Came in to do a return I didn't get the name of the girl at the register who helped with the return but it was on a Tuesday around 4:40... She was very nice and helpful she gets the stars and someone else actually asked if I needed help which was also nice but when i went to check out Sirinity did not make any eye contact and had no customer service. I wish I would have had the previous girl helped me. read more

I never had a pleasant experience at this location. I never get help from any associate. I have to hunt them down to ask for assistance and even then they don't seem like they want to help. Juliet "helped" checking me out today, but was rude and when I asked about coupons. The only positive is that they do have most things in stock. Otherwise, I hate coming here. North Fontana location is way better. read more

This is my favorite place to shop for all things beauty. At Ulta, you can browse skincare, get your makeup done, and actually learn a few things while you're there. It's more than just a store, it's an experience. About a year ago, one of the reps at this location introduced me to Peach & Lily, and I swear by it now. Their products have helped my skin a great deal, and I'm truly thankful for that recommendation. The store is always friendly, and I usually get help right when I walk through the door. The staff is knowledgeable, welcoming, and never makes the experience feel rushed or pressured. I typically spend between $120 and $200 per visit, and it's always worth it. This is by far my favorite beauty store and my go-to location. I'll definitely keep coming back. read more

Ulta Beauty - The latest grab - Cosmetics & Beauty Supply Near Me - Rialto, California

I went in today with my family, and everything was great except checkout, a girl named Juliet was our cashier. I was trying to show her our ulta code and she did have trouble scanning and asked me "Can you move your hand away" as I as holding my phone to show her the code however the way she asked was very rude, She keeps trying to scan but still couldn't, then grabs my phone immediately out of my hand without asking. I understand maybe she must've been frustrated and why she reacted that way however that was not acceptable. Our whole interaction felt very uncomfortable and rude. read more

Ulta Beauty - Cashier's name and location/time. - Cosmetics & Beauty Supply Near Me - Rialto, California

So I actually come to this Ulta very often and I spend a lot of money here and when I was here today this girl came up to me and asked me for help and I politely said no and she gave me the ugliest face after and I could just see the hatred and the evil in her eyes and I just smiled and laughed because I have the love of God within me but I will pray for her and as a company you should all pray for her as well because she has a lot of hatred in her heart. I didn't get her name but I got a picture of her here's what she looks like. read more

Ulta Beauty - She's the one in all black with the orange bag. Tell her I said she's beautiful and she shouldn't make such ugly faces - Cosmetics & Beauty Supply Near Me - Rialto, California

Adrian is truly one of the most talented skincare, texture, and makeup artists at Ulta! He never fails to give the best recommendations based on his expertise and always goes above and beyond to explain everything in detail. So attentive, patient, and incredibly helpful. Helped my son achieve his skincare glow goals and has also guided me so much with my makeup prep and before-makeup routine, making such a big difference in how my makeup looks and lasts. The knowledge, honesty, and genuine care for clients really stand out!!!! Not only amazing at what he does, but he is also such a beautiful person inside and out. Adrian makes every visit a great experience, and I highly recommend asking for him if you want someone who truly cares and knows her craft!! read more

This review is for the Salon. I had my hair colored and highlighted by Amy in May and was genuinely impressed with the quality of her work. Based on that positive experience, I rebooked another appointment with her for August 30th. Unfortunately, the follow-up experience has been extremely disappointing. On August 25, just four days before my scheduled appointment, Amy called to inform me that she no longer works on Saturdays. She stated this has been the case for the last month. Despite Knowing she would be unavailable for a month, my appointment had remained scheduled for a Saturday. No effort was made to inform me sooner than 4 days to reassign me to another stylist with open availability, to accommodate my service. When I asked for a recommendation for another stylist, Amy was hesitant and eventually told me the only available option didn't have any openings until September 13, well after the date I had planned for. I have prior commitments and, like many people these days, need to schedule appointments well in advance. Last minute cancellations are not just inconvenient they disregard customers time which is priceless. To add context, I paid $350 for the initial service (not including a tip and without a haircut), so this is far from a casual booking. This experience marks the third time I've left an Ulta Salon feeling like my time and loyalty as a paying customer weren't valued. As if I were receiving a favor rather than a professional service. As a returning client, I expect better communication, accountability, and customer care. I hope Ulta takes this feedback seriously and considers how situations like this can be handled more respectfully and professionally in the future. read more

