The coupons are misleading. The staff are not properly informed or can't keep up with the advertised promotions and either don't honor the promotion or give you the wrong promo items. read more

Went here for the first time today and the only reason I am writing this review is because I was offended by the number of questions regarding my personal information I was asked at the checkout counter. This is how the conversation went: Cashier: "What's a good phone number?" Me: Ugh. "(719) 540-XXXX" Cashier: "And what's a good email for you?" Me: "I'd prefer not to give it." Cashier: "Do you know someone who might have one?" Me: "No." Cashier: "Would you like to sign up for our rewards program to receive coupons and discounts?" Me: Shaking my head before she can even finish "No thank you." Cashier: "Can I get your first and last name?" Me: UGH and in shock. "Do I have to? I'd prefer to not give it" Cahier: "No it's just to receive discounts and coupons"...proceeds to check out When you've already asked me if I want to sign up for your BS rewards program and I say no, get the hint. All of this just to buy a simple eyebrow liner, ridiculous! I thought she was going to ask for my social security number next. No, I don't want to sign up for anything and no I don't want to stand here for 10 minutes giving you all of my personal information in a checkout line with people around. I've never been asked so many questions over a $20 item. I just want to buy my item, can I do that? And the sad thing is is this cashier is probably forced to ask all these things. I'm sure they think they are providing good customer service with this when in reality you are just pissing people off. read more

Always friendly and helpful when we come in. I love all the coupons they always have. Sometimes I feel like I am robbing the place. :-) it's nice to be able to get decent make up for an affordable place for all my girls! (5). So much better than buying the cheap stuff. read more

The manager was very rude from the moment we walked in. Seems very judge mental. She very rudely said that if I want to shop there next time I need to come in wearing a mask. (Understandable) she definitely could have said it nicer. I apologized and immediately after asked her where the product I was looking for Was. She rudely started talking to the customers checking out. Looked at me like I was bothering her and said, "a couple isles down." I walked back and forth a few times and she never made sure that I was able to find it. Thanks "manager" read more

I used to come here for a cut/style with Lacey Jo (who is amazing). To save money I have been going to other places. However, I decided to come back. I called for an appt and was put on hold for 10 min. Finally, just gave up. Then I realized you can book online. Scheduled an appt and got a confirmation. The next day voice-mail saying that was not a valid day and time (the salon will be closed). Then why I offer it (and it still is shown online) as an available slot? I miss Lacey Jo but when I can't even get in why bother. They also are Very Expensive. read more

For my haircuts, I followed Lindsay, Master Hairstylist, with Beauty Brands that recently closed to Ulta so that I would not lose her expertise! She is Amazing and I have recommended her to others who have complimented my hair. And, now they are her clients. The salon is very clean as well as the entire store. read more

I love shopping at ulta in general, but half the time I come to this location I get little to no customer service whatsoever.

Love the salon! Been going to Ulta Beauty for years and had Tammy as my stylist. Tammy is amazing, professional, sweet and friendly! I always have a wonderful experience and awesome results! Highly recommend Ulta San Tan and Tammy. read more

Very poor service. Lady with brown hair and tattoo sleeve who was the manager or lead for the cash register was very rude and SNOOTY. I couldn't ask a simple question without feeling like I was inconveniencing her. It's sad because it's the only Ulta near me but I will not be going here as long as she is working or on shift! read more

RUDE RUDE RUDE RUDE!!! I went in looking for the Urban Decay rollerball perfume/oil. When I asked one of the girls if they had it she looked at me like I was crazy. Didn't even try to help me. She called over a manger which was a older lady and she was a complete bitch. She comes over doesn't even say hi what can I help you with NOTHING. So the girl tells her what I'm looking for she gets this dumb as fuck look on her face and then looks at me and says WHAT ARE YOU LOOKING FOR?!! With such an annoyed attitude so I tell her Urban Decay perfume/oil rollerball. She rolls her eyes at the girl and says I have no idea what she's even talking about and walks away. The girl says yeah I don't think Urban Decay makes perfume. I said alright sorry for asking a question thought you guys were here to help me. So after they try to make you feel stupid I look it up. Sure enough they sell it at Sephora!! So to the 2 bitches at Ulta LEARN YOUR SHIT! Stop being a fucking bitch to customers. I wish I had their names. But I remember their faces. Next time I go in I will get their names and post who they were. It was so unprofessional how they acted and treated me. If you shop here and need help good luck! You will probably only get attitude it's not like the girl who checked me out was anymore upbeat. read more

