Havana was absolutely wonderful and went above and beyond to help both my daughter and me! She took the time to walk us through everything we needed, helped us find and confirm the right products, and made sure we felt confident about creating a beauty routine that would actually work for us. What impressed me most was her patience. She never rushed us, never made us feel like we were taking too much of her time, and never seemed annoyed by all of our questions or the time it took to make our selections. She was genuinely attentive, knowledgeable, and kind throughout the entire experience. Havana turned what could have been an overwhelming shopping trip into a really enjoyable and personalized experience. She is exactly the kind of beauty consultant who makes you want to come back and ask for her specifically. Ulta is lucky to have her, and she absolutely deserves recognition for the exceptional service she provided! read more

Got everything I was planning to buy and a extra new product I can't wait to try out. Love the Korean stations, plenty to pick of shaving oil. read more

See all

I came to the store today very confused about what to buy after a makeup tutoria. Jada saw me and provided a lot of 1-on-1 assistance and searched in the back for items I needed. later during my visit I interacted with Alicia and she was also great. she helped me understand how to apply makeup, gave me a quick tutorial on lip liner, and signed me up for a free eyebrow lesson. I highly recommend this store. read more

The line was very long, with the manager nearby but stocking shelves, not helping on a register. The cashier was very polite, but overloaded. I saw two customers in line put their things down and leave the store, what a business model. Don't waste your time, there are other places who do appreciate your business. read more

Ulta Beauty - Perfume - Cosmetics & Beauty Supply Near Me - Greensboro, North Carolina

If you know, you know...in case you don't...I was not pleased with my online shopping experience at Ulta, here's why...I placed an online order which went through, card charged, per website all 5 items were in stock at the Friendly location. I received email my order was ready for pickup, but only 1of five items were in stock...smh..because website said it all 5 items were in stock!! Needless to say I returned the 1 item! read more

First, writing this for my husband. Let me say first, great store and staff. The hair salon stylist are so friendly and skilled. We find the store and managers so friendly. The issue is twice now on a Saturday, my husband who likes to relax and enjoy his haircut had a customer across from him talk on speaker phone his whole appointment. There needs to be a policy in place for this behavior. Getting your hair done should be a relaxing experience, not cause stress. He will now check with his stylist to be sure that person is not on his schedule and if they are, he will reschedule. Again, we love store and stylist, just not that customers phone behavior. read more

Being told by 3 different associates that they would honor pricing and then being told not one of the 3 would be honored is not acceptable. Nobody knows the true way to work with customer. read more

Parking is a little tight outside of this store on the weekends. My friend and I walked in and there were maybe three ladies working the counter. We walked throughout the store a few times for at least 20 mins without ever being asked for assistance. One bonus about this store is that they have a wide selection of beauty products and the physical space to walk around. The make up testers looked really dirty. Their stock was low in certain items. My friend wanted a lotion, but didn't see it in a box...only the tester. She took the information down to purchase it online. While my friend was waiting in line, I found a cell phone lying on a stand with no one around it. I took it to the front counter and let them know I found a cell phone. The lady I handed it to looked at me as if I was crazy. She didn't make any attempt to find the owner as there were several people in the store. I thought maybe she would ask patrons. I asked a couple of people that walked near me. Hopefully someone will claim it. She just tossed it on the back counter. The beeping...there was an incessant beep near the perfume. No one in the staff would turn it off. At one point, two items started beeping. A guy and I both looked at each other when the second set of beeps started. Yep, time to leave. On the way out a staff member asked if I needed help. Actually Yes! I flagged my friend down to get assistance for her lotion, but to no avail...they didn't have it in stock. When it was my friend's turn to check out, the lady screamed next and said little to nothing after. My friend said the exchange was cold. I will probably go back maybe during the week or to just window shop. read more

See all

I never walk into this location expecting a quick and smooth visit-- you will be in the checkout line for a good 15 minutes on a non busy day. No sense of urgency whatsoever, it is frustrating. They have now locked up every fragrance they have to offer including testers. I left and drove to Sephora on the other half of the friendly center. I do not appreciate having an associate right by my side to smell ... fragrances. If theft is an issue, don't sell it. Another thing I have noticed is when product isn't stocked on the floor, they will tell you they're out-- if you turn around and place an online order for pickup, they 'magically' have the product in stock. read more

