David was very kind to us. We missed the email that said our appointment is the 21st of August. Today is the 15th. Anyway he went ahead and fixed my screen protector. I already purchased one prior. He was able to put it on in no time I highly recommend uBreakiFix customer service is top notch! Thank you. read more

david helped out big time thank you best place in chino to fix phones ! appreciate the help

uBreakiFix did another outstanding job for me today. After exposing my phone to water, the phone would not charge properly. I met with MARK, and he was very friendly, knowledgable, and professional. He did a thorough cleaning and checked the charging capability. Afterward, the phone began to charge properly again. I really appreciated the great service Mark provided. Although I hope I don't have to return soon, I certainly will when another problem arises. Thanks again Mark! read more

These guys are life savers, especially Mark!! Best customer service! We took our daughter's broken phone and they were able to fix it super fast. I'm very satisfied with their service and quality of work!! They are very friendly. Thank you so much! And I highly recommend this company!! read more

Amazing customer service! Mark helped me at the front counter to get some rice stuck inside my charging port. Got everything out in less than a minute!! read more

Final repair was great. There was a bit of confusion as to what needed replacing/repairing on my dell computer. It was a cracked screen so not sure why it wasn't obvious if computer was turned on. However once we got past the initial confusion, repair was fast. Also they were great keeping me updated. Would recommend!! read more

Wow - they fixed my printer paper jam for FREE! Quickly too. Will be back again for sure. Thanks !!

Went to this establishment to replace the battery on my iPhone because it was inflated. Was quoted $110+tax and agreed to it despite Apples services being cheaper. When I went to pick up my phone I was told that my screen was damaged from the battery inflation and would only show a green screen, still vibrated for notifications but I couldn't see anything. This confused me entirely because prior to the drop off, my screen was fine. I opted for the OEM which was $369, also more expensive than Apple. I told the worker I'd just take it to Apple and the worker tried so hard to change my mind. He was telling me he used to work for Best Buy they wouldn't do it for me stating that he used to work there so he knows then mentioned Apple would add on hidden fees so I would end up paying more than what I would be doing today (479+tax), a little too much attitude for me. I finally got my phone back after telling him I lived far and found out they placed the inflated battery back inside, no payment necessary. When I went in my car and plugged in my phone, the screen was working like normal... I ended up going to the Apple Store next day and got my battery replaced for $107 total, was told there was nothing wrong with my screen and that the technicians who tried fixing the battery prior at this establishment probably didn't connect the cables properly. My phone works perfectly fine again. I would have been down nearly $500 if I decided to allow this business to repair my phone. This was my first experience with them and it wasn't the best due to Apple being able to fix it with no issues, but very kind staff though. read more

I went here because my screen went out on my phone. The battery was changed by someone there and they said it wasn't my battery and they said it had to be something with the board. My husband ended up changing my screen with a screen he bought on Amazon and to my surprise, my phone started working. At least the people working there were nice..... read more

Paid close to $400 to have a screen replaced on the 24th.... The replaced screen cracked the next day. Stopped in tonight 1 minute past closing and the employee rolled his eyes before opening the door and asking me what I needed. I asked if there's a warranty on the screen cracking so quickly and he said no. He stated there's an impact spot on the screen and there's zero equipment warranty ever. Turns out, they installed a nonapple replacement which clearly was a piece of garbage. Do NOT go to the place for a quality repair. They're only focused on selling insurance. Super disappointed. read more

I brought my PS5 to uBreakiFix in Chino Hills for repair. The console was running fine -- no errors -- but I had accidentally placed it in the wrong position (upside down), which caused it to overheat. At the time, I didn't realize the overheating was due to incorrect placement. They tested the unit and told me the power supply was faulty, and I agreed to the repair. After picking it up, I placed the PS5 in the same incorrect position as before, and it overheated again. A friend pointed out that the problem wasn't the hardware at all -- it was simply due to how I positioned the console. Nothing was wrong with the power supply in the first place. I went back to the store to ask about the diagnosis and the part they replaced. When I asked for the old power supply, they said they had recycled it -- no proof, no transparency. I was charged $160 for a repair that clearly wasn't needed. I contacted the store manager but never received a reply. This was the most frustrating repair experience I've had. I feel scammed and completely let down. I will never come back, and I strongly warn others to be cautious when dealing with this location. read more

Had a phone replaced with Asurion Mark called us a day early and got us set up right away! AWESOME CUSTOMER SERVICE!!! He was helping several customers at once was calm and took care of everyone with a great demeanor and attitude we are very happy! This guy knows his business!!!! read more

Jessie did a wonderful job fixing my laptop the same day he understood the urgency that need my laptop to for school !!

