It was suppose to be a quick stop. Backstory: I was looking for a B&BW item and the best way to find it is through the app. That's where I saw I could avail up to two items for free, and another with any purchase. So I came through and what good timing! They were having a $5.95 all body care sale! But it was also bad timing: staff member advised to use it AFTER the sale to maximize the benefits - an advise I took. But I didn't leave empty handed. The sale was far too good to skip, so I got a few things - for myself as well as to give away as gifts. Christmas is practically around the corner! Awesome first run, mostly because of staff. They were all welcoming and friendly. Will return soon to claim my freebies. read more

Bath & Body Works - Cosmetics & Beauty Supply Near Me - Carson, California

Always love the wallflowers great sale today. Great cost service, friendly staff. Love the rewards program read more

Bath & Body Works - Hand sanitizers still a must - Cosmetics & Beauty Supply Near Me - Carson, California

I went in today just to look around then I found out they were having a massive sale. I saw one specific item that didn't have a price on it so I asked the nearest sales associate who just happened to be the manager Kathy how much the item was, she looked at me and said it's full price then snapped her head to the side and said to another associate let's go over there while I was still talking to her it was really rude and unprofessional read more

Staff was very friendly, we immediately greeted and shown the specials they had going on. It was as a super cute display set up and it smelled wonderful in there! read more

Bath & Body Works - Cosmetics & Beauty Supply Near Me - Carson, California

The annual sale is almost over I was able to get some 3 wick candles for 75% off today. Love this store it's well organized and neat. The staff is really helpful, will definitely return very soon.... read more

My first time at this location and it was NICE! They have EVERYTHING. Very pleasant location and the employees were awesome. I didn't notice until I got home, the young lady wrapped my wallflower refills in paper to prevent them from hitting each other. That was so freaking kind of her. May be normal to some, but I've never had a location do that and it was very much appreciated! I'll definitely be back! read more

Bath & Body Works - She wrapped all my wallflower refills in paper, that was so kind of her! - Cosmetics & Beauty Supply Near Me - Carson, California

I just wanted to write a short review about this location in Carson, CA . I went in looking for a birthday gift for my friends 50th birthday. They always have a special going on in most stores or you can shop on line for more deals. The store associate named Candice was just wonderful!!! I mentioned my purchase was a gift and she went above my expectations on how much she took her time in wrapping it up. I definitely recommend this location to anyone. The manager here is also very helpful and friendly. Thank you Bath & Body Works read more

What can I honestly say about Bath and Body Works that hasn't already been said? This location is perfection and a great addition to the Southbay Pavilion. The staff at this location is always very helpful and makes you feel great about purchasing from their location. COVID-19 - Immediately when the kids and I were about to walk into the store, a staff member called us over and asked us to kindly sanitize our hands and grab a shopping bag. Fortunately, there was no line to wait in because at Christmas time, things were crazy due to the store limits and they are still limiting capacity and reinforcing social distancing within the store. They no longer samples of the sprays or lotions for customers to try on. Their way of stopping the spread! We grabbed our shopping bags and directly went for what we came for...and other stuff of course but, you know what I mean. My daughter loves their lipgloss and I've been using hers because I ran out and I love this minty gloss. It makes your lips feel cool and the consistency (which is very important to me) was on point. Needless to say, I purchased one for myself. The lippies were by two get one free...guess who got the free one? Yup, not me LOL l also used the app to get my free reward of $16.50 or less. I mean, who would buy anything less? I need all of my $16.50, so I purchased an Energy body scrub. It smells AMAZING! I tried it out already. Self-care is on the rise. With the app, you get a free reward with every 75 points you receive. Trust me, they add up quick! Get the app and start earning points toward free rewards and exclusive deals. read more

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I love bath and body works however I'm totally disappointed on the after Christmas sale I bought candles and these damn candle have no fragrance or scent at all this indigo paradise is not letting off any smell I really want to return it I'm gonna try another one and if is dead I'm returning them read more

Bath & Body Works - Cosmetics & Beauty Supply Near Me - Carson, California

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Nice place, very clean and very organized. Everyone is so sweet and kind and every friendly to each other.

Candice was wonderful. She was very sweet and helpful. Very happy with my shopping experience.

