I live nearby this store so I naturally visit it often for all my makeup, skincare, and essential needs. The staff is generally accommodating and have always been able to help when I have asked to find something or get a color match. In general I wish Ulta's point system was better. I go here so often, almost weekly, never use my points and only have about $6 worth in rewards. read more

I am incredibly disappointed with Ulta Beauty's handling of my recent order. The app repeatedly sent my order to my old address despite canceling the original order, deleting the old address, and updating my account. I immediately contacted customer service to reroute the package, and tracking confirmed it was undeliverable. I also verified with my former building that it was not received. I requested a reshipment and was promised a follow-up within 24 hours. After having to follow up myself, I was ultimately informed that I would receive neither my products nor a refund. When I contacted customer service again, my concerns were dismissed, I was laughed at, and I was left on hold. Shipping issues happen, but refusing to provide the products I paid for or refund my money is unacceptable. This experience has completely broken my trust in Ulta Beauty. I will be taking my business to Sephora, and I will be filing a complaint with the Better Business Bureau. Customers deserve accountability, respectful treatment, and a fair resolution when something goes wrong. read more

I went to Ulta on south blvd near amc theater on Saturday 7/11/2026, which was the wedding anniversary of me and my late husband, and wanted to buy some beauty products since I was running low. I went in the store the nice young lady at the register greeted me from there and walking through trying to find help and a Latino lady was walking towards me so I asked her for help and she just pointed me in a direction and walked off and then I seen another Latino guy wasn't for sure if he worked there because there was another guy walking around with him the whole time talking which he had on regular clothes so he was preoccupied so I tried to find what I need and when I got to the register I shared with the young lady my concerned and she deeply apologized and tried to get me with another worker but by the time I walked to her someone got her, I looked back and see the same latino lady gathered in the middle of the floor with a Latino family hugging on kids and having a whole conversation so I proceeded back to the front checked out and got home and it's the wrong shade of what I needed. I will not be back, terrible service. I believe it was just the staff for that particular day sadly. read more

I have never had such a bad experience at an Ulta! I drove 4 hours to come visit Charlotte and decided to stop by to buy cologne for my husband. We were WAITING for over 30 minutes for help. When we would get help they would just pull out the tester and leave. Went in the store hoping to leave with something to gift my husband, but walked out with nothing since no one wanted to help us out. All employees were either too busy on their phones or would walk past us. So unprofessional. read more

I have been here several times. The store is located in a shared shopping center there's plenty of parking available. It's in a great location they have hired several people it seems every time I come the store is fully staffed however the line to check out is existentially long. They were literally have one person checking people out yet there are 8 to 10 sales people on the floor doing nothing but socializing. The staff who have spoken to me or assisted me in finding products have been friendly. The store is well lit and organized. It is clean, but frequently smells like somebody has bathed the front area in perfume. It may be helpful if they have one sales associate stand at the front to assist people in the perfume section. Maybe they can provide pieces of paper that they can spray the perfume on. be sure to check the website to ensure your items are in stock that you desire before coming or purchase online. Hope this helps and happy shopping. read more

Ulta Beauty - Skin Care Near Me - Charlotte, North Carolina

Attention all POC!! This store is not for us! I started going to ulta after being mistreated immensely within sephora stores, however now i'm being treated even worse in ulta. I was followed and hovered over by all the women working there today. Primarily by two older caucasian women. I believe they pulled employees out of the break room to watch me as well considering the amount of people insisting that I "needed help". It's unfortunate that I need to go to specific stores for good hair care, and now I am being treated as if I shouldn't even be in those stores. I could not even finish shopping today because I felt so bothered and unwanted. I grabbed the necessities, PURCHASED THEM, and left asap. read more

This was the worst experience I've ever had at Ulta. I waited in line to checkout for 15 minutes with 2 checkers until one of them decided to casually stroll away to put away products. When she returned 5 minutes later and then loitered around the other checker instead of helping the long line of waiting customers, I put my products down and told her I couldn't continue to wait and that they needed to have more than one checker working. She gave me a dirty look and said, "that's what happens when you shop on the weekends." I was appalled and will never return to this ulta. Thankfully the one I frequent in Steele Creek has always been great. read more