I actually love this ulta! The workers here know me by first name, I am always shopping there. The girls are always around to ask for help if you need it and the store is clean and nice. The managers are nice as well. The lines can be long but that's because this is a busy location. I plan to keep shopping here! read more

Alyssa at the Clinique department was so above and beyond helpful today! Loved her and learned so much from her. Jamie (?) at checkout is also so cheerful and helpful with promos every visit. read more

All those bad customer service reviews from last year definitely made them BEEF UP because now you can't go in there without having every single employee ask you if you need help at least once. pretty annoying when your just trying to play in makeup and buy a few things BUT seeing all these reviews from last year I definitely see why they do this now. read more

I love Ulta! They are always so nice and helpful! They might not give samples like other beauty retailers but their rewards program makes up for that! They always send awesome newsletters with coupons inside along with a great gift during your birthday month! I will definitely come back to Ulta! read more

Ulta Beauty - Cosmetics & Beauty Supply Near Me - Gilbert, Arizona

Staff is super rude and if you ask for help they act like they are being inconvenienced.. I should of shopped online or just not have given ulta my business at all.. horrible horrible customer service! read more

I went in for a blow out and it was awesome! Courtney is so nice and friendly and my hair was amazing. Would 10/10 recommend her!

Sarah F did my color and cut she listened to what I wanted and did it exactly how I wanted it! I LOVE it! Definitely will be returning! Thank you Sarah read more

They were so friendly and helpful. Made us feel extremely welcomed . Thank you for the amazing f service!

There was a long wait in line and I presented a coupon for a free lip pencil and was promptly told they didn't have any. I asked if there was a substitute and told no. The two cashiers that talked to me about this were quite rude. After I was given my receipt I thanked the cashier and she turned and walked away without saying a word. Here is yet another Ulta with stuck up staff. Aren't we the ones paying their checks?? read more

I'll first say that I love Ulta's coupons but really, that's the only reason. I always, always find that they're out of popular products I need, especially when coupons are out. It's extremely irritating especially when they are the only place that carries a certain product I use daily. This location in particular has extremely rude sales associates. If you ask them a question, don't be surprised if you get a cold shoulder and feel like you've asked them to run a marathon or something. I purposely avoid this location when I have to go to ULTA. read more

Bad attitude consultant: I've never been to ULTA for their professional services but my mom wanted to take me to get an eyebrow consultation. We had an appt, and got there a little early. My consultant was not immediately available (the girls at the register were very nice and offered us cold waters, and said Terri was coming but she was wrapping up her lunch). Mom and I waited for a bit until one of the staff suggested we could shop while we wait. So we meandered around the store for a bit. Finally Terri came to find me. I was immediately turned off by her rude attitude when she ordered me to follow her to her chair. I could tell she was fuming about something as she stomped to her area and impatiently waited for me to pull my hair back out of my face. Literally the point of the appt was that my mom hates how I do my brows (too straight, no arch) and she thought we were going to get an expert to help. Terri penciled in my brow where the hair is (too straight, no arch) and seemed like she wanted to call it a day. My mom insisted that she try to pencil in an arch, and asked if she could do that? Terri said, "I could but it would look FAKE." Still, my mom was not giving up, so Terri did as she asked. I hate confrontations and knew my mom was six seconds from asking to speak with a manager, so I started asking Terri about herself and how long she's been doing make up, etc. She seemed to lose the bad attitude and started giving me helpful tips. Her demeanor was never bubbly and warm but she was nicer and seemed to be less tense. At the end of the appointment she didn't ask if I was interested in any of the product she used, but she did agree to schedule another appointment for a full makeup application. The price seemed reasonable, so I agreed. I didn't realize the eyebrow appt was free, maybe that was part of the problem? Or Terri just had a bad day? The end result is that the experience was supposed to be fun girl time but I ended up walking out feeling like I narrowly avoided a war. I'm debating canceling my appt now that I read the other reviews of this location. Will review again if I decide to go! read more

