This review is in regards to my hair salon experience. I booked an appointment with Nora for the signature haircut. I ended up getting my wash & treatment done with Jesus, since Nora had to take a lunch during the beginning of my appointment (not her fault). Jesus was very kind and the hair wash felt amazing! When Nora came back and it was time to do my hair, she asked what haircut I wanted. I showed two pictures and she let me know based on my current hair, which would work best with my thin hair. I appreciated that since I knew she was the expert in hair! She did her magic and I absolutely fell in love with how my hair currently looks! I'm so happy I booked Nora. Her customer service, her knowledge, how she made me feel in the chair, was amazing. I can't wait to be back for my next cut with her! read more

I had a very frustrating experience attempting to return a damaged product, despite having the original receipt. The store accepted my purchase without requiring a phone number or account, but when I tried to return the damaged item I was told the return could not be processed unless I provided my phone number or created an account. I declined sharing personal data, should be optional especially when a receipt is presented. I explained that if a phone number is required to process returns that condition should be clearly disclosed before purchase not enforced afterward. I was also willing to show ID for verification, which is a common retail practice, if proof of identity was what was required. What was most disappointing was the lack of support from both the associates and the evening manager. I had the damaged product in hand yet the manager stated they could not process an order override or offer any resolution in-store. Instead of assisting or escalating the issue appropriately I was simply told to contact customer service. I have never experienced a manager refusing to resolve a straightforward damaged item return and redirecting a customer elsewhere rather than helping in the moment. Additionally, return policy language directing customers to "ask an associate in store for more information " is vague and does not adequately disclose mandatory data requirements. I've shopped at many beauty retailers and have never been required to provide a phone number to return a defective product with a receipt. This experience felt unnecessarily and poorly handled, and I hope store management reviews both their return practices and how managers support customers when issues arise. read more

MELISSA IS THE BEST!! Ok so i came in looking for some makeup basics as I wanted to start doing my makeup. Melissa came up to me and immediately helped me out, she explained everything to me and which shades work better. Super helpful and very friendly!! Also she does eyebrow waxing and I was nervous because I have thick eyebrows and every-time i get them done anywhere they always mess them up. LET ME TELL YOU I LOVE HOW SHE DID THEM!! She mapped my brows and made sure i liked them before she started waxing. Super pain free and she was very professional. read more

Came here in a rush on my lunch break asking specifically about Estée Lauder (my app kept rematching me to the same shade that no longer exists) told the worker this and she was rude and condescending telling me it's not going to be the same shade as before no sh*t that's why I asked for help. read more

I love this Ulta. Everyone here is always so friendly and helpful. I've been to a few stores since the start of their 21days of sales. And this is by far the best one. read more

Being a single mom to two autistic kids it's always hard to find time for myself and feel pretty.... I went to Ulta Beauty in Compton today and kerigma helped me not only with the best hair service experience of all time, but she helped me color match my face with a product that is easy for a mom like me in a hurry so I can feel my very best. I'm so thankful for her she is a 1000/10 read more

Ulta Beauty - Before - Hair Salons Near Me - Compton, California

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5 stars are FOR MELISSA ! She is the MOST professional and friendliest tech working at the brow area. I love the way she does my brows each and every time :) I like that she is approachable-talkative and gentle with brows. Definitely wonderful, you are the best brow tech ! Thanks girl ;) read more

I came here to pick up and order I purchased two hours ago. Employees are very rude. I say hello they don't say it back. I told her I do not have my ID on me but I have the confirmation she said "well there's nothing I can do". I understand it's policy but seriously, it's Ulta. Then she says "well nobody grabbed your items yet" , I was confused because why should it take two hours for someone to grab two items? I just don't like rude employees. read more

