I've always believed Sephora could do no wrong with makeup, until now. I booked an appointment for a black-tie wedding last weekend, expecting the "full glam" look I requested. What I got instead looked unfinished, uninspired, and frankly, careless. I wear more makeup to check the mail. To make matters worse, it was my birthday, a day I wanted to feel my best. Instead, I walked out fighting back tears. With a hair appointment immediately after, I didn't have time to ask for a fix, and ended up redoing the entire look myself. I don't usually leave reviews, but this experience was beyond disappointing. When you book with professionals, you expect artistry, not mediocrity. Treat yourself somewhere that values your time, your money, and your face. I wish I could leave 0 stars. read more

I was looking for a foundation or something to cover my face redness and the benefit staff were so helpful! I remember Kylie, and gosh I forgot the other ladys name, but they took their time helping find the right shade for me. then when I was browsing other things, they helped me find a good highlighter and other products that would look good on me and my skin tone. They also gave me great advice and they were just so amazing and attentive. Love this location and definitely will come back! read more

I came into this Sephora on a wet weekend and left unimpressed. I am not going to pretend I am a Sephora expert, but the Sephora stores I've been to usually are very welcoming places. This one was not. All the employees seemed guarded and very wary. They huddled in pairs staring at the roving customers. I've never been in a Sephora store and not offered any help, but there's a first for everything. The store also was a bit in shambles as tho a small tornado went through. The shelves were disorganized, product was mixed together, and they were widely out of stock on most items I was looking for. If they had any in stock elsewhere I have no idea because no help really was offered. Not my best experience by a long shot. read more

Ran into the store quickly today to exchange a concealer and am so glad I did! Cody was an absolute gem! He was so helpful and knowledgeable and found the perfect products and recommended new ones I'm obsessed with! I will centrally come back to specifically this Sephora for any future beauty needs! Thanks again Cody! read more

Typically I hate to be dragged into a store like this because they don't have anything I need. I have my favorite personal care products and generally stick to what I like. If I do find myself in a Sephora, I'm probably looking for a bench and scrolling my phone. This time was different though. I have a friend who is really into skincare products and I trust her judgement on having already done the research. For Christmas one year, she got me a bunch of travel size items of good products so I could update my dopp kit and try some new things. I really liked the toner and felt like it really made a difference on my skin. The brand is Paula's Choice and I knew it was fairly pricey. As I was being dragged through the aisles looking by another friend looking for the perfect foundation, I came across an end cap with all Paula's Choice products. I decided to bite the bullet and buy the full size Paula's Choice toner. I think it was $34, but it will probably last me 6 months or so. Next time I need it, now I know where I can find it. read more

Clean store and very helpful staff! Erica and Shawn were so nice and patient with us.

Sephora is more my wife's thing, if you know what I mean. But here is my take... The King St. Location is convenient to parking and full of friendly and knowledgeable staff. They are still masking and requiring masks of customers which I think is smart. There is plenty of room to move about and still socially distant. But one star docked because there is no place for an accompanying guest to sit while the "interested" party shops. read more

SEPHORA - View from front door into store. Big inside! - Cosmetics & Beauty Supply Near Me - Charleston, South Carolina

Happened to stop in during a sale. It was busy but not as hectic and stuffed as the last Sephora I walked into where I literally couldn't move around and it was impossible to shop. I found a new lipstick that I just love. read more

Never having been in Sephora I only knew there was a lot of products. Upon walking in Trevor asked to help me and I said, Yes! I wanted lip pencils and he was knowledgeable showing me the different colors and textures. I decided on two. Then I looked at the travel colognes. There was a large selection of glass tubes that rolled on and sprayed on. I chose the spray. Everyone I encountered was friendly and helpful. The store looked organized. It's located near Charleston College. read more

Had the best experience at Razor Barber! Lucy was super detailed during the consultation and gave me exactly what I asked for. Highly recommend! read more

Sephora has a vast selection of cosmetics and many employees ready to help. They didn't have everything I wanted in store, but I was able to shop for more things online. I liked the ability to try out all the cosmetics on my own. read more