The 40 plus reviews for this location all kinda line up with my experience. The store has a lot of great makeup and hair products and even an in store salon, But there's a culture of rudeness found at this location that cannot be excused. I don't know if it's taught but it's definitely tolerated by the management to have that many bad reviews. An uppity elite attitude with a distinct rude air about it is what I experienced today. Maybe I don't fit the rich enough look .... I don't know but I was certainly treated with arrogant service experience when I apparently interrupted two employees standing around speaking to each other. I obviously inconvenienced the one employee who had to stop and pretend to care about helping me. Once she quickly looked for the fragrance I asked about - she dismissed my request with a quick reply of "we don't carry that " and moved on. I stood there shocked about what had just happened and continued to look.... Eventually I actually found the rollerball fragrance and came back to the employee to interrupt her again speaking with the same other employee to let her know I found it and the store does indeed carry Ralph Lauren! The store has a lot of bad reviews and I have to say - I get it . Won't spend my money there EVER again. read more

I generally love Ulta, and I buy a lot of products from them (online). This location, though, needs some help with its customer service skills. I checked out and the very young cashier offered me the credit card and I said yes. What do I need? They (with another young cashier) hesitated and told me that I need to purchase other items so I can use the 20% off on my first order. The first cashier told me she couldn't help me unless I purchase more items. Instead of checking, she handed me the receipt and told me that if I want to apply I need to buy more items (for the 3er time). They did not have a clue on how to offer a credit card. I asked them both, then if I qualify I need to wait for the physical card, right? Oh yes, they said. So then why do I need to buy more items? She never offered me to redeem my points. I requested samples, they told me they had only one... The next cashier just wasn't very friendly. I had intended to buy a few things, but the attitude from the employees was unwelcoming and I left. I guess I will shop online instead, and would not apply fit the credit card. read more

definitely prefer sephora to ulta. went in with a coupon- cashier actually pulled out a full laminated sheet of all brands it wasn't applicable on. employee told daughters they shouldn't be using skincare at their age- perhaps true but unwarranted advice. felt like we were being watched like we were criminals. what happened to the days when you could get a makeover and buy what you like without appointments and crazy fees?! read more

I've been to this location a few times and I've really liked it. I liked it so much I decided to apply for a job there. This was back in January that I applied. I called the store multiple times to check the status of my application, and each time I was directed to a different person. I finally went in person to speak to the hiring manager because I REALLY wanna work at Ulta. I was told to at they would pull my application and call me back. That was in February. Now every time I call the store I get an automated message and never get to speak to a real person. Also when I went to the store in person, it seemed unorganized and there were a lot of empty shelves. Not sure what's going on with the staff at this location, but they seem a bit unorganized. I guess I'll apply at a different location. read more

I went into the Stonecrest location Friday night for some new scents. EVERYONE was so nice and knowledgeable especially Makala. ( hope I spelled her name right) She really helped me and I ended up buying 3 new scents that I love with her help. I will DEFINITELY return!!! read more

Ulta Beauty - Happy with my purchase! - Skin Care Near Me - Charlotte, North Carolina

Shopping in Ulta should be a relaxing experience. I recently shopped at the Stonecrest location in Charlotte. Unfortunately the staff all seemed to share the same philosophy that customers are an annoyance. The atmosphere is unwelcoming and the sales staff are very rude. I could not wait to leave the store and it appears that the culture of rudeness is acceptable for the company. read more

I purchased a product from the store after I left the store, and they charged my credit card twice on two different dates. I reached out to them more than 10 times. They never resolve the problem. I received one of the refunds because I reached out to my bank. Still, no refund for the second charge its been over nine months. I will never shop there again. read more

I like this store better than the Waverly location. I originally went to the waverly location but they informed me that this store would have what I needed, while there's did not. Ummm okay? I walked in and was greeted by a lovely women and I'm so bummed that I never got her name. She introduced me to The Ordinary and made some suggestions on skin care. She didn't try to sell me anything expensive or more than I needed. We were on a let's fix the skin first mission. Checking out the lady working the register was coughing up a storm. read more

Went in with my mom just to browse around and was treated by the WONDERFUL Suzette. She took the time to help my mom find some great new skin care while also making her feel beautiful the entire time. She is an expert in skin care and customer service and we will definitely come back just for her! read more

