The location is probably the biggest draw to this Ulta. Manassas is a pain to get places without sitting in traffic (at any time of day, unfortunately.) This Ulta is in a shopping center with several other well-known businesses making it very convenient to pop in without having to continue driving elsewhere. The selection is about 6/10, not bad but nothing to get excited about. The staff was a downer. They had no interest in helping out. It seemed the only time they left the counter was to go check every shopper to see if they were shoplifting. It didn't exactly give off a customer-centric vibe. It was rather uncomfortable. They must have a lot of theft. Maybe they'd have less theft if they bothered to interact with their customers and not just "monitor" them. read more

I was helped by GABRIELA, she helped me more than I have ever been helped by an makeup specialist, she didn't push anything on my and actually made me wanna buy the products she showed me and I did! She provided me with the best foundation and products for my skin and took her time to do my face! She is an amazing worker and person! read more

Their prices on colognes have increased greatly. Don't worry as this is everywhere. Also big department stores, usually have more of a selection. Ulta is primarily for the ladies. They have who knows how many cosmetics, and the employees are doing various skin treatments and the like. It's weird that the service in the cologne section is tepid at best. Once you find an employee it's helpful, but the focus seems elsewhere. Also I wish they had more sizes available too. For what it's worth a decent store. I personally prefer Macys more, but it is an available option to pick from. read more

I've never once had a problem with any one of the many employees at this Ulta and I've showed up in sweatpants, jeans, work attire, with no purse, and with an expensive purse and have always been treated the exact same every time. This store tends to get pretty crowded, and I'm sad they don't offer MAC makeup, but aside from that I usually always find what I need (and more!!). read more

The staff were friendly and helpful and pointed me to the items I needed as soon as I asked them. This is a huge store with lots of discounts. Even though I wasn't using a coupon, two of my four items were rung up at 50% off--nice surprise! I would visit again next time I'm in Manassas. read more

9 HOURS OF SITTING IN THE CHAIR!! YOU DAMAGED MY MOMS HAIR AND DIDNT EVEN GET HER THE COLOR SHE REQUESTED!! The hairstylist needs to go back to school and be fired. She didn't bother to actually look at what color highlights my Mom wanted and gave her a brassy blonde all over highlight which is NOT what my mom requested. No toner no deep condition NOTHING and you charged her $200 plus a tip which you didn't deserve considering you did a terrible job. Your stylist had her sitting in the chair for I KID YOU NOT 9 hours!!!! That is unheard of for any hair style especially for a short hair length. She didn't have long hair or any underlying hair color that needed reprocessing. You also chopped her hair up very unevenly...then after 9 brutal hours of sitting in your chair with product killing her hair you then had the nerve to try and upsell her on some garbage products...Ulta do better and hire stylists that actually know how to do their job. The ones you have there currently need to be fired. Now her hair is fried and looks severely damaged. Very unsettling read more

Whent here to get my hair dyed and had a terrible experience not only was the manager rude the girl just didn't give me what I wanted and now I have all splotchy orange patches in my head and I would understand if it just wasn't random patches but no my top of my head was virgin hair and other parts pulled fine but the whole back of my head has orange patches that's just one I had my sister take a photo off there was many more read more

Ulta Beauty - Orange patches - Skin Care Near Me - Manassas, Virginia

I had an absolutely phenomenal experience here. I have been looking into makeup for men and decided to nervously go into Ulta and just ask questions. They where so welcoming and attentive and Andrea made me feel comfortable as she went through different makeup 101 tips and helped me find products for my skin tone. I really appreciate everyone in the store making a first time male makeup user comfortably - the inclusiveness is felt. I will definitely be back as I continue to experiment with my skin regimen and daily routine. Also - turns out "makeup for men" is just makeup! No need to be gender specific. :) Thanks again, Andrea! :) read more