Ulta Beauty - Pre Scheduled appointment 8/30. Canceled 4 days before. With no additional appointments for 8/30. - Cosmetics & Beauty Supply Near Me - Rialto, California

Bought a concealer and was charged but come to find out that it wasn't placed in my bag smh do better cashiers instead of talking about the products I'm purchasing read more

While shopping there, there was about 10 employees that greeted me with smiles. Nadalie asked if I needed help and I shared the types of body scents I liked and she gave me many recommendations. I ended up buying two fragrances. Thank you Nadalie. Beautiful smile and pleasant to speak with. The cashier Sirinity had a serious u welcoming face. She looked liked she did t want to be there. She needs coaching. read more

Ulta Beauty - Smells like Starburst. Just like Nadalie said. She also said it was a trending scent. It smelled real good. - Cosmetics & Beauty Supply Near Me - Rialto, California

Rose at the salon is awesome. I've been to her twice and took my daughter for the first time and we left happy. Both times she listened to what I wanted and asked questions. Basically was just awesome. Will continue to go to her. Book her online bc I highly recommend going to her. Again it's Rose! read more

The good thing was they had what I needed this time around however they did not have the free gift that was being offered. They said that they ran out and did not have a replacement. There should be a notice indicating they are out before you purchase the product. read more

Great location. Clean and the employees are nice and helpful. I found the products I was looking for and bought a few new items that were suggested by the sweet young man in the Clinique section read more

The store associate was able to help me find what I needed right away. Love this Ulta!

Ana was amazing! Gave me a confidence I haven't seen in a while. Thank you! Store was clean and the cashier was friendly. read more

They get a 5 just for how fast they moved the line along. I just knew I was gonna be in line for a good 20 mins, but I was only in that long line for about 5! Those cashiers were on it, and I was happy, to get in and out, from just wanting to do an exchange! read more

Ulta Beauty - Finally got the moisturizer I've been wanting....at 50% off!! - Cosmetics & Beauty Supply Near Me - Rialto, California

Brian was so amazing! They helped me find the brand half magic for me . I'm so excited to give my bestie her present now! Thank you Brian for the amazing customer service read more

Ulta Beauty - Half magic baby phoenix and spirit guide - Cosmetics & Beauty Supply Near Me - Rialto, California

Came her to grab some stocking staffers and some makeup The last time I came here, I was looking a certain brand liquid eyeliner and purchased the gel liner by accident. I was happy with the product but came in today to purchase it. Guess what they were out of stock BUT they had a combo Bx set & it was almost half off! Not a bad deal The floor staff also recommended a comparable brand to buy since it was not in stock. Very nicely suggested so I purchased it. Great salesmanship. I also like this shop because its located in a huge shopping center & its located off the freeway. read more

Very organized cosmetic display of variety brands. I just to find me a lipstick so I was in and out there . As I entered the store, no one greeted me and I saw several staff all around the store but no one was assigned to greet customers???? I'm not sure where to find the brand NYX aisle so I found someone to point to me to the right direction. There were a lot of empty shade spaces that were not stocked. Anyways I found the shade I wanted after testing the sample. There was no line so I was attended by a nice cashier who enrolled me to get cash rewards after so many purchases. Now I guess I gotta buy more beauty products here lol !!! read more

Ulta Beauty - Powder Puff Lippie - Cosmetics & Beauty Supply Near Me - Rialto, California

frequently order online pick up from this location as this usually have everything in stock lol sometimes have to wait long for it to be brought to my car so i end up going inside anyways but the workers are always nice and my order is always accurate. read more

They took AMAZING care of us! Thank you so much!!!! We love team MAC. Worked super hard, super fast, and made us feel purtttttty. read more

Ulta Beauty - MAC team lifesavers! Thank you to Ana & Drew for helping me look my best for my little brother's wedding day. - Cosmetics & Beauty Supply Near Me - Rialto, California

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Victoria is the best sales associate I have had at any makeup/beauty store. She is so sweet, patient and knows her products! I told her my skin type, what I needed and my budget and she recommended me the best products. If you're at this Ulta location and need help, ASK FOR HER! She walk walk you through everything read more

