Today, I went to the Mac store with my friend, and we were helped by Silvia. She was absolutely wonderful from the moment we walked in. Silvia was so warm, approachable, and genuinely kind it immediately made the whole experience feel welcoming. She took the time to really listen to what I was looking for and gave thoughtful recommendations, especially when it came to brushes. Not only did she suggest products that suited my needs, but made her advice feel personal and tailored. What stood out most was how patient and caring she was throughout the interaction. She didn't rush us at all and made sure we felt comfortable asking questions. It's rare to meet someone in retail who brings such a genuine, friendly energy, and Silvia really went above and beyond. I left the store not only with products I'm excited to use but also with such a positive impression of her kindness and professionalism. As a person who works in customer service I appreciate her services. I will be returning soon! read more

I'm new to the area and when I walked into this particular Sephora at Del Ammo Mall I was not greeted by anyone, not even the three people who stood at the door. I went on to try to find the product that I was there to buy and was told they do not carry it at this location. She pointed me in the direction of Mauricio and he was somewhat rude, looked the product up online and said they did not carry it. That was it. I left and went on their site myself and there it was. I bought it and that was that. Normally Sephora impresses me by their assistance and welcoming attitudes. Do better Del Ammo Mall location. read more

I've been a customer of Nordies and this MAC store for over 20 years. II came in today to obtain assistance in identifying the proper match for foundation and powder. I waited for over 25 minutes before someone would appear at the store. When someone finally does, I explained my need, felt that I treated her with respect, yet her behavor towards me was ride, dismissive and frankly low and unprofessional. I come here to get the assistance that I need since they are the experts, instead, she was rude and tells me that I'm supposed to make the decision, spoke down to me and then became upset when I asked if I could make an appointment to see a makeup artist on a different day. She asked why I did not want to have her help me, I softly and most kindly said, to be honest, I feel spoken down too and not wanting to assist me. She said she was the counter manager and dismissed me. I came here ready to shop and leave with the positive experience I usually had in the past. Clearly this location has gone down hill, there is no regards for the customer, no talent, no experts, only rude bitter women. Do yourself a favor and head to the Macy's in Manhattan Beach where the men there are nicer, want to not just sell a product, but can do make up. read more

Friendly. Super helpful. Gigalash mascara the bomb.com. Great store for pros and civilians alike. I tried to write a short normal review but required by yelp to make it longer so fine yelp, gibberish it is. read more

I was very impressed by the level of service that I received today from Jess. I didn't expect such great service like that; just general customer service, but I was surprised that she was so friendly. I was at the mall early this morning anyway, because I treated myself to a movie. Today was about taking care of me and that included a stop at my old stomping ground, MAC. I own a lot of MAC makeup and I mean, a lot, even though I rarely wear makeup...go figure. My best friend and I used to go religiously and buy so much makeup that we literally never really ran out of anything. Normally, I'd buy MAC in Nordstrom's; this was before they branched out and had their own stores, besides their Flagship store on Robertson in LA. I was very glad that it wasn't chaotic and super busy, which is what I expected. Unfortunately, I ran out of my foundation and had been squeezing as much life out of it as I could until it was completely dead. So today, I knew that I had to go in and replace it. The security guard first greeted and welcomed me when I walked in, which was a nice touch...didn't expect to be acknowledged by him. Then Jess walked over to me as I was walking in and continued with the gracious greetings and followed that up with, "Can we get a moment to admire your nails?!" Lol! I told her they were my birthday nails and we chatted for a bit about them and then she asked what brought me in. I showed her the bottle of what I needed and she proceeded to tell me that they don't make the mineralize anymore, so she tested another one on me that was very similar. I liked the light coverage, as I don't use a lot of foundation when I have it on and I also didn't want to look like a drag queen caking on too much makeup. I'm a freak about my skin, so I love very little coverage, unless it's a special occasion; then I love to look more dramatic. I grabbed a couple more items and upon checking out, she gave me a 15% off discount for my birthday reward! read more

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Some of the people that work at this location are wonderful! While others.. give out false information. I forgot what the guys name was, but he kept complimenting anything that touched my face, even when the concealer color was way off; it felt like he was just trying to make a sale. I break out easily, so I like to let make up sit on my face before I actually buy it, he informed me that it's not the make up that makes people break out ; it's dirty brushes. Yes, dirty brushes make people break out, but so does the chemicals used in make up! Coming from someone that has suffered from break outs my whole life, I can confidently say, he's giving out false information to people. read more

