This was the most *painful*, frustrating and expensive highlights I had ever experienced in the five+ years I've had them done. First off, I called ahead to talk to one of them because a family member had given me a gift card online so that I could get my hair done nicely. Another place had told me that they wouldn't take the card, so I asked this location and the woman on the phone said that was fine, yes and quoted me at $150 for the services. Awesome, I make an appointment and I go in a few days later.
As we set stuff up, I ask the girl I'm with that I have a gift card and is that alright? Again, I am told that's fine. I am seated and the girl starts looking over my hair, I tell her I want full highlights with like two inches trim and layering and she has me pull up a photo of what I'm wanting on my phone. So she starts working and then asks me if I would like a blow dry and styling after and I said yes, so she leaves, goes to the computer and returns telling me that it will come out to about $200. I respond that I was quoted at $150, to which she says that that is the base rate for the services and does not include the blowdry and styling (But on the website it does!) or the products they use. So I tell them to go without the blowdry and I just want the highlights and trim, that's all.
We start on the highlighting... and she starts teasing my hair as she applies the tin wraps! Irritating my scalp horribly to the point that I start tearing up while she's working. But I say nothing because surely she won't do this to my whole head, I was wrong, terribly wrong, by the time she was done, my whole scalp was on fire.
After the tin wraps were applied and allowed to rest, she then takes me over to the sink to wash it all out where she wrings out my hair, making me full on cry in public because my scalp hurts so badly at this point and I was just so embarrassed. When she realizes just how much pain I am in, she finally starts talking to me about how she's almost done and she adds product in my to help calm down my scalp. Something she charges me extra for later...
So after I go through all this, the bill comes out to $200 still so I show them the gift card and this is when they tell me it does not work, like they can't even find it in their system and the person I spoke to on the phone was apparently new so that's why she told me I would be fine...
So the whole reason why I chose this place and decided to get my hair done was useless and I had to pay the full $200 dollars for not even FULL HIGHLIGHTS, they're partial at best, and I was charged for FULL!! read more