Came here for the first time with my daughter to get color matched. From the time we entered till the time we left was 10 min. I wasn't expecting a glamorous makeover but while my daughter was getting color matched an associate, asked the lady who was working on my daughter if she could take on another person and right away she said yes and it was hurry hurry, hurry and yes, I'm glad my daughter got what she needed. However, I feel like it was more of a machine where you come in and hurry up. I will be taking my business elsewhere. read more

I was trying to get some help and there was one employee on the floor and they were busy and but they did say that there's a managers And I went to go look for him and there is like two managers huddled up in the back talking, not even minding if anyone needed helped I stood there and they paid no attention they were even called on the walkie by the other associate. read more

Chris was fantastic and soooo kind. Today is Dec 24 and it is hectic in the store, but Chris was so friendly and patient and helped me navigate my app, showing me a 20% coupon I had. I saved $85 bucks and I am so thankful to him and he just brought the Christmas spirit for me today! Thanks Chris! read more

Dropped by to pick up a few travel items. Found quite a bit, travel MAC lipstick, Tarte travel concealers 2 for $15, mascara 2 for $8.99 and Amazing Grace sampler for $10. Love to pamper myself and you deserve it too! Store is clean and employees are friendly and ask if you need help. read more

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I came here today to last minute shop for loved ones and I had to make an exchange first and the line blew up. The supervisor was nice enough to let me skip the line after I come for a second time since I already waited so long. During this hectic time I really appreciated this. I didn't like how not knowing context Chris that was wearing a pink glitter jacket was rude whispering at his coworker Janet saying some smarty remark "what do you think about that" and rolling his eyes. I felt uncomfortable but thank God for a supervisor that cares and sees the little things that make a customer feel good and cared for. It's easy to let your frustration out on customers, it's a super power to be calm and handle it with a smile. read more

The cashiers are very rude and they have no customer service at all. This was my first time there at that location and I will definitely not be back. As soon as I walked in everyone was looking at me and I was trying to find my items but I was getting lost no one helped me and they walked past me multiple times. And when I went to the line there was two people at the register and no one helped me or even told me where the line started and no one was in line besides me but I guess I was on the wrong side and she help looked up at me and didn't tell me nothing and called the person who came after me in the line to the register and then the guy next to her looked at me and didn't direct me or acknowledge me and called another person who went to the other side and I told them that I was in line way before the other two customers and that's when the girl told me "the line is over there" and I told her why didn't she tell me after saw me standing there for a while with product in my hand and she said "oh I thought you were here for pick up" and I told her no so basically your not going to acknowledge a customer even if it was for a pick up and the guy told me at the next register "the line starts over there" and I told him why didn't he tell me anything when he looked directly at me standing there before anyone a didn't direct me. I spent $90 I will definitely be returning my product because that store has no customer service at all and is very rude. read more

Real rude cashiers not good not helpful at all there always in a hurry u ask them for something and they don't help just ignored you

I was honestly nervous about the bad review but I did have a hair appointment so I decided to just keep it. Larissa was my hair stylist and she's AMAZING . Her work is utterly amazing. She is a 10/10 . I do have to come back to do more on my hair because I did use the box dye for a while [oops] learned my lesson . But she explained the whole process and honestly it looks more healthier after today. Another shout out to Jen and Chris in the front of the store. Awesome. Super nice. Made me feel super welcome to the store. Definitely coming back read more

This review is for future customers that purchase items from Ulta online. This company uses a shipping company called OnTrac. If you have a P.O. Box that has either secured delivery to prevent porch pirates or you don't receive mail to your home most shipping companies that are reputable know that you can not deliver to these sites either on a holiday or a weekend because they are closed. OnTrac does not recognize this mail system. They will attempt delivery on holidays, weekends and at off times either very early or late after the postal service that is receiving your package is closed. This company will give three attempts at delivery (counting these odd times and days) then return your purchased items after the third attempt. The customer service supervisor that I spoke with at Ulta named Paula stated that Ulta has no way of contacting the shipping company that they contact through to assist in making sure the item is delivered at a more appropriate time. In fact, not only does Ulta not have anyway of contacting their contracted shipping company, the company itself has only AI generated customers service. There is no way of contacting a live customer service representative. There is an option of leaving a message to update delivery options but when that was done twice each time it was ignored and delivery was attempted anyways. Ulta is one of the largest beauty supplies retail chains in North America. The fact that they use this third rate shipping company is mind boggling. I was a longtime customer of Ulta... from now on I'll just use Amazon... their delivery system is very reliable and their customer service is stellar... Ulta should take note .., your business model is losing customers... bye!! read more