See all

Today, I stopped by the Ulta salon for a makeup appointment with Mikayla. I needed help determining which shades of red lipstick match my skin tone. I have been stymied for some time over which colors work best for my fair skin. When I arrived, Mikayla asked me what I was looking to accomplish during the appointment. She listened to me and asked relevant questions. After a short time where she found various red lip options, we got started. By the time the appointment ended, I had 3 new colors, and I understood which skin tone I have and what type of colors I should wear in the future. I really appreciate Mikayla helping me so diligently today. She is a real asset to Ulta. read more

Ulta Beauty - Cosmetics & Beauty Supply Near Me - Greensboro, North Carolina

Staff is so rude, unhelpful, and has major attitude. I think her name was penny? or maybe quanita. She had a thick accent but so rude and unhelpful uncooperative DO NOT SHOP HERE ultra get better employees at this location because wtf!! read more

Friendly Center Ulta. Paid $115 to walk out of the salon with my hair looking like this. Booked a trim and deep conditioning service. While sitting in the side chairs the "elite" stylist was going back and forth with me about what she could do with my hair because she couldn't be late for her next hair appt because that client had an appt that she couldn't be late for. This conversation was over another client getting her hair done and stylist which was kind of embarrassing. She told me she had to add on a detangling fee before she even touched my hair. I have fine hair of medium density. It didn't need "detangling." Took only 5 minutes to comb down from my ponytail. I assume she thought it would take longer because she saw a black women with her curly hair in a top pony. Mind you, she "detangled" it dry. Won't go more into that. IFYKYK! The wash and condition was of average service. She cut off more than I anticipated, approx 4-5 inches, but I'm not exactly that upset about that. For sure, I knew I needed about 3 inches cut from the longest parts. Just concerned she didn't show me what she thought needed to be cut to make sure I was ok with it. While walking out, I saw she added on a blow dry fee. This is crazy while I'm walking out with my hair looking like this. She only used the comb attachment which is why it's not sleek. I was surprised because I assumed most salons will use the brush blow dry technique. I didn't challenge anything she was doing because she was so concerned about not being late for her next client. I wasn't necessarily looking for a style but at least for $115, I would expect a sleek blow dry to walk out with. Total time there was 1 hr 18 min. When I got home, I had to put a little oil on my hair and use my Revlon brush blow dryer to sleek it out a little so I didn't look like I put my finger in an electrical socket. Soooooo disappointing!!!! :( read more

Ulta Beauty - How my hair looked when I got home. - Cosmetics & Beauty Supply Near Me - Greensboro, North Carolina

I rarely go to the local Ulta store, but I am so glad I did! I had the best most amazing service from the cashier in charge, Kelaisha! There were a lot of people in line. She was extremely friendly and smiling and even walked back to show me what would be best for what I was needing, she took the time and seemed to truly care that I was satisfied. This is wonderful customer service, especially during the holidays. This is very rare! Thank you so much! read more

I've been to this location a couple times and my experiences have, pretty much, been the same. The fragrance and hair care areas were a disaster. It looked as if it was running a holiday sale. Products all over the place. Packaging open with either products missing or used. The floor staff wasn't welcoming. A couple looked dead at me and walked away. One was on her phone having a heated convo. When one offered help, she sounds as if she was extremely annoyed, so I told her I was fine, even though I actually needed assistance. I sought out another associate and she did help a bit. I was looking for a specific perfume to sample, and although there was a display, no tester was available. We did talk about the fragrance in comparison to others with similar scents. As I've stated earlier, the area was a wreck, but after some (literally) digging around, I was able to find a travel sized version of the product I was seeking. I wandered through the hair products a bit, and the chaos steered me to the checkout. This last trip was my roughest, but overall it equated to basic shopping experience. read more

Love that they are enforcing social distancing and monitoring how many people are coming in and out. Once you enter they have arrows to help you move about the store and sales associates are available and eager to help you find what you are looking for. I definitely will continue to visit this location and hope they continue to make everyone feel safe. read more