I honestly can't say enough good things about my experience with Cristina . As someone who struggles with anxiety, finding a stylist who makes me feel comfortable, heard, and genuinely cared for has been life-changing. From the moment I sit in her chair, she creates a safe, calming space where I can truly relax. She always takes the time to understand exactly what I want, and every single time, she nails it perfectly. I leave my appointments not only loving my hair, but feeling confident and empowered. She never tells me "we can't do that" -- instead, she brings such positivity and creativity, always finding a way to make my vision come to life. If you're looking for someone who is not only talented but also deeply kind and supportive, Cristina is it. I'm so grateful to have found her. read more

This place is always sooooo unorganized. I keep running to this one for last minute things I need and regret it EVERY TIME. It's clearly busy and they only have one register open, there is a lot of staff on the floor and two extra girls behind the counter... and only one register open. Took me more than 30min to check out. When I got up to the register the girls have a stink face... like ringing us up is an inconvenience... and by the time I got there... there was another 16 people behind me. This is ridiculous ULTA, do better. read more

Too much talking amongst eachother and not enough working. No greetings or goodbye's, no one asked if anyone needed help they just conversed with each other. No one cares about customer service anymore it's sad. If the manager was on that shift shame on them. read more

Super rude during Happy-Returns. More like snarky rude-returns! Horrible customer service.

Terrible experience at the salon. We booked an appointment with Christina on the site but when I came in person they moved me to Jessie who was apparently on lunch - I was on time but they made me wait 15 minutes and said he was still at lunch. Then complained that I shouldn't have been able to book with Christina because she was booked all day - no apologies were made, the energy was not pleasant or professional. Never booking with them again. read more

Don't waste your time here. Read the other reviews and take them seriously. The staff at this location are consistently rude rolling their eyes, being sarcastic, and showing zero interest in helping customers. Even when treated with politeness, they act like you're inconveniencing them just by asking a question. I've worked in customer service for many years, and I can honestly say this is one of the worst-run stores I've encountered. The way the employees behave makes the experience unbearable. This location would honestly function better with no staff at all. Corporate should really open an investigation into what's going on here. Customers deserve better. read more

Today I went for an eyebrow waxing service and it was the worst service of my life. The attitude of the person who attended to me was awful. I would never go back. read more

This location needs to work on better Curbside pickup. What is the point of it and taking up parking space? I used my Ulta app to let them know I was here 2 times and then I called to let them know I am parked at curbside for the past 20Minutes. *Not short staffed today. I read more

It's been three months and this is my 2nd hair appointment at their salon, this time with Nora, and she was so amazing. It was the most gentle haircut I've ever gotten, I felt so relaxed; I almost fell asleep. She was so nice and I love my hair so much. It came out better than I expected. I feel so much lighter and happier. Thank you Nora! read more

I've been to many Ulta's, never have they rejected for me to use the restroom and a simple "no customer restroom" would have been way nicer than what the salon ladies did. I asked if the restroom was available, they all froze and acted like they didn't know policy. One said no. Another one said yes but it's busy right now. A girl with highlights said to another worker "isn't restroom for salon customers only". I waited about 10 mins and no one came out or the restroom, so I knocked and it was empty. As I walked out the group of salon workers talked about themselves LOUDLY as they looked at me, "go lock the restroom, next time just say no it's not available". They could have kept their comments to themselves or after I left. They were all so unprofessional. read more

I've been to a few Ultas but this one in particular I love. But only because I got great customer service from Chyna! She was so amazing and took her time to help me find what I was looking for! I'm starting to get back into make up and she helped me find my shade in a tinted moisturizer. She gave me great recommendations! She also helped my husband! He loved her as well!!! She was so helpful!!! I even went the next day and didn't expect to see her! I had forgot to ask a few more questions and she took the time to help me again! We definitely will be going back! Hopefully she is there the times we go! read more

I went to ulta to dye my hair & get a full highlight. When the stylist Natali finished my hair , she completely forgot to do a root blend & didn't leave the school toner longer which caused certain parts of my hair orange. Not only that , but when i went to get my hair styled for prom, my hairstylist took pictures of my hair which showed that she left certain pieces of my hair untouched and some parts too thick. I definitely do not recommend her as someone to do highlights. Ulta choose your workers wisely. read more