I mean wow. This place is ALWAYS busy but the girls STAY nice!!! I haven't encountered one worker that wasn't positive and kind. But today, JENNIFER just completely made my day. Everyone's sweet don't get me wrong, but I was just touched by how amazing Jennifer was. There was a small issue with an online order, and she took care of it with so much grace and patience. What a doll. She completely uplifted my day with her positivity!! Amazing experience read more

I made the big mistake of cheating on my hair girl and deciding to go with Ulta. I needed a root touch up on a copper color. Online root touch ups are listed at $90 and when I went in the stylist told me it would be $200+ because my roots needed to be bleached/dyed. I decided to continue with the process since I was already there. The stylist bleached my roots and an hour in mentions they "don't have my exact copper shade in stock" so the color would be slightly off and I needed a gloss cover up to match it better. I said okay since I was already there and gave the benefit of the doubt. (At this point the stylist never mentioned the gloss would be an additional cost). At the end of everything my hair was not blended properly. Waste of money, now I have to go elsewhere to fix it. shame on you Ulta. read more

Ulta Beauty - Unblended hair color by Ulta - Cosmetics & Beauty Supply Near Me - Rialto, California

This was our first time here at this location. We needed more mascara and other beauty products. It helped to receive our sale magazine. This location was clean, organized and bright. There are so many options for whatever you want. All of the major brands. All of the best fragrances. All kinds of brushes and applicators. We spent two hours looking and comparing items. I recommend coming here for the selection and friendly staff. read more

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The location is convenient but will not be returning. They lack customer service and experience. As soon as I walked in there was a group of young ladies and a male gossiping in the Mac section. I was approached by a young lady asking if I need to get matched I politely said no thank you. She seemed bothered or offended i did not need her help she went back to her gossip session and we both went about our business. I went to the Mac section where the male employee was working and I asked him for help looking for a Mac product. He seemed bothered like if it was his job or something that I asked him for help. Get it together Ulta in Rialto. read more

I came in on Friday 5/9 around 11am-12pm just to browse and shop with my sister. I really felt like we were being watched and followed around EVERYWHERE. They weren't even subtle about it. Even after making a purchase, an employee followed us out the door EVEN AFTER we clearly PAID and had our Ulta bags in our hands with our receipts. I was so upset. We did absolutely nothing wrong. I wasn't even carrying a purse or anything like that. I had my phone and that was it because I usually just pay with Apple Pay. Even when they asked me if I needed help, they asked with an attitude. This store is ridiculous, I was definitely felt stereotyped and discriminated. I will never come back here. They just stare and watch people who actually steals, but yet treat the loyal and paying customers like criminals. For a minimum wage, they're doing too much. read more

I'll probably never come to this location again after having a very uncomfortable situation happen. I was shopping around browsing new items i wanted to try out. Mind you i come to this location a lot and spend some good money. Unfortunately, the worker Ana discriminates you if you are of dark color. This worker kept following me and my sisters everywhere we went constantly asking us if we needed help. Kept giving us uncomfortable weird stares. I kindly asked another worker for her name because she randomly disappeared when i felt brave enough to ask for her name. This other worker then stated she doesn't work there at that location and she can't give her name. So i asked another worker at the cashier and she gave me her name fast ! I will not be returning here ever again this is ridiculous. Can't even shop comfortably. read more

I had the pleasure of getting my hair done with Azela! She was so friendly, attentive, and very professional. Highly recommend her! read more

Ulta Beauty - Azela did my hair and did amazing! She was so patient and very attentive! Highly recommended her! - Cosmetics & Beauty Supply Near Me - Rialto, California

Out of all the girls working there, there was only one nice welcoming employee that made me feel comfortable. The rest were really rude and unprofessional. read more

25 minutes in line at 11am is insane. Cashier was literally texting at her register. There was only two customers in front of me but there was 4 guest in back of me. I think backup should be called, not start texting. read more

I got my makeup done. It look like the lady who did it was practicing on me, lashes fall off on my way home, when I got home I had to wash my make up off. It looks so bad, I had to re do my make up by my self. After paying so much money and didn't like it. Make up make me look 20 years older. read more