I booked a makeover with Sephora and hand to cancel twice due to winter weather. Maya is very flexible and easy to work with. She matches colors and helps pick what's best for the requested look. She works quickly and lets you know what she's doing before each step. I would highly recommend because she definitely made me glamorous read more

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I visited the Greensboro, NC store two days prior to my makeup service appointment. I needed assistance choosing a foundation that matched my recent spray tan for an upcoming event. I was so impressed with Angie's knowledge and skill that I made sure she would be the advisor to complete my makeup service for the wedding I was attending. Angie did a FABULOUS job! I'm creeping up on 50 years old and have minimal to no makeup experience. I received so many compliments and felt the most confident and prettiest I've felt in a long time. The only unfortunate thing is that I live 2,200 miles away from this Sephora location, and I'm sad Angie won't be able to do my makeup again! Hey Sephora, send Angie to California sometime! I'd love for her to glam me up again! read more

SEPHORA - Cosmetics & Beauty Supply Near Me - Greensboro, North Carolina

Wonderful make up and selection. I love that I can get some many things I want in the same place. Stores are usually clean. Sometimes the associates will help, sometimes they don't. read more

Sephora always has staff ready to assist you. I was pleasantly asked a few times if I needed assistance. Most items are displayed neatly throughout the store. They have a great variety of makeup/perfume. I think the staff try hard to keep the store looking neat. Sephora has a pretty decent rewards program. I would definitely sign up. You can also order online and pick up in the store. read more

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I've been here a few times to return some online purchases. The customer service here is great. They move through the line pretty quickly. They're pretty good with assisting those in need. My only gripe is the lack of cleanliness. I understand that it's hard to do when such a small space is crowded and everyone is sampling everything. But I've accidentally kicked tissues, and stepped on small bottles of concealer and lip products (thankfully, none didn't break under my foot, nor did I slip). The last time I was there, piles of perfume swatch tabs everywhere. There was a small pile on the floor right next to the checkout counter. Also, the perfume layout is strange. It's sorted by brand, however the colognes are blending into the perfume. It's very easy to miss. I'd continue to go here solely for returns. I never had an issue with it. They'll use your phone number to assist if you do not have a receipt. That's very handy since there's been times I didn't receive one in the mail. read more

As soon as I walked in (on 1/21 around 4:30 pm), I was greeted. However, that was the only interaction I would receive. I walked around for 15 minutes while associates were standing around talking to each other. I believe one was actually a manager or supervisor as she let me know she was having a shift change and as soon as her new people came in they would be able to color match me. The young lady who helped me was not great. She didn't ask me about my skin type or make any recommendations, she just asked me what foundation I normally used (usually it's MAC). It seemed as if it bothered her to try and find my shade. The complete lack of customer service was a huge negative. I actually needed more than foundation and ended up trying to find my own color concealer and eyebrow pencil plus other random items. Good customer service should include its leaders as well. Maybe if the manager was not standing around talking to the employees, they would find some sort of motivation to provide good service. read more

I actually like this location. Well, it is the only one I know of sooo... LOL. But in all seriousness, every time I've gone, the women that work there are polite, smiling, greet me as soon as I walk in and are willing to help. This is a great place to get perfume rollerballs for a good price if you do not want to invest a lot of money for the actual perfume sizes. Also, if you join their member rewards, you will get a free gift every single year during your birthday month...which let me tell you is so worth it. This year, I chose the popular brand Tatcha sample skincare box. I absolutely loved it and ironically, as tiny as the containers were, it lasted me about 2 months because you only need a small amount of product each use. read more

KNAILS is one of the cleanest and the best place to get a mani pedi. The offer the best spa pedicures and are very friendly and professional. I so glad I live nearby but if I didn't I would make the drive from anywhere. Good and very fair prices. read more

I recently revisited this Sephora location and it is still my favorite. As always they have an amazing collection of all things beauty and self care. The store is very clean and the staff friendly and helpful. I appreciate them showcasing brands like Fenty and Rare Beauty that are inclusive and have color ranges, in store, for a wide range of skin tones. I do my best to always support brands with that focus. I will continue to shop at this location and i highly recommend it. read more

My lovely finance loves this establishment & I appreciate the quite large amount of products just for men. I can't think of a single vist where ever left unhappy. So I'd highly recommend this store for all your beauty products. read more

Sephora is a very amazing place. The employees were very kind and helpful they shade matched me and made sure I got everything i needed. Best service in town. read more

after seeing some advertisements in instagram today i decided i was in need of an entire new makeup line called merit. i headed off to sephora and found the display and proceeded to load up my basket. it was very tempting to grab some tom ford fragrance or moroccan shampoo also but there will be a next time. feeling fine as hell read more

