"Snowball & Cinnamon" , my 2 babies are both rescue dogs and have struggled with anxiety for as long as we've had them. Because of this, leaving them at a boarding facility has always been a stressful experience--not only for them, but for us as well. In the past, whenever we used other pet hotels, they would often develop stress-related diarrhea within a day or two, lose their appetite, or come home looking exhausted and overwhelmed. When we picked them up, they would usually have their tails tucked between their legs, smell strongly of urine, and seem relieved just to leave.
When we first brought them to UC Barkley Pet Hotel, we honestly expected it to be similar to other daycare and boarding facilities we had used before. However, our experience was completely different from the very beginning. The staff and owner took the time to understand each dog's personality, needs, and comfort level. It was clear that they genuinely cared about helping our dogs feel safe and secure during their stay.
The biggest surprise came on pickup day. Instead of running straight to the door and wanting to leave, our dogs came running toward us with their tails wagging and excitement in their eyes. In fact, they seemed more interested in continuing to play with their new friends than going home. As dog owners, that reaction alone told us everything we needed to know about the quality of care they received.
We also took advantage of the grooming services while they were boarding. Unlike many facilities where dogs come home smelling unpleasant or looking tired, our dogs came back freshly groomed, clean, happy, and healthier-looking than when we dropped them off. Most importantly, they showed none of the stress-related symptoms that we had experienced after previous boarding stays.
Another aspect we truly appreciated was the communication. The owner personally oversees the dogs and provides prompt updates by phone or email whenever there is a change or something worth noting. As pet parents, having that level of communication and transparency gave us tremendous peace of mind while we were away.
What stands out most about UC Barkley Pet Hotel is that the people here clearly love animals and take pride in what they do. Their care feels personal rather than transactional. Throughout our dogs' stay, we felt as though they were being treated as members of an extended family rather than simply boarding clients.
As customers who have used multiple boarding facilities over the years, we can honestly say that our satisfaction with UC Barkley Pet Hotel has been exceptionally high. Finding a place where our anxious rescue dogs are genuinely comfortable, happy, and well cared for is something we never thought possible. We wholeheartedly recommend UC Barkley Pet Hotel to any dog owner looking for a trustworthy, professional, and compassionate boarding experience. We are incredibly grateful for the care they provide and will absolutely continue using their services in the future. Thank you for taking such wonderful care of our beloved dogs. read more