I had an awesome experience with uBreakiFix in Rialto. After not getting my new Samsung phone to work properly and even contacting Samsung to no avail, I followed Samsung's recommendation and took it to uBreakiFix's Rialto location. Jack there was friendly and professional. He said that he would troubleshoot the problem within an hour. Sure enough, he came out about 30 minutes later and explained the problem (I have to admit that it was user error, MY USER ERROR). The phone is now working just fine. I felt valued as a customer and must thank JACK profusely. I would be honored to use their service again! read more

Came in here to fix my husband's work phone. They originally tell you 2 hours. Coming in at about 4:45 we were expecting to just wait around because they close at 7. We knew we were cutting it close. When we told Joseph it was a work phone and we needed it, he did not hesitate to tell us he could get it done in time. He was very thorough in his explanation and was knowledgeable. We are so greatful for him, he had it done. Before the 2 hour mark. Made sure the phone worked and we were on our way. This will definitely out repair place. Thank you again Joseph! read more

Positive friendly and fast service. Replaced my battery with a smile. Will definitely return

Brandon was a great and super awesome his customer service was above and beyond made this experience so great thank you Brandon you're awesome! Service was super fast read more

I thought I had broken the glass screen on my iPhone. It was broken on both sides, and I could see spider vein cracks. I called Verizon to ask how to get it fixed. They recommended bringing it here. I went to the store in Redlands. They showed me that it was only the screen protector that was cracked, and not the glass. I was able to get a new screen protector put on, one he said was better than the one I had. I'm very pleased with the results and service! They were honest about it only being the screen protector and not the glass. My friend said I should write a review, because they could have lied and told me the glass was broken and needed replacement, costing me much more money. Thank you for your great service and help!! read more

The technicians there recently fixed my ipad that wasn't working. First they assessed it for no charge. I left it with them and they were able to replace the glass and get the touch sensor to work again. So take the time to go to this location to get your electronics repaired. read more

Showed up 1hr and 53min before closing and said they could help me today cause the service takes 2 hrs. When the email said 1hr. What a waste of time read more

Highly recommend this location! Customer service is great! Professional, courteous and helpful. The work they did to fix my Galaxy Z fold 4 screen is excellent. In addition, the went the extra mile, and replaced my outer screens and batteries, leaving my phone like new! They were timely and there were no surprises. The whole process went smoothly and there were zero problems. Completed the work when promised. Again, this is for the Rialto location only. If your device needs to be fixed take it here. read more

I contacted this shop on a Friday and requested if they can do a battery replacement for a Surface Pro 5. The gentleman who answered said yes, gave me a quote, and even directed me to where I can purchase the correct battery on Amazon. I went in to the shop Wednesday when the battery came in and am told they don't replace these battery's here. I asked why would your other associate look up the model and direct me to where I can find the correct battery to order if you don't do the work? Naturally the place they refer me to cost 3x as much. read more

I brought in my MacBook because the display, touch bar, and software were acting up. They were able to get it working like a practically brand new laptop. They are upfront with anticipated pricing, which is on par with the service provided. Side note: I had previously taken it to Apple and they were essentially telling me I had to pay a substantial amount to have the screen fixed - which would have cost nearly the same as replacing the laptop. Definitely recommend having them at least take a look at your problem if you find yourself in a similar situation. read more

My computer randomly powers off within a few minutes of startup. Sometimes I can log into windows before it happens and sometimes it happens before the bios loads. I decided to take my computer in for a diagnostic. After not getting an update the next day, like they said I would, when my diagnostic window closed I tried calling in to check the status of my computer, but there was no answer. Over the rest of that day and the next morning, I called about 16 times and never got an answer or even a prompt to leave a voicemail the phone would ring a about 8-9 times or so then the call would just hang up. I finally went in person to ask on the 3rd day. They said they saw no problems and found nothing wrong. I took it home, plugged it in, and it still completely shuts itself down within a couple of minutes after start-up. The computers inability to stay on longer than about 1-5 minutes is a pretty big, as well as obvious problem. So the fact that they said they saw no problems would suggest that: 1 - They lied to me about doing the diagnostic. And/or 2 - They are not very good at their job. But, I'll let you infer what you will from the data. Also, I got a fake name on my receipt, a man took in my computer and entered it into the system but the claim reciept he handed me said the name of the person helping me was Kimberly. (I didn't notice this until after everything, when I was looking the claim ticket again). These details, coupled with the fact that they don't answer their phones and don't have a method for customers to leave a message/voicemail make me hesitant to refer anyone here or even ever go back. read more