My daughter had an Appointment to get her Makeup done Today with Jenique for Prom. She discussed with my daughter what she would be wearing to Prom and asked for her input on how she wanted her Makeup done which I liked. The Makeup that she did turned out amazing and the eyeshadow she used really brought out my daughter's hazel eyes. It was awesome to watch the transformation as my daughter blossomed into a beautiful young Woman right before my eyes. Sometimes when you get your makeup done you never know how it will turn out because everyone has a different technique. However it was nice that Jenique stopped to ask how my daughter liked what she was doing throughout the hour and a half session. In the end both my daughter and I were extremely satisfied and we even ended up buying several MAC products so my daughter could keep up her look throughout the Night and also for future use. Thank you Jenique for your part in making my daughter Kileigh's Prom experience one she will never forget! read more

MAC Cosmetics - Cosmetics & Beauty Supply Near Me - Torrance, California

Horribleeeeeeeeeeeeeeeeeeeeeeeeee customer service!! I wish I could give negative stars because they definitely deserve it. These women are not attentive and are rude. They don't acknowledge you when you walk up to the counter and they rush you when you're trying new products. I only go to this counter to pick up something that I'm out of, I dont come here to try new products or to ask for tips and suggestions. This counter gets really crowded and each artist is always busy. They should look into having a person who is strictly there to be a cashier. read more

I didn't get her name but she was very knowledgeable. Help me find my lipstick shade in one try. S hee told me about a gift with purchase and I ended up buying mascara, lipstick, blush and lip liner. I will definitely go back when I need more products. read more

This MAC location is more of a convenient pit stop for when you need to restock your essentials, or you already have in mind what you want. Customer service is okay...that's about it. read more

Ana is amazing!! She absolutely slayed my make up for an upcoming wedding!! She is super personable and skilled at what she does! I think I may even hire her for my wedding! If you're at the Mac counter at nordstroms Del Amo mall Ask for Ana. She will exceed your expectations hands-down! read more

This is one of my favorite mac store!! Everyone is so nice, attentive and helpful. They had everything in stock and they had a new cool virtual reality makeup station where you could try on different lipsticks, eyeshadow and blush to create a makeup look for you all by looking into their camera. It was super cool, I was able to see how I would look without actually trying the products on. They also had a few sales( which is always a plus) so I had to stock up on the infamous prep and prime fix+ read more

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This is the perfect place to request a list of items and for them to want to hurry you up to ring you after saying anything else while walking away yet still selling me the wrong items and realizing until I get home ‍ read more

My sister used to work here a long while ago, and everyone she worked with was great and super friendly. Now-a-days..I feel like every girl who works at MAC..are straight betches. They definitely think they are higher above you and chet. The girl who helped me, which her name was Victoria, was pretty rude. Once I told her I needed a $25 gift card to MAC..she just goes, "You know it's just a Nordstrom gift card..right?" Okay.....don't gotta give me attitude for it. & then her other coworkers are cheering cause she got a sale, and she proceeds to say, "I'm doing a stupid giftcard." WOW. She's not even like 7 ft away from me, and I could hear her CLEARLY. Think before you speak. Improve your customer service skills..PLEASE. read more

The worst customer service I have ever experienced! These girls are sooooo rude! Every time that I have gone there, they literally just stand there and stare at me, and don't even ask if I need help!! I was here last week to purchase a lipstick. I told myself that I wasn't going to come here anymore because of their horrible attitudes, but I ended up coming back because frankly, I'm not going to drive to Del Amo Mall when I'm already at Nordstrom, and I really needed to buy makeup cause I was going out later that night. So, I'm standing there with the lipstick in my hand. There were 5 girls working, and only 2 other customers. 5 minutes passes by. I ask one of the girls for help and she says "be right there." 10 minutes passes by. The other 4 girls are just standing there giving me dirty looks and not helping me. 15 minutes passes by. WTF? I'm not just standing there to stand there! Someone help me already. So I tell one of the girls "Am i gonna get some help or should I go elsewhere?" The girl responds "oh sorry" and walks over. "Can I help you" she says. I say, "Umm yeah, I've been standing here for 15 minutes and no one has came over to help." She doesn't comment. Then I ask her for her opinion on which lipliner would go with the lipstick I chose. She threw two pencils at me and walked away. She didn't even ask whether I wanted to try them on. So what did I do? I threw the lipstick and walked away. Three weeks before that, I was there to get my usual foundation compact. I waited 10 minutes before someone came over to help. I really liked the girls blush color, so I asked her what she has on. She says "oh, this color won't look good on you." OMG are you kidding me??? I didn't ask whether it would look good on me, I simply asked you what color you have on! How rude is that? And how do you know it won't look good on me? Did you give me a chance to try it on and judge for myself? RUDE! I am never going back to that MAC counter! I don't understand why these girls are sooooo rude? I have never ever been to a MAC counter or MAC store and had a bad experience. These girls need to get their act together! I'm surprised Nordstrom would allow such horrible customer service. They need to re-train these girls. I would give them zero stars if I could! read more