I was ordering from their new curbside pickup, my first time trying it - absolute horrible experience. I had called in advanced to see how long after I submit my order when it will be ready. The women I spoke to said 15-20 minutes which was perfect because I was not from that part of town so wanted to make sure it would work for my schedule before I placed it. I called at 30 minute mark after had placed the order, women I spoke to said "we are actually picking your order right now! Call back in 5 minutes and it will be ready for you" i was super happy! And my order was only 6 items so it was a relatively small order. I called in 5 minutes like told and whoever I spoke to asked for not just my first and last name like previous. They asked for my order number? Thought it was strange but whatever. I was put on hold... for a while... and at this point I'm the only one in line now. Employee picks up the phone and verifies if it's under a different name, if its for a different store, and if I didn't place an online delivery order, and then informs me that they cannot find my order. But to stay on the line and they will try to figure this out. Now I'm a little worried because I paid 150$ and I had drinks and food in the car to take home to my family. I was put on hold again. Solid 15 minutes. A women came out to take another women's order out to her, I stopped her to ask what's going on with my order. Filled her in. Then another employee comes out in the middle of our conversation so I repeated the situation. This second employee and came out was RUDE! Had attitude every response she gave me. I told her I didn't understand why when I called the first time I was told my order was being actively picked right now and to wait 5 minutes and then suddenly it disappears? WHAT? Of course I'm frustrated. And then told me "it's very crazy in there trying to get orders and that they probably never got the order because it hasn't been processed through the system yet. Takes an hour for an order to be received and picked" YES I know I am an essential worker and I completely understand this craziness that everyone is going through right now. But my question was never answered? How did my order disappear? And why was I being lied to about it only takes 15 minutes to receive and pick my order and that is was actively being picked? She walked away from me in the middle of me talking! 5 minutes later she comes out with my order. Customer Service here is horrible. The way she handled the situation was horrible. Everyone is dealing with this pandemic stuff and it's overwhelming! I work at a grocery store so I know first hand! So Ulta is not the only place honey! Learn some respect, customer service skills, and employee communication! read more

If I could give it I would even give a star. I just left the facility about 35 min ago and I walked out of there livid. Ready to raise hell. When I arrived at the store there was a situation where I think someone shop lifted and of course the staff was high alert but that is no excuse for what they did. I had a long blonde chick follow me around in the store. For what reason? Idk. I was simply swatching lipsticks and this bitch was breathing down my back. I couldn't even turn from one aisle to another without her right there! When I reached for an item she stuck her head out to see if I put it back. This is so uncalled for. And I was at the check out I was already pissed I threw my stuff down and walked out. And it's not over yet. The blond little girl was back at the window watching me get in my car and called it over her walkie! Way to be discreet ulta good job! read more

Wanted to put major props in for Kari Jo, senior designer who took time to style my hair free of cost while searching for a styling wand. I feel more educated on how the tool works and am excited and looking forward to purchasing one! :) The store is pretty clean, most of the associates were nice. Parking is easy and location is convenient. The manager didn't feel super warm or friendly. She was more aloof, but polite. My fave Ulta is the one on Hampton and Power, but this one is nice too because of Kari Jo. read more

Just walked in here. I needed something specific. Two ladies that were working were chit chatting in the back. I waited for them to finish. Then one of them goes up to a customer and reprimands her for "double dipping." I felt so bad for the girl as she apologized. The lady told her, "We're going to have to throw that out now." I would imagine she wouldn't have needed to do it if any one of them would have helped her. I walked around a bit more and nobody was around to help so I just left. This location isn't going to get my business. read more

There customer service lacks big time. They don't do anything to make sure the customer leaves happy, and it's happen to me serveral times which is why I'm writing a review for them finally. read more

This store has the worst customer service ever. The manger wouldn't honor an Ulta coupon because she didn't understand it and the employees are always so rude and bitchy. I won't even go into how rude they were the one time I had to do a return because I'd accidentally bought two of the same color lipstick. If they don't want people shopping there then they have accomplished their goal since I'll definitely be taking my money elsewhere. read more

Love going to ULTA, especially the Chandler one. Was in the area and gave this one a go. Still the best place to shop for beauty supplies. The workers here were awful though! They made my shopping experience a head ache, constantly watching me and bothering me. I appreciate the help but less pushy please! read more

Management at the San Tan Ulta should invest in customer service training for their cashiers. Every time I visit this store the cashiers are rude and unhelpful. I will drive 5 miles out of my to go to another location. read more

I normally shop at the Ulta near Chandler Mall...went to this one because was in the area...Walked around the whole store trying to find mascara...there was no one around to offer assistance...when I finally did find my brand, they were all out of the mascara that I use (I use several different ones too) Disappointed with this visit. read more

I went to this Ulta to try and find makeup for sensitive skin. I have a skin condition which makes the skin around my eyes very dry, irritated and red. The employees were very rude. They treated me like I wasn't supposed to be in their store. Sorry I can't wear makeup all the time and my skin acts up. I'm not an animal. It wasn't just one employee who was having a bad day, it was 3 employees who treated me like I was wasting their time. Not only that, but the makeup they suggested for sensitive skin was horrible for skin. (I looked it up later.) It was like none of the employees took the time to care about what they were doing. Employees definitely need customer service training! read more