The Asurion insurance is misleading. They claim to cover cracked Smart TV screens, Ubreakifix says they do, and multiple websites state they do. In fact, they do NOT cover cracked TV screens or physical damage. You are better off canceling them and buy an extended warranty. read more

My iPhone started to glitch with the Apple icon going on and off. I went to the Apple Store and they told that the only way to get it fixed was to wipe out my phone. However I came here before I made the decision to continue with Apple. I'm so glad I came here first. Both Brandon M. And Jacob did everything they can to help fix my phone. They were also very open and honest with what was going on with my phone and what would be the best route to get it fixed. They were amazing! Thank you guys! read more

Brandon was very professional and attentive. Great customer service! He Assisted me with my issue and was very pleased with their service.

Started by going online and making an appointment to get my phone fixed. I entered all the info. My phone make and model and what needed to be replaced. It then gave me a date and time. I went to the store the next day. After about 20 minutes of waiting due to one service rep and two other people ahead of me, another representative came to the front from the back. I told him that I needed a repair and that I would be paying out of pocket. No insurance. He began to explain that they didn't have the part and that their part orders system are done automatically and couldn't tell me when they would have the part in. That I would have to call back in 3 days to see if they have it. Needless to say, I walked out frustrated and upset that when making the appointment online didn't tell me they didn't have the part. What a horrible business model. Why didn't he ask for a deposit to order the part? Sounds like their supply chain isn't up to par. They lost a customer. I went to Ifix4U and got it repaired the next day. Horrible customer service. read more

Highly recommend this place. I was assisted by Brandon today. He was super accommodating, knowledgeable, and to the point. One of the best experiences I've had from a tech repair place. Thank you again! read more

Fast, friendly and efficient. Fixed my phone like new in less than 2 hours. Amazing job.

Brandon got it done as if it never even happened thank you felt like I was at the Apple Store

I dropped off my Samsung Note20 because the screen cracked. I had insurance on it. Brandon was professional and courteous, and he kept me posted with each update on the process. This was a no hassle event, which made my end of the day less stressful. I would DEFINITELY recommend this place for all your phone fix issues. Keep up the good work! read more

I took in my xbox to fix because of its bad disc drive, despite it being an odd Job and uncertain they STILL got the job done and fixed it. They were super friendly and very professional and the price for repair was not too high and was very reasonable. Would definitely come back here if i ever need other repairs. Brandon and Jacob are absolutely incredible for getting the job done SAME DAY. read more

After my Samsung S23 Ultra died and would not turn back on, I called AT&T and they referred me to ubreakifix location in Rialto, Ca. I made an appointment and was greeted by Josh when I got there. He was friendly and very informative, explaining the possible causes and what steps we could take next. He then asked if I could give him an hour to check a couple of things, just in case we wouldn't have to turn it in on a warranty claim. I was all too happy to duck out of the store for an hour while he went to work on my phone. It was the best call ever!! I returned to the store 55 minutes later and to my surprise, Josh had fixed it. He explained what happened and advised what I should do if it ever happens again. I was thrilled to have my phone back in perfect working condition! And it cost me nothing but a little time out of my day! Best deal ever!! I HIGHLY RECOMMEND THIS STORE!!! Ask for Josh if you go! He is a fount of knowledge, very personable and very professional. I would give ten stars to the store and give Josh a raise if I could! Ten Stars!!!! read more

I was in a pickle this afternoon and Josh helped me out with a quick reset on my phone, so helpful and kind. Highly recommend these guys! Thank you! read more

Jacob helped my nana fix her Kindle within minutes and was kind enough to do it without charge. We will definitely be returning for any future accidents with our electromics. Great store for our community. read more

Set a same day appointment for a charging isssue on my iPhone 8 Plus and Jarrod was very welcoming and professional and repaired the issue free of charge and gave some good insight! Definitely come back for future service and repair read more

uBreakiFix by Asurion - Storefront - Electronics Repair Near Me - Rialto, California

Very good customer service. Completed the service on my phone in the time quoted. Will be back.

