All of the Ulta employees are amazing, they were all attentive and working their asses off helping every customer. The one that I got to speak to the most was Macy. Macy was so informative and helpful. She was knowledgeable in skincare and really spends all of her time talking to you answering all of your questions making sure u understand your skin. read more

I'm a Platinum member, and the Ulta on Kirby Dr. used to be my favorite store. Unfortunately, not anymore. The female manager refused to exchange a poor-quality product and also refused to honor a 20% coupon issued to me directly through Ulta's website. What was most disappointing was that she didn't even try to help or find a solution. Instead, she told me to call customer service if I didn't like her answer. As a loyal Platinum customer, I expected much better treatment. Extremely disappointing customer service. read more

I am writing to formally express my disappointment with the customer service I received on September 1, 2026, at Ulta Beauty Store #618, located at 3025 Kirby Dr, Houston, TX 77098, specifically regarding my experience in the fragrance department. While shopping for perfume, I asked an employee named Dasean for assistance. After requesting help, I waited approximately 10 minutes, but he never returned. I eventually left the fragrance section to retrieve another item I needed elsewhere in the store. When I returned, I still had not received any assistance. I approached Dasean again to ask for help, and his demeanor made me feel as though I was inconveniencing him simply by requesting assistance. When he finally returned to unlock the fragrance case and provide me with the perfume I wanted to purchase, his interaction with me was neither kind nor professional. At no point did I feel that I was being treated as a valued customer. I completely understand that retail employees can be busy and may have multiple responsibilities at once. However, if Dasean was unable to assist me when I initially asked, I would have appreciated being informed or directed to another employee. Instead, I was left waiting without any communication, had to seek assistance a second time, and was then made to feel as though my request was an inconvenience. I frequent this Ulta location and choose to spend my hard-earned money there, which makes this experience especially disappointing. As a returning customer, I do not believe that asking for assistance with a product that is locked and requires an employee to access should result in being made to feel unwelcome or burdensome. I am bringing this experience to your attention not only because of how it made me feel personally, but because I sincerely hope that no other customer has to experience this type of treatment while spending their money at this store moving forward. Every customer should be treated with basic courtesy, professionalism, and respect. read more

I usually have great experiences here and everyone is for the most part friendly.. but when I was ready to check out, Kai was at the register and she was not exactly rude, but not exactly friendly either. Very passive I'd say with a slight attitude problem. I had thought a brush came with a product when it was advertised but it apparently comes with a different product. I asked to have it removed when it didn't apply, she pretty much tossed it aside, gave her coworker a side-eye, and never smiled once or even looked at me. When I asked for my receipt, she shoved it into my hand. It felt rude and dismissive, especially compared to other employees. This young girl was definitely judgmental based on how costumers look and what they're willing to buy. read more

The cashier (bee) was so rude and screaming at a man who was trying to pay his wife's credit card. Although I understand you can't pay it at the store, there was no reason to loudly insult him saying "you can't pay here" and he said "I think I paid here last month" and she said "um no you didn't". Over everything it was the distasteful tone to speak to anyone, let alone another customer while I'm checking out and ignoring us when I asked about the credit card because she's too busy shouting at others. The other cashier was sweet and offered him the phone number but was cut off by "Bee" read more

Marisol did an excellent job laminating my brows! I've never had anything but a minimal wax or tweeze before, but she made the whole thing quick and easy. Pictures are included to show the quality of the shape work she did! Any hairs out of place were my fault for touching my face too often, lol. All of the salon staff are so professional and kind. I really enjoy getting to visit. read more

Ulta Beauty - Cosmetics & Beauty Supply Near Me - Houston, Texas

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I Was treated really bad just went in to get stuff for my birthday cruise leaving on Sunday .. and no one helped me which is fine but I went to ask a lady for products I know Ulta carries she dismissed me like I wasn't worth her time. There was a lot of employees on the floor no it was not busy The lady who checked me out was nice . Won't be back at this Ulta . Very sad not how I wanted to start my Birthday week off read more

Ulta Beauty - Cosmetics & Beauty Supply Near Me - Houston, Texas

Called in to get an idea if they did coloring on eyebrows and they quoted me $100 wth... mind you I also spoke with female named jazz. Who didn't know how to answer the questions u was asking so began to get frustrated on the phone so I asked for someone else; and so she decided to catch an attitude and get loud. The absolute WORST EXPERIENCE from this place!!!! Do not go here for anything salon related! Very unprofessional read more

I absolutely hate visiting this location. I only visit if I can't find a product else where. I went in last week to get some hair products. The customer service is always little to nonexistent. I am never greeted by anyone or asked if I need any help. If I could check out myself the workers would love that. read more