Cannot get help. Waited 20 minutes for you to unlock the cologne. Time to head to Macy's

By far my FAVORITE Ulta location! I drive out of my way just to visit this location almost weekly. Today I finally took the plunge and got my hair done at this location. Lisa King is SO talented and very kind! When I came in I had what I call a backwards shadow root; my natural light/medium brown roots half way down the length of my head and black the rest of the way down. I of course wanted to lighten my hair up a bit for summer and add more texture to the flatness of my hair. She listened to my explanation, saw some of the images I had come in with, and came up with a realistic game plan to excute such perfect. And when I say perfection, I mean it! I could not be more grateful for Lisa! My ugly, lifeless hair has been transformed into a full, lively head of amazing! She also worked with me on the side of my head I have shaved - some places won't accommodate for this but she did with a smile on her face. We have great conversations throughout the whole process and she has such a fun soul. I highly recommend Lisa as a stylist and this location of Ulta for all your beauty needs. read more

Would have given this store NO STARS if that was an option! Followed around the entire store the whole half hour I was in there!!! I guess you can't go in here and walk around and find what you want you need to have a specific item you're looking for. DONT go to the GILBERT location to look bc they have ALOT of theft says the Manager! and they will follow you to make sure you're not stealing!! What a way to make customers feel Welcome! I will go to my home store in Chandler they respect your privacy! read more

I'm loyal to this location because I've consistently had a great experience in the salon and an excellent cut. I book my appointments at the time of my visit and get a reminder call in advance by a friendly staff member at the location. The stylists smile and I recognize most of them. Courteney is my stylist and makes my visit as easy as a hot air balloon ride. I've been happy every time for a year+. read more

Ronni always does an amazing job on my hair! I decided to go short and I love it! She really takes the time to make sure it's perfect and you like it. She even curled my hair for me! I definitely recommend Ronni if you're looking for a hair stylist! read more

Tasha and Blair were very helpful. Recommended skin care and a concealer that have been amazing. 5 stars for helpfulness and taking the time to talk to me and find the right shade! read more

I love Ulta. Sadly, this location is lacking in customer service. I have never been greeted with so much as a "hi" at this location . I asked for help once and learned my lesson. I first had to find someone to respond to my excuse me , and when one of the workers finally acknowledged me, they told me they didn't carry an item. An item I later found on my own. read more

Came to this Ulta store a few months ago for the Urban Decay Makeup Event and came out with multiple new and wonderful products! Blair did my makeup and really took her time and explained how each product would benefit my makeup look or what products would work best with my sensitive skin. She treated me as a VIP and I felt very pampered in her care. I highly recommend to ask for Blair whenever you are in the store! She loves helping customers and loves her job! :) read more

I wish I could give zero stars or minus zero stars! Went in this evening to make a purchase and told the girl to use my points. She didn't and I didn't realize it until I left the store. Went back in and the co-manager Aris said she would take care of it. So she re rang the purchase and handed me a merchandise credit for the amount of my points $9. Told her I wanted my cash back said she could not do it. I paid with cash I wanted my cash back. What do you think they would have done if I paid with a gift card and demanded cash back? I could tell you want I would get and it would not be cash. So I said return the whole thing. Said fine and handed me back my money minus the $9 and took the merchandise credit card back. She told me I used points ! What? So I gave her $38 and she gave me back $29 and I left with no merchandise and $9 short. Than she stood here with her arms folded and said have a nice day sorry I couldn't help you. I told her you don't sorry and she stood there smirking and telling me to have a nice day. What a bitch. Said I should call customer service and I could not make another purchase using my points for 5 days. When did customer service go to hell? Why are all the stores hiring these women who have no experience in dealing with the public and little to no knowledge of company policy. Even customer service told me they never heard of the policy she sited. My husband went back with me and she treated equally as rude. She literally stood there and kicked us out of the store. Aris you stink as a co manager and as a person . You are a rude nasty person. I hope some day you receive the same treatment. Karma! I have to add to this , I just went and read many reviews on this Market St Ulta and there are more negative reviews than positive ones. Why is this not been addressed by anyone in corporate . I use the Benefit Brow service and Paula is great but sorry to say she has lost a customer. But it seems Ulta does not care. Hello Ulta I can go to Macy for the brow bar and brow items you are not the only game in town. I can shop at amazon, you are no longer worth the discounts points coupons. read more