I brought my iPhone in with a new glass screen to replace the broken one. It took him just a couple of minutes to replace my the screen and didn't charge me. I was so appreciative and just wanted to say thank you for your service. Trudy read more

DO NOT TAKE YOUR ELECTRONICS HERE unless you want them broken more and employees to deny any responsibility for it. My screen protector on my phone bubbled up, so I called Samsung. They referred me to this place, assuring me that it would be replaced for free because my phone is still under warranty. When I brought it in, the employee at first wanted to charge me until I told him I spoke to Samsung. He said he'd do it for free "this time." That should've been the first red flag... sounding like they were doing me a favor. When I picked up my phone later, I noticed a piece of the thin frame around the screen had been broken, and a little piece of the seal was sticking up. I showed the employee, and he insisted it was already like that. It most definitely WAS NOT. I didn't feel like arguing, plus I didn't want them touching my phone again, so I left. A few days later, the screen protector bubbled up again, so the job was useless. I ended up going to the Samsung store in Glendale and had them take care of it. They should be called uBreakWeBreakMore instead. Skip these guys, PLEASE. read more

uBreakiFix by Asurion - The seal sticking up should be underneath the thin frame that now has a piece broken off. - Mobile Phone Repair Near Me - Chino, California

I was in there 2 min to assess why my uncles phone wasn't charging, Mark took 1 min cleaned out the port and gave the phone back, and asked how much he said, "no charge nothing is wrong with it." He said, "feel free to bring for a full cleaning." Gave me no hassle was honest! Mark is a solid dude! read more

I'm very disappointed with the quality of service I received here. Less than two months ago, I spent over $400 to have my iPhone 12 Pro's front screen and back glass replaced, along with purchasing a $25 phone case and a popsocket from them. Since then, the popsocket has broken, and the back glass has cracked again -- even with the protective case on. I accidentally got a tiny amount of water on the phone (less than a milliliter), and now my phone is completely non-operational. The phone had a protective film and case on, so this shouldn't have happened. When the technician initially installed the back glass, he made a mistake. Since I was on a time crunch and the replacement part would take days to arrive, I had to accept the flawed repair with a $50 discount, on the condition that I'd forfeit any liability if it broke again. I trusted him because he seemed so confident in his work, but I regret taking that risk. I reached out a month ago, hoping they'd stand by their work, but they kept giving me the runaround, never returned my messages, and basically told me they couldn't help. I'm very upset with this experience and can't recommend them based on my interactions so far. However, I'm open to changing my review if they follow up and fix my phone properly this time. read more

I had went to the Montclair location and had a horrible experience with a rushed job causing horrible damage to my phone. It was the worst thing that could ever happen considering I have a galaxy flip phone. All I needed was my screen replaced and the Montclair location ruined my frame. And they wanted me to pay out of pocket for their damage. After about a week of talking to corporate the owner of the Chino location (This one) was so awesome because he said he would handle it free of charge after speaking with Jennifer from corporate. I was scared of coming here after what I dealt with. Then Daniel showed up. He was really thorough with what he was doing and apologized profusely for what Montclair did. Montclair caused me to pretty much have to get a COMPLETELY NEW PHONE. I was disappointed seeing all the damage but they helped make things right. I was so happy to leave with my phone looking like I just got out from my carrier. Chino did just a great job as d I can not thank them enough. Chino helped me rethink never coming back. If I need my screen changed I don't mind making the trip all the way to chino since they did an amazing job they didn't rush and I'm forever greatful for it. Thank you Daniel and Mark!!! It was worth the wait. read more

We've lived in the area for ten years. We take all of our electronics here. I highly this place. Excellent customer service and support!!!!!!!!!!! read more

Thank you Mark for being so professional, kind and honest ! I decided to come to this location because Mark started with great customer service over the phone compare to other locations, they can'twait to drop the call! . I was willing to wait a few days even the other location have my replacement screen instock but it would take a few days for Mark's location to receive their shipment. I was still happy to wait! I went in today and he fixed my screen within an hour! There was other customers at the store during my pick up and he efficiently took care of each one of us without making us wait for a long time! Very please with this store read more