On June 2026 I was going to get my ears pierced and I got this pretty heart shaped one and I when she "pierced" my ears the earring didn't go through and then my ear started bleeding a lot. I recommen to go to a tattoo parlor and never again ulta. read more

Customer service sucks here. I got talked into buying a face wash and it broke me out. I tried to return/exchange it today and they were no help, at all. The return policy for Ulta is terrible, Go to Sephora!!!! I'll be going to Sephora from now on for this reason. read more

i'm sorry but i think my pet cat could've given me a better blowout than what i just walked out of Ulta with. she blamed the fizziness on "how dry my hair is" even through i've gotten multiple blowouts before and have never had this issue. as a matter of fact, i went to drybar last time i got my hair done and by the way, they use the same products as ulta!!!!!!!!! but at drybar i received zero comments about my "dry hair" and i walked out feeling gorgeous. i have no words read more

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Came in to shop and got to the register to use my gift card. Arrived at register to use gift card and standing right in front of the associate the sticker with my pin was removed, 2 numbers came off on the pin. The operations manager wasn't trying to help from the start, it took her forever to come back to the front to assist the front end solo associate, the customer service of Ulta got on the phone with her and she said the number was MARKED out instead of telling the truth and saying the sticker once removed, removed the 2 numbers. Meanwhile customer service informed her of the active $25 gift card. WILL NEVER RETURN HERE!!!! Thank you Dyah, Sales Associate, for your wonderful customer service. read more

I had the best experience at Ulta Beauty thanks to the incredible associate, Chelsea! From the moment I walked in, she made me feel seen and taken care of. I have multi-toned skin, and finding the right foundation shade is usually a struggle--but not with Chelsea! She took her time, explaining what undertones worked best for me and why, and didn't stop until we found the perfect match. Not only that, but she helped me find a hydrating moisturizer that felt amazing on my skin, and--game changer--I FINALLY found a lip color that doesn't leave my lips feeling dry or sticky! When I asked for a non-transferring lipstick, Chelsea playfully laughed with me and handed me the Chanel Ultrawear Liquid Lip Color. After we found my perfect shade, she watched me try (and fail) to wipe it off with water. She smiled and said, "That lip won't go anywhere without a little extra effort and makeup remover"--and let me tell you, SOLD! Her personality, patience, and genuine care for helping me feel confident in my skin made my visit unforgettable. I'll absolutely be returning to this Ulta location thanks to the quality service Chelsea provided today. Thank you, Chelsea--you're a gem! read more

I placed an order from Ulta for two perfumes, and only one showed up. I reached out thinking this would be simple to fix, but nope. Ulta hit me with the most ridiculous excuse I've ever heard: they said the package weight was right, so basically, I'm out of luck. Let me be clear -- I PAID for two items. I only got ONE. I don't care what their scale says. If something is missing, it's missing! But instead of helping, they gave me a cold, copy-paste response like they didn't even read what I wrote. No refund, no reship, no apology. Just "too bad." This tells me one thing: Ulta has a broken system and clearly doesn't care if customers get shorted. Maybe this happens all the time and they just hope people won't complain. That's shady, and it's unacceptable. I didn't get what I paid for, and now I have to jump through hoops because they don't want to take responsibility? No. I'm not staying quiet, and I'm not letting this go. Desired Resolution: Refund me or send me what I paid for. Period. And do better -- because this isn't how you treat customers unless you're fine losing them. read more

I came in to return a few items and make a purchase. The employee who initially checked me out, Kai, was not friendly and had no positive attitude. The way she assisted me felt rude and judgmental, and it made the experience uncomfortable. read more

Awesome facility with all the makeup brands!! Highly recommend. I always find everything that I need and the staff members are so kind!

I don't understand why they offer curbside pickup when the people who work here will quite literally not bring it out to you! I selected it several times and this has happened. one particular time I opted for curbside pickup because I literally could not put weight on a twisted ankle, & I watched the girl at the pickup counter see that my car was in the designated parking spot after I checked in and refused to bring it out. If the option isn't available it shouldn't be a selection option on the app. read more

I made a purchase at the Woodlands Texas location on 10/29/24. I have double charged for $177.53. I called the store and was directed to their customer service team in which I was told it would take 10 business days to have them research my transaction and see if I was due a credit. I called back 11/11/24 and they don't even show I called in the first time. I feel like I was robbed of $177.53. Guess I won't shop there anymore. read more

I came in to see Ms. Jaz for a haircut and color. Ms. Jaz did such an awesome job and I love my new look. Ms. Jaz took the time to listen and collaborate and we came up with an awesome look. If you are in the area please see Jaz!!! She's the best read more