0 Stars Honestly the worst location here ... it really needs new management! For this to be the " southern charm " city this store trains there associates to be condescending and rude for really no reason .... It's just Sephora .. not Credo Or Bloomingdales but you'd think they were selling something else other then self care goods. read more

SEPHORA on King Street in Charleston is a well managed SEPHORA that is a good place to get gifts for those on your list. The staff here is very helpful and attentive when you need assistance and makes the shopping process very easy. I have had a really good experience shopping here. read more

SEPHORA - SEPHORA - Cosmetics & Beauty Supply Near Me - Charleston, South Carolina

Staff is extremely warm, friendly, and helpful. The store can get a bit crowded during certain times of day. But besides that I'd recommend this Sephora over the one inside of JC Penny's. read more

This is my new kryptonite I'm in love with this place. The service is awesome and I love the products. I'm a huge fan of anything from Milk. I love the huge selection of the small trial products by the checkout, it's nice to try something before you make the investment with the full size. read more

Sylvia seems to hate her job and it's sad! Rudely told me not to open the drawers(the people next to me were doing the same thing). Told me she'd take it the counter "when I'm ready to check out" as if I was trying to steal it. Weird associates working here. She had the worst attitude. Told me I was "self conscious" because I wasn't taking her BS. Very odd. read more

It's time that I update my review for Sephora, and it's really sad seeing as they haven't been open for even a year. I first gave 5 stars, but I must have been high off the fresh coats of paint on the walls and array of perfume and body soap. Also, there were 2 years of waiting from the first time I heard gossip that Sephora was coming to King Street. And I stood in line for them to cut a ribbon and open the doors, so those are where the stars come from. There are only a few things in life that make me really happy and makeup happens to be one of them. I spend an inordinate and embarrassing amount of money at Sephora every year and because of that I'm a VIB Rouge. Rouge level is supposed to come with a number of perks including first dibs at product launches, the store closing down for you to shop with other Rouges, private makeup lessons, and importantly, various classes on techniques, etc. This location has had 2 events if I recall correctly. And each was come drink mimosas at 10am on Sunday and shop one hour before opening (or something to that effect). No, thanks. I don't need watered down OJ to put some stuff in my shopping basket. II can do that from my couch. What I do need is some makeup lessons and classes! ZERO stars for this location's utter disappointment and virtually nonexistent showing for loyal customers. This location gets 2 stars for actually being a brick and mortar located in Charleston (and not being the "Sephora" inside JC Penney) and for the staff member, Deb, who is in her late 50's or early 60's and looks like she's 30. If she's working, go find her and beg for her beauty secrets. She's also helpful in the store. The store itself is very small, albeit bigger than the Penny's version. But come on, why not open in Town Center and have a decently sized shop? They have a very small selection of their brands. In fact, the two foundations that I use are not even offered in the store. One brand is offered, just not the #1 selling item of that brand which is the foundation I'm speaking of, and the other brand isn't available. Aside from the above, I seem to know more about their products than the salespeople do. At first, I chalked it up to being a new store, but each time I go it just becomes more and more embarrassing. I can't even ask a question because I'm not sure if the staff will even know what I'm talking about or if they'll give me some crap response. I mean I am not makeup pro, but come on...train your people. Pros: Sephora's return policy is amazing. Ask if they'll price match. Get as many samples as you can cram in your purse (obviously, ask the staff to make you the samples). read more

I accidentally bought the tester for a conditioner at a different store in another state without realizing it. I came here when I got back and Cathy (I think that's her name) was super apologetic about it and swapped it out for a non-tester product super quick. She was super kind and pleasant, totally made my day. I was worried it would be a struggle to exchange it but they made it so easy. Definitely coming back to see Cathy haha read more

I finally made it to the new Sephora!!! It is spacious and well-stocked. We were greeted by several employees as we browsed the store. I picked up some Evian face spray (amazing in this humidity, sold by the registers). The checkout was easy and the cashier was very friendly. read more

I haven't gotten makeup since COVID started, and this was my first time back in Sephora in over a year and a half. I don't really know a lot about makeup, and admittedly, trying to figure it out has always stressed me out a little. Charlie helped me today, and he was super helpful, kind and patient. He helped me quickly find the products I needed to replace, and for those that were discontinued, find good replacements that matched what I needed. I really appreciate his level of knowledge and kindness in helping with me today. I've had a couple experiences in the past where clerks were irritated at my lack of know-how/or overall apathetic at other stores so this was very refreshing. Thanks, will definitely be coming back in the future! read more

