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    Ukiah Valley Lumber

    5.0 (1 review)

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    16 years ago

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    The Home Depot

    The Home Depot

    1.9
    (117 reviews)
    1.1 mi
    $$

    I have been calling for 7 hours to purchase in stock carpet over the phone so my workers can drive…read morean hour to pick it up! I was told by a nice salesman that they need to move back stock around so they can get it in the floor to restock and cut it! I should call back in a few hours to see if that was done. I've called back between 4-8:30 7 times I was put on hold , transferred and then was disconnected. What does it take for reasonable service? This is ridiculous for a $600+ purchase to be treated this way! I guess only game in the area you can treat customers as poorly as you want to! What a shame

    I made a purchase a few days ago for something that wasn't going to work. I wasn't given a receipt,…read morewhich is my fault for walking away without getting it... but I assume since I used my debit card, I could use that to find it in the event. I need to return it. I used Apple tap to pay with a debit card that was compromised later that day. the bank canceled that card (what timing?!) so... when I went to return the item, I was turned away because I could not use the tap method. they could not find the purchase and told me that I should just "sell it on eBay" or Google our corporate phone number if that doesn't work. This was my absolute worst experience with Home Depot's customer service department EVER! I was (not) helped by a young woman named Lily. I don't know how a company would hire somebody with that terrible of customer service skills to be their on site manager. but once I raised enough chaos with other cashiers, I found another manager that was totally willing to help me? and they resolved my situation with store credit. (Amazing!) I was absolutely blown away that somebody would tell me to "sell it on eBay" as my only other option since they couldn't 'prove' that I actually purchased this item in the store. Somehow, my bank records were not enough. I knew exactly what register I bought it on, and we went to that register and looked up the history, found it, and resolved it very quickly!! ... albeit no thanks to Lily. Hanna, the other supervisor on duty for cashiers was AMAZING!!!!! So helpful, nice, and had empathy that totally refreshed my faith. What is up with the younger generation??! No social skill, empathy, or general pleasantness. Like you are being paid to help customers specifically... do the job don't patronize me. Thank you Hanna!!!! Hanna deserves 5 stars but I want this to be noticed! Hence giving one star above the lowest possible option

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    The Home Depot
    The Home Depot
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    Ukiah Valley Lumber - hardware - Updated July 2026

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