Buy It Online or at Sephora. Walked the entire length of the store and absolutely NO ONE spoke. Didn't leave a dime here. read more

Ladies were so nice and helpful! Found everything I needed in minutes! I can't wait to try my new cream contour by Lancôme

Kind of annoyed. I don't like to leave one star because I don't think anything is that bad, but customer service here is not good. I walked in and wanted to smell Burberry Goddess because I planned on purchasing that and a baby bliss flat iron. I couldn't find anyone (no big deal), so I walked over to an aisle and saw some ladies and asked to smell a sample and they looked at me and said "we don't work in that department we are skin care", which is fine, but no one offered to call anyone for me. Also this ulta is not big so I'm confused how they have "departments". When I found someone she brought me over and realized there was no sample and looked at me and goes "we have no sample" and I was already annoyed because she did not seem to want to look for a solution. That annoyed me, but then she proceeded to say "do you still want to buy it?" Hello? I can't smell it...anyways I walked out. I'm going to the one Shearn. read more

ULTA is very easy to order items from their web site. Easy to find what you need, to place an order, and purchase was received in 3 days!!! Reasonable prices and most convenient!! read more

Don't get your hair done there they will mess up your hair give you orange spots very disappointed with my services got the opposite of what I ask for never will go back to get my hair done bad services i wouldn't even gave it 1 star but had no choice to write my review read more

This was my first time visiting this location and I have to say it is the worst Ulta I've ever been to. The staff was not helpful. I noticed they only greet certain customers, which happen to all be Caucasian. I really hope it was just a coincidence, but I don't believe it was. I usually have a good time at Ulta, but I didn't today. Although this Ulta is nearest to me, I will definitely drive a couple extra miles to a more friendly one in the future. read more

I use to love this location but honestly the staff was horrible no one spoke when I entered and I had to look for help. I literally just spent almost $300 and I have to find everything on my own since the staff was all over the place. Also , I finally received help and the employee wasn't knowledgeable about makeup AT ALL! I definitely would recommend trying another location. Tips to business owner Hire more knowledgeable employees! read more

I visit this store every time I'm in Houston for medical stuff.....which is pretty dang often....and I've always loved the atmosphere of super friendly, educated and helpful staff. Today though, I went in for a hard task. I had brain surgery 2 days ago and needed someone to fix the bamboozled mess of a haircut the neurosurgeon gave me. Not only did they act like it was no big deal to see me walk in with these giant bandages, but they helped assure me that shaving my hair was going to be alright. They were kind and comforting. Then, I went to pay the bill and I had a zero balance. That tiny act of kindness was of little cost to them, but it was HUGE to me. So many thank you'd for yet another wonderful experience in your store! read more

Ulta Beauty - Cosmetics & Beauty Supply Near Me - Houston, Texas

From reading previous reviews, this store seems to be a mixed bag. I purchased an expensive moisturizer recently (what isn't expensive these days?)..I tend to buy in advance of my need and have containers that may sit for a month or so before I need them. I finally opened the container box, saw a "display" sticker on it and a congealed mess inside the container. I called the store, CALMLY explained the situation and informed them I did not have my receipt. Since I shop there often, they pulled up my purchase record, verified the purchase, apologized profusely, and offered to ship me a new one or have one available if I wanted to stop by. I know we're all busy, life is chaotic, but I seriously doubt someone working at the store put the item display in the box...more likely one of the bored to death boyfriends or husbands occasionally seen dazed and wondering around the aisles in stores geared towards women. Folks, I work in Oncology, I guess it takes daily, life affirming, in your face suffering to make you realize....a bad bottle of moisturizer isn't the end of the world. read more

A couple of times I've ordered online and picked up in store, the items have been obviously opened/used by other customers in the store. They just grabbed them off the shelf and threw them in the bag for me, I guess. Absolutely disgusting and unacceptable. No quality control whatsoever read more

Omg this place was so messy and dirty. There were little to no samples and the ones that were available were pretty much dismembered. The makeup was disorganized and the coworkers were not helpful whatsoever. I tired a little bit of makeup and they had no makeup remover?!?? What in the world. I don't think I'll be coming here again. read more

This locations customer service is horrible. I came in today to buy the purple wet brush flex dry paddle. It was priced at 14.99 but there was a sign directly above it saying it was on sale for around $11. The cashier asked the manager to go back there and bring the sign to the register after showing them the exact line on the sign that referred to the brush being on sale they still wouldn't honor it. So I get home and decide to google it behold the Brush is on their site for the sale price that they refused to honor today. So frustrating exspecailly when a manager raised their voice at the customer. If you sale signs are so confusing that you can't even understand what item they are pertaining to then how do you expect a customer to??? Such poor customer service such a disappointment. The principle of customer service is completely lost on them. read more