This store has the rudest staff. This is my second sour experience with them. The first time I thought it must be an isolated incident and gave this particular store another chance as people are different. So when I had the same demeaning, downright disrespectful behavior by another staff-member during checkout my heart broke. Ulta you need to take alook at the training you're providing the staff. It was worst as the manager was standing right behind her and she didn't intervene. I shall never return to this store. Fool me once shame on you, fool me twice shame on me! FYI I'm a Plantinum member at Ulta, not that it should matter in the way they should treat their customers. read more

Brow bar! I'm not a regular Ulta shopper, but when in Charlotte last week, I agreed to run some errands with my BFF Sloan. She was on the hunt for Essie Smokin' Hot nail polish and was optimistic they'd have it in stock. No such luck, which was a bummer for her. But, I was pleasantly surprised to see the brow bar and it came in extremely handy as I was in need of a little waxing. The girl did a great job and i had to wait only a few minutes. Sloan picked up a few stocking stuffers on our way out. I didn't do any other shopping at the time, but Ulta is now on my mind so I may just have to go do a hair care / cosmetic run soon... read more

I desperately needed a hair cut and my usual stylist at another salon moved to California in February. I haven't been to anyone since. Finally today I had enough and walked into Ulta without an appointment. Michael was available immediately and I think I just won the hair lottery. He was polite, kind, and incredibly talented. This is the best haircut I have had in years. YEARS! I am beyond thrilled that I found Michael. A very rare find. Exceptional. Charlotte you are in for a treat with him. He is the best of the best. Thank you so much Michael, you really brightened my day. read more

Followed around INTENSELY by a 5'2, 70-ish yr old white woman with a short, blondish bob the entire time I was in store (7844 Rea Rd). She asked once if she could help, I said no thank you so I was followed up until I got the register. I'm almost disgusted that I still spent $363. There were times this woman was about 6 steps away from me watching me as plenty of ppl walked in who probably could've actually used assistance. I can't help but feel it was possible racial profiling but I want to see the best in people. I do understand that stealing is a problem in stores. I literally go in stores with no purse (just a wallet) for this reason... trying to put people at ease but that wasn't enough I suppose. Worse experience ever. I will pay off the $363 purchase I made on my card and likely be done with ULTA after this experience. Luckily, I was warmly greeted at the Target further down next door. It's the only thing that made me feel better about my experience. read more

I normally get my hair cut and styled up at the Waverly Ulta, because there's only one stylist that I know is a master at what she does. When she told me she accepted a management role-I was very happy she was moving up in her company. With her promotion, also came a change in location. She took the time to call, because I see how she valued and cared about her clients. I didn't have to think twice about it. I followed her to her new store at the Stonecrest Ulta. I'm talking about one of the best stylist I've ever come across in over 20 years of getting my hair cut. If you haven't experienced a great cut and style you need to book an appointment with one of the best Designers that KNOWS hair, enjoys working with all types of styles and keeps getting better every time I visit. I'm talking about the ever humble, very confident and super talented Taylor Teeter. Taylor does a great job at cutting hair-she styles both women's and men's hair. Once she gets an idea of what you want, she is there to make sure you are happy, look great and makes each appointment personal. Even with her level of expertise, she is always learning ways to improve her craft. She is a genuine person, who will make you feel at home and delivers great service every time. If I have a question about the health of my hair or products-Taylor always has the answer! One thing that rings so true about her, is her passion to provide excellent service to all her clients. She listens, cares and I always enjoy coming back for she makes me look and feel like a Million! Thank you Taylor for doing such a great job-every time! read more

They have almost everything I was looking for when it came to colognes. I went to smell a few that I had on my list to sample. They let you do your thing without a salesperson being too annoying. They have some good deals and every once in a while, a good freebee based on spend amount. I like that there are enough things for men here. you can find things for men's shaving, lotions and other grooming needs. I bought something for my daughter for Christmas and paid a decent price. They employees are helpful when needed. I dont mind going here, but if you go with a female, plan on being here for a while. read more

I found Sara at the salon and gave her a picture of the haircut I wanted and she did it Perfect! She is a genius. I went back to get my hair cut again but she is gone. Where can I reach her? Sara who? read more

Love that all the staff were taking all the precautions to make everyone walking in the store safe. I got my first ever hair cut at Ulta. I met Ms. Ana, she is a hairstylist at Ulta. She made sure everything was sanitized before and after it is used. Even the hir brush and the comb. she listened to me what i want, how I wanted my hair to be done. I have curly and fizzy hair which are very hard to style and manage. Ms. Ana just changed my look with her amazing cutting and styling skills. I am so so so happy with the style she did. And suggest some product to use. I highly recommend her for ppl with curly hairs. read more