I loved the experience here.Angie took care of me quickly immediately when i entered. She was very sweet and super heldoful when answering my questions and asking opinions. I will be returning soon overall excellent service. read more

Bath & Body Works - Body care - Cosmetics & Beauty Supply Near Me - Carson, California

Hi I went to pick up my order from Southbay pavilion store and one hand cream have hair stick with the cap and other one was all spill and cap was dirty, I told the working girl in store and she said , she can't help me to exchange or clean . I am so disappointed, very bad customer service . It was my first experience order online and pick up from store but it not worthy. She makes me so mad that huge brand no customer service. read more

Bath and body works needs to just stop sending me coupons at this point if the workers that work here are gonna be rude. This is the second time I've received a coupon in the mail that didn't work. I never go to bath body works and yet they always send me coupons so i decided to go to this location with a free body care. The girl ringing me up was clueless and called over the tall black girl and she was like um you used it and i was like no i never come and this happened to me before and she was like well you used but it ima get it go and just walked away. Like girl wtf????? Whatever this bath body works sucks ass read more

Beautiful place, love the layout and the store is quite large. Lots of different areas to look through from candles to plug in warmers. The staff is friendly and very helpful. Showed us around to the different areas. And they are very nicely put together. You can now purchase the decor that is paired with the display. I found several items that I could easily have taken home with me. Great addition to the Carson area. I couldn't wait for it to open. read more

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I have been to different bath & body works locations and by far this one is the BEST!!!! Came to exchange some candles. ANGIE at the register made everything so easy! She was super friendly and helpful !! People like her makes us customers want to go back!!! Thank you ANGIE you are awesome!!! This will be my go to location from now on! read more

So happy there's finally one in Carson. Love the set up and all the choices. Today was Buy three get three free. Although, I did pay around $43. Still, it's worth it, because it use all their products I would have given five stars for the rating, but as I approached the store and looked around the front, none of the girls would help me. They just kept walking past me without saying anything. Finally, Bianka approached me. She helped me choose some new selections and even carried my basket for me. Looks like I'm going to be a regular hair!! read more

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This is my go to Bath & Body Works. Candace today went above and beyond in helping my boys and find amazing wall scents. Everyone working there is always very helpful and they always have what i need. read more

Jocelyn, i think her name was, the Hispanic short supervisor but with enormous energy and attentiveness helped me as the stereotypical male lost in the battle to make my living space more welcoming and refreshing. Even before she attended to me she was always flashing a bright smile that welcomed my awkward questions and plea for suggestions. I'm making it a point to detour from the drive home from work next time I need to restock here if the service is always this great and on point to suggest current promotions. I even signed up for the app thank to her suggestion! A+ read more

The whole staff here is so friendly and helpful! Greg was my favorite! Just a bubble of joy and very sweet and helpful! I'll be coming here again! read more

Very clean and organized store. Was very impressed by B&BW associate *Greg*! Was very welcoming and provided awesome guest service to me and my niece! read more

This location has great customer service. I came today because Brittany told me about the lotion deal today! She was so nice and also told me about the rewards app. I definitely will be back for my holiday shopping just for the amazing experience. Thanks again Brittany! read more

Bath & Body Works - Cosmetics & Beauty Supply Near Me - Carson, California

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UPDATE: 10/14/17- I cannot stress enough of how much I love this store! Staff are always great, friendly, and super nice. Not only Maria, but also goes to Jacob. Two thumbs up to you guys! I moved to Long Beach, and somehow I still find myself driving to this location to buy my goodies. And if that doesn't tell you anything, I don't know what will. **************** This is my favorite Bath and Body Works store. Every time I come in here, the staff are always nice and approachable, unlike the Lakewood Mall one that was very rude to me during that free candle with any purchase that I never even got. Anyway, this review for today is mostly for Maria- she is so awesome and very helpful! read more

Great options and super friendly associates whom are knowledgeable. Lines move quickly.

