Hey here picking up order online and the staff is super nice!! Very easy process staff greeted me up front and I told them I was here to pick up an online order and they grabbed it check my email to make sure everything was bagged correctly. Very easy process with this staff in an out in less than 10 minutes. Easy 5 Stars !! read more

25 minutes before the store closes they turn all the lights out, forcing you to leave early and I couldn't see a thing. Will never go back! read more

I love to get my brows done here at the benefit brow bar, they are affordable and quick and easy to book online. I would love them to do a bit more shaping but otherwise always happy with them read more

Many of the employees were standing around while I walked through each aisle, trying to find the product I needed. Rhiannon appeared to be organizing, but happily helped me find what I needed. read more

Today I had such a great experience. I usually always order things online because I have very severe anxiety, especially when it comes to places I'm not very familiar with. But the black girl who helped me today saw me looking very confused and even when I was stuttering, trying to work up the nerve to tell her what I needed help with she gave me time to get it out. I ended up getting more than what I came in for because of how pleasant she was .Definitely will come back when it's time for me to re-up. read more

Ulta Beauty - Skin Care Items - Cosmetics & Beauty Supply Near Me - Charleston, South Carolina

Great shopping experience. Always someone here to assist me with my shopping needs. Always have fully stocked and quick checkout.

If you are looking for a one stop beauty store,Ulta is the place! This location is very welcoming and helpful. They give genuine advice for hair to skin care needs to makeup applications with great tips to continue your beauty at home. Ulta salon is also an amazing part of the store. The salon provides services for ALL hair types and ages. Every stylist cares about the health of your hair and have you looking fabulous honey! If you want to start or continue your beautiful glow, Ulta beauty at West Ashley is where it's at! read more

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Friendly, efficient staff 15 min to close: 5 stars! Went in with mom, sister, aunt, and friend 15 min to close and the staff were very friendly. The staff helped them all and were very efficient. We were only in there 5 min and checked out. I was really impressed. I was actually expecting angry staff cause I know I would be if a crowd of people walked in 15 min till. Thanks Ulta for being so friendly with all them. That a bunch of crazy ladies . read more

Made appt for eyebrow tinting and did not know that if you late you can not be serviced and need to reschedule. My first time there and traffic as usual in Charleston I was not aware I was 10 minutes late excuse me 11 minutes late according to the provider I tried to explain but was rebuffed and offered to speak with manager I did not need a manager I needed an explanation of the attitude and rigid rules that I knew nothing about. Needless to say a waste of gas driving. Waste of my time and apparently hers too as she had to take a mandated break and could not flex. I could of course reschedule that was an option The point is perhaps they could let customers know that being late regardless of reason means no service . Also a little more empathy or understanding and a civil explanation would have gone a long ways read more

I rarely ever take the time to write a review. But I have to give a shoutout to this location's makeup Mac artist, Ryder. He did my makeup for my wedding and my hair was a complete mess and I felt far from beautiful, but Ryder went above and beyond to not only calm me down but to make me feel beautiful and special on my big day. if you have a chance to get your makeup done by him, don't walk - RUN to him. He's beyond talented and just an amazing human being overall. Big props to this location for hiring such an amazing person! read more

It's Mother's Day and I wanted to do something nice for myself and had my eyebrows waxed(the girl who did it was very nice)but for $27 she burned my eyelids and they hurt and now I have to cancel my plans for dinner so a big never going there again!!!! read more

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I am new to the Charleston Area and needed to find a new hair stylist. We've all been there! Panic and stress trying to find the right person who understands your hair and needs. I have been a long -time customer of Ulta Beauty Hair Salon in Cincinnati and was easily able to find consistent levels of service here in the Charleston area. My stylist, Stanley, instantly made me feel me feel at ease. He listened to me and sought to understand how I wanted my hair cut. He explained step by step his plan and asked if that sounded right. He cut a little off first to make sure I liked the style and then added the finishing touches. I was so pleased with my new cut and Stanley. I highly recommended Ulta Beauty Hair Salon. They offer hair cuts for all ages, color, highlights, perms, extensions, hair for formal events and more. They really work with you to help you have the healthiest hair and a style that suits you. If you are looking for a change or something new...visit the salon at Ulta Beauty. read more

I don't get to go here enough I guess, but when I do, I'm always glad I did. Helpful staff: YES. Clean environment: YES. Great location: if you live in West Ashley. Wonderful pricing: Not so much...but you get what you pay for, right?! read more

The best and most convenient ULTA Beauty location of all of their metro Charleston area stores. The Westwood Plaza store is by far the nicest and most well-organized. Friendly, helpful sales associates and great selection. read more