I was having the "black screen" issue with my Xbox on 6/10 and decided to give this place a chance. The rep said was most likely an issue with the HDMI port. They would charge me $150 to run diagnostics and would get back to me in 3-5 days. I waited patiently for a week and gave them a call back to which they said they were waiting for a part to come in and would give me a call at the end of today or tomorrow. I call again after not hearing from them and they tell me now they're waiting for a different part to double check things, and give me the same response "we'll be done today or tomorrow the latest". I never hear from them so I drop in on 6/25 to see what the hell is going on. After waiting over an hour and a half in the lobby I get to take my Xbox home. The manager and (Jonathan) were both not confident in their work and said to not wiggle the hdmi or the picture may go out again, but if it goes out and you wiggle it more it should be fine. They discounted my diagnostic and said they're ordering another part for me and they'll call me on 6/27 when it comes in. Today is 7/8 and I never heard back from them!! I plugged my Xbox in as soon as I got home and my graphics are still not clear. There are green lines and dots all over like I'm watching Keanu in the matrix. AVOID THIS PLACE AT ALL COSTS! read more

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DO NOT BRING YOUR SAMSUNG HERE, PROBABLY NOT CERTIFIED. Had a small bubble on my Dad's Galaxy Z Flip factory screen protector. I called Samsung and they referred me to this location to get it replaced. We came in to drop off the phone for a few hours where they assured us they'll have no problem installing the screen protector. When we got back the phone, the screen protector had three large streaks across the center and dirt/dust underneath. When asked why the condition of the replacement was so poor, the guy with the long hair kept saying he's a human and not a machine. He was rude to my parents and refused to fix it. I get it if it had a small bubble or something, but three big lines across the screen and it was returned dirty. Coated with finger prints and dusty. Ended up going to Best Buy to get it replaced again. Completely unprofessional work and customer service here. read more

uBreakiFix by Asurion - Believe it or not this is the state they returned the phone to us. Didn't even clean it when it was done. - Mobile Phone Repair Near Me - Chino, California

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Daniel was fantastic! I was sent to this business by Verizon today 4/14/24. Daniel helped me and explained everything during the reset process of my iPhone 13. It took some time, I even had to reset my password at home, but Daniel was very patient and helpful! Would give 10 stars if able! read more

Friendly, efficient, professional service. I'm surprised by the low yelp rating. Needed some help with the laptop, and the problem was solved. read more

Great Friendly Customer Service. Mark was outstanding. He called me within minutes of me sending my Asurion Insurance Claim. My phone unfortunately had a cracked screen and he had the part in stock. Got my phone back in a couple of hours. His store was very clean and organized. Customer Service sometimes is a loss Art. The vibe I got from Mark was that he's honest and really knows what he is doing. read more

After having an issue with another store and dealing with Samsung customer service they told me to take it to another shop so I took my device to this Chino location and the service was night and day much better. They didn't try to pull the you can wait 3 hours or pay $35 to have it done immediately. They took my device, gave me a time to come back and pick it up and that was it. read more

So I have insurance by Verizon and was sent here was so easy! Dropped off on my lunch and picked it up after work and was ready. Only takes 2 hours. Seems like a new phone works great customer service is friendly very nice and makes it easy. I don't know the cost recommend having insurance it was 0$. read more

Shady business. Didn't want to honor Samsung's warranty and wanted me to pay out of pocket. I knew they were full of lies so I went to another ubreakifix location and they fixed it under warranty no issues, no hassle, just repaired it. Shady employees, stay away. Go any other location than this one. Negative stars if I could. read more

Amazing and quick! Mark got my phone working in less than 5 minutes! Thank you thank you thank you!

I set up an appointment to get my cracked screen for my Google pixel fixed at this business since it was close to where I lived. I had to repeatedly go to get my screen re-fixed because it was lifting off from my phone. They have a warranty, once you pay for the screen you can go back without a charge if there's something wrong with it. Though, the last time I went they did an even worse job of fixing it and when I dropped it a few inches from the ground the whole screen came off and my phone is now cracked. I've gone to get it re-fixed at least 4x and once the screen cracks you have to pay for a new one which was $130 or so, I honestly don't remember but it was expensive, I highly recommend going somewhere else that's a little cheaper and more reliable. On the positive side they had good customer service. read more

sent my phone to ubreakifix couple weeks ago. The phone itself is undrr warranty so I don't need to pay anything. Since I sent in my phone petty late so I had to wait another day to get it. Overall, pretty good experience. read more

Called about my 5 years old Samsung S8 that Best Buy doesn't even repair anymore. Worked with Mark who was cheerful and informative over the phone; and was able to to tell me whether they had the parts, how much it would cost, and how long it would take. When I went in the next day they were able to diagnose the problem with the battery which they were unable to fix. But Mark spent a long time talking me through options and suggestions and even helped me look for a new phone. Will definitely recommend this place to everyone I know just for the customer service itself. Above and beyond! read more