My iPhone 16 Pro's screen was shattered at the bottom, so I needed a replacement. Looking around, I thoroughly reviewed and obtained estimates of the repair cost and confirmation that genuine Apple parts would be used. Eventually, I found Mobile Kangaroo on the Apple support website because it was an Apple-authorized repair shop offering same-day service, which I needed for a quick turnaround. I gave Mobile Kangaroo a call and spoke to Ryan, who was so nice, friendly, professional, and knowledgeable. He provided me with an estimate of the cost and the additional information I was seeking, and confirmed that the part was readily available. I arrived at the location around 11:30 AM to drop off the phone. Ryan was very transparent with me regarding the process and what to expect. The repair finished just a little after 1 PM, and I was very pleased with the work and service provided by Mobile Kangaroo. Shout out to Ryan for such a GREAT customer interaction! I would recommend Mobile Kangaroo! read more

Super cool guy that works there! He is very knowledgable and super friendly. He's good with Apple products.

I stopped by the Mobile Kangaroo business located on Cerritos Street Cypress California. what a very nice young man his name is Chris. He not only answered my question about my iPhone connection to my RAV4 map program. Veery nice young man and very helpful . 100 % quality. thank you for having a nice young man to offer service to our community. Jenny read more

Paul was awesome. This was to repair under AppleCare+ for a MacBook Pro. Parts came in one day and the repair took 90mins. Super easy and great quality of work. Glad I went here versus going to the Apple Store! read more

Thank you PAUL! Called to see if they service headphones (airpod maxs) bc I can not find anywhere that does nearby at least. He asked over the phone what was the problem & told him one side is working and the other is not. He Advised me to reset the headphones and told me how to do it. Turned them back on and it's WORKING. Thank you Paul! At least I know where to take my headphones if they need to be serviced. read more

TLDR: Really terrible experience, zero transparency on what was being done. Got charged $120 for a repair to turn my MacBook on. They called me back to come pick it up 7 days later. They handed it to me (without the charger I gave them) and I almost walked out the door before I remembered about my charger. I asked for it back and then got a bad feeling so I asked them to show me that my MacBook actually turned on. It did NOT turn on! Then they told me there was another problem that I never heard about but it cost $250 more to fix and was the "real" problem. It took them another 2 weeks and $380 to fix the laptop and all my data was permanently lost on the laptop. I'm pretty frustrated. read more

Made an appointment through apple support. They fixed my screen fast knowing I had a trip later that morning. Super helpful

My iPhone 14 Pro Max was in need of a battery replacement. Everyone else had me wait almost about a week from today. So I discovered mobile kangaroo online and he took me in right away. They provided great customer service and professional repairs. Was polite and very communicative and very well knowledge. I recommend this place for all your apple repair needs. You won't be dissatisfied. I left completely satisfied. Thanks once again. Will recommend to all my siblings and friends. read more

5 star experience for sure . Had to take my sons iPad in for a replacement after the charging port broke . They express delivered it to Apple and had it back to me in less than 2 business days! I dropped it off this Monday and was expecting to wait the 3-5 days I was quoted but it was ready today! My son was super excited. It's a little shop , but they seem like they know their stuff . It also covers AppleCare warranty to I didn't pay anything for a new iPad replacement. And I love that they texted me right away to let me know it was ready, also explained the whole process clearly to me . 100 precent recommend and will be back whenever I have another issue read more

I brought my laptop to an Apple-authorized repair shop after being referred by Apple Inc. My computer could turn on but had no display. I clearly told the technician there was no water damage, and it had already been diagnosed as a wiring issue. The technician even opened the computer in front of me and found no evidence of any water or moisture damage. Despite that, he still insisted it was "water damage," relying only on another Apple Store's claim. Trusting their professionalism, I paid over $700 for this so-called repair. After more than a week, they called and said the screen still wasn't working and demanded another $800. When I picked up my laptop, it was completely dead and would not turn on at all--worse than when I brought it in. The technician could not explain what happened, provided zero proof of any damage, and instead showed a "refuse service" notice. On top of that, they charged me a $180 "stocking fee" for no clear reason. This is unacceptable. An Apple-authorized repair shop should be held to a higher standard. Instead, I was charged hundreds of dollars, given no real diagnosis, and had my laptop returned in worse condition than before. Extremely unprofessional and disappointing. read more

These people are amazing! Really friendly, super helpful and service is quick. I've been here twice. Once to get my phone repaired and once because of a technical issue. I will continue to come to this repair location. read more

Went to the Apple website Best Buy would've been a one day wait the Apple Store was a two day wait mobile kangaroo had openings like every 15 minutes super fast, awesome service and a lot cheaper than Best Buy through Apple. Their Apple authorized and I found them on the Apple website 10 out of 10 absolutely coming back. read more

Great service. I had to bring a couple of my devices and they work on fast on fix it.

Great service! Webcam was broken and told him I was a student and he replaced the webcam and screen pretty fast!