Ulta is a great beauty supply store. They offer a great wide variety of cosmetics, skin care, bath products, hair care products, tools, and brushes. They have items to meet everyone's budget--from higher end brands to more budget conscious items. The store is organized and well stocked. There's a full service salon in the back. The staff is friendly. I was greeted when I walked it. I didn't notice any associates on the floor besides the three by the register, but I didn't need any assistance. They have a good selection of travel size items by the registers, which are great for testing out a brand before committing to a regular size. They offer a rewards program where you earn points and discounts for each purchase. read more

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Ulta Beauty on Sam Rittenburg Boulevard in West Ashley is a great place to shop for all things beauty and care products all in one place. This location is well managed and they make the shopping process simple and easy to get all of the items that you need on your gift list. I have had a consistently positive experience every time I have been here. read more

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I got my eyebrows tinted and waxed at the Benefit Bar and WOW! Bridgette did such a phenomenal job. Obsessed with the outcome, her professionalism, and the safety measures she took to make us both feel comfortable. Would recommend to anyone look for a bold, archy brow. Check out my before and after! read more

Ulta Beauty - Eyebrow tint and wax after: - Cosmetics & Beauty Supply Near Me - Charleston, South Carolina

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I am originally from Charlotte and had some great Ulta stores near my home and office. Last year I moved to Hilton Head Island and the local Ulta store there leaves much to be desired in terms of service & selection. So it was refreshing to find this store on my recent trip to Charleston. Service and selection was very good. The associate at the front desk was friendly and got us in and out quickly! read more

This location was closed for several days dealing with a fire extinguisher issue that had covered the entire store. I had an online order I needed to pick up or it would be canceled. I went to the store and that is how I found out about the closure and the issue at hand. I was able to speak with the manager quickly who helped put my order to the side and said to come back Saturday and she would make sure things were all set. I went Saturday and it was absolute chaos! However, she remembered me and she had indeed placed my order to the side. She also quickly jumped in to make sure my discount was corrected since I had purchased an item during the 50% off sale that was now over. That is really outstanding customer service. Lastly, I know they can't man more registers than they have available but the lines are always insane (I'm talking 10-20 deep most days) and it usually takes me longer to check out than it does to shop. read more

My boyfriend and I walked in to get my birthday gift and one of the employees was really rude and adamant about closing at 6. Yes, I know we walked in about 10 minutes before closing, but being at the entrance before we even set foot into the store and telling us they close at six is absurd. We can read the sign. Also, asking us what month the birthday gift was for made us feel like we were a child. Not returning here, but going somewhere else because I love Ulta and their products! Hopefully there's better staff somewhere else. read more

I love Ulta and their product selection. The real issue is who they choose to employ in their stores. I walked around the whole store multiple times to finally find one very nice associate to help me which was awesome but when I went to check out their was like 6+ store associates gossiping for everyone to hear. I was the only person in line and still had to wait for them to be done with their conversation for whatever reason. I understand they don't get paid very well but you can still have some consideration for the customers I'd think. read more

Got my hair done by Emma and I loved it!! I have pretty thin hair so I needed some layers/ body to it and wow!! She really knows what she is doing and also a lovely conversationalist! I have been recommending to all of my friends. Also, the cashier at the front was super nice when it was time to pay for the cut. read more

I've been in a few times since they opened since it's so much closer to me than my usual location (Summerville). At first I was thrilled because they had a great selection, they were super friendly, and their brow bar attendant was probably the best I've ever dealt with. Since then, the brow bar has been empty and I've noticed they always seem to be out of stock of a lot of items when I go. Still, you can't beat their rewards system. For the most part the staff has been friendly but sometimes they seem to get annoyed when you want to use points or have a return. read more

Middle Aged white lady at check out was super rude! I'm diamond & have spent thousands and thousands of dollars every year at Ulta and I've never been this disappointed by a visit before. I would avoid this location trust me read more

Spent almost an hour in here just looking and testing. Staff super nice and helpful without being annoying and overly eager. They interacted with everyone in the same fashion and was very helpful! read more

Jacqueline was rude and wouldn't let me walk in to get my online order. The store was still open and there were customers Inside/checking out and she refused to let me in even though it was before closing time. Idk what is going on with this location. The audacity to tell me to come back in the morning when my items were already paid for and literally a few steps away. All she had to do was scan my email and hand them to me. I'll be following up with the manager as well as corporate bc that was just ridiculous. read more

I am a Diamond Member. Unfortunately, I went into this particular store on March 6th, 2023 and I purchased the GiGi Starter Wax Kit. Today, March 8th, 2023, I opened the kit to use it for the 1st time. However, when I opened it the top was cracked and the seal wasn't on the wax container. This adds up to a few issues and they are as follows: 1.) sanitary issues 2.) they're accepting returns without properly inspecting them and then contacted the store. First, I spoke with a female employee whom I identified herself as an RSM. Second, I was transferred to a supposed General Manager. It was her lack professionalism that was a SHOCK to me and the fact that a customer is bringing this discrepancy to you and your nonchalant behavior is unacceptable. I will absolutely NOT be shopping at this store every again and I may cut ULTA off and go back to Sephora. Once enough patrons are pissed off your store will have no choice but to close, as you're definitely not untouchable.​ read more