Nars collection is fabulous! And other oroducts Sephora is a great place to shop for beauty products. read more

I had help from two amazing people. Joe was super helpful and understanding of what I was looking for. I always look forward to going to Sephora read more

First time visit. I was impressed with the customer service provided by ANGIE!! She was awesome suggesting products as the item I wanted was only available online. She suggested an item that I absolutely love. I joined the BI program. I definitely will shop here. Thanks again Angie!! read more

The sales associate behind the register, Maya, was EXTREMELY rude, for no reason. I haven't ever encountered a customer service employee who was that rude. read more

Tina did great (Gel nails). I will be going back. The shop is very neet and clean with a friendly atmosphere.

The person checking me out was very dismissive. She was extremely nice to the younger girl in front of me. She was younger and had makeup on. Do you have a sephora acct? When i got up there she barely spoke 2 words to me. I guess if you don't have makeup on when you go in you don't deserve good service! I haven't been in this store since. The store in hanes mall's employees are way more friendly! read more

waited for my curbside pickup for 20 minutes after checking in online. Saw two associates chit chatting by the online pickups at the front of the store and called the store TWICE before decided to just go inside. don't offer a service if you're not going to pay attention to it! read more

I went in there wanting to try the new formulation foundation from Huda Beauty. I got help from the ONE brow skin black lady in there with curly hair to where we discovered that none of the Huda Beauty shades didn't match me. So we eventually tried some different shades of Lancôme, which turns out, I already owned my exact match. However, I had other products that I wanted to try. I asked her about a contour shade and she just took me over to Fenty shades, rubbed the darkest color on my hand (which isn't a match btw), and walked away to talk about me with her coworkers. All while leaving me with questions to ask and makeup on my face and hands out of her own frustrations. I had planned on buying a lot that day and instead went to the Ulta at Friendly (WHICH I LOVE, EVERYONE IS SO NICE) to spend $500 that day. Every time I came in there, the lady would refuse to help me so I travel a ways to a new Sephora before I will ever enter this one. read more

If it wasn't for 2 nice employees I would have walked out without buying a thing! As I was approaching the store with NO make-up on I noticed a lady behind me with over the top make-up on so I thought she was an employee. I walked into the store with her behind me and what happened? I was completely IGNORED! That's right, ignored! The lady at the front greeting people looked at me but then greeted and asked the lady BEHIND me if she needed assistance. So, I walked the ENTIRE store trying to find where my Lancôme make-up was located and not a single person spoke to me. You see, I was there needing new make-up because, thanks to summer vacations, I was darker. I wouldn't wear my old make-up since it looks tacky having a pale face with a darker neck line. After finding the make-up on my own and standing there a few minutes, who ended up helping me? A lady who was there to stock shelves. She answered a question I had and then got someone to help match me to a new tint. Luckily, that lady was just as nice. She helped match me, get my mascara, and a new make-up brush. Once I checked out and was walking out the door the SAME lady who failed to greet and assist me when I first walked in just took a glance at me and then turned her back to me. Yelp, turned her back to me instead of saying have a good day like I had watched/heard her say to everyone else leaving the store. What, because I didn't enter the store with make-up on I didn't deserve the same help? The store has really put a sour taste in my mouth. read more

Came in to this Sephora to get color matched on a Sunday afternoon, and I feel that the staff didn't have a good attitude and did minimal effort to help. I asked to be color matched in Fenty and was recommended the wrong color. The associate put some makeup on the sponge and handed it to me to apply. She didn't inspect if was the right color or not, she took a glance and said yep that's your color. Afterward, I asked for a makeup wipe to remove the makeup. She pointed to the tissues and said this is all that we have. Poor service in my opinion. read more

I came to this location right before close ONLY to exchange a mascara that was dried out. It would've took only 1 minute to exchange the item, I didn't want to get or shop for anything else and the girl at the door tonight turned me away saying they were closed. I usually have a positive experience here but this has tainted the feel I receive from this store. I love Sephora but it was unnecessary to turn me away just for an exchange, for some dried out mascara I was very eager to try. I too work in retail so I understand the frustration of customers coming in last minute, but to turn me away for something that wouldn't have even took an entire minute was not very customer oriented at all. Again, love Sephora, but definitely didn't love this experience. read more

Came into this store recently to pick up a pre-order. I had to come inside an absolutely packed store to pay for my order. There was no plexi glass at the register, and the people in line were practically on top of each other. And of course there were several noses protruding the masks, including employees. I tried to quietly and kindly tell the cashiers assisting me that the store was really packed and to be careful with these insane COVID numbers. I thought maybe they didn't hear me until one of them shouted "HAVE A GOOD DAY" and shoved the bag into my hand. I wouldn't go to this store unless you want to be a victim of bioterrorism and unnecessary pettiness. read more