Ulta Beauty - Skin Care Near Me - Manassas, Virginia

The staff here is just abhorrent. I couldn't get assistance once regardless of calling out "help" repeatedly. My 2 year old was putting my products in a basket and they followed her around to see if she was stealing, she's TWO. The staff was hiding in the back until they decided my child was up to something. It's singular to this location, the Fair lakes location is absolutely wonderful. read more

I highly recommend visiting this store! Ana is one of my favorite sales associates and she is friendly and very knowledgeable about each of the beauty brands and products that they sell at the store. What I love about her is that she cares about each of the customers, and she is honest and excellent at providing the best products and recommendations. I would definitely, come back soon to shop for more makeup and skin care. I enjoy going to this store as it has everything that you will need! it is a great store with a fantastic staff who are very helpful, friendly, and welcoming. read more

This place gets worse and worse every time. I'm done. They've always been rude and out of touch. They now have employees sitting in the middle of the aisle blocking what you want to buy/test who act like you don't exist when you need them to move. What happened to customer service?? read more

I do not recommend this place! I had a bad experience twice and with the same order. Staff at the store lack of customer service skills.

Worst customer service ever!! I went around Christmas time last and let it slide, but this time not so much. I was looking at eyeshadow and the associate asked if I needed help. I said yes, we put colors on our hands, I chose which one I liked, she said ok, grabbed a tissue and walked away, leaving me covered in eyeshadow. I said thank you as she was already halfway across the store. She snarkily said you're welcome. I get up to pay and they're looking at me. Another lady walks up, walks past me, and the cashier rings her up. The other cashier asks if I'm ready. Uh, isn't that what the line is for??? The incident at Christmas time, I asked where a certain brand mascara was. After interrupting two coworkers talking, one pointed to a wall and said it's over there and continued her conversation. If I could find it in the first place, would I have asked? read more

Poor customer service...had a clear mask on and was turned away....store didn't have any disposal mask for the customers. No wonder retail is dying... read more

Ulta Beauty - Skin Care Near Me - Manassas, Virginia

Very nice staff and Shannon at the brow bar was great. I specifically went for Juvia's place makeup and Naturalicious hair care. They had neither in stock. However, they don't have many of the products for natural hair are in stock (this was the only reason for my trip). They are working to address this but for now your best bet is online. Also, their was some confusion when trying to book beauty services with regard to what services they were performing. It was a bit annoying but not the end of the world. They have a great return policy and lots of variety. read more

The atmosphere of this particular ulta is so ugly and catty. No one greets you unless the recognize you from frequent shopping or look like you have money to buy things. I have gone in with a full face, business attire, and a huge Kate Spade bag and god hounded down to see if I needed help, but when i show up in sweatpants, hair in a bun, and a tote bag, CRICKETS. They are rude, judgey, unhelpful, and management is so subpar it looks like no one competent has been running this store in decades. 9/10 would NOT reccomend this ulta. Just buy it online, nothing is ever in stock on the floor anyway. read more

Had a great experience today. The associate, Brooklin, went above and beyond and even remembered to check back with us after she needed to help some other customers. When we thought something was out of stock she knew there was more and got it for us (and restocked that product very quickly). She also reminded us that we had earned a free product (buy 2 get 1 free)...that we didn't even know about. Will be back! read more

Bella has bad customer service. Was very rude to me for helping find a product, luckily another lady helped me after, and terrible checkout service. read more

I have had quick, polite and helpful service. There has been plenty of products. I use Clinique. I now go to Ulta and get points instead of Macys read more

I love the Salon at this location! All of the stylists are friendly and talented. I've been going to Emily for a few months now and she turned my box dyed black hair into the red I have always wanted! Plus my hair still looks and feels healthy even after bleaching out all of the old box dye. The Salon at Ulta Beauty is definitely a hidden gem. read more

Ulta Beauty - Skin Care Near Me - Manassas, Virginia

I needed help to find a good eyeliner and the manager of the make up (i don't know the name of this) instead of helping me , walking me and see what i like or not , she told me ( oh , urban decay is good, look in the front) guess the people in this ulta don't want to work or help. Never again read more