While this location is super new, and super convenient to my place of work on King Street - it's not my favorite. The store is not as large as other locations and I find it doesn't have quite the selection I've come to expect from Sephora. The store was not that busy when I visited and the staff was noticeably bored. They started to follow my friend and I around the store. While I understand the concept of commission - I don't think its necessary for every single employee (5+) on duty to ask me if I need anything during my short 15 minute visit. It was too much - even if they were super nice. I'll visit again if I'm in a pinch, but would prefer to go to a large store. read more

One of the best Sephoras I've been to! Great selection and the staff is extremely helpful! What more could you want?

Love this sephora. Staff is always friendly and they are pet friendly so my dog is always welcome to come shop with me! Parking is a bit tricky but besides that it always has stuff that I need in stock and I always feel very welcome. I love that they do makeup applications and that you earn rewards. Will return!! read more

I have literally never used yelp to give reviews but I thought i'd come on here to give Hannah, a lovely employee here a review. Hannah helped me twice in finding products to help my acne spots and discoloration on my face. She gave me samples and showed me everything that was in all of the products and how it'll help my skin. I recently purchased the Kora face mask after trying it (per her rec) and love it!!! She's so sweet and helpful(along with all of the employees there, always so sweet) and i will for sure come back and purchase more of her recommendations:) read more

I went to Charleston for my Birthday and decided to drop in and get a few items. A lady helped me do my make-up for the night out (i can't remember her name) but she was amazing and my make up looked great. I was getting compliments from other customers, and later that night as well. I bought the items she used on me and she gave me great direction on how to use at home. I love everything I got there that day, and will go back anytime I am visiting Charleston. The entire staff was helpful to me, and each other, great team work in this Sephora! read more

There has been multiple times I've been in here and the workers are soo rude and when you ask them a question they literally act like it is a chore for them to help you. I'm sorry but I thought that was your job? So sick of it. You can find me at blue mercury from now on read more

I went in to King Street Sephora to develop two complete looks for an upcoming wedding. It has been a while (pre Covid) since I've purchased so many products. Charlie was friendly, patient, knowledgeable, and helped me find the perfect products. I can't thank him enough for guiding me through what could have been a completely overwhelming process. read more

This store is amazing! The ladies are so nice, always there for suggestions or help. The layout of the store is great, easy to find products and they are always stocked nicely. I drive anywhere from 25 to 45 minutes (when traffic is not so great) just to go to this store. There is an Ulta within 10 minutes of my house that I will never step foot in again. Hannah at this location is AMAZING! She always has recommendations on skin care, color corrector, etc and makes sure you know how to use the products to get the best results. It's worth the drive to be around competent people who appreciate customers. read more

The Sephora store is top-notch when it comes to the products they have. They will always be my go-to makeup place. Sephora dominates, in my opinion, the cheaper makeup stores and drugstores. They have a great staff who always helps me without being pushy. They also have great buying tips for saving and spending your points. Love, love, love. read more

SEPHORA - VIB Rouge Haul - Cosmetics & Beauty Supply Near Me - Charleston, South Carolina

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I had an amazing experience today coming in to Sephora! When i walked in i got greeted by Lety, i think that was her name. When i was walking to the product i wanted to return Nicole asked me if i needed help! They were both very helpful and sooo nice! BEST EXPERIENCE I've had at this Sephora so far. read more

For us, Sephora is Ulta X 10. There are 2 parking garages within a block, so shopping is easy for a King St. store. Smaller than an Ulta, Sephora packs a better punch with less fill, more quality products and quality service. Staff knows their products. Service (especially Hanna and Cynthia!). Can't visit this store without finding things I can't live without. Well worth the trip! read more

SEPHORA - Cosmetics & Beauty Supply Near Me - Charleston, South Carolina

Employees are nice but nothing impressive. Went in with the two kids I nanny for quick errand, and the 3 year old girl had to pee. And of course they wouldn't let her. I understand the reasoning for not having a public restroom downtown Charleston, but you should let a 3 year old in desperate need of a toilet. We RAN to lululemon where they thankfully let us pee without even having to make a purchase. read more

