Wow I'm really impressed! They cleaned our sectional and rug beautifully - the rug looks brand new!…read moreThey also tested a small portion of our sectional in their warehouse to make sure they could clean it in an alternate way than what the manufacturer recommends and they did this to ensure the safety of my 7 week old son. (The manufacturer recommended method was not good for babies, which I did not realize!) Not many companies would do that and I think that's betexceptional service. The owner was also extremely responsive to my questions via text message. A+++! Would recommend and would hire this company again!

I've been working with Steve for years. He is always friendly and the carpet looks beautiful when…read morehe is done. He really remembers our house and carpet and knows what we need. He never tried to upsell the job. In fact last time he was here, he showed me why certain carpet does not have to be cleaned. He is very honest and we leave him in the house by himself. In fact one time we were out of town and he came and a friend let him in. We have tried lots of carpet cleaners over the years and Steve is by far the best.

These guys were great. First time user of a carpet cleaner. Basement had 7+ years of wear and tear…read moreon rug and it looks excellent now. Highly recommend, the 2 gentleman that came were uber nice and professional.

We have used Professional Carpet Care several times and each time we were extremely pleased. The…read morepricing was fair and the carpet cleaning was excellent! It was our goal to preserve our carpet as long as possible and the regular carpet cleaning helped us reach this goal. After each cleaning we always received compliments from friends who visited.

I highly recommend Professional Carpet Care. They do outstanding work and are extremely efficient…read moreand very professional. I have used them more than once and they leave your carpet looking brand new. You won't be disappointed.

The owner was absolutely amazing! The response time was amazing and the owner of the company…read morecommunicated efficiently. He inquired about my needs and executed. He explained the process and answered all of my questions. I felt comfortable in his presence. As a single woman, I find that extremely important. He cleaned my house in record time. The carpet was SPOTLESS! I highly recommend this company. He has my business moving forward. Hands down! Oh, and his prices are the best in town! Trust me, BOOK HIM!

Walk on by. Not the company they were under their new ownership. I gave old McDowell's a 5 star…read morerating. I recently brought a rug in that I have brought in to another cleaner in Boston 2X and Old McDowell's 1x (all 3 times very dirty and it came out looking brand new. So beautiful, outstanding transformation, is how I would describe it. I Just had this same rug done by under new management McDowell's and the back of it is gray almost and the color much darker in color like the water they washed it with was gray/black and dirty and it was not well rinsed. It's improved, definitely shows some sign of cleaning, but the color of the rug is MUCH darker and has a grey cast. It's ugly. This was nor washed well. I can't tell you how beautiful it came out the 2x in Boston and the best of all times when old McDowells did it. S ame rug. It was far less dirty t time then those other 3. I don't know what was done here, but truly disappointed, that my rug is now a different color and looks grey, like they dipped and washed it in filthy water. this was not washed in clean water and was not rinsed enough times. I had heard negative things from people about the new ownership, so held off on cleaning this as I figured they would get their sea legs. Apparently, not so. This is a rug that when properly cleaned is very light and lovely and really brightens up and is much lighter, it has NEVER HAD A GRAY UNDERSIDE. I don't know what you did but it looks awful. really yucky. Rug was not even wrapped, something other co's did. I think i could have dragged this out on my parking pad and cleaned it more effectively.

BEWARE. The McDowell's Rug Cleaners established in 1835 is no longer in business. Several years…read moreago Its name was bought out by a local rug dealer that instead sends out cleaning to an evidently less-competent processor. It ruined the fine Chinese silk rug I warily brought in after decades of relying on McDowell's for all my orientals. Not only is its sheen now obliterated by overly-harsh treatment, but stains and soiling remain, Overall the surface is brighter. To be fair, at drop-off the dealer advised that a rug so soiled might well have to go out again to a second firm for more thorough cleaning. I declined, knowing that the McDowells l knew always succeeded in restoring pieces in similar condition. Its expert specialists performed all the work themselves, adding relatively little cost when extra care was necessary. At pickup the dealer attempted to stuff the bound rug into my arms without display. Upon inspection I expressed displeasure with the outcome. He wryly noted, "Silk rugs are meant to be hung on the wall." Wish I had asked, "Then why do they have two fringes?"