Ulta Beauty - Social Distancing Sign - Cosmetics & Beauty Supply Near Me - Greensboro, North Carolina

See all

Night and day difference when there is someone who knows how to treat a customer and Quantina the sales manager at the Greensboro location! Let me start by saying I have been to ulta off wendover ave. in Greensboro NC many times! I was just there for in my birthday and bought the new Khloe perfume for myself with an $10 off coupon and everyone was so helpful and nice. Tonight was a totally different experience! My friend bought me the exact same perfume I got myself so she gave me the receipt so that I could return it and get the money back to buy something else. When I got up to the counter the associate asked me to put in my phone number. I did and then explained the situation. the sales manager Quantina butted into the conversation and said with an attitude no you can get merchandise credit or it goes back on your friends card. I asked if if it could go on my card she still said no. I said ok then let me return it with the receipt from where I bought it. And yes I gave you an attitude just like you gave me. She said she can't do that and offered merchandise credit again. I told her I don't want that much in merchandise credit. Then I proceeded to explain how she can give me the credit on the card I used to pay for the item But it would be $10 less than what my friend paid. She agreed and when it came up for a return it tried to give me merchandise credit since I used Apple Pay. She was then able to return what I paid to my debit card by overriding what the system was telling her. When I said well looks like you could have given me the full amount my friend paid on my card but you decided not to. Obviously it's manager discretion on how a refund is given. Because I was honest I lost out on $10. The manager validated what I said by her explanation. The associate jumped in and said they were being honest too. I used profanity and pushed the bag back towards them and the manager condescendingly replied God Bless you. I left angry and while my daughters were in there the manager began to talk about me to all of the customers in the store. Trying to play the victim when her attitude and unwillingness to properly help a customer caused this reaction. Quantina needs management training! She should introduce herself when butting in to a customer interaction and be professiona! She shouldn't start an interaction with a customer by saying no with an attitude! This whole interaction could have gone so differently if only Quanita knew how to treat a customer! I wouldn't have even left this review if she had remained professional and not bad mouthed me, an honest customer in front of her employees and other customers! Quanita is extremely unprofessional and should be trained in customer service or not continue in a management position! read more

Employees are so rude, never had a bad experience at any ultas, they've all been helpful and nice but this store specifically staff are not friendly and try to ignore you when you ask a question and give attitude when you repeat yourself, also the store itself seemed very chaotic and messy. read more

This place is wonderful has everything you need. One stop beauty shop. I was able to find a new curling iron, nail polish and perfume all in one stop. The price is average to every other store like this. They always have sales and you can sign up to be a member that day! read more

Ulta Beauty - Cosmetics & Beauty Supply Near Me - Greensboro, North Carolina

So-called curbside pickup is non-existent. Sat in my car for half an hour and checked in three different times. Finally got frustrated and walked inside and there were three employees standing around the front kind of hanging out. I told them I was there for a pickup in the happily handed me my stuff. Laziness at its best. read more

I love this Ulta! they always make me feel welcome they always make sure to ask if we need anything or any help they have been so nice every time I come I will for sure keep coming and I recommend this Ulta!! read more

We had a 2pm appointment for makeup and a flatiron appointment. We did get a call stating that the stylist was running 20 minutes behind. We arrived a few minutes past two being we got the call. They didn't sit my daughter down till 256pm. No updates while there (and we had checked in was sitting where she k ew where we were) Once my daughter had been sat and asked about what she wanted a drop of make up didn't touch her face till 329p. The stylist would get ONE MAKE UP ITEM AT A TIME it appeared from the store front. Nothing was at the station that showed any pre preparation. They finished her make up and didn't start hair till 427p we didn't walk out of there till 455p. They did do great on her makeup and hair she looked amazing but there was no sense of urgency, no sign of being prepared. The stylist did thank us for our patience. The person who checked me out snapped at me when attempting to check out, in my angst to rush out I didn't see the line (I honestly thought the people who were ahead of me were shopping still) My daughter sadly was an hour late than we planned leaving for prom(we went home put on dress/shoes and ran for pictures) and was late for dinner and arrived an hour late for prom. At the end of the day they did make my daughter look amazing but there was just no respect for our time and the cashier's attitude stunk. read more