Ulta Beauty - The sale price clear as day on the website - Cosmetics & Beauty Supply Near Me - Houston, Texas

The associates were not helpful until I got ones attention and she pointed to where the product was and kept walking- also why aren't there prices on anything so we can compare? read more

Horrible experience in the Salon by Marisol She was downright rude making condescending comments the entire time. I also felt discriminated against cause I was not 20 years old with Virgin hair. Victoria, the manager, was so sweet while trying to remedy the situation. I knew I should have waited for Steve to do my hair. I am so put off by this whole experience, I won't be returning. read more

If I was able to give zero stars, I would. My child was discriminated against by the staff at the beauty salon because they are LGBTQ. When we arrived at the salon, the woman we booked said "I don't do boy haircuts." I said that the haircut could be done with scissors, not clippers, and she said no. A woman who worked at the salon stood next to her. They did not offer to reschedule or an alternative to have my child's hair done. Instead they stared and us in awkward silence until we left. I told the shop manager and the response was "Sorry," followed by more staring. UNACCEPTABLE read more

I called the salon to see if they had any availability for me to get a haircut and have my hair styled on September 6th. They said yes, I even remember asking a second time, will they be able to style my hair after my haircut, she confirmed. I was greeted by my hairstylist upon my arrival, I expressed to him that I've had horrible haircut experiences where my hair is left uneven and I've been very dissatisfied with previous haircuts. He assured me not to worry and that today would not be a bad experience. Unfortunately, that was not the case. My hair was down to my hips, I spent a lot of time growing it out so this haircut was a big deal, also it was the day of my birthday party. I asked him to give me long layers and cut 4 inches off my hair. I also asked if he could style my hair after the cut with nice loose curls. His response "of course, I'm so honored to cut your hair, it's so long" I think he attempted to give me layers but horribly failed. The layers are so close in length to each other they all blend in, and then there are random pieces that stick out because they're really long. The front of my hair is longer than the back of my hair. My hair is choppy and it looks like a child gave me a haircut. He took an hour and a half to ruin my hair and then didn't even style it because his next client had arrive and he told them "I'll be right with you" and he was still blow drying my hair. I was so angry I just left and paid my $45. So I had to show up to my birthday party with one of the worst haircuts ever. read more

Ulta Beauty - Uneven hair, and absolutely no visible layering as requested - Cosmetics & Beauty Supply Near Me - Houston, Texas

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JUST SHOP AT SEPHORA INSTEAD ! They have never given me problems with any of my pickup orders. Ulta wasted 45 minutes of my time. They wouldn't give me my pick up order without my ID when I called prior to confirm I could pick it up without so I wouldn't waste my time. I even had my account pulled up with the order, the confirmation email with the barcode, & even showed them a picture of my ID with my name which clearly shows it is me even with my current nails showing (it's a distinct design) but they refused to give it to me. How much more proof do you need !! I didn't want to do a return and re-purchase it because my boyfriend paid for my order so I obviously didn't feel like paying for it & him getting a refund. They need to retrain whoever picked up the phone on their "policy" read more

Had an appointment to the salon to get a 2 color permanent haircolor, I looked up their prices online. Seemed reasonable, so I went in and the hair stylist was nice and everything. Before starting she said that it would be $50/30 mins for the kinda color I want and it will take about 3 hours. I was already all settled in so I said alright. The process took alot longer than I was told, I was charged for the time it took to blow dry my hair too. And she got the color completely wrong, I can see Alot of bleached hair where the color didnt take. And I had to pay $450 for the disaster. I will not be coming back!! read more

The item -- Perricone MD Essential Fx Acyl-Glutathione Eyelid Lift Serum -- I picked up and got home was an empty used bottle. It was not sealed and no product. I went back the next day and was told no manager was available. I walked around until I found a manager - Caitlin- who told me a lot of excuses but never apologized for selling me an empty used bottle. She exchanged it for one that I had to check myself was new and unused. This is a delicate and expensive serum and I can't believe they never checked the bot to see the product nor apologized for selling me an empty dirty bottle and not helping at all either time I went to the store. I will never shop at that Ulta again. read more

Ulta Beauty - Perricone MD eyelid lift serum - Cosmetics & Beauty Supply Near Me - Houston, Texas

Great experience, they had lots of things on sale and clearance. I found what I needed (and then some); customer service was also on point.