This experience was by far the best customer service I have ever received. Arthur was amazing thank…read moreyou for making everything run so much smoother! Definitely recommend this location for all needs necessary!

Use the mail site to stop mail account on vacation. Mail keeps comming. Lots of good doesn't work.read more

I am a 100% disabled American veteran. I order my pills thru the VA. why does my mail person have…read moreno problem delivering mail, but I CONSTANTLY have problems receiving my medication. Either not delivered to my address or delivered to the wrong street( another vet.). please tell me WHY!

This place is hit or miss…read more On the plus side, they have a self serve kiosk which means you can buy stamps, send letters/packages, take care of your PO Box needs, and maybe other things... I'm not sure. Customer service good for the most part. There's always the same man there who never really smiles so you might think he's rude, but he's actually really helpful and he's nice. He's just there to do his job. On the downside, it's frequently hot in there which is not enjoyable when you're waiting in a usually long line and it's not where you want to be anyways. It's sometimes hard to understand which envelope or box to use and which things you have to fill out, and why is it that there are multiple chains on the counter where pens SHOULD be, but literally only ONE pen? My advice... don't go during lunch time or on Saturdays.

Stopped by to drop off passport paperwork. There was no line which was so surprising, this location…read moreis always extremely busy. I was in and out in a matter of minutes. They are the best people I have met in the post office, I met Mr. Vince over 20 years ago and besides less hair, his spirit is still the same. Lily, Lillian, and Tassia are the best front line workers. Always put a smile on my baby face with suckers.

So today is July 5, 2023 and in all the years I have been an adult.....wow…read more Let me start by saying the only person deserving of any stars in this place was the young lady who helped with our passport. The shocking part of this story may be that this man still has a job, he must have one hell of a union rep. Middle aged black man working the first counter you come to, acted put out out when I asked for a pen for our passport application. Ehhh that's a ton of people these days. Then, a man comes in, can't speak much English but he's trying his best. Post office man, yells at him three times, louder each time to "GO SIT IN THE CHAIRS" maybe he needs a refresher course to teach him that yelling at someone doesn't doesn't make them understand your language any better. But here's the very best story of our 40 mins at this place, we are sitting at the bench waiting our turn for the application process and post office man is taking pics for the people that need them for passports and there was a mom/teenage daughter in front of us. Daughter sits down to take her pic and he hands her a sweater and says to her "put this on, they don't like it when you look like a prostitute" um WHAT?! I don't even have a dog in this fight and I was shocked! First of all she had a sundress on, which I mean of course I looked when he said this to her and she wasn't dressed inappropriate at all. I mean no cleavage, just skin (spaghetti straps) but not one thing was wrong with her outfit. I'm seriously shocked! Then when mom confronted him, he had the nerve to say "I didn't say she looked like a prostitute, I said they don't like it when you look like a prostitute" I'm not even sure why he thought he could defend that but no apology, nothing. Mom asked to speak to a supervisor and his response was "I am the supervisor right now" of course you are buddy, of course you are. Do better.

Service was horrible! I waited and waited with only one person in front of me. I just needed to…read moreverify my address change request. Never again will I patronize this location.

Yes! They have "BIG ISSUES! in delivering packages! Its like they don't want to get off their…read moreseat and walk maybe 10 steps to drop off 1 small package.

Total lack of service; closed before they were supposed to with a handwritten sign that said system…read moredown

I would give 0 stars if I could. Came here today 10 minutes before 5:00 and workers were still…read moreinside. They wouldn't let me in and closed 10 minutes early. Been here other times in the past and one time someone who was working went to go to back to take a break for 15 minutes. Everyone else in line had to sit there waiting until the worker came back. Seems like this location is always under staffed. I will not be going to this location anymore.

Always friendly here. I'm sure they all need a raise since they are taking on all the customers…read morefrom Pasadena as well since that post office seems never to be reopened . Always stocked with items. Never lines.

by far the rudest people that I have encountered in a very long time. I'm trying to help my father…read morewith his estate and irs gave me a post office box number when offered to send my POA in she told me to contact my attorney and refused to help me! do not get a box here! it's not safe for 1 and secondly you will get zero help from staff! this is after the main 800 post office number referred me to them to help! they need to get new staff immediately! to the lady i spoke to! fyi attorneys in this process have cost thousands some items we try to do on our own. it cost nothing to be kind!! I hope your children do not come across something like this when trying to help you.... and then have to deal with someone like you .

A disservice to the community. I live close to this one and this is the first post office I ever…read morebeen to that doesn't have a self service machine. They already have limited hours on Saturdays and now you're telling me I have to scurry to find another post office. Yes it's my fault that i didn't check the website but I lived in tiny towns where the post office isn't even a 1/4 of this size that had a self service machine. This is Houston!

Been trying to get on a call with them and ABSOLUTELY NOTHING!!!! awful…read more I don't understand how they can not just answer a phone call

Our mail carrier is always late (after 4-5pm), always talking on her cell phone, and always rude…read moreand unprofessional with a bad attitude. We get letters delivered all the time that are opened as if someone from the post office (or the carrier) rummages through them looking for something to steal. This is possibly the worst post office that I've ever seen and that spans five states and over 30 years.

Quality was good and the lady who sent out our package was very nice to us! Would recommend to come…read morehere if you're in Northeast Houston. Value was great for a place like that!

We visit this USPS location multiple times a year during what is probably their rush seasons. Ms…read more Gill is always patient and helpful. Even though the line gets long quickly she is always smiling. If you live in the area and need to ship out something quickly, definitely stop by. I will definitely be back to this location. The service here is better than at the Windmill location which is larger and always seems to have my registered/signature requiring/undeliverable packages.

I've visited this post office several times, and unfortunately, the customer service has been…read moreconsistently disappointing. The lady at the front with the long braids often has a poor attitude when assisting customers, and my experiences with the staff at the mail counter have also been unpleasant. The employees I've interacted with have come across as rude and unprofessional. Customer service is an important part of any business, and I hope management addresses these concerns to improve the experience for everyone.