Y'all the staff here is so rude I came with my mom and instead of answering the questions that we asked, they had rude remarks

Great location, great parking, the store was in pretty decent condition. Not very much assistance on the floor. The cashier was excellent. All Ultas are not created equal. I think this one could use a little help. The flow of the store seemed awkward. I noticed a lot of products ( bath) were not available in this location. Definitely not the worst store I've been too but not the best either. read more

My go to Ulta! Love the variety of super low end to high end, and I love that I can earn points and almost always find a good coupon! Employees are always super helpful and nice. Love being able to find my favorite curly hair care products with ease! read more

They are SO much better than the Sephora located on Friendly. I came in here one day after having the worst experience at Sephora. The employees (I forgot their official names) were so helpful and answered all of my questions. I bought a whole line of skincare of Philosophy and Clinique and the lady even wrote me a step-by-step guide on how to use it. I wear makeup a lot whether it's all powder, light coverage, or full beat, and this Ulta will get you everything you need from lower prices to high end. It's genius to have the drugstore and lower end makeup at the same place because some of the drugstore makeup are better anyways (i.e., mascara, eyeliners, lip liners, lipglosses, and synthetic brushes). read more

Oh boy are we in for a long story! I went in recently and was constantly followed around. Service is a complete hit or miss. The brow specialist can either be a great person to chat with or just try to upsell you items while doing a service, I get it but still. So anyways in May I went in after work, yes I looked like a complete mess but I wanted to shop around. The entire time I was shopping a short chubby woman. After I repeatedly mentioned I was just browsing, she still followed me. As I swatched the Naked palettes (after three times saying I'm just looking) she told me they wouldn't match my skin tone as I may be a little too dark for them (for reference my skin is a 1y7/ beige/ NC20. So that comment was totally out of line. I get it, I did look disheveled however I didn't see anyone else be constantly harassed/followed/customer serviced to death by this woman. This isn't customer service, it's plain harassment and doesn't make you want to spend any of your money there. Ladies, you want good or better service? Just go to Sephora, at least you won't feel singled out or followed by someone after you've told them you're just browsing. read more

I made an appointment to have my makeup done for a wedding over a week prior to the event date. When I arrived, my makeup artist was not ready yet. I was told repeatedly that she would be with me soon, but I had to wait an hour and 15 minutes past my scheduled appointment time before I was attended to. If staff had been honest, I would have gone home and applied my makeup myself. My makeup artist was very nice, but she was behind on her appointments and did a poor job with listening to my concerns. For example, I wanted a natural brow fill in, and she filled mine in very heavily. As a result of poor scheduling, I was almost late for the wedding I was attending. The sales clerk offered no discount or apology when I mentioned how late my appointment had started. I will not be a returning customer. read more

Still a go to for me. Whether markup or hair. Raven is awesome. Needed to Get over some things that were stressful this week. So came and saw my girl and she got me taken care. I gave her Carte Blanche with what to do. And her vision is always on point. read more

See all

I am a Navy war veteran who was never really into beauty products and skin care. I have recently changed that, and really began to expand my knowledge and products I use at home. I frequent Ulta about 10 times a year (I mostly shop online and in other locations for more natural products). In that time it has been hit or miss, but I never leave feeling fully satisfied, navigating the skin care and beauty products available can be a little overwhelming and it would be nice to have a more consistent customer service presence on the floor. I do occasionally run into a knowledgeable team member on the floor who is very helpful. All that being said two of the worst customer experiences I've had have happened at Ulta. Both times I waited at the register for up to five minutes while the associate was busy doing something else. I understand that sometimes attention might be needed elsewhere, but that doesn't mean ignoring the customer completely for 3+ minutes. I waited, because I understand, I set a timer on my watch and at 4m30s I asked the cashier if I could go ahead and check out as I needed to go somewhere else. Immediately two others associates behind the check out station chimed in "she's on the phone". I asked if it was policy to attend to customers on the phone over those in line (a line had formed behind me at this point), she said yes it's our policy to take phone calls first. This is not typically how businesses operate. At this point, I am done shopping at Ulta, I do prefer a face to face shopping experience, but I can research at home and order directly from beauty companies. It is just too overwhelming shopping in Ulta and I don't feel valued. Why give them any more of my money? read more