Contacted Cunningham's regarding cleaning oriental rug . I was warned when I purchased the carpet,…read morethat it must be cleaned by a company who is knowledgeable/experienced in cleaning this type of rug. Cunningham's reinforced to me that they were experienced in cleaning oriental rugs and it would not be a problem. Unfortunately, when they returned the rug, several of the colors had bled onto the background (light beige) of the carpet and the texture of the carpet changed. The Company refused to backup its mistake ! Bottom line ... stay away ! MES

I don't think I've ever written an internet review before about anything, but I feel as if I have…read moreto warn other consumers about Cunningham's. We sent four rugs to be cleaned by them in November 2017. When they returned a month later, and after a $760 cleaning bill, one of our rugs was totally destroyed. The rug we sent out had some wear and tear and some dirt, which is why we got it cleaned in the first place, but when we got it back, the stains were larger, the backing of the rug had totally dissolved, the material was frayed and further worn, it was puffy (before it had been flat and thin, which is why we bought it to go under our dining room table), and it had shrunk several inches on each side. Please see the attached photos. After several phone calls, someone from Cunningham's came out to take pictures. He was visibly stunned at the condition of the rug. After several weeks, we were told the following: "As we discussed rug cleaning is part science and part luck. With so many manufacturers out there all using different methods of construction it is impossible for any rug cleaner to know what the outcome of a cleaning will be because we do not know everything used in the different constructions." The rug came from Crate & Barrel. It's about as mainstream a rug as one could purchase. Further, the materials used in the construction were plainly printed on the care label. After a few phone calls to other cleaners and a discussion with Crate and Barrel, we were told that it is plainly obvious and common industry knowledge that dry extraction is the appropriate method for cleaning a viscose rug. This was not the method used by Cunningham's. Instead of admitting error, Cunningham's shifted blame to the rug itself: "However, the rug cleaner can not be responsible for what we believe to be inherent flaws in the way certain rugs are manufactured." It was the rug's fault? Or, maybe, it was my fault for hiring them to clean the rug in the first place? "Tufted rugs can be beautiful and are often inexpensive and therefore appeal to the mass market but they are not designed to last very long and in some cases really aren't designed to be cleaned." Apparently, I should have known that the rug wasn't designed to be cleaned and should never have sent it to Cunningham's in the first place? Crate & Barrel had this to say: "The cleaner also stated that their cleaning method is both science and luck. We don't believe luck should be a factor as a professional cleaner should know how to clean this type of rug. The recommended cleaning method is professional dry extraction. ... A professional cleaner should know which method is best, as it is common knowledge and the construction is on the rug's tag. Fibers do not change whether being used on a shirt or carpet and Viscose like Rayon should be dry cleaned." Anyone can make a mistake. All I ask is that mistakes be acknowledged and amends made. They have only offered to reimburse the cost of the cleaning ($240) and nothing else. This is unacceptable when an entire rug must be replaced. Why? "Unfortunately, rug manufacturers are not making it easy on rug cleaners to successfully clean all types of rugs without some inherent risk of physical changes. Due to this unfortunate trend we can not be liable for replacing items altered as a result of cleaning." In short: cleaning rugs is hard! We can't keep up! I regret ever sending our rugs to Cunningham's. I encourage you not to make the same mistake we did.

First time going to this location. I picked my clothes up and they were nicely pressed but there…read morewas a smell to them that was absolutely horrible. The smell was not there before and the sad thing is, they were brand new dresses that I bought for an event (one was a backup) that I took there mainly because I needed them pressed to get hard wrinkles out but since it all cost the same, I went ahead and had them cleaned as well. Now I'm unable to wear either dress because of the smell. I don't have time to take them somewhere else to be reclined. The smell is almost like wet clothes that have been sitting in the washer for a week, very musty. I'm going to have to buy a another dress to wear

Great service. Blue shore helped us to prepare our apartment for sale showing after we moved out…read more Thank you team

Amazing work and excellent customer service. Our carpet looks great. We will be using this business…read moreand referring to all family and friends.

Highly recommended! Jim was a true professional. He explained all the issues with the carpet and…read moreknew the exact solutions to solve them. He takes great care and pride in his work and doesn't stop until everything is done right. My carpets and kitchen floor look amazing. The price is great and you definitely get your money's worth. And I love to support small local businesses! Call him today, you won't regret it!