I have been a longtime European Wax Center customer and previously purchased my wax passes through…read morea Downtown Los Angeles location. After moving to San Bernardino, I used my remaining services at the Renaissance Marketplace location in Rialto. When my wax pass ended, I was offered a new promotional wax pass. Due to unexpected expenses from my move and family wedding events, I decided I could not financially commit to the program and canceled it within the timeframe I was instructed to follow. Despite canceling within the required period and receiving confirmation by text that the membership would be canceled, I was charged again the following month. I contacted the location multiple times and was repeatedly told that a manager would contact me. Unfortunately, I never received a call or follow-up. Because the issue remained unresolved and the charges continued, I ultimately had to dispute the charges through my bank. Several months later, after my financial situation improved, I scheduled a waxing appointment online. My appointment was confirmed without issue. On the day of the appointment, I arrived early and asked whether there was any availability before my scheduled time. After reviewing my account, the receptionist informed me that the location could not service me because there was a hold on my account due to the previous dispute. I was then told I would need to pay both a cancellation fee and a dispute fee before receiving services. When I explained that I had canceled my wax pass within the required timeframe, the receptionist reviewed the account and acknowledged that I had, in fact, canceled correctly. She agreed the cancellation fee should not apply but stated that a dispute fee remained and that only a manager could address it. Once again, I was told a manager would contact me. Once again, I never received a call. My frustration is not with the estheticians, the cleanliness of the facility, or the front desk staff, who were courteous throughout the interaction. My concern is with the lack of communication, lack of follow-through, and apparent disconnect between customer service, corporate systems, and the individual franchise location. What disappointed me most was that my appointment was allowed to be booked and confirmed despite the account hold. No one contacted me beforehand to explain there was an issue. Had I arrived at my scheduled appointment time instead of early, I would have wasted even more of my day only to be turned away. I understand businesses have policies regarding disputes. However, when a customer follows the cancellation guidelines, receives confirmation that a membership is canceled, is charged anyway, and cannot get a manager to return multiple requests for contact, it creates a very poor customer experience. European Wax Center offers a great service, but the wax pass cancellation process, communication between corporate and franchise locations, and customer issue resolution process need significant improvement. Unfortunately, this experience has left such a bad impression that I will likely seek services elsewhere in the future.

So was out Christmas shopping with my husband and proceeded to have lunch at California Fish Grill…read moreto my surprise next-door a European Wax Center. First off I've been in the center a few times never seen. Upon looking online for reviews of the center as I am Wax center passholder I stumbled upon many great reviews for Denise. I was most definitely not disappointed. She is absolutely amazing! My brows are on point. My Brazilian was absolutely painless and seamless. Currently a customer of another Wax center less than 10 miles away. I have decided to switch over from the absolutely wonderful experience I had today thank you Denise!

I don't do many reviews.. I have really been happy with All The waxes They really try hard to…read moreplease you and make you happy Especially for someone like me with a difficult hair removal have tried everything and nothing really works for me So I decided to go back to waxes And get an unlimited pass for my under arm I thought the unlimited was good for me so i can go as often as I like They allow my service 15 mins and for me it takes longer since I have stubborn hair removal I was going over my 15 mins almost every time Since i had been a returning quest for over 7 years They offered me more time for my service and i felt like I was appreciated That was until I call and was being questioned about why is it taking so long and the owner wants to know why I was so insulting and felt uncomfortable to even go back Not sure what that was al about since I have been going there for years and had been wax by then all and they all knew I had Ave stubborn hair removal I have 3 star That's 5 stars for all the waxers And 0 stars to management and ownership Beware when they offer unlimited pass or offer anything from the Fontana location The owner wouldn't refund me my pass during COVID and even then I continue yo buy passes because all the waxers there are extremely sweet and hard working to make their guess feel comfortable and happy I'm moving on to THE DOLLHOUSE in Fontana I already had a visit and it was great!

Had a great experience with my waxer! It was my first time and she made she to explain things…read morethroughly and took her time. The vibes were very welcoming and friendly. Looking forward to my next visit!

After countless brow waxes and various salons, I believed that I had sensitive skin and that waxing…read morewasn't for me. More often than not I would walk out salons with giant bug eyed sunglasses to try and hide the red, itchy, and swollen skin around my eyes after waxing. I booked a brow shaping service at The Dollhouse Waxing Lounge because I had an upcoming wedding and wanted neater brows. I thought I was going to be late, but thankfully the salon has a 10 minute grace period in case you're running a bit late. The staff were very helpful, and the entire salon was perfectly clean. My waxer Nicole was the absolute best. For the first time in my life, I got my brows done without a histamine reaction afterwards. Turns out I don't have sensitive skin. Nicole is simply the goat. I highly recommend her waxing services and will definitely be back when I'm in the area.