Ulta Beauty - thick highlights - Hair Salons Near Me - Compton, California

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I went to Ulta to re'up on a few face products I like from Good Molecules. I also decided to invest in some better quality shampoo and conditioner.. but I was having trouble picking one to try. Manager Jamila saw me and my parents struggling reading bottles of conditioner and walked over to help! She not only told me about two great products in the store she also showed me a hair page online that's had women with similar hair types like mine who gave tips and advise. I really appreciate her, & how friendly personable and knowledgeable she was with black hair care. Destinee in the salon was also warm and welcoming! Also shout out to the security guard in the front, we mistakenly asked her for help when she was on a break and she still tried to assist us (we then later seen she was a security guard and not a actual Ulta person aha) I will definitely be back for help from Jamila & Destinee! (I attached the hair care page if anyone is interested) read more

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So disappointed! Just stopped by to grab some much needed hair products before my trip but once I got to the line it was long with there only being 2 cashiers. When this store gets a little busy they need to start utilizing the ladies just standing around doing nothing in fragrance l. Most other locations lines move quickly and there's usually enough cashiers.DO BETTER! read more

When to do an exchange today and Kather was our cashier she had the worst Attitude and was very rude she must have been having a bad day or something because of the way she was speaking to everyone if you can't handle retail or be willing to help customers with joy hunny find a new job read more

Unfortunately Caitlen has recently left Ulta's benefit brow bar. She was the only reason I came to this location as of late. I will follow her anywhere. Ladies you know when you find someone who does your brows right you stick with them. I have had experiences where my eyebrows were just botched by someone and that is a risk I can't take. You can now find her at Sola Salons in the Lakewood Mall. To stay updated on her work and book your next appointment, check out her Instagram: @lussobrows read more

The tall girl w black hair working on march 6th, is always really rude when I come in here everyone is nice in here except for her, she always has an attitude and isn't helpful. You're there to help women not be rude and choose which ones you be nice to it's a customer service job you should provide good service to everyone. read more

Had a 1:30p salon appt today 6-18. Got there @1:38p. She wasn't finished until 2p so I left. Bad service, not professional on time management. read more

This review is for George at the Mac counter. I just wanted to say thank you so much for doing my makeup on the day of my 20 year high school reunion. I popped in to Ulta last minute wasn't sure if makeup services were offered an Ulta associate directed me to George. I told George the type of look I was going for and specified how important it was for me to have a natural look with a Smokey eye. George over exceeded my expectations. I don't wear makeup regularly and I've had a few negative experiences with makeup artists not listening to my needs and doing what they felt was best but in the end result I hated my makeup. But George listened to me did an awesome job. Everyone complimented my makeup and it was sooo beautiful. I highly recommend . Thanks so much George I really appreciate you. You are a gem . read more

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Great services and very quick, listen to my concerns will definitely be coming back!

Salon- They offer hair extensions and tell you after 6 months you can remove them and get a new set (one time only) so after hearing that from my stylist and did it. The hair is good quality but by month 4 started looking strangely so I had to keep cutting the length. I went on basically every 4-5 weeks to get them moved up. My stylist always let me know I was taking care of them, probably the best client she's has in maintaining them. I was shocked to hear that the denied the claim!! DO NOT GET EXTENSIONS THERE (FALSE INFORMATION) read more

Ulta Beauty - This was towards the beginning of when I got them Oct. 2023 You can clearly see the difference in fullness so obviously they were shedding. - Hair Salons Near Me - Compton, California

It's not fair . They should not lure you in with fake advertising. I hate the way my hair came out. NEVER AGAIN !!!