South Bay Galleria 1835 Hawthorne Blvd Redondo Beach Redondo Beach, CA 90278 In my opinion, they have poor customer service. The Mac staff here should NOT be working at Nordstrom. They are ruining the Nordstrom motto. Especially Sanna (sp? read more

Dear lawd have mercy on these overly made up harlots. I like to get my shop on after school once in a while. I love makeup. I step in and get ignored, which I'm fine with because the last time I went in here, the girl didn't know what I was talking about when I said I wanted a SATIN red with blue undertones. (How could you not know what I'm talking about?...You work at MAC...) Finally, when I ask for specific blushes (Breezy and Dollymix.) they tell me that they don't carry those. YOU DON'T CARRY THOSE? They're not limited editions, girls. What the fuck are you on about? I told them so, and they said "Well we don't have those, then." Why don't you check? GUUURL. Sad to say, I stormed out of there and got my blushes online instead. read more

Well... Everyone knows MAC has good cosmetics. But i expected they would Hired professional people. The woman that did my makeup had a bad attitude like if they actually are doing You a favor! I mean we all are there to buy, we want good costumer service a smile don't hurt anyone. In the Other hand continuing with the woman.. She did a Horrible work on my face!! She used a tons of foundation and powder... she didn't even care to use a lipstick, my lips were all dry with dry foundation. I can barely do movements with my forehead for all the makeup and powder she used. I don't blame the products at all because if you know how to blend the foundation, eyeshadow etc. their GREAT!! But this woman looked like she just wanted to finish to be just standing there, there was a lot of help and not busy/crowded at all. I ended up buying a concealer (they have really good ones) A Primer and an Eyebrow pencil I believe MAC is not too expensive on the eyebrow pencils as other brands and their great! I have nothing bad to say about the products... read more

Just left your store and have never felt better about the way I was treated and the positive vibe in the store. Bridget is not only beautiful and kind but she's also knowledgeable about your product. She helped me so much I left feeling really loved and important and I am SO impressed by her. Thank you!!! Margie Provine read more

Went to buy a replacement foundation and exchange a lipstick I recently bought at MAC @ LAX (where the service was not satisfactory). I was met with Alberto, who was amazing! He gave me great tips for foundation shelf life and some tricks to checking my matte lip application. These were tips that I wished someone had told me years ago! I'm so happy I got to meet a makeup artist with so much knowledge and thrilled he's at the MAC right next to my house!! See you soon Alberto. read more

I have to agree with what everyone has posted so far. I was there, picked out my lipstick, stood at the counter for forever...the "store" was not busy...one customer. Everyone ignored me, I went to another counter to get help. I go to Simi Valley Macy's for my Mac makeup now. read more

Today I had the pleasure of meeting a very professional, enthusiastic, helpful, knowledgeable, polite woman named Stephanie Lomeli who works at the MAC counter in Macy's. I've been treated rudely in the past by MAC team members and ordered my make up online because of it. However, Stephanie was sooooo helpful that I'll continue going to that store to see her. I appreciate the time she took with me and the suggestions she offered, instead of being rude or pushy. Stephanie has outstanding customer service skills and truly made my day!!! Thank you so much Stephanie! read more

Abby was wonderful she did my moms make up for her birthday she was professional, kind , and knowledgeable! I would recommend Abby to anyone

Went in to get a new studio fix and was lucky enough to get Melinda to help me out. She's amazing at what she does. Super helpful and honest. I ended up buying a blush and going back for some other things. She did up my friends face and the colors she chose were perfect. She knows what she's doing. Ask for her if you ever go to Mac. read more

MAC Cosmetics - She's doing my friends makeup - Cosmetics & Beauty Supply Near Me - Torrance, California

I went on Sunday December 12th. The workers are helpful but I was so disappointed that right now with the surge of COVID cases, the tall, slim guy that works there was not wearing his mask properly. His mask was only covering his mouth & his nose was exposed through the whole time I was there. I wanted to look around but I decided to just buy what I went for and left. SMH! read more

Just finished getting my makeup done by Ana. Very professional and on time. Showed her a picture of my outfit and she went to work. Loved my makeup! Will definitely go back, thank you Ana! read more

HORRIBLE CUSTOMER SERVICE!!! Went to exchange my item because they sold me a dry item! Cashier looked at me and was like "oh, we're closed at 8...I can't exchange your item" it was 7:40pm... I AM COMING BACK TOMORROW AND JUST GETTING MY MONEY BACK AND GOING TO THE SEPHORA AT DEL AMO MALL! They have 100x better customer service there! This is not the first time they mistreat me as a customer there! read more