The staff are very friendly here, it's a bit small inside but always neat and organized, I just would like for this location to have new releases sooner, seems like they are last to get the hot ticket items. read more

I never get out this way but since my friend wanted to go to Ikea and lunch outside of this mall we decided to pay a visit to this place. I'm so glad I did! It's like no other Bath & Body Works I've ever been in! They carried their usual soaps and lotions. The candle selection is bigger than any store I've ever been in. They even carry ceramic warmers and wax! Oh! The cute holiday decorations! I've never been in another store that carries holiday decoration like this place. It's out of my way but I'm sure to go back for the Christmas holidays! Great job! Employees are extremely nice too! read more

My mother and I went in looking a bit lost however a nice young lady named Ivonne helped us a lot. She was super helpful from start to finish. Had about 7 different people asking her for help and helped all of us in an orderly manner. If she was stressed, she sure didn't show it! I will most definitely come back here again to continue my holiday shopping! Thank you so much Ivonne! read more

Poor communication abut change in coupon policy. Buyer beware. Caveat emptor!!! Normally I love BBW... It is my go to for all things fragrant and refreshing. However, this is now changed for me due their switch in policy with no prior notice. Read on.... On 12/27 my daughter and I came in to shop the post-Christmas sale. Between the two of us we spent almost $150. However, we arrived at the counter to pay (2 sep transactions), and we each had a coupon which said it could be used in store, for $10 off anything more than $40. Sadly, we were told that such coupons were no longer accepted and to sign up in email to get them. This would have been fine had it been posted or we were informed BEFORE the sale began to ring up (we could have made our decision to keep ringing or remove items to reduce the cost). While waiting for my daughter to check out, and having ordered many times online, I looked in my email and saw no such coupons. I then "re-signed" up and still I got no email while I waited; no acknowledgement, no nothing. One now wonders about this new email practice they tout. As a rather loyal customer, I dont think it would have hurt their reputation to take 2 $10 coupons for the two of us who practically spent $150 in store. Having been a store manager before, this is certainly something I would have honored to a customer especially given that no one informed us BEFORE the checkout began. Instead we got rudeness, and an attitude of "its been in place for about 3 weeks" which is seeming untrue given I had just been in the same store purchasing other items for Christmas gifts and was told nothing at that time about the change in coupon policy. Surely would have been good service to do that. We have been loyal customers for many years and in part it is due to the sales and coupons gotten and accepted whether found online, in an email or from a previous purchase. However, with the change made in your policy, and no communication to your customer base beforehand, I question the value placed on its customers. Thought Id share this with my followers since BBW isn't going to.Oh, and I still don't have an email with a coupon in it or other information about how to obtain one. read more

I love Bath & Body Works so very much, but at this particular store I didn't have such a nice experience. The only reason why I am giving it three stars is because I love my fragrances much more than the unfortunate rudeness of some of the employees. The managers were very pleasant, but some of the workers were not. read more

I like coming to this location because it's very close and convenient to me. However, the bath & body works employees aren't the friendliest. I came in looking for an item (the holiday $30 blanket). I asked one of the of the girls at the entrance if they had the blanket she automatically said no. I said really because I just called like 10 minutes ago and they told me they had it. I than asked her can you go ask someone else and she went to her manager and asked her. Her manager said yes we do have them you just need to go grab it from the back. She said go get her one. The associate looked mad and brother when she came back I told her thank you. And she just walked away (rude) but its okay I got my $16 blanket :) Nice store but their employees aren't the most helpful. read more

I love this location of bath and body works!! Morgan was very helpful!! Juliet was very helpful as well

Brittany was great! I tend to avoid this store because I'm the type of person that prefers to be left alone and not bombarded with sales people. I came in, looked around, got what I wanted and went to check out. Brittany was at the cash register, She had a cheerful demeanor that didn't seem forced. She gave me info on upcoming specials, told me about the phone app but managed to do so in a way that wasn't pushy. She even convinced me to download the app even though I usually stock up on my BABW supplies for the year during the holiday season. I'll be making this location my Go To store. read more

i went to south bay pavilion then i saw bath en body, me and my husband was excited to check it and buy something. i ask this lady and shes african/american for coupons if she can provide us, but sadly she reply with attitude said "we are not allowed to give coupons if u did not purchase first" so i was shocked with her attitude. ussually some saleslady in other branches was glad to give coupon, because i left mine. im a bath and body costumer for how many years thats why i taught she can give me some, if not, its ok. but dont show attitude to ur costumer. you can comply in a nice way. i was ther just an hour ago 8:50 pm closing time nov 7,2016. she ruined my day, it was perfect. read more

Bath & Body Works - my receipt, to prove i went ther - Cosmetics & Beauty Supply Near Me - Carson, California

A nice young lady helped me find an awesome cologne, Taekwood is my favorite cologne now for sure they had a special that day of buying 3 and getting 3 free so I took advantage of that special, and honestly it has been a good choice because a lot of ppl asked me for the name of the cologne. read more