Walked in and the store was pretty empty. I walked past 4 workers and they all saw me. I was expecting a "hi"or "how can I help you?" like ALL the other Ulta's I have been to. But nope they all turned their back on me, walked the opposite way, or just walked right past me. So I had to find my face serum by myself. This location is just rude. read more

The hair salon there has a subject matter expert her name is Jad. She took a good care of my hair and chose the right matching highlight to my dark hair. I always trust her advice and she turns my fine hair into a stylish beautiful hair. The customer service of the salon manager Denzel is outstanding as he is very professional and very helpful. I truly go to the salon because both Jad, and Denzel. I favor this salon because of The undivided attention I get there from Jad, and how I feel great about my hair. I also go to get facial care done by a super expert expert Reem. My face suffers from acnes and she has helped a lot with those acnes on my face. Definitely, will continue coming to Reem for her superb care. read more

The employees are so rude! I get it! Your make up skills are subpar. But dam can you guys try to put on a smile and have a nice tone when checking people out? If I want to look busted in my PJs looking for shampoo or whatever, can you NOT follow me around like if I'm a thief!!! The girl with 10 pounds of makeup on is cleaning out the NYX section, go pay attention to that hoe and leave me be to shop thank.you.very.much!! read more

Great products available. Organized shelves. Store is clean. The customer service is definitely something below satisfactory. I walked around through every aisle to exclude hair products. At least five Ulta workers walked by me without even saying hello. When I went to check out and asked the cashier Mikayla three questions- all of which she didn't answer me at all. She did her job. Rang people up with a smile and said the minimum. But damn. I felt like I was not welcome at this store. I had a $200 gift card. Step your game up if you want my business Ulta. read more

Came in today for a brow wax and eyebrow tint. I've had my eyebrows dyed and tinted before, had great and terrible experiences. Today was another TERRIBLE experience. Pros: Amber was super nice & friendly Waxing area was clean Appointment started on time Cons: I showed the color LIGHT BROWN that I wanted, explained how they've gotten too dark in the past and how it was awful. My eyebrows aren't even So, the salon didn't make me pay for the terrible color I received but did make me pay for the wax. I did pay them and didn't argue too much, but let's be honest my eyebrows are now purple I will not be showing off my uneven eyebrows for a while. Amber was nice about it and apologized and tried using oil based makeup remover to strip some color and color removing wipes- nothing worked. She recommended I use an oil based makeup remover ( I don't have one) and don't want to buy one for this one time so now I'm looking up home remedies which include baking soda. Seriously, I'm beyond disappointed. Day #2 redness is so bad!!! This is a joke. Don't go here!! Day #3 all the things used to "fix" the color have apparently burnt my skin. read more

Ulta Beauty - Legit covering my face for the next few days. - Skin Care Near Me - Manassas, Virginia

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I am a self-proclaimed makeup addict, It's okay, I've accepted it. It's also a lot safe than heroin. (Although sure isn't cheaper.) They know me by name here. I don't know if that is a good thing, or bad. Anyhow... they just revamped the store. Moved things around, and I love it. It really opened the place up and I think it's easier to get around. I love the ladies that work here. They know me, they know what I like, and they know my skin tone. I've never used the salon services at this location, but my step mother has. She raves about them. I do however, love the Benefit Brow Bar. When you need those eyebrows tamed, this is the place to go! read more