Being my first time couple weeks ago, and today is my second appt. I loved it they make you feel…read morevery comfortable and very friendly! recommend Thank you Jocelyn !

super clean quick easy service doesn't hurt at all. makes you feel very comfortable and such a cute…read moreenvironment

I came to Pretty Kitty for my first-ever Brazilian and honestly... ouch. They used soft wax, which…read moreis absolutely not ideal for such a sensitive service. Please do your research -- reputable salons typically use hard wax because it's gentler and much less painful. I forgot the name of the girl who did my service, but she didn't make me feel comfortable at all. She was very quiet, didn't explain anything, and just pulled the wax without any warning or reassurance. For a first-timer, that made the experience worse. I really wanted to like this place, but based on my experience, I wouldn't come back for waxing services. Hoping they improve their techniques and customer care.

Very bad service!!! Bad work and bad customer service. Rude!! My daughter went in yesterday to get…read moreher brows done she paid with a $20 cash and they gave her back $3. They gave her back the wrong change and when she went back they told her don't make a big deal or a scene for that. And when she was walking out of the place they started laughing like laughing at my daughter. So rude!!!!!!!

kajal was absolutely incredible. she kept handing me the mirror to make sure she gets my shape just…read morehow i like it. she was sweet and attentive to what i liked instead of going with her own preference and the prices were unbeatable!! 10/10 would reccomend!

I had my first Brazilian sugar wax today, and it was such a great experience! Claire did an amazing…read morejob. She made me feel so comfortable from the moment I walked in, and I absolutely loved her vibe. She was professional, friendly, and made my first time so much easier than I expected. I'll definitely be coming back to the Rancho location. Highly recommend!

I'm writing this review as I just got home from my sugaring appointment…read more I am a loyal customer and have gone to different estheticians for Brazilian sugaring here - at their old Rancho location, the new Fontana location, and my first time here at the new Rancho location. I scheduled a last minute appointment with Claire (my usual esthetician) today. But it turns out she was unavailable and Max was there. I've gotten sugared by her before and wasn't really satisfied with my service as I realized I had a few open cuts / wounds due to the pulling of sensitive, thin skin way down there. So today my service was going well, we were having a great conversation then all of sudden a sugar pull and we both went dead silent for a few minutes. I already knew something went wrong. When we were done I knew I had some cuts down there. When I got home to pee I saw it. My lips looked like it had a big, open, popped pimple in it. And around it was pink and tender, like a cut. This made it difficult to wipe. I would post a picture but due to the area it is at, I am unable to. I would like to speak to a manager regarding this issues because this isn't the first time that's happened to me.

highly recommend Blanca's lash services, she is the most efficient technician, very knowledgeable…read moreand friendly. She provides high-quality service. she's a gem!

I've been coming to Blanca for a year now and I will never go to anyone else. I get a classic lash…read moreset and she is always so time efficient, clean, has an amazing personality, and so accommodating with her busy schedule. I love coming to see Blanca, it's like coming to visit your best friend every time you see her. Vibes are great and I always look forward to my appointments. You won't regret it!

I absolutely love coming to Sugar Bee! Mia is my girl and she always takes such good care of me. I…read morerecently got a Brazilian wax and an armpit wax, and as always, she was so sweet, professional, and made me feel completely comfortable and confident. She knows how to distract me so well that I don't even have time to think about the pain! She makes the whole experience so much easier. The vibe at Sugar Bee is so inviting, and the location is really nice too! After your wax, you can grab something to eat at one of the little restaurants nearby or even treat yourself to some ice cream. It makes the whole trip even more enjoyable. I truly recommend Mia to anyone looking for a great wax specialist. She is definitely worth the drive--I come all the way from Santa Ana just to see her! If you're thinking about getting waxed, Mia is your girl! Sincerely, Fabby

Iv been going to Sugarbee for years. The girls are always…read moreso comforting and professional. This is the only place Ill go to get sugared.10/10 never disappointe.

alex was nothing short of amazing. i came in for a brazilian wax and my girls who've gotten them…read moreknow how nerve wracking they are but alex made sure i was comfortable throughout the entire process. she's such a lighthearted and fun person to be around and even better to be serviced by. she was extremely detailed and even provided some after wax care which i haven't experienced from a waxer before. will definitely be recommending and coming back!

From the owner: Afterxhours is Appointments Only and is very flexible with appointment times. Please do not visit…read morethe location without an appointment. For booking please book on the booksy app or you can send a message to the business number and I will respond as soon as possible. Thank you and I hope to see you soon!

Don't waste your time or money coming here. My son had an appointment to get his full face waxed. I…read morewaited over 35 minutes in the waiting room and they finally come out and she said how his hair was too thick and she couldn't get the hair off she said The pieces she tried were starting to bleed so to try again in 5 days. The test pieces on his face were red with blood dots and he still had hair and his face looked the same as when we walked in. I was still charged for the full face when all the worker did was his eyebrows. The useless manager said theres nothing she can do that we can come back in 5 days but we don't want to waste or time again.

I've had nothing but positive experiences here and after returning here after a hiatus, Candace was…read morethe best! Very communicative, professional, and made this anxious customer relax! The facilities are getting a little normal wear and tear but are still clean and welcoming. Booked my next appointment already and not as apprehensive for it now!