I guess I'm biased, but I love Ulta. They have the best rewards program around for beauty stores. I only shop here so I can accumulate those points to get free money to spend on any product in the store! I love the new store and I've had a great experience every time I've come to this store. My favorite beauty store. read more

The customer service here is ON POINT. I always love shopping at Ulta, but just felt like I needed to give this location a shoutout because the whole staff, every time I visit, is incredibly helpful and genuine. You can definitely tell that the employees enjoy working there. The icing on the cake is the Ulta point system. Freakin' love it. read more

I was standing in line with about ten other people. Two cashiers and one decided that cleaning her headset was more important than waiting on customers. So then down to one cashier. I laid down my $150 worth of purchases. I just refuse to give my money anymore to an establishment who does not value my time. The girl probably could have cared less but maybe if enough people leave, they will hire better staff. read more

I had a hair emergency after trying to trim my own bangs, so I called the salon and they set an appointment for me immediately to come in the same day. Stanley did some magic and saved my hair and my pride. Plus, the price was incredible ($10). I will definitely be going back for trimming! read more

I came in to check out the new store about a week ago and was very impressed with how put together it looks. All the girls were very friendly and really took the time to help me find the right products I needed for a wedding I was attending. I really felt like they listened to my concerns and needs and were very knowledgeable about the products. Overall I will definitely be back in soon!! So glad to finally have an Ulta in West Ashley!!! read more

I love this Ulta, I live so close to it-that Ive probably been there almost every other day to look around (Just a bad impulse after I go pick up things from Harris teeter). The ladies at the Benefit eyebrow station are always helpful and are AMAZING at their jobs. However, 9/10 times I go their employees are chatting with each other or NO WHERE to be found. Ive walked out many times due to this. Other than that, clean and a delight. read more

I went into Ulta Beauty in west Ashley today looking for a good face powder and face cleanser. As soon as I walked in I was greeted and asked how I could be helped. The associate helped me pick out each item, asked questions about my skin type and what I was looking for. She helped me find items that were more adorable, yet just as good as the pricier ones. She was extremely friendly and helpful. The ladies working the cash register were super nice and genuine. They carried a great conversation and also gifted me a free lip gloss since it was my first time ever shopping at Ulta. (I am just now getting into the higher in makeup and face products). I ended up with an 8oz face cleanser, benefit powder, liquid eyeliner, a toner and free lip gloss, all for $62. Honestly, that is cheaper than target, and better products. I would say it was an all around pleasant experience. I will most certainly be returning for all of my hair and face products. read more

I just left the store where several girls were just standing around talking to each other. I approached two different girls to assist me in deciding on a foundation color and neither one quit the discussion with their co-workers to help. So I left with out buying a thing. Poor customer service and when I called back to complain, they did not care. I will not be back. I will go to another ulta like Mt. pleasant where they are always friendly and helpful. So disappointed when I was so excited to have this store in our neighborhood now. read more

I visited the store yesterday and I was very pleased. The sale associates were friendly, attentive, and helpful. Tesla was the associate that helped me. She answered all my questions and she was knowledgeable about the products. I will continue to go back for my makeup needs. read more

I went here to purchase a new straightener. There was a section of CHI straighteners that said $99.95 but when I went to the register, it rang up $119.95. I showed the manager, Jonathan, and he said they didn't have to honor the lower price because "any customer" could have moved them there to get the lower price. I imagine it would be pretty hard to love 10 straighteners to the wrong place to save $20. He was so condescending and said he was "sorry I felt that they should honor the price". So much for customer service. read more

Honestly I have been to this location twice. The first time, like most of my other Ulta experiences were crap. I ask for help and got brushed off, ended up buying the wrong product and wasting my money. I had decided if I could help it, I would buy my makeup products anywhere but here. But a few weeks ago I was ready to try a new, more luxurious mascara and after hitting a couple places with no luck I decided to walk across the street to Ulta. I am really glad I did because as soon as I walked close by the Clinique shoppe, Faith greeted me with a smile and asked if she could help. I told her what I was looking for and the very first product she took me to was exactly what I was looking for. I had my two boys with me too and she was so patient and friendly with them- I told her about my past experiences and she was genuinely disappointed over it and gave me a Clinique gift as well as a little product card with her name on it so that if I came back, I would know who to ask for for help. Faith is AWESOME and I appreciate her kindness and knowledge- I don't think I have ever been happier with a mascara! read more