Yesterday I went to ULTA for a haircut. I'm usually a cheap Haircuttery type of person but decided since it had been 9 months, I'd pay a little more. The three pictures on the left and top were what Mimi did to my hair. My son witnessed as the girl cut 1 inch off my hair when I showed her a picture (of myself from 2 years ago) and said that I wanted the same hair cut - about 5 inches cut off. I cautiously said that I thought it was shorter in the picture and showed it to her again. Again, she cut off an inch. I again told her cautiously that I thought it was shorter. She was making rude comments under her breath and cut it again. When she handed me the mirror at the end I pointed out that it was very crooked in the back but she told me that was how it should be, and at that point I left. Friends were shocked when I got home and showed them how bad and crooked everything was. So my first warning is to NEVER use Mimi at ULTA. On a positive note, I called the manager, Nicole, this morning, and told her what happen. She told me to come back and someone else would fix it. I showed them my hair when I got back and they too were shocked. The good news is that Starlett was amazing and she fixed it, no charge. She was professional and did a great job (that's the bottom right corner picture) so that it was the length of the picture and was actually even. So NEVER use Mimi, but I'd highly recommend Starlett. (Will try to upload the picture) read more

Ulta Beauty - First 3 pictures is what Mimi did to my hair. Bottom right is how Starlett fixed it (thank you!) - Skin Care Near Me - Manassas, Virginia

I just visited this Ulta location- the Saturday before Christmas!!! Not the time for a store to shine, but Ulta at Manassas really did! They were fully staffed with very helpful and friendly people who were ready to give advice and share great deals. I went in with NO makeup and feeling dumpy, but they treated me like a star! When it came time to check out, the line was long but it moved quickly, so no problem whatsoever. Again, the cashier was friendly and helpful. A fantastic experience all around!!! read more

All around seems like a pretty good store but when I went to checkout the person at the cash register was all around quite rude ,disinterested she did not give off a very good attitude I caught her name and it seemed to be some bitch named glizzy read more

Nina was not a good experience. I feel that she really lacked customer service skills.

I asked for someone to do my eye makeup only. They said if it takes more than 10 minutes they will not do it. Now, I watched someone getting some kind of makeup done for over 15 minutes from another associate. I went to sephora and they helped. They did one eye and I did the other in 5 minutes. read more

There is one review in particular I would like to address. I have been going to Ulta at the Manassas location now for over 2 years. First, my hair never looked better. I came in with damaged hair and had to do the big chop. My hair has never been healthier now that it is growing. I get compliments all the time. Thanks to all the wonderful beauticians at the salon. Contrary to one of the posts I read, the staff there are awesome. They are professional, courteous and friendly. They have several master level stylist who really know what they are doing, no matter what type of hair you have, they can do it all and then some. I am picky, so the fact that I am still going there after all these years is a testament to how awesome they are. To say all the staff are rude and should be fired is unethical and frankly very mean. I would propose be on time, if not, call. Be considerate to the person who is doing your hair, (I know these stylist well, they will stay past their normal hours to accommodate their clients) do not show up late as you are not the only client, being late not only puts the stylist behind, but all the rest of clients are now having to wait. Lastly, if you feel they are rude, then I suggest you go somewhere else as these group of stylist work hard and on their feet everyday; often without a break. They do this so we all look good. With that said, many thanks to all the stylists, you are an awesome and professional group of young men and women. Thank you for always making my experience at your salon a great one!!! read more

Would be 1 star if they weren't the only makeup specialized store in the Manassas area. The employees here fawn over certain individuals while the rest of us are completely invisible. I guess I didn't look like I had enough money to spend for them to bother wasting their time on me. Or maybe I wasn't pretty enough. I don't know what their reasoning is for choosing certain people to butter up. Joke's on them though. I brought plenty of cash with me since my intention was to make a huge purchase. I was in looking for suggestions and makeup to add to my bridal arsenal, since I'm getting married in the spring. No one so much as said hello to me, offered any sort of help or anything near the sort. I ended up buying a couple items only because of the convenience of not having to go out to Fairfax when I live 5 miles from this location. Otherwise I'd of left with nothing. It's really a shame on Ulta's part because I would have bought a full face had they just asked if I had any needs or questions. Guess I'll be going to Sephora to build my bridal kit. The cashier was nice. Only good point. read more

