In the end, WeFix was able to help me with an unusual problem - the screen on my S10 had failed and I needed to get my phone data transferred over to a newer Samsung Galaxy. It was a frustrating and overall unsatisfying experience, so I'm highlighting what I would do differently as a customer to avoid the same issues.
The biggest issue was that there were holes in communication between the team members. I was offered 2 options for the ultimate solution (1. fix the original phone AND transfer the data to the new phone vs 2. just transfer the data, and the old phone remains toast). The price that I was initially quoted when I first asked for help (thurs) changed when I came back the next day (fri) to drop off both phones and approve of the work (red flag, in hindsight). It would be pricey either way but I decided to go with option 1 as I still have some use for the old phone. I called the next day (sat) to see if the phone was ready and they told me they were finishing up dismantling the first phone that I was supposed to receive repaired. I told them that was not the plan I agreed to and they said OK then the phones are ready to pick up. Then I came in, and the owner refused to honor the price that I had agreed to pay for the work. He is a slick talker and made me feel like he was helping me out, but in the end, I paid 25% more than the "out the door" quote I had agreed to. He kept blaming his employee and saying he would talk to him, but that doesn't help the customer.
What would help is to sign an agreement prior to having the work done, like when you take your car to the mechanic.
Later, he called and talked me into going back to plan 2 - where my first phone was again restored to its non-functional condition for a partial refund. The refund wasn't as much as I felt was fair, but it was a compromise, and I agreed to it. Later, I realized data from my signal messaging app, and others hadn't been transferred, but by then it was too late to recover that without the old phone being functional. I can only blame myself for this oversight, but in case you're reading this and you're like me - not technologically savvy - if you have important data on apps you should mention it before they do the transfer.
Another really frustrating thing was that I took the phones to the T-Mobile store to get the new phone activated and found out that WeFix had not replaced the sim tray with the sim card and the memory chip into the old phone. This caused me significant distress and hassle, but luckily I was eventually able to recover the SIM card.
There were more things that sucked, but hopefully those were just flukes. I just mainly wanted to warn customers to get your price quote in writing before giving your tech to this place, make sure you specifically ask that Signal or similar messaging data be transferred, and make sure your SIM card is in your phone before you leave. read more