Savanah is the lady who helped me and she was so patient and friendly. She explained me about the makeups and skin care products and showed me a lot of options. I'm definitely coming back there!! read more

Margo is amazing! The BEST hairstylist!!! Kolbi on the other hand is a disrespectful employee who needs to find another job. Her nasty attitude doesn't fit Ulta's vision for their company. read more

The most OBNOXIOUS STAFF. Went in today to buy $40 worth of items. Let me add my horrible experience to the many others on Yelp. I have never been overtly and deliberately treated as bad as I was today at this location by a person named ZAYA. This child was incredibly condescending, insulting, rude, and curt. Seemed angry. Then I got to wait in line for 7 minutes for the one cashier they have working. Rude and inconsiderate customer service is exactly why Amazon and other online shopping options are killing the local stores. read more

Went in after work on Monday to grab some nail polish. As I walked in, I was not greeted by either of the 3 employees that were by the door. Whatever. As I walked through the aisles to find the nail polish I was looking for (which was a task being that the nail polishes aren't in one designated area but spread about) I kept getting stared at from the employees. Now, I've been in this situation before. I've been a Black Woman for 25 years now. I get how prejudice this World can be. However! The only color Ulta Beauty employees should be concerned about is Green $$$. Anyway, I found the nail polish I wanted and continued to walk around to see if maybe something else jumped out at me. I got to the OPI nail polish display and a 'manicurist' was in the section with me. She saw me looking for something and did not ask me if I needed assistance; however, she did make sure to block me from grabbing any colors by ignoring my presence and not sliding to the side. Again, this isn't my first experience with this. As I walked toward the register to pay for my polish, I passed by 4 employees who all looked at me and not one asked me if I found what I was looking for. I got to the register and the young lady who rung me up was actually pleasant. She complimented my nail polish choice as well as the lipstick I was wearing and even told me about their rewards program and signed me up. I wish I knew her name because she is probably the only reason why I would revisit that location. Moral of the story, learn some tolerance and remember it's not about black or white, it's about Green. read more

I've been getting my brows waxed for years and for the first time ever yesterday I left with a really bad burn below my right eye and a small burn below my left. At best they gave me my money back and apologized. It looks terrible and hurts even worse! read more

Ulta Beauty - Skin Care Near Me - Charlotte, North Carolina

If I could give NO STARS, I would!! I was in there today, just browsing with my daughter when a bottle of dark red nail polish, precariously placed at the edge of a shell, fell off & splattered ALL OVER ME!! This happened in front of a saleswoman. Did anyone stop to help?? ABSOLUTELY NOT!! Several more saleswomen passed by, saw the situation AND DID NOTHING!! My daughter grabbed a bottle of remover to at least get enough off so I could get in my car without ruining that too. She asked an associate for assistance & was told "I'll get something to help, but I can't give you a towel." Said associate disappeared. Out easily $250 for my clothes & shoes. BUT learned to never shop at Ulta again... UNBELIEVABLE! read more

Let's talk Beauty shall we? Beauty Supply Stores to be more specific. I have tried to like Ulta. I really have but yet again I left the store today empty handed and underwhelmed with the service. I visited Ulta looking for a specific product for my poor child's unruly head of hair. I really hate that I passed my hair gene down to her. She will hate me forever for sure and I 'm confident her hair issues will come up in therapy. So, I walked in and it was crazy busy. Were they giving away free products? Did Justin Bieber stop by for hair balm? I couldn't understand why the crowd of women but hey good for them( Ulta ) and good for the economy right? I walked through the store thinking I could find the product myself. With no such luck I searched and I mean SEARCHED for a Sales Associate. CRICKETS! It was just me and a bunch of other customers wondering around aimlessly looking for our miracle in a bottle. I did find one Sales Associate in the back ( cowering). She was clueless and told me to go up to the girls at the register. The line for the register was 5 ladies deep. I cut the line to "ask a quick question" and I was served the once over with attitude on the side. That was my cue to exit stage right and head on over to Beauty Brands... read more

I like make up! I love make up! I cannot live without make up! Ulta has it all. I usually very sure on what I need and I don't need much help so I did not have any troubles like other reviewers did with the sales staff. But i can understand their disappointment when you really need help and there is none. I have not use heir salon either. But I like a lot all their cosmetic and make up selection. read more

