I absolutely love coming to Sugar Bee! Mia is my girl and she always takes such good care of me. I recently got a Brazilian wax and an armpit wax, and as always, she was so sweet, professional, and made me feel completely comfortable and confident. She knows how to distract me so well that I don't even have time to think about the pain! She makes the whole experience so much easier. The vibe at Sugar Bee is so inviting, and the location is really nice too! After your wax, you can grab something to eat at one of the little restaurants nearby or even treat yourself to some ice cream. It makes the whole trip even more enjoyable. I truly recommend Mia to anyone looking for a great wax specialist. She is definitely worth the drive--I come all the way from Santa Ana just to see her! If you're thinking about getting waxed, Mia is your girl! Sincerely, Fabby read more

I had Belle as my sugarist and she was awesome! She makes you feel comfortable whether it's your first time or a regular. The place is always clean and tidy and always plenty of parking in the area. read more

Iv been going to Sugarbee for years. The girls are always so comforting and professional. This is the only place Ill go to get sugared.10/10 never disappointe. read more

Hi I moved states and living back in Redlands, CA. I have had trouble finding estheticians that provide kind customer care, so I was thrilled with both sessions I've had with Sugar Bee. It was a judgement free zone!! I've had a skin issue, and they were so professional and discret and distracted me from my worries. Its a trendy and comfy vibe. read more

My first sugar wax! Couldn't have made a better choice. Mia was outstanding in her skill. Results are amazing. I highly recommend a mask after the wax - very soothing . They will put the mask on after the wax with a warm towel for 15 minutes or so. I had a TV in front of me with serene views of the Caribbean, the lights out - I dang near fell asleep. Five star spa experience . Thank you! read more

Belle is amazing so welcoming she makes you feel relaxed and makes the experience "painless" the outcome is like nothing else I highly recommend you try this service you will not regret it read more

I love Sugar Bee! I always come here for sugaring and it's always been a great experience. I was recommended by Krystalin to try a facial with the add on for sugaring the next time I come in. Boy am I so glad I did! I love getting facials, but this was probably the best facial I have ever had! Why haven't I done this before here!? I love the products they use and the facial massage itself was amazing too! You can tell Mia is very passionate about what she does and I can't wait for the next visit! read more

I was not being a good customer and Krystalin ( owner) carried herself with class and professionalism that I didn't deserve. The establishment itself is 10/10 relaxing and clean. It smells amazing in there. I had my underarms sugared and it was painless and quick. My skin does not feel bumpy or inflamed. She educated me on sugaring and other services she offered. Krystalin-- thankful for you. read more

This was my second custom facial with Krystalin at Sugar Bee, and she is amazing! She is so thorough and explains what she is doing, why, and the benefits for your skin and she gives very helpful advice to help achieve my long-term skincare goals. Immediately after the service skin looks so healthy and glowy! Krystalin is incredibly kind and makes you feel comfortable and relaxed. I highly recommend her and Sugar Bee's skincare services! read more

Excellent customer service by Bell she explained every step of my sugaring as she worked

Clean, inviting and soothing atmosphere. I loved the organic products used, especially the aftercare. Crystalin took great care of me!

I been with sugar bee since 2018 and hands down krystalin and her staff will make you feel so relaxed and comfortable, feels good going to a business that is so welcoming to not only women but big biker lookin dudes like me, I've even bought my mom a gift card to get sugared and was scared at first but after getting sugared she told me it was waaaaay better than waxing them she told my aunt and then my aunt told my cousins and they were very surprised that it was less hurtful than waxing too and they were getting waxed all the time, sugar bee now offers facials which I'm going to be getting a gift certificate for my wife now and see how she likes it as well, I'll be returning next month to get my monthly sugaring so keep you guys updated, if you have any questions feel free to call sugar bee and ask questions read more

This place and its owner are amazing. First the ambiance and atmosphere of the place is inviting and warm. Second, the rooms are all exceptionally clean, lit with warm and interesting lighting. Third, the treatment you get is top notch. Rarely get facials and I got one here, I was blown away by the professionalism and also kindness the staff and Krystalin showed. This place deserves a second and third visit. If you're looking for a place with exceptional treatment, clean facilities, and kind people, this place is it. read more

I booked a Brazilian sugaring appointment here after seeing the great reviews, and I'm so glad I did! It was my first time sugaring and I'm officially ditching razors. The reception area was clean and welcoming, and the receptionist was very kind. Belle was amazing--she explained every step and made me feel comfortable right away. The pain was about a 7/10 but definitely tolerable. I'm really happy with the results and can't wait to come back for my follow-up! read more

This establishment has the worse customer service that I've ever seen. It's not worth the money or the effort to come here. I do not recommend. I'm surprised they've lasted this long in the prestigious canyon crest area. read more