SALON REVIEW: LOVE this place! A very clean, well kept, easy-going place to pamper yourself with a new hair style. If you go, ask for Justin! I went in looking for a new look(highlights, dramatic haircut, the whole 9-yards), I was a bit nervous at first because I've had a few disastrous haircuts in the past(let's face it we all have). Justin was great though! He was very friendly and easy to talk to, you can really tell he cares about his clientele. But the best part was his level of confidence in what he was doing with my hair, which was very reassuring to me AND he offered me coffee(which completely won me over.) My hair turned out great too!!! I would definitely recommend booking an appointment with him! *Bonus* the shampoo bowls have padded neck rests! read more

I've never really liked this location, quite honestly. The employees don't even fake like they enjoy their jobs, even the manager. She's always short & lacks eye contact. Oddly enough, as many times as I've been in there before, she was semi-friendly today. If u want service, find another location but if you're just trying to get your product and get out, then this store will do. read more

This is the worst ulta place I have ever went to. Very poor customer service. I needed help to pick between hair dryers brushes and I was told that nobody is available to help and that none of the stylists could help and that go online to find the difference. Wow what an awful customer service and don't care attitude I will never go there anymore. read more

This review is for Stephanie Sanchez! She has been doing my hair for 5 years now and I've never been disappointed. She makes my color perfect every single time and she is the only person I trust with my difficult hair. If you plan on visiting this location, you must see steph for hair and make-up. She is an extremely talented individual read more

This store is very clean & well organized. The staff is super friendly & helpful if you need assistance. I like that they sell the specialty brands (Bare Minerals, Benefit) among with Maybelline & Loreal. One stop shopping for beauty products! They also have hair products & tools, skin care, & other things there too. read more

Are used to believe that this Ulta beauty store was the absolute best. Beyond a five point review! However I have been there three different times in three different days. I originally bought a huge hall of make up like I do once or twice every year and get everything I need with no problem. However this time I received not only one pencil eyeliner from Stilla that did not work at all, there wasn't a pencil inside of the tube except for maybe an inch that you couldn't even scroll up to use. I bring it back the next day and I get Kat Von D eyeliner in deep brown. I got it for a really good price for a cat Bondi product so it was extremely excited. Today I tried to use my eyeliner's and came to the conclusion that the KVD liquid eyeliner had no liquid in it or it had been so dry and out that you could not get any liquid out of it as well as the felts tip application brush looked like a blending eyeshadow brush. I go back just now and I talked to a very nice employee who seemed very genuine and wanted to help me fix the situation. So we start going through the KVD eyeliners and I asked her if I could make sure that they all worked so I did not have to return to the store again. Not one, not two, not three, but every liquid eyeliner brown and black that they had out for purchase had the same exact issues. So I eventually grab a benefit deepest brown liquid eyeliner with a felt tip that I could find and I told them that I expected to be able to pay the same price considering this is not my fault and I had already been here dealing with the same issues for going on two days. The The staff member seemed very nice and she said she was going to get the manager in to go to the register so I did I told the woman at the register what was going on and then the manager came Hoona only rolled her eyes and looked at me and then gave me an attitude for not wanting to pay any more money than what I had paid for the previous eyeliners that did not work but also decided to roll her eyes at me you! To say I'm disappointed is an understatement because the majority of their employees are absolutely wonderful and I usually have great experiences at this store. This manager and one other employee have literally made the last three days of my life not only a living hell but have made me feel absolutely embarrassed to want and asked to get what I paid for and not have to pay an up charge of $20 when they tried to upsell me on a different liquid eyeliner. It makes me feel like I am not valued as a customer and I am not about to be as classless as the manager was acting like a high school student because she didn't feel like dealing with it when it was her problem to begin with. If you do not like your job or want to deal with customer service issues how about you get another job! I apologize to all of those reading that noticed there are grandma Cole issues. I am using voice text at the moment and I also have a southern accent so it does not pick up on everything. As far as the store goes most of the products are amazing and I would advise people to think about going to the store and if you do go to the store, expect either the best service of your life or the absolute worst service of your life/leaving wanting to cry because some of the employees are absolute bitches to people they don't feel like dealing with. read more