Very unprofessional customer service. Asked for help picking a foundation and I was very disappointed by the service provided. Ended up leaving the store empty handed. read more

After the Covid Quarantine I needed my hair cut badly I went to a place in South Carolina and they did a horrible jobs. I waited about 6 weeks and made an appointment at Ulta Beauty on Rae Rd I generally go to the Matthews, NC location but they were booked up.....so I made an appointment at the Rae Rd location. I was told that Sarah was a master stylist and was amazing at working with fine thin hair. I explain what I wanted showing her a picture. I pointed out that I needed my right side way longer. Sarah cut my hair totally opposite of what I told her. I now have the same length on both sides. My hair is now super short and I look like a dyke with a very boy looking hair cut. When I confronted her about her not keeping my right side long she replied, "It'll grow back, at least it's not stringy and looks healthier...you needed to start over." Each day I get more and more angry about it. It's my hair and I decide what look I want not Sarah. I will never go to that Salon again! I'll stick with the Matthew's location. read more

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Save yourself the aggravation, and go to another store. Walked in and although there were employees standing near the door, there was no greeting. That seems to be the normal there. An employee walked past me twice but never offered help when i was looking at hairdryers. Any time I've gone for hair products the canisters have been opened and used. The people at the cash registers are pretty rude. There are other options in the area- just avoid this one. read more

I hope that I'll have to edit this review one day... I walked into Ulta a few nights ago. Honestly, I looked like a hot mess - straight from the gym, no makeup. Not nice. I'm new to makeup too - the YouTube "how to eyeliner" kind of girl. Ulta can be an intimidating place... Anyway, walk into Ulta. Girl at the registers says hello. I wander all over the store looking for that Naked eye shadow, you know which one... Super pretty, I think it's just under $40. Searching for that, know what I want, just not where to find it. There are associates EVERYWHERE, but none of them paying attention to me. Two associates helping someone else. One walks by me (while I'm browsing clearance) but doesn't say anything. I wander around some more, obviously looking for something - and no one offers to help or even check on me. ...ULTA, I JUST WANT YOU TO HELP ME SPEND MY MONEY. I finally found the Naked eyeshadow. The color I want is out if stock. No sales associates to be found. I left. No one said "goodbye", "thanks for coming", etc. Maybe they'll be getting it in soon. I wouldn't know. C'mon Ulta - I wanted to spend money! read more

Every time I go here the makeup products I want are always out of stock not only that but the testers of products are either empty or missing. They never replace testers when empty or seem to restock often with brands that are popular and sell out quick. I don't know who manages the restocking situation but they need to be fired. At this point I have to order online because of there incompetenc. read more

I do not go to Ulta for their Salon services, but I love the products they carry - all levels of quality in cosmetics, professional salon hair care products and a limited but overall good selection of fragrances. The service at the 2 stores I frequent (Stonecrest & Cotswold) is hit or miss... sometimes I experience great customer service and other times it is less than stellar. But all in all, I prefer going there than having to go to the mall for the products I want. read more

They get 5 stars for having Lippy butter lip gloss which looks absolutely Fab and the young lady who was very nice. However, I returned with a friend who was looking for a specific color, and the individual with beautiful natural hair was not helpful at all. Guess who helped my friend find what she was looking for? ME. She was so busy telling her that "we don't order" and "come back on Monday" that she didn't understand that I was asking where the closest Ulta was located. She also was telling my friend how "these cost more" without asking what her budget was. Never assume...and stop the sister hate. Minus 4 stars for that. She was hella rude even from a New Yorker's perspective. I would have told her off but I'm just visiting and didn't want to make "us" look bad in the dirty south... Be back soon... Said no one, ever. read more

Salon Service Review I had not had a professional haircut for about five years. I would get my ends cut every now and then. I saw the review left on Micheal and decided to book an appointment for a signature hair cut and highlights. I explained to Micheal what I had in mind and he listened. He was very professional, had great input and suggestions based on what I had told him I wanted. The entire makeover process was wonderful. I wanted to cut my long hair and get some color. He gave me a great new haircut and the color of the partial highlights was perfect. I have gotten soo many compliments on my haircut. I will be back to see Micheal. I highly recommend him. read more