Never have I been so ashamed to be a Sephora customer before. I am usually met with exceptional customer service and extremely helpful associates, but not in this location. I do want to say that despite our bad experience the cashier there tonight and one of the floor associates were genuinely helpful. I went in tonight with three friends since I'm not a huge fan of the JCPenny Sephoras. The manager immediately caught an attitude with me after I asked for two samples. I gave her the benefit of the doubt since I know what it's like to work retail, the smallest customer interaction can make or break your entire day. Not long after that I jokingly made the comment of feeling like we were being hovered by staff but let it go since the location isn't super huge. One of the other people I visited the store with came up to me upset stating that, "That lady over there is loudly talking about me. She called me dirty." My friend was swatching lipsticks on their arm. Correct me if I'm wrong, but isn't that what testers are for? I watched both of these friends be denied applicators for products as well as any help when it came to questions about products. My friends aren't dirty. This manager and staff also hovered my group trying every trick in the book that a store would pull on customers they suspect of being shoplifters. Can I tell you how embarrassing that was? We made our purchases and left very upset. read more

I've had really positive experiences here so far. I've recently gotten into higher-end makeup. Some things are easy to order online, but I go here to test out products that aren't. I can go with a full face of makeup or none and have always been treated respectfully. It is a little intimidating going as a newbie, but I've never felt that they weren't helpful because I'm unfamiliar with higher end products. I've found the employees approachable and pleasant. I found the colorIQ process fun. The prices are expensive and they don't have the drug store options like Ulta. There are occasional sales on products and gifts with purchase. You can earn samples and coupons with their loyalty program. There are a couple products that just didn't work for me and they exchanged or returned them, no judgment or questions asked. Tip: They are very busy on the weekends. If you want individualized service and time, go on a random weeknight. read more

The older lady that works at this location is so condescending and rude, and I believe she's the manager (horrible face for the company...). I'm new to the higher-end makeup world and asked a simple question: which foundation would you suggest for dryer skin types? Her response was that I needed to take better care of my skin before even considering buying makeup because "nothing will look good on you". I honestly have very clear skin, but because of a medicine I was previously on, my entire body is constantly dry. I explained to her that I have a very strict skin care regimen and what brands I use and she literally gasped and acted as if I had just stomped on her new puppy's head. She said "I can't believe you use that brand. That is honestly scary" with the most disgusted look on her face. I use a very reputable and popular brand, and it works for me so F off! She literally refused to give me any kind of suggestions for makeup and basically said to leave until I have a new skin care regimen. So I walked my booty straight over to Ulta and was helped by a very kind lady to find the perfect shade and formula for my skin type. Never shopping at this Sephora again. read more

The terminating of Liberty Scott on July 24th, for violation of store polices, for giving "FREE" make up and merchandise to cancer patients, transgenders, and a store beside them for helping with her sales by advertising for them. Shame on all of you. Liberty Scott's former manager let her help these people, her sales were up, shrink was low, and all the girls working there, were like a family. I know you will back up the human resource person, and your Store Assistant Manager, and your District Manager who head hunted Liberty for 22 days to finally trump- up charges like this on her to do her wrongly. Liberty was doing a job for months, to prove she could do it, without increase in her pay,being promised this advancement to move up in a company she has almost nine years at. The Assistant manager in the store now, cant do the job, but "someone" is covering for her so she can keep on doing it. I know you big companies don't care about the little people, but remember this , " Its the little people that made you what you are today" Do the right thing and look into this, maybe the other person(s) need to go instead of Liberty Scott Thank You, David Slattery read more

Decided to pop in to get some origins product here since the other retail store I had planned on getting them at didn't have a origins rep at the time. the whole staff of Sephora was welcoming and friendly. A sales associate walked with me to the Origins area and showed me the various products they offered. She also let me feel the different types of moisturizers that they had. Not once did she try to pressure me into buying anything or try to upsale me things. I really appreciated that the most and respect Sephora for that. Also the way they package ur purchases up is a nice jesture! will be a continuing customer of there's! read more

SEPHORA - Bagged like i had shopped at a boutique in LA!!! - Cosmetics & Beauty Supply Near Me - Greensboro, North Carolina