Went in because my phone would only charge when I'm holding it in a certain position. They cleaned out the charging port and speakers for me and it did works great now. Very professional and informative. Will definitely be coming back here. Ask for Brandon he's the best! read more

Went in because i thought my phone needed a new charging port josh was super honest he could have took advantage and sold me a repair instead he was up front and cleaned my port and sent me on my way awesome dude read more

Made an appointment online and everything went super smooth. Got my wife's Pixel 5a screen repaired in about 90 minutes and it's as good as new. Great vibe and no BS from the reps working here. read more

Went in today because my phone wasn't charging expecting to need a repair but was dust build up in the port. The gentlemen cleaned it out free of charge and very quick. Amazing service. read more

I got their $24.99 monthly subscription to try to get my switch fixed. The guy at the store told me that if I put that my switch broke in the allotted time of me having the insurance that it should work... it didn't. So I'm trying to cancel this subscription after 4 months and no one seems to want to answer. I've called 3 days in a row and they ask in the recorded voice what you're there for and I said to cancel subscription, sends you to talk to a representative but I've been waiting for an hour and a half with no wait time being told or what number I am on the waiting list. This is seriously so frustrating, please do not get a subscription here if you want it to never be able to be cancelled. read more

Made an easy appointment online . Charger port was not working properly for my iPhone xsmax and I went in thinking I was going to spend up to 200 for a fix . Jonathan cleaned the charger port. It wasn't working properly because it needed cleaning . He was honest right away about it and I really appreciate that because if I would have taken it anywhere else I would have got scammed probably. The phone is now charging perfectly . Thank you so much for helping me read more

Called to check about a screen issue with Google Pixel 2 phone. Screen was not broken but display was random and blank screen sometimes. Although there was nothing significant to describe as the screen was not broken, they were kind enough to ask me to come to do a free diagnostics. When I dropped the phone Johnathan the manager was very polite and helpful and mentioned they will check and let me know. It happened to have some lose connection and they fixxed it for free. They even refused to accept a tip and just for a review on their customer service. EXCEPTIONAL and OUTSTANDING service and very impressed. Also, appointments available for same day. This store in rialto is far better and helpful and than the other ones i visited. read more

What a waste of time came to this location to get my phone screen repaired the tech or the person behind the counter told me to leave the phone overnight who wants to do that really I had got my phone screen repaired by Asurion actually had a technician come out to my location and fix it within 30 minutes so I had to drive to this location and for them to tell me to leave the phone is ridiculous if you have warranty it would be best for you to have them come out to you which is what I'm going to do how can a technician that comes out to you take 30 minutes to change a screen on an iPhone and when I take this phone to the location they want me to leave it overnight read more

I went in to fix the screen that they replaced. It kept having the same issue (Ghost touch). It keeps opening apps on its own, typing on its own, and not being responsive at times. Extremely frustrating because I paid for the screen and the monthly warranty. They told me that the screen wasn't sitting flush I agreed they installed it. They didn't do anything about that, they said they couldn't do anything. They said looks like you have a lot of pictures and you're about to run out of storage. They said that was the reason why my screen does that. They said your phone works perfectly fine right now. I wouldn't be in there if my screen worked perfectly fine. read more

The gentleman behind the counter was super helpful and gave me all the information I needed. Will come back again if my phone ever breaks again read more

I am a senior and was having trouble with my new phone. I went in without an appointment and Juan helped me with my issue. I must say, he went above and beyond, not to mention being kind and patient. Thank you s much. You guys are ace in my book. read more