Great service and every patient !! Even offered us service that he doens need to ! He is now my go to person for Apple products. read more

Awesome fast and reliable Christian explain the whole process allowed me to keep my phone until my order was ready will recommend for any cracked screens or replacements read more

Mobile Kangaroo - Electronics Repair Near Me - Chino, California

Apple product certified, great friendly customer service and speedy assistance. They were referred by Apple Support, they assisted me with iMac Pro, if ever needed I'll definitely be a returning customer. Thank you Mark and Paul, I appreciate your expertise. read more

Was attended very fast, and the customer service was more than enough. He took the time to do some inspections on my device before talking me through whether I need a repair or not on the battery life. Extremely helpful and would definitely return with future devices that are in need of repairs. read more

we experienced excellent support in repairing software problems with our computer here at kangaroo I recommend to anyone who has difficulties with her computers or phones read more

Great customer service from start to finish! Was flexible with appointment times, extremely knowledgeable, friendly and professional. Was able to get my green screen issues resolved right away, and for a fair price. Thanks for the help, Paul! read more

I made an appointment 24 hours prior and was able to get in to fix phone. I had a phone that had been hacked with suspicious malware. Tech was able to reset my iPhone and help factory reset the phone to ensure device was clean. They were prompt and helpful and prioritized my appointment time. read more

Such a great guy, I booked my phone appointment the night prior. The service was great it was on sight to check out my iPhone 17 that randomly went black. Everything was covered under apple care but if it wasn't his values of products were great. Good calming music was playing on top of me being mad about my phone so it worked out. read more

I thought my air pods needed fixing but Mark cleaned them for me and they work great now! No Charge!! This place is amazing for all your Apple related issues and warranty help. No more Apple Store for me!!! Mark is the GOAT!!! read more

Cracked my iPhone screen and charging port wasn't working well. Found this place was opened in the morning and was able to get right in. He was very friendly, phone was fixed in just over an hour, and he cleaned the charging port and it works great. read more

Friendly and good service I would recommend this place to anybody. Really quick aswell just 1-2 hours.

Quick turn around, honest assessment, very knowledgeable, no hassle great customer service. Convenient location and hours.

Only took Paul 1 hour to replacement front screen of my iPhone. Super nice guy!! What a life saver

Fast and quality service. Very nice employees. Apple products taken here, quick turn around

Had a good experience here! I got such great and friendly service. I unfortunately was not able to fix my problem (definitely my fault, though) but they were transparent with any problems and resolutions they could give. Will definitely come back again! read more

My wife's 5 years old MacPro, YES, JUST PASSED WARRANTY, is dying, probably either the battery or power regulator issue. Apple support recommended this nearby authorized provider for the diagnostic and possible repair. The front desk Jordan quickly explained the process and start the work. All progress is updated through text, phone call, or email depending on your preference. The whole result took and updated about an hour in my case and then you can make the decision for the repairment. The diagnostic fee is $49 without tax. Turned out, it's confirmed that the battery issue and $400+ for the replacement + labor. We decided not to proceed with the repair and took the Macrpo back since it can still power up with the charger constantly conducted and this MacPro is free from her hospital, anyway. But I have to say this is why I am against Apple notebook. $400 for the battery is already enough for a new low-end laptop and ppl who are not in the media/web industry, own expensive multi-thousand dollars Apple Macbooks for what? I'm a software engineer and be great with my $1k less Ace, Dell, Lenovo laptop. What a waste of money! read more

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GOAT fr . Expert Apple specialist ! super fast, got everything done in under 15 minutes. Really easy to work with, professional, and genuinely helpful. Definitely recommend if you want things handled quickly and right! read more

IPhone won't turn on after a beta update. Found this place through apple support. The service was quick and professional. Highly recommended! read more

Was looking forward to my appointment here this morning only to discover that, after sending me a reminder text of our scheduled appointment earlier today, they decided to close early, before my appointment could take place. This would have been excusable if they had communicated this to me, but no, I had to find out after driving out to the store. If their customer service is anything to go off of, I'm sure my headphones will be in better hands at the best buy down the street. read more

great & quick service! highly recommend!! very friendly & communicative . no long wait and phone was up and running in less than 10 mina read more

**** Beware Do Not even consider this store to fix anything ********* a simple task of changing the battery for an IPhone resulted in my phone not able to work completely. There is no point of asking for help after they messed up my phone they refused to fix it or even consider helping me to fix it then the nerve of them to accuse me of damaging my own phone ?? There is No customer service or qualified technician who are capable of fixing any electronics at this location They destroyed my phone and refuse to help or assist me in any way. My mistake was not taking my phone directly to an Apple Store! this is a supposed certified Apple repair which I feel is load of BS , they can't be certified the results shows no one at this store knows what they are doing. If I had a choice to give ZERO stars I would!! ***********WARNING do not give this location any business!!!************************* read more

An individual named Christian helped with my AirPods. He was attentive and communicated well and even provided extra ear tips. Appreciate the customer service Christian. read more

Even if it wasn't covered by my phone insurance coming to get a repair here was the best choice. Micheal attended me and he was so attentive and sweet. You don't find that kind of service anywhere. Fair price would absolutely recommend. read more

Service was amazing and literally only took 1 hr to fix my screen, I highly recommend this place

Super fast service to have my iPad replaced. Brought it in on Monday & it was ready by today. Friendly staff, will definitely come again & recommend :) read more

Paul fix my phone in 10 minutes thanks a lot definitely coming back if I have any trouble with my phone again 10/10 experience