This review is in regards to my hair salon experience…read more I booked an appointment with Nora for the signature haircut. I ended up getting my wash & treatment done with Jesus, since Nora had to take a lunch during the beginning of my appointment (not her fault). Jesus was very kind and the hair wash felt amazing! When Nora came back and it was time to do my hair, she asked what haircut I wanted. I showed two pictures and she let me know based on my current hair, which would work best with my thin hair. I appreciated that since I knew she was the expert in hair! She did her magic and I absolutely fell in love with how my hair currently looks! I'm so happy I booked Nora. Her customer service, her knowledge, how she made me feel in the chair, was amazing. I can't wait to be back for my next cut with her!

I had a very frustrating experience attempting to return a damaged product, despite having the…read moreoriginal receipt. The store accepted my purchase without requiring a phone number or account, but when I tried to return the damaged item I was told the return could not be processed unless I provided my phone number or created an account. I declined sharing personal data, should be optional especially when a receipt is presented. I explained that if a phone number is required to process returns that condition should be clearly disclosed before purchase not enforced afterward. I was also willing to show ID for verification, which is a common retail practice, if proof of identity was what was required. What was most disappointing was the lack of support from both the associates and the evening manager. I had the damaged product in hand yet the manager stated they could not process an order override or offer any resolution in-store. Instead of assisting or escalating the issue appropriately I was simply told to contact customer service. I have never experienced a manager refusing to resolve a straightforward damaged item return and redirecting a customer elsewhere rather than helping in the moment. Additionally, return policy language directing customers to "ask an associate in store for more information " is vague and does not adequately disclose mandatory data requirements. I've shopped at many beauty retailers and have never been required to provide a phone number to return a defective product with a receipt. This experience felt unnecessarily and poorly handled, and I hope store management reviews both their return practices and how managers support customers when issues arise.

I been going to FRIDAYs beauty supply, since 1998 and will not shop anywhere else. The store is…read morewell stocked, reasonably priced and the service is always on point: friendly and kind. I stock up on my supplies whenever I go

Tiffany was amazingly helpful and provided great knowledge of the products. I have nothing but…read morepositive remarks to say about this store and their service. Wonderful experience!

She is super kind, helpful, and knowledgeable. She gives samples with your purchases and has a good…read morevariety of items. I recommend the high end lines because its harder to find those brands online. Supporting small businesses are the way to keep the community together. And this small business is no exception. Visit this place!

The lady here is so nice ! Always giving cute samples with any purchase and very welcoming :).read more

This is my third time going to this store in a couple of years. Each time it has been bad. The…read moreowner I felt with rushed the sale even though I wasnt sure about the product. She told me if that wasn't the right one to bring it back with receipt for a full refund even though they don't do refunds. It wasn't the right product. I took it back the next day she wasn't there but one of the older worker with her nasty attitude didn't want to try and help. All she kept saying was no refunds after I told her what the owner said. Then I asked to call her and she didn't. I cussed her out. The other lady proceeded to help me. Even though we never got a hold of the owner she helped me exchange for other things. But rest assure I will never give these types of businesses my money again. This is what happens when I go out of my community based (blk owned bus) and is pretty much why our people don't get along. They try and treat us light dirt. But I'm hear to tell you you will never succeed with that attitude and why your store looks like an outlet instear of a supply store. So thumbs down to this messy store. I'm stopping no one from doing business with them but I wouldn't suggest them to a dog. Have a nice day. ps yelp made me post a star but they don't deserve that one star. Also the reviews that you see that says they are good are dated more than five years ago. This store looks like an outlet peddling fake products. Don't believe do a comparison with a product from another entity with the same one from here and notice the difference. Trust me I've done it. Same name and label. And yes I'm very p o'd at them. Third time is a charm.

I can go to any beauty supply store in Los Angeles. Some have more products and some can be…read moreoverpriced. I come here simply because no matter what time I come, or who is behind the counter, or who is working the door, or what I am coming in for, THEY ARE THE NICEST, MOST HELPFUL PEOPLE EVERRR!! And it's not just me. I always hear how they speak to customers and they are very personable and treat them like family. I always leave with a positive experience. It's really rare these days to enter an establishment and meet genuinely nice people. I've worked in the beauty industry for over 8 years and so I appreciate good customer service in this industry. To whomever is in charge of hiring, or whoever is managing this place, I would give 10 stars if I could.

I have spent countless hours online lusting after these brushes. I will freely admit to falling…read moredeep down the rabbit hole of Japanese fude brushes. When I discovered there was a Hakuhodo store front in SoCal, I had to make an appointment and decide if the hype was real. The brushes themselves are works of art- absolutely stunning. The salesman onsite provided a wealth of knowledge on brush care as well as ideal technique for each individual item. Hakuhodo is well known to have the softest goat hair in the industry, and the artistry and quality of materials used surpasses that of any other that I have come across.

Love! Makeup Brush heaven! Friendliest staff ever and very…read moreinformative. I suggest to call first beforehand. Exceeded my expectations. all brushes are great quality and wrapped on a beautiful box with cute bow. Goat hair brushes are favorite but looking forward to expand my collection with blue squirrel brushes. I highly recommend this place from pro makeup artist to makeup enthusiasts to makeup beginners. Great makeup starts with great brushes.

My go to Beauty Supply went out of business few years ago after 30+ years, googled and found this…read moreplace and can't believe I have driven around that area for years and never noticed it before!! Very friendly, helpful and personable staff!!! Wide variety of products, very Clean and Well organized store, found exactly what I wanted and looking forward to going back when I have more time to Browse all the products!!!!

During Covid this beauty supply would take orders and meet you at the door, So reliable ! Still to…read morethis day I can count on Steve and the rest of the staff to have what I need. Has to be my favorite beauty supply !!

Personalized invoice. Great service. Products are of the best quality and unique. Had been going…read morethe their physical store for many years but when they close due to land being sold, this is the next best thing. Thanks again.

Had a wonderful visit over the weekend. Hubby and I have had the general Alpine Village bookmarked…read morefor months/years, and was finally in the area to do a quick visit. We came by on a Saturday, so a swap meet was occurring on the northern part of the parking lot. There was still a good amount of parking near the actual Alpine Village area, so the swap meet didn't affect parking too much. Alpine Village Cosmetics is on the other end of the Alpine Village, away from the Market. It's near the other smaller shops, such as the toy store, bookstore (which seems to now be closed), antique places, and a shoe store. Alpine Village Cosmetics is a good-sized shop with a lot of products concentrating on bath items (e.g., soap, shampoo, deodorant, hand soap, lotions, etc.), with some candies/mints, too. Eleonore kindly greeted us when we walked in, and offered any assistance if we had questions. Super-helpful when we had questions, and provided suggestions based on products that we picked out. We actually found this place by looking up on where Nivea is sold, and bought several other German-based products to try out. It was a lovely shopping experience, and we're looking forward to visiting again!

This place has all of the best Skin Care, including the high end of Shiseido. Cle de Peau…read more expensive as hell that smells great. I bought the $800 cream once and it was OK but I don't think it was worth 800 bucks but they have other great stuff like face cleanser and nice shadows and lipsticks there. You should check it out.

Where do I start I walk in and am greeted by Tina with a smile, I came in to get a Mother's Day…read moregift for my mom. She talked to me and walked me through the whole gift process, she even went out of her way to put the gifts in a special bag and decorated it herself. My mom loves coming here I can see why, it's because there are people like Tina working here!