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    Services - uBreakiFix by Asurion

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    11 months ago

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    UBreakiFix

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    2 months ago

    Horrible customer service. Took 4 days longer on our device than promised, then didn't even fix the problem.

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    10 months ago

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    7 months ago

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    3 years ago

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    3 years ago

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    I contacted Waco Techs because we were experiencing server issues at our office. I spoke with…read moreHector and explained the problems we were having. He told me he could come to our office to help resolve the issues. On the day he was scheduled to arrive, he never showed up. He later called (close to closing time) and explained that he had been sideswiped by another vehicle. He said he was okay, and I completely understood that the accident was unexpected. Hector then committed to coming to our office the following morning. Unfortunately, he never showed up and never called to let us know he would not be coming. While I understand that unexpected circumstances can happen, the lack of communication after making a second commitment was extremely disappointing. Based on my experience, this is not a business I would feel comfortable trusting with our technology needs. After looking at some of their other reviews, I can understand why there are several negative experiences reported.

    Brought my laptop MacBook Pro here because it wouldn't get passed the loading screen…read more Guy charged me checking fee and told me he couldn't fix it That my motherboard was toasted Was also very unprofessional to responding in regards of MacBook, After checking it and charging me He said my motherboard was bad I took it to a different repair shop in the area They did a factory reset on it and my MacBook works like new Didn't even have to replace any part

    AT&T Store

    AT&T Store

    (9 reviews)

    I was visiting from out of town and decided to purchase a new phone. I was told my data transfer…read morewould only take about 45 minutes. The download took 18 hours. By the time I got to my home state my new phone stopped working. The reason it stopped working was because I was sold a 256g phone but had a 512g phone. All of my data was not able to transfer. Before going to my local store, I didn't realize what was happening, so I was making sure my new phone was able to access all the app with usernames and passwords. I went to my local store because now, I'm not able to send/receive text and calls. I was deleting apps off the old phone because they are now on the new phone. The rep at the store in my home state realize the issue and told me I will be charged a restocking fee of $55 because the phone box has been opened and if I want my phone to work, there is no way around it. So now, I had to upgrade my phone from 256g to 512g, pay taxes again on the 2nd new phone, lost alot of my apps because they wiped the first new phone cleaned and reactivated my old phone. What a mess! Now, I am out of money, a new phone and have to wait 7-10 days for the new phone because they are not in stock. Is it not so hard for the reps to view the gigs on the current phone and ask do I want less gigs or not? I was also told I would have to call customer care and ask them for the restocking fee of $55 back because of the error of the rep. I understand errors are made; however, the cost and time lost falls on me, the customer, with nothing more than an apology. I will NEVER purchase a phone out of state and from a non( PRIME) AT&T store again.

    Do not go this store unless you want your service screwed up. Associate made changes to my account…read moreand did not tell me I would be losing my MAX service that I have had for many years and have been a loyal customer. Idiocy. I would have never allowed this person any access to my account had I known they would be removing services that I enjoyed. Customer service was worthless and said once it is removed it cant be reapplied. Thanks sales guy! You are awesome at your job. NOT

    uBreakiFix by Asurion - mobilephonerepair - Updated October 2026

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