Detailed Account of Negligent Service Formal Complaint…read moreRegarding Negligent Eyebrow Waxing Service and Subsequent Skin Damage Service Performed: Eyebrow Shaping and Waxing Time of Service: April 2025, Esthetician: T. Result: Severe skin damage requiring immediate medical attention, resulting in prolonged physical and professional inconvenience. During the service, I experienced clear indications of improper technique and negligent care: Excessive Heat: The applied beeswax felt excessively hot, indicating an improper temperature setting. Aggressive Removal: The removal of the wax sheet by the esthetician was noticeably aggressive and forceful. Immediate Pain & Acknowledgment: Immediately after the wax removal, I informed the esthetician, Treasure, that the areas above and between my eyebrows were extremely painful. Negligent Aftercare: I questioned whether a proper post-wax cleanser (such as rubbing alcohol) had been used. Treasure confirmed that "No" such cleanser was applied. I was only advised to use a generic ointment and Vitamin E oil. Upon returning home, the painful area above and between my eyebrows became severely red and inflamed. I subsequently confirmed that the skin in these blotches-on both sides above the brow and between the brows-had been physically lifted and removed (skin abrasion/burn). Current State of Injury: The damaged area has progressed from red to pink and is now a noticeable brown/hyperpigmented color. Permanent Damage: The injury to the skin, particularly above the left eyebrow, remains visible even after two professional consultations, indicating permanent damage and a high risk of long-term scarring. Personal and Professional Impact: I have been forced to stay indoors and rigorously avoid all sun exposure to prevent further hyperpigmentation. This has caused significant personal and professional inconvenience, including the cancellation of scheduled appointments. Initial In-Person Follow-Up: I returned to the salon to show the extent of the damage. I spoke with an employee named Emily, who confirmed the owner / manager was unavailable. Broken Financial Commitment: The business owner promised in written format to reimburse all current and future dermatology visit fees related to this injury. However, the owner failed to follow through on this commitment, and all subsequent attempts to contact them regarding payment have been ignored. Lack of Response to Third Party: I filed a formal complaint with the Better Business Bureau (BBB), but the business owner did not respond to the inquiry at all, demonstrating a profound lack of professionalism and accountability. This incident reflects a severe lapse in professional standards, commitment, and customer care. I have suffered a painful and lasting physical injury, permanent damage to my left eyebrow, and significant inconvenience due to the negligence of the esthetician and the subsequent failure of the business owner to uphold their financial commitment and basic professional responsibility.

Started to regularly get facials leading up to my wedding and Becca was fantastic! She throughly…read moreexamined my skin and made recommendations for me. Even sent me home with mini samples to test out. Had an amazing facial and looking forward to my next visit. Highly recommend getting a facial here!

Best facial all around. Thorough with extra special touches…read more I've had a regular facial and the microneedling. Both were exceptional.

Came back to do a wedding facial special where she does your back and face total of 90 mins!…read more It was so satisfying to see the whiteheads from my back! Wedding facial details: Back cleansing Back scrub Back exfoliation Back extraction for pimples & whiteheads Deep tissue massage Then turn over with customize facial since I have combination skin Deep moisturize Shoulder massage Machine for pore tightening Hyaluronic mask

Super Lymphatic Drainage Massage by Ines! Thank you also to Katie for helping me pick the best…read moretreatment!

Came here for a facial and I'm so happy I did! The ambiance…read morewas relaxing, the vibe was tranquil along with a light scent of sage in the air. My esthetician was sweet and informative. (I will update my review with her name once I remember it!) Her energy was welcoming and positive and she answered all my questions with grace and ease. This was worth the drive from Jersey City and I won't hesitate to book a facial from here again!

Professional, clean, and cozy! We did a couples massage and will definitely be back. The…read morereceptionist is also very sweet and does a great job getting you situated. The entire place is super relaxing and really puts you at ease. I also love that they have you fill out information before related to the music you want to listen to, choice of scent of lotion used, and if you have any specifics

I was excited to have a day of relaxation! Spa is had great reviews. I was hoping to also have a…read morebody treatment but I waited to late to book. Spavia is located in nice plaza off of NJ 17. There is ample parking. The entrance was a bit tight (space) but it was beautifully set up and peaceful. The front desk was small but efficient. The staff that checked me in was super sweet and helpful. She checked me in and got me set up in changing room. She walked me through each step of the process. I was given a locker to store my clothes and was given a white rob to change into and sandals. The dressing room had lockers a separate toilet area, shower and area to dress. When I finished changing into my robe I went into the relaxation room and waited for my masseuse to pick me up. I scheduled the ultimate massage. Chris my masseuse was wonderful. He worked on the many knots on my neck and back. I had a full body massage for 80 minutes and it was so worth it.