Very professional and clean! Book with Mia she will have you comfortable and ready. The numbing cream is a plus as well

Very professional and very nice customer service didn't have to wait too long ii would recommend this place to new customers

I normally don't leave reviews, but after seeing the owner publicly reference my recent appointment in response to my friend's review, I felt compelled to share my own experience. First, I want to say that the therapist herself does great work and has always been kind, positive, and welcoming. My issue is specifically with the ownership and the way clients are handled when simple booking mistakes occur. I recently booked a same-day appointment online from my phone and accidentally selected a later time and maintenance time selection than I intended. Once I receiving the confirmation, I called because the earlier time I wanted was still available online. Instead of helping correct the mistake and adjusting the service type, I was sternly told I selected the wrong service from a suggested past booking prompt from the website and was denied the time change request. I understand clients are responsible for correct bookings, but online scheduling mistakes happen, especially on mobile devices. What bothered me most was the tone and handling of the situation. Rather than approaching it with understanding or flexibility, the interaction felt rigid and punitive. My ability to book online was revoked over what was clearly an honest mistake, addressed before the time of appointment. Even if it happened once before in my past booking history, it was addressed on the phone right away and was hours before the appt time. When I arrived early for the appointment, the business was actually closed at the time I had originally tried to switch into, and opened right at my appt time, which made the refusal even more frustrating. I especially found it very unprofessional for the owner to leverage my recent appointment in a public response to my friend's review from 5 months prior in order to invalidate her experience. At the time of her review, I did cancel my standing appointment, and 5mo later I gave it another try reluctantly. My friend's experience was real, and unfortunately after my own recent interaction, I understand exactly why she felt the way she did. There is a difference between maintaining policies and making clients feel punished for honest mistakes. Boundaries and customer service can coexist. Unfortunately, the overall experience with ownership made me feel more like a problem than a paying client. read more

Yesterday, was my first time to have a facial here @ "Sugar Bee"! Wow, what an amazing experience. The place is so clean, organized, & beautifully, decorated. My facial, was outstanding, @ so refreshing, & relaxing. The owner, Christiline is a very kind, caring, @ knowledgeable person. She explains everything she does to you. My experience, was so delightful, & I felt wonderful, after leaving "Sugar Bee". U highly recommend this place to everyone, & I definitely plan to go back for another facial, or something else. Very happy customer, Carmel read more

I give my service a 10 out of 10 Mia was good and nice and she talks with you and makes sure your doing fine

Another exceptional sugar treatment! Attention to detail ,cleanliness, all around well run business. The owner has worked very hard to keep it "top notch". She makes sure her employees are well trained and stay up to date on everything. Do yourself a favor and book an appointment! M. read more

Mia is professional, knowledgeable and helpful. First time facial and will be back again. Room was clean and had gentle lighting. Thank you.

Honestly, this was the best sugaring experience I've ever had! Mia is absolutely amazing. She made me feel so comfortable and even gave me a stress ball to hold during the service--which, by the way, did not hurt at all. The numbing cream helped so much, and the soothing bikini mask afterwards was perfect. The entire experience felt professional, calming, and truly top-tier. I will definitely be back! read more

I tried this place out a few days ago and was pleasantly surprised at how clean, professional, and immaculate the place was. The owner is very thorough, professional, clean, and welcoming. She did a great job sugaring, worth the "owners" fee/cost increase for sure. She is passionate and informed- walked me through the history and process of sugaring and after care. I will def be back and happy I don't have to drive to OC anymore for a 5 star service. read more

I had the Brazilian sugaring and the vajacial!!!! I think every female should do this !!! It's was great very relaxing. I feel amazing!!! Thank you Mia you're amazing!!! read more

Poor Poor communication. Running a business requires a response. I've reached out to this company for 1 week straight with no response so Emily at Sugared Peach got me right go check her out anyone looking to book a sugar Brazilian. I also text this place and no REPSPONSE read more

Sugar Bee was truly amazing! Customer service was awesome. I had Ellen. She was so sweet and promised me that she won't traumatize me like the last place I went to off mckinley. Seriously awful! She did such a great job, truly! The place is very clean and cute. Will recommend this place to everyone. Remember if you buy a Groupon, pick the correct one. It's not difficult. Don't come on here and complain about their customer service when you can't even choose the correct service. read more

Got the Luxury custom Facial...amazing. Relaxing vibe during the service. Left my skin glowing and refreshed!

I called at 1104 to reschedule my appointment which was for the next day at 11, and they told me that I would be charged 50% of the service fee for cancelling within the 24 hour period. I said by 4 minutes? I just need to reschedule?! And sure enough they charged me $60 to cancel my appointment. I will never be returning nor recommending this place. They just lost two customers based off poor customer service ! read more

Always the best service! Mia is amazing: so funny and great relaxation techniques for sensitive areas!