Much smaller than the 1 in NYC I went to but still found the products I was interested in. Only been here 2x,1st time girl helped me match with foundation&gave me a sample of Sunday Riley,I didn't ask for anything because I didn't know I could get anything but I had acne all over my face from a disorder I didn't know I had,I wasn't insulted I thought it was nice of her&that's what made me go back the 2nd time with my niece,we were asked if we needed help&then left alone which is what I like because of my anxiety issues,we just got face masks&origins moisturizer,no line so it was in&out except the 20min I took picking up every product saying I want this then putting it back driving my niece crazy,she said we were in there for an hour I still think it was 20min read more

Customer Service hasn't changed. The females that work here are too unattractive to have such superior attitudes. They are rude and unhelpful. A store that specializes in beauty should represent in most positive manner possible. As we are all aware, beauty is in the eye of the beholder, but to physically unattractive and rude makes for a worse combination. read more

Bad management, unfriendly and not helpful. I like coming this store but I did not have a good experience today. Probably won't be coming here again. ( at least not on Sunday ) read more

I recently moved to the area and went to Sephora searching for two makeup items. Duan was amazing, he was super helpful, sweet, and knowledgable. Oh...and funny too!! Lex also helped me and she was a doll. BOTH of these sales associates made the trip there worthwhile. I will definitely be back. Please pass on my high praises to Duan and Lex. read more

I've never been to a Sephora or any such store until today. I know next to nothing about the makeup world and thought I may be a little intimidated going in. Not so! The staff was super nice and checked on me periodically as I wandered around the store wide-eyed. I decided I was going to splurge on a lipstick and asked one of the artists for recommendations. She listed off brands by what I was looking for and even explained each brand by feel and longevity of the product. Amazing customer service! read more

My adult daughter and I visited this location today. We were looking for a specific lip stain that they carry. We tried a lot of the samples with the sample sticks provided and finally decided on four colors between us both. I had the new in the box colors that we wanted in my hand and opened the boxes to make sure the right product was in them because the very first one was lipstick instead of the stain it was the same # 7 on the box but different type inside so I thought I better check each box. While I was carefully doing this a young sales girl asked if she could help us and I said no but thank you then seconds later another sales lady came over and began scolding us for opening the packages I tried explaining that it was because one was wrong but apparently the other sales girl had told her we were trying on the new products and not the samples!!! This was appalling and not true my daughter then made me leave and not make a purchase which would have been almost 200$ at that point, but because of the rude way we were treated we left and will not be back! I am very insulted I am 59 years old and know not to try the new products the boxes were not covered in plastic and opened easily to check to make sure they were accurate no harm was done in checking the boxes for the right product! However harm was done in the way we were approached I can think of plenty of ways this could have been handled better instead of accusing us of trying out the new products! Lost 2 great customers!!! read more

I went in with an appointment for a consultation for bridal makeup. I had Megan as my artist, and she was phenomenal. I understand that make up artists have varying levels of skill, so I wanted to write this review so others can know about the very positive experience I had. Megan took her time with me, found what worked for me, and was friendly and professional. I ended up spending $380 and some change and was happy to do so because I saw the products after expert application. I found the store to be well stocked and the staff friendly. I will be back to see Megan in the future, and if she ever leaves Sephora, I would absolutely seek her expertise wherever she ends up. Thank you to Megan and this Sephora location for a fantastic consultation! read more

If I could rate it a Zero I would . Review is based on the customer service. I love the Sephora brand however this particular location as well as this shopping center seems to think everyone steals when they come in. I don't like to be harassed when i shop. When I come in speak and let me shop, i will come to you when i need help. I am from DC the land of snootiness and whenever I go into ANY store Nordstrom, Barney's Coop, Sax's, and others superb shopping experience. read more

Every single time i come in here, i get profiled and watched the entire time by the staff as if I'm shoplifting. Its so annoying and I cant even shop in peace. The people are sephora in jcp are much nicer read more

I have been meaning to write this review multiple times. I have been a long time (10+ years) customer at Sephora and I just want to say that the customer service at the Greensboro location is about as good as it gets. I have never been in the store without someone asking me what they can help me with. I NEVER feel pressured and the most impressing part is I wanted to change foundations after using the same one for 3 years. The makeup artist tried 4 different foundations and finally went back to the first one, after which she applied the full face and told me to go shopping and experience it in the light and make sure I like it before buying. It just goes to show you how truly passionate the employees are about makeup. Its not just about making a sale here. And just for reference, I probably go in Sephora 1-2 times a month, since I started wearing makeup 10+ years ago. read more

Really pushy employees. I am a self-serve customer. If I need help I will ask for it. I absolutely cannot stand to be hovered over while I'm deciding what to purchase. Sephora in general is great, but I would much rather buy from Ulta. Every Sephora I've been in is unnecessarily warm from the lighting they use. Honestly, it makes me not want to shop there because I can feel my makeup melting off of my face. read more