I Love Sephora ! Parking is pretty tough to get , but if you have to walk it's worth it . The ladies at Sephora were so helpful with helping me find the products I was looking for . Offered samples and to order the products for me that weren't in stock .. this store is near other great shopping boutiques as well . read more

This Sephora location is great (and conveniently located)! I make reservations online to get my makeup done for special occasions, so it was natural that for my anniversary trip I would make a stop here! Evelyn was the makeup artist I worked with, and she was great! She is talented, knowledgeable about products, and easy to talk to. I would happily recommend her to anyone. read more

Bigger store than usual nice size aisles. Great location! However, when walking into the store one night we were promptly greeted by a very rude employee that simply said "we're actually closed" (in a whining voice). But looking around there were multiple people shopping and one girl was receiving a make over. There was no sign of anyone rushing to close the store so we were surprised to be pushed out of the store. Guess they didn't want our money. We went back today in an attempt to look around and shop a little. Although when we got in the store were again promptly greeted by a rude employee who seemed angry that we were "just looking." She had a snappy attitude. Big store, but nothing special, all the brands can be found at any other Sephora. But I am not accustom to having such rude employees working at a Sephora. Will probably take my business to Ulta. read more

Their staffing is better, the last time I went in it wasn't a terrible experience but it also wasn't amazing. I love Sephora. I'm a VIB rouge, I spend more money than I should at sephora because they usually carry the brands I love. I've used Sephora since I was a teen and I still love it. Unfortunately this location makes me not want to come into the store at all. Every time I go there's tons of people working but they are all standing in a circle talking, they never want to help. I always have to go up to them and ask for help and usually they just point me in the direction and walk off. They don't know anything about the products, and don't do any demonstrations. I actually prefer to go to the JC penny one because they know what is what with the makeup most of the time, only problem is the store there is the size of a shoe. Another issue I have is they don't give out samples anymore. The best way to find something you love is sample it first. Every single time I go in there they either keep their samples in the back or don't have samples anymore. Honestly I'm thinking of driving to the Sephora near Columbia. I'm new to the area (been here a year) so it's not like I've never been to any other Sephora, I know a thing or two. It sucks my favorite store can't live up to the standards. read more

Brand new, just opened Friday. Everyone shopping and working was smiling and happy. I got my free birthday gift and the woman behind the counter gave me a free make up bag as well! So happy there is a real Sephora in Charleston now! read more

I have never had such an awful experience at a Sephora. The "make up artist" that was helping me just put random colors of makeup all over my face, never offered to wipe it off. I had to use a dry tissue and scrub my face. He also did color matches of lipstick on me and would only put the lipstick on a tiny segment of my lips. How am I suppose to tell? I trusted him (mistake) and I did like a color he gave me. He gave me the box and I was good to go. I spent over $150, I get home and realize that he gave me the wrong color of lipstick! Now I have to go back, and try to decipher which one it was all over again. Terrible experience for how much money I spent. read more

I know that Spehora is a bit hectic on the budget but I also know it's worth it. The customer service is top knotch and they so familiar with the products. That's the problem with buying your make up on a grocery store or anywhere else where you are just roaming around figuring out if it's actual beneficial or even the right color for you. Liz was so helpful and knew what kinda products that would work with my sensitive skin. When. I told her that I mostly use BB cream she recommended a product that would work well with it instead of selling me a new product altogether. Definitely coming back. read more

Quality of service almost always depends on how much makeup you're wearing and how well it's applied. The outpouring of attentiveness and kindness I receive when I have on a full face of makeup is staggering in comparison to feeling like a ghost if I walk by after going to the gym. Being a regular and seeing the differences in how you're treated can be rather off putting. I understand business is ultimately about numbers, but makeup is such a fun and experimental thing and there are millions of opportunities to help show someone bare-faced tons of cool new product instead of leaving them to their own devices. Lots of potential, lots of room for growth! When you get the staff talking they're knowledgeable and enthusiastic about the product and love to share tips and tricks. Just wish it wasn't so dependent on the amount of makeup I already have on. read more