I can't even tell you how Sanaa saved my butt. The morning of my brothers wedding where I was a bridesmaid, I opted to get my hair and makeup done at a salon (Blodry bar). Worse decision ever. As I'm getting my hair done, they tell me my makeup person quit two weeks prior. As a I frantically Yelp to find someone to do my makeup, I call the MAC at Nordstrom. Thankfully Sanaa was free. When I get there, I beg her to be done in 45 minutes. Not only does she get it done before my timeframe, she does an amazing job. I kept getting compliments all evening on my makeup. Even the items she recommended that I bought, I'm obsessed over. She's awesome. read more

it really depends which girl is working. i went in today and she looked so angry and mad. she didn't really have great service. she didn't smile she didn't interact. she didn't ask me if i needed help. she just starred until i asked her for what i needed. she literally just rang me up and that was it. another time i came in and a girl was really nice. she was sweet and actually looked me in the eye when we were conversing. i feel like they have better customer service if you call them over the phone. it's really the only time i get any attention. mac shouldn't have these girls represent their company. especially in a nordstroms. read more

I went to this Mac counter about a week ago and could not believe how bad the service was. All those rude bitches should be fired! I was told by one of them that she couldn't help me because she was about to get off. Then I was totally ignored by the rest of them. They should not be in Nordstrom! read more

This review is for the whole cosmetics department, this people think they're too good, u can stand there for half hour and no one will greet or ask u if u been helped. read more

Bravo!! Worst customer service received yet!! 45 minutes of no help!! absolute disappointment!! MAC You are a reflection of your sales ladies!! Wake up MAC management!! Train your ladies to be professional and classy! read more

Don't call this phone number because they are very rude people who have no idea what they're talking about. I tried to call and ask for the Southbay galleria Mac counter the lady told me that's impossible we moved in October to the Del ammo store. How is it possible that I was there yesterday at the Galleria Mac counter and also have an appointment there today read more

All of these reviews warned me not to come here but I decided to try it out any ways (never again). When I first arrived there I had to wait about 30 min just for someone to work on my face. Then I was finally seated.The make up artist had the nastiest attitude ever! But I decided to continue to get my face made up because it was my Birthday and I was running late to my Birthday Party. The end results was just a oK face. I could've went to someone else personally. read more

I called a few months ago for my appointment with Anna which one of the girls made for me but when I got there the girl who looks like a Kylie Jenner Alien wanna -be said that she had a seminar for makeup and could not make it . This is the third time that happened , maybe MAC should hire more efficient people to work for there company .. Anna is the best with her amazing customer service & her makeup skills ! The rest of them need to be changed . ASAP read more

When you think of Nordstrom you think of outstanding customer service, however not when it comes to the MAC counter here. I usually shop at the Bobbi Brown and Smashbox counters but for some reason I decided to take a look at the MAC counter.The blonde lady that helped me was stone faced the whole time, literally showed no emotion and seemed like she was hating life. Obviously people have their off days but when I returned a week later to return something she still had the same attitude. Why get into a career you're miserable at and where you are just plain rude to people?! I haven't visited the location but there is an actual MAC store if you actually go into the mall, maybe you'll have better luck there. I'll just stick to my usual friendlier counters! read more

SANAA not only was a super nice girl but also did a perfect makeup on me. Exactly what I was looking for ... Loved that :) !

If anyone comes to this location, ask for Alberto. He's a true professional and helped me find my true shade (finally!) for my upcoming auditions, as well as wayy more in knowledge. He gave me a full face that was honest, informative, and not rushed. I've learned that sometimes it's not about the store or the brand, but about the professional artist that actually takes the time to help you. read more

I happened to stop in by chance and I'm and so thankful I did I was looking for a new lipstick color to go with my complexion and Kristine really helped me out found exactly the right color for me found a few colors actually :) she was super friendly and very helpful in answering a lot of my questions as a matter of fact all the girls working the mac counter were super friendly help keep my husband occupied while I was busy trying new makeup on. I was reading some reviews and idk why but my experience was totally different from quite a few others... my experience was so good I took my mom in a few days later and Kristine was not in but everyone there were so quick to ask if we needed help, Zohra helped my mom on this day and as well she was super friendly and knowledgeable helped my mom find the right Foundation for her discoloration in her skin we were very pleased with all the girls there. And the help they gave us :) thanks again girls read more

Melissa G. is an awesome make up artist!!! She's super nice and very knowledgeable about different looks and how to achieve them. I highly recommend her! read more