The General Manager, Veronica customer service skills are poor. I shop here on the regular, to where I call myself a loyal customer with a Ultimate Rewards Card and every interaction I have with her is very poor. She always seems so irritated and never want to be bothered. If i have questions I try to avoid her. read more

The women that work here are all baddies AND they're all friendly! It's a welcoming store and I love that masks are required as well as keeping track of how many customers are in the store at a time. It's nice to know some companies still care about keeping their employees healthy. read more

The person at the brow brush table with whom I had an appointment, walked up, begin to do something behind the counter and didn't say anything to me at all. When my friend said that I had an appointment and asked if she was the person her comment was something along the lines of "yes, I could be considered the person who could provide that service" in an extremely dismissive. when she was ready for me to sit in the chair, my friend sat diagonal. I had asked her to come and give me a second opinion. The Ulta staff person said that she could not sit there, because there were people shopping, and that would completely obscure my friend's view of me. When I said that I did not want that, that I wanted her to be able to see me this same person said that she had been doing this for "over 20 years" and that she was the "best person in the country" to work on my brows. I did not comment on her ridiculous assertion that she was the best in the country. I did not comment on, what was to me, doubtful, regarding her years of experience, instead I again indicated that I wished for my friend to be able to see what was going on so she could give me a second opinion. This staff person walked away, came back with the person who represented herself to be your manager, and again said that my friend had to sit in an area Where she could not see me. Assign from the fact that the store was not crowded, had anyone come up to the counter-and no one had were the 10 or 15 minutes and we had been waiting - my friend could actually have moved and then come back to see what was happening. clearly the store manager was more interested in supporting a rude staff person, then accommodating a paying customer. I will not go back to Ulta again. It would be wonderful if both your staff person and your store manager had been trained in the ethics of providing quality customer service with respect and concern. read more

Any girl who has bought nail polish- tries it on their nails to see if the color looks right on them. I've always been doing this in every store I go to buy nail polish from but I only found out last visit you're not supposed to at Ulta. The lady gave me the most sour face and talked down to me and watched me until I left the isle. I figured ok- for just this once I'll go along with this rule. I bought the nail polish- left the store-tried it on and ended up hating the color. So I went back to the store to return it and the lady at the register didnt care to listen to my complaint and had the nerve to tell me my last order was 4 months ago. Good thing I still had the receipt. Never shopping there again. Ulta- please change this policy about not being able to try on nail polish. Thats the only thing that sells me on the product. Or have sample nails displaying the polish to put ur finger under. Something we can work with. smh read more

I do not usually review businesses but I had to review my salon experience here. I came in with my mother for hair and makeup hoping to get glam for my bridal shower. My makeup artist was very nice but not very good at makeup. What I got what was no where near what I wanted. He could not do wing liner, apply lashes, proper eyeshadow or contour. I was beyond shocked. When it came to hair, all I wanted was a simple braid and big curls. He couldn't even do that. In fact he knotted my hair and thats when I told him to stop. I was beyond angry. Another stylist stepped in and finished my hair but my makeup was horrible. With Only 1 hour till my event I had to rush home, wipe off all my makeup and do it myself. Trust me. Go to Sephora and save yourself the trouble. read more

Amazing guest experiences! The beauty advisors are eager to help and super friendly, plus they know a lot about skincare as well as makeup. Everyone wears masks here and they are taking social distancing seriously. I will definitely be back read more

