that were on the floor, prior I had ask another one for help and she pretend she didn't hear and kept walking . I said well it was just a question I am not asking you to leave your customer to do it for me but thanks for your great service I will leave and take my business somewhere else . read more

I had been dealing with an issue online with Ulta Beauty's customer service for two weeks. Every time I called everyone gave me different information and told me they'd call back but never did. I contacted Ulta store #1127 and without question managers Jen and Sara said they'd be happy to help. Both managers solved my issue within minutes while Ulta customer services continuously ignored me. I feel very grateful to have talked to Jen and have been helped by Sara when resolving my issue. I had given up on Ulta but after their assistance I'll continue doing business with this store and this store only. read more

Yeah, this Ulta is horrible and terrible. Seaside isn't all that great either. At the seaside one I called for gel to which they said they didn't have. I went in located and bought it and yeah, they're lazy there too. I got Yelp reviewer "S.S" hot on my tail, high and tight on up there. She's making me famous like Kanye and Taylor. Hey, I thought this forum was to review the store, not the reviewer. I guess they didn't get the memo. I guess they have ties to the store bc "S.S" sounds like she gave a biased review based off of mine. If their review was legit, they would've just reviewed the store. But no. Hey "S.S" you should stop ranting and listen for once. My daughter was being bullied, harassed, mentally abused, probed, and her privacy violated by the employees. Where's your consideration for that? Is it because her story didn't make the news it's irrelevant? Not to me. Ulta knows they fucked up, they gave my daughter a $100 gift card. They admitted to it. You're the one with your head up your ass. There's such thing as the real world and obviously you're not living in it. Yeah I'm a Mother who will stick up for her kids forever, don't be jealous, you can do that too. Then you want to say the store is employed w mostly women, so what? It's people like you who continue to keep women below bc you continue to victimize us based on an employment population? My soul is solely for my family, I don't have to be kind or nice bc you said so. I feel sorry for those you influence. You should be kicked off the planet, I hear Jupiter's looking for you. read more

I love getting all the beauty stuff I need here. Huge variety. I don't have to drive far too which is nice.

Tania and her makeup/hair team took care of us on my wedding day! Thank you so much!!

Horrible, absolutely horrible. I was put on hold 3 times. The second time I was on hold for so long the time maxed out. They kept transferring me. All I wanted was to know if they could bleach my hair and dye it pink that day. Ridiculous, don't go here. read more

I just left spending the least amount of money ($120) EVER at an Ulta!! Had I received better customer service I would've spent $500 if I was "sold" anything. My experience consisted of: no greeting, inquiry if I needed help or if I found everything I needed. I would've gone to Target or CVS and would not have been surprised for that treatment read more

I keep trying to give this Ulta another chance but I am constantly disappointed! The employees don't ask if they can help and don't even greet you as you walk in. Can't say they're busy as they're all standing around talking to one another. It's annoying. Buying makeup should be fun not dreadful. One girl asked for help with concealer matching and the employee recommended some shades, gave her a sponge and went on to talk to her coworker who was doing someone else's makeup. This is the 5th time I walk out without purchasing the things I want because customer service is lacking! The customers should be the focal point and not the employees amongst one another. read more

I have shopped here a couple of times and rarely get asked if I need any assistance. Most of the times the employees are talking to each other and ignoring the customers. The check out lines are always long with one clerk assisting. I saw on the local news that two people shoplifted some $3000.00 of merchandise in the store's own clear bag! Perhaps some good thing will come out of this incidence. Pay attention to your customers..... and perhaps the store will get better yelps. read more

I went in for a makeup appointment with Tania and she was amazing. She did exactly what I asked for and was very helpful and understanding through the whole process. It was a great experience overall. She had a great personality witch made the appointment great. I could not be more happy with my results. read more

The staff needs to be taught manners and professional etiquette (i.e., rude and not helpful). I would expect this type of behavior if it was late in the day and the store was busy (still unacceptable, but understandable). However, they had just opened the store and there were 3-4 employees and not one single brain cell to be found. One of the employees looked like she had just arrived from a night of partying/drinking and the other employees were equally as lost. I would like to know who interviews and hires the staff, because something needs to change. I will be contacting corporate directly to voice my concerns regarding their employees and the inadequate customer service that's being provided at the Salinas location. -5 stars is my actual rating. read more

I am writing this after many visits to this place. If I can give zero stars, I would. This place is an extremely unprofessional environment. Every single time I visit, I am: 1. Not helped, 2. Disrespected by rude employees and 3. Very unsanitary and disorganized make up store I have ever been to. The employees are unmotivated and fail to help out customers in need. You can only reach out for help only at the register which holds up the line. This kind of customer service is unacceptable and I will not return until this place gets a better management! read more