I have been looking for a new person to work on my skin. I found Jasmine on Yelp. She spent a lot…read moreof time asking me questions about my skincare routine, diet, and other factors that affect my skin. She also took time to explain everything in detail and what I need to do to improve my skin. I had my second session last week. She did an amazing job - I can feel a big difference. Thank you!

Her extractions left me with permanent scarring on my face, confirmed by my dermatologist. I…read morecontacted her about broken blood vessels a few months after my facial because I was worried and she just recommended vitamin C. Her facials are fine just don't get extractions from her if you have sensitive skin like mine.

Amazing Korean Skincare Spot! 10/10 I found an incredible…read moreKorean skincare spa. My therapist, Helen, was fantastic. Her hand techniques were amazing, and she was so thorough. She kept checking in to make sure I felt good and wasn't in any pain. I left feeling completely relaxed and refreshed. If you've been curious or are looking for a Korean skincare spa, I highly recommend this place. It's a must-try. You'll leave feeling glowy and rejuvenated. I'll definitely be coming back whenever I'm in NJ. All the staff are very friendly and made me feel so comfortable. The spa is super clean and well-maintained. It's located on the 4th floor of Rodeo Plaza. A hidden gem you shouldn't miss!

Lia is amazing. I get the 90 minute microdermabrasion hydro facial and love it…read more Her massage technique is similar to a lymphatic drainage massage so my face looks lean, toned & fresh. Strongly recommend

For years I've seen Serenity and driven right by it. It doesn't have the high end Spa presence but…read moreit is a neighborhood "hidden gem" in some regard. As long as I've seen this spa, I have been holding onto a couple of gift cards for Spa Week and Spa Finder. Every place I frequent isn't a business that honors them, but when surfing the list of businesses that do, I saw Serenity on the list. Before booking an appointment I called the business to confirm the cards were accepted - yay, they take them (both)! Or so she said. I booked a manicure appointment for mom and I. Day of arrival we parked on the street (at a meter), not knowing the business has a parking lot behind the building for customers (manicurist shared with us during appt). That might have been worth mentioning Ms. Receptionist. The space looks small from the outside but inside is very spacious but dated; the Manicure Room is cute, but could use some updates as well. The nail color selection is limited and flat (none of the new stuff). The manicurist were great - took their time and polished well. Upon check out I presented both cards, one for my mom to use and one for myself. The reception said they didn't take Spa Week, I told her when I called the receptionist said they did. Whatevs, but I know what I was told. On my second visit (2 weeks later), I booked a mani and pedi, but the manicurist I booked with was no longer employed there, so I was very surprised because I wasn't notified. The new girl was good too, so I was satisfied, but normally a call with the option to keep or cancel appointment is my practice. The business sends frequent email blasts that let you know about specials and pricing, which the prices have spiked, as of April. A regular manicure will now cost $30, color gel mani $55, basic pedi $55. These new prices will determine the frequency of my visits.

I requested a facial and it was excellent! Terry did an amazing job on my extra dry skin. I plan to…read moreget a body scrub next because she did a spot treatment and wow! What a difference.

Initially, I was apprehensive about starting the Laser Hair Removal process. I hit the jackpot by…read morehaving Ripsime conduct my initial session and explain the process to me. She was extremely patient and thorough as she walked me through the everything and answered my many questions. Fast forward, now I am a regular customer and keep buying more packages because the results have just been amazing. She is by far an expert in her craft and makes the process quick and virtually pain-free. In addition, I've grown to know her as a person and she is caring, easy to talk to, and extremely conscientious about her work. if you want great results in a comfortable environment, I highly suggest you book with Ripsime - the absolute best!!!!

Very disappointing experience after five years as a client…read more I spent over $20,000 with this practice, yet when my son became sick and I had to miss an appointment, they kept approximately $800 even though the treatment was rescheduled. I also witnessed significant staff turnover and had serious concerns about how employees were treated, including concerns about employee pay and commissions. Overall, my experience left me feeling that money and profit were being prioritized over clients and staff. After five years of loyalty, I no longer feel comfortable supporting this practice. I strongly recommend asking detailed questions about cancellation fees, payments, employee compensation, and commission policies before giving them your business.