I really enjoyed the service I received at Sugar Bee, Krystalin was very professional and explained everything she was doing and what it would do for my skincare. the suite is clean and very comfortable I was greeted at the door and felt very welcomed. I have already booked a additional visit. I highly recommend Sugar Bee. read more

I was serviced today by MIA and she was amazing. First time with her(but not the company) and she did a phenomenal job. She made me feel safe and comfortable. She is super friendly and my service felt like I was just catching up with a friend. I already booked my maintenance with her and would highly recommend read more

I got a Brazilian plus a few other services with Thony had a great experience. She is very gentle, thorough, and knowledgeable. The environment was very calming and inviting. read more

It's so unfortunate that the owner is no longer doing her sugaring as she is so good at it and when I've been to others she trained, it's just not the same experience. As a business owner. I totally get you want to expand your business and do more of what you want to focus on, but it seems like you'll be losing a lot of your local customers. I came to you for 9 years! is there anyway you can possibly apply an extra fee if we want to request you? I'm just so sad. My last Brazilian there was just not the same unfortunately. read more

Let me start by saying I waited at least 48 hours to post this as I didn't want to straight bad mouth a local small business but it's still bothering me so here it goes. I made an appt for my 13.5 year old daughter to get her eyebrows waxed and I was under the impression that if I was with her, it would be fine. I mean, it's eyebrow waxing, am I right? We were so excited to try this place for the first time and get her eyebrows done before school started! I completed all the forms ahead of time and paid my deposit of $22.50. As I'm checking in with the receptionist, the owner comes out, asks my daughter her name and asks me "And she is 14 right?" I was a bit confused but told her she was 13.5. She then said "oh we can't provide services to those under 14 due to liability reasons" Ummmmm ok? I was so disappointed but accepted it and left. Well I remembered I paid a deposit as I got into my car so I head back and ask, "So I paid a deposit, am I able to get that refunded?" The owner immediately says no, sorry, you booked that time slot on my time and took it from a possible potential client (basically saying she lost business on my account). At this point I was singing "Holy Spirit, activate!" in my head. I calmly said, well is it possible to make a one time exception? She came back with, unfortunately not, you signed in several places on the intake forms where it's stated they have to be 14 years of age. Mind you, I am a FIRST TIME CLIENT. Where is the empathy and compassion? Good grief, she couldn't care less, it was like talking to a robot. It's not about the $22 but the lack of customer service is astounding. Finally, as I came on Yelp to look at their reviews, I came across her response to another client and it was posted 11 days ago (took the screenshot 2 days ago). Hmmm, very interesting. Under 14 with an adult is ok if receiving services, or no? Which is it??? Maybe this is a new policy in the last 9 days Don't bother responding with your automated response about liability and intake forms, take accountability for your mistake and do better. I'm sharing this so that people can know and understand what kind of business they're giving their hard earned money to. Good day! read more

Sugar Bee - Sugaring Near Me - Riverside, California

called to make an appointment on August 21,2024 at 10:20 am woman was being rude attitude for no reason she clicked on me because I let her know about her attitude I called back to ask her name and clicked again very unprofessional. I do not recommend this place. If they have attitude just answering the phone why would anybody let someone like that wax them plz don't come here Update : I did reply to her I just rather go somewhere with great service in general yes I'd rather lose my money why would I continue with the wax if making a simple appointment wasn't comfortable at all ! I have a flexible schedule and I had asked for one till next week She was obviously impatient And had an attitude there was nothing else to discuss with you because I had told you exactly why I wrote this review at the end of the day you're gonna believe your employee so there was no point of a longer conversation if I was rude, I would've argued with you in the messages but I clearly told you I rather lose my money. You have a very unprofessional person in the front desk. OK thank you. Have a good day. !!Employe lied and said I cursed at her and I didn't. ! read more

Sugar Bee - Update - Sugaring Near Me - Riverside, California

I got a Brazilian sugaring. Thony talked me through it and made me feel super comfortable. This was my first time getting any thing done...ever. I appreciate her very much. 10/10 recommend her. I already scheduled my next appointment read more

Krystalyn was wonderful! I was running late which cut into our time slot, she was quick but detailed. I did not feel rushed at all. She was very gentle and pleasant for a Brazilian experience. read more

The salon is clean, the staff is courteous, appointments are on time, and parking is easy to get to. I was very happy with my results and overall experience. I have been several times and the atmosphere and professionalism is consistently great. read more

I love Sugar Bee! I have been going for almost a year for Brazilian Sugar Waxing and even convinced my sister to come as well! Everyone is so welcoming. Everything is so clean and they do their best to make it comfortable and pain free. Both Thony and Krystalin are incredible! read more