Usually I love coming to this store, everyone is friendly and nice but today was the first time I felt unwelcomed. I was browsing searching for my product and I wasn't sure I had the right product so I grabbed the item and just opened the box to view the bottle and see if it was the one I had previously used in my home...and so instead of asking me if I needed help, an employee with a condescending manner asked me not to open the item. I apologized but they didn't seem to care and walked away. I felt like because of what I was wearing, he must have thought I was going to steal it. I'll still return to this place, I only hope I am treated a little better next time. read more

If you are looking for a hair stylist please see Cristina! Not only did she give me a great haircut but she gave me so much confindence in my curls! I can't wait to take all your great advice and use it. I will definitely be back for that express keratin treatment! Also thank you to her assistant for taking great care of me. read more

Best Ulta ever! Don't be scared it's not ghetto because it's in Compton lol! They are not all up your business seeing if your going to steal, and let you do your thing and play around with the make up. I think one of the black girls was the manager she was so friendly and lighthearted. The ladies were all playing around and had a lighthearted work environment, that made it a fun shopping experience.They were all very nice and friendly. The small mac Hispanic girl's make up skills were bomb! I'm so coming to her to get my makeup done if I need from her. She even said they have makeup teaching classes for 30 minutes to teach you on a specific make up subject. They have so many great clean make up brands. Keep up the great work ladies! See my pics. read more

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I booked an appointment for my daughter to dye her hair and when I get there they claim I never made an appointment, I had the screenshot with the time and the stylist name and they "looked" on their computer and said I canceled it. I told them I didn't. While at the store I get a notification that they canceled it. I walked out read more

Cindy was fantastic in assisting me with attempting to find a conditioner. Although the store didn't carry it, her customer service warranted this review. If you have beauty needs go and see Cindy here. You won't be disappointed. read more

Came here today because another ULTA said they had this product in stock so I drove here to check it versus ordering online. My other option was to drive to Sherman Oaks but that's too far. When I got here, they only had the small sizes which was a bummer. I ended up not buying anything but able to return purchases I bought from another ULTA. I ended up ordering online and getting FREE SHIPPING. Staff here were immediately helpful and directed me to the area where they would have carried it and told me to check Downey ULTA which also didn't carry it, but I'm extremely happy with their service and got my online shopping done. Because ULTA doesn't have a great supply of what I love in stores, I find the best way to buy what I really need is order online. Thank You for your help and this location is huge and really beautiful. Thank You for making ULTA a fun place to shop in any location! This was nice to visit because I usually go to West LA. read more

I made an appt for 4:30pm for color and haircut online, but they called saying that they can't make that time work even though they close at 9pm! They also always call and upcharge the cost... it's really annoying when the price is listed online. I don't want olaplex treatment, serum, or any other add on. I won't be going back. read more

I wanted to inform you guys on a specific staff I assume she's a African American female worker that you may have in Alameda st. Compton CA. I felt highly discriminated due to the fact on how the worker informed others to "keep their eye out" towards us, and while we were heading out she stops me to ask me if i ended up buying a product. I lost my self esteem, I had just entered looking forward to buying my makeup for my birthday. I felt racially attacked because of my ethnicity. I wouldn't like for her to treat others differently because of their color or ethnicity. read more

Horrible customer service not one person on the floor to help. Only one cashier as well, understaffed & unprofessional!

First off Wendy did an excellent job at color matching my girls. She took her time and was very helpful. She had great customer service skills. She was so sweet, If you see this Wendy, thanks again, the color match was perfect girl! Ok Let's get to Elizabeth. Elizabeth helped me when it was time to checkout. Customer service skills was fantastic! She helped me sign up and get some points and She didn't rush me or make me stand to the side. She took her time and talked to me through everything. And she kept a smile on her face. They did so good and treated us so well I went back in the store and tried to tip them. I wasn't allowed to. But I just want to thank you girls for being so kind, and so helpful. I appreciate it. Thanks!! I'll definitely be back soon. read more