On multiple occasions I've come to this store and experienced the same terrible service. I am disgusted at the fact that on my last two visits where I had an appointment I was either ignored for an extended period of time  or not helped at all. On September 23, 2021, I entered the store for my brow appointment. I went to the salon area where an older Caucasian woman with colorful hair was standing. She continued to either clean up or straighten up behind the partition and about 10 minutes later she walked over and asked how could she help me. I explained I was there for a brow appt. She offered me a seat to wait. After a total of 30 minutes of waiting and standing, I was finally seen by Faith. On 10/21/2021, I had another brow appointment. As I approached the salon area the same colorful haired Caucasian woman left the wrap desk and proceeded to go and talk to someone in the shampoo area. Again, she saw me standing there and didn't offer any help. After about 6 mins of waiting a sales associate finally comes over to ask what I needed and I explained to her that I'm there for a brow appt. She informs me that although my appointment was confirmed that she hadn't seen the brow girl all day. I live 20 minutes from Ulta. Nothing is acceptable in having customers patronize a store where you can not get a simple hello from someone who isn't assisting anyone.  Nothing is acceptable about having customers drive to your store of rude associates for confirmed appointments just to leave without the service they booked. Ulta, I am thoroughly disgusted with the way you run your business. read more

I hate this Ulta in the daytime hours because the lines and lack of staff, but at night, it's literally the shit. There are always people like Brannigan( sorry if i spelt that wrong) helping out with the best attitude. I'm a very indecisive person and the employees that night really helped me out, it was Tuesday the 17th at 10pm! Thank you everyone! read more

This afternoon I made a trip to Ulta to buy myself a couple of new fragrances. I made my way over to the perfume section and a store associates came over to ask if I needed help finding anything in particular. I responded "No, I'm just looking around at the moment." She told me to let her know if I needed help with anything, which seemed normal to me. I do appreciate good customer service and attentive staff. So I continue to look around and smell different fragrances and the same associate comes back. She asks "Would you like a hand basket?" as she's handing me the basket. Great! So I continue to browse and I chose a Chanel perfume that I've been wanting and placed it in my hand basket. I move on to smell other perfumes and once again, the same associate comes over and say "That's a really good one", referring to the perfume that I was smelling (not the one in my hand basket). I replied to her "I actually really love this Chanel perfume!" as I showed her the perfume I had put in my hand basket. She reaches out and says "Here let me put that behind the counter for you to hold it" and asks my name to put it at the register. Now this would have made a lot of sense if I had a bunch of items in my hands and was struggling, but that simply was not the case. I also had an empty hand basket. What exactly was the point in giving me a hand basket if she was just going to take the items, that I intended to buy, away from me and "hold them" behind the counter? I've run through this scenario many times in my head since I've gotten home and it just simply does not make sense! She was going on about how sometimes the alarm goes off and it can be really annoying, whatever excuse she was giving for taking the perfume away to hold. The only time I've know the alarm to go off, is when someone is stealing. After having time to think about this situation, I regret spending my money at this establishment. I also feel that her constantly pestering me was not genuine at all! With the climate we are in, this behavior is just completely unacceptable! I will no longer shop at a store where their associates feel that it is okay to profile certain customers. If associates are concerned about "the alarm going off", management needs to look into hiring security. read more

Just go to Sephora or Target They never have popular NYX products in stock. Don't fall for the "it will be in tomorrow" line. Just order online. Customer service....never spoke to anyone unless I was checking out. Premium make up selection is ok. Again just go to Sephora for your Urban Decay, Bare Minerals, etc. they will have it on stock and are super helpful. Yes Ulta has a lot of lower end cosmetics, just go to Target for those. Clearance section isn't that great either. Just...no. Never again. read more

I just bought a liter of shampoo and a liter of conditioner today, 1/1/14, and looked at the dates on the bottom. One had a date of 3/9/12. It is almost two years old! The store was an absolute mess, and many items were out of stock. With a list of 7 items, I walked out with two, that have already expired. The rest were out of stock. Do I risk Friendly Center traffic to get newer bottles? At other stores, the liters are usually only a few months old. I loved the price, but not sure how long hair stuff keeps. Plus, none of the staff would help, even when I asked a question in front of them, knowing they heard me. They all acted like they were better than me, and had problems with doing their jobs. And, the check out line is always a nightmare- you're there a good twenty minutes. There were three girls operating one register- why not open the one next to it? As a customer, I did not need to hear their bickering or lamenting about last night's party. Sorry, but I am there to buy, not gossip. read more