The employees, ladies especially, at the front desk have a tendency to shoot the shite with…read moreeverybody. You can be standing in-line, back aching for many more minutes than you need because they are just having a conversation. This may be good customer relations, BUT I come to the PO to get in, get out. On the matter of mail delivery, this is spotty, to say the least. I have important mail delivered soaked with water (rain, perspiration, don't know) that almost destroyed the mailing. They refuse to take back mail that has a name that does not live at my property or hasn't for over ten years.

At least 4 people in the building and I waited 15 minutes for someone to acknowledge me. I had…read morequestions around shipping options and the guy working the front was useless and had no answers for me. All while the two woman having a conversation by the managers office ignored the situation.

On December 2024, I rented P.O box at the Trolley Square station. The box was closed without my…read moreconsent. After I complained, it was reopened. I subsequently paid for its renewal, demonstrating my intent to maintain the service, Systemic Failure Begins: Despite my payment, the post office again closed my box and changed the lock. Astonishingly, they continued to place mail into a locked box to which I was denied access. Complete Loss of Mail: For months, each visit to the post office to inquire about my mail was met with the same response from clerks: "We don't know where your mail is." During this time, I complained to the Postmaster for Wilmington, and Postal Service, to no avail, if anything it made the situation worse. Two months ago, (September 2025), I spoke with the new supervisor who acknowledged the problem. He personally delivered a large accumulation of my mail a few days later. This confirmed that my mail was being held within the facility, inaccessible to me. Since that one-time delivery, I have received no mail whatsoever. In fact, 11/19/25, I received a call from Delmarva Power requesting my new address, I told the young lady that that I'm still at the same address. She then explained that the post office sent my mail back and wrote on the envelope, "return to sender, moved wear about unknown ." This is not a case of intermittent service; it is a complete blackout of my postal delivery. On November 17, 2025 I visited the Rodney Square office. The clerk, who was visibly annoyed, again stated she did not know where my mail was and, when I requested to speak with the supervisor, I was told he was not available. The consequences of their shameful failures are not merely inconvenient; they are catastrophic. * Financial Security: My bank sent a new debit card six weeks ago. It has never been delivered, leaving me without secure access to my funds. * Loss of Vital Benefits: Most devastatingly, the Delaware Department of Labor sent time-sensitive correspondence regarding my unemployment claim. Because the post office held this mail for over three months, the deadline to respond expired. As a direct result, my unemployment benefits have been terminated, and I'm now indebted to the state of Delaware for a portion of the payment received.

Enjoyed listening to ZZ Top's greatest hits here today. Resisted singing along. My favorite postal…read moreworker waited on me today. She knows her job well

I called the post office and they don't have a phone number to their office. I had to drive down…read morethere to speak with someone. They did not care when I told them their phone number doesn't work. They did not care that they have been delivered or were willing to help in any way. They would not call down to new castle processing center....just told me to wait another week. Delivered all of my 75 save the dates on February 12. They have no idea where they are, why only half have been delivered, why those in Maine got theirs but those that live a half mile away haven't gotten theirs in 14 days.... Do not recommend-have never had issues at Lancaster Ave-will not be back to the Greenville location.

Honestly, no major complaints. This is your normal neighborhood post office…read more It was a bit difficult to find in the shopping center it was located in as there were no visible markers or signs to direct you and google maps had a hard time finding it as well. Inside: small. Minimal wait. Staff was efficient. I rarely need the post office but I wouldn't mind coming back here for drop off returns.

I was not going to visit this Post office because of the reviews but I did and the gentleman with…read morethe initial, SB told me if my package was not delivered on the next day I could come back and get my money refunded. Well, the mail was not delivered on time and he refunded my money back with no problem and a smile. So I promise him I would give him a five on this review because he so, Graciously refund my money. Thanks again SB with the pink hair ;).

Complete Lack of Accountability and Oversight This USPS…read morelocation shows a disturbing failure of accountability, transparency, and internal oversight. A letter carrier fraudulently signed for THREE insured packages requiring signature confirmation, then removed those packages from the delivery system and kept them at their private residence for over a month while the recipient was overseas. During this period, USPS treated the packages as lost, forcing the sender, the paying customer, to file insurance claims due to USPS's failure to deliver or account for them. One month later, after claims were filed, the same carrier suddenly delivered the packages. No credible explanation. No documentation. No consequences. USPS Headquarters in Washington, DC is aware. The USPS Postal Inspector is aware. Local management is aware. The paying customer received NOTHING, no explanation, no accountability, no resolution, only the response that "due to privacy, USPS cannot disclose what actions were taken." Let that sink in. How is this acceptable? Forged signatures on insured mail, Packages removed from USPS custody Stored privately for weeks, Financial loss and insurance claims triggered, Zero visible disciplinary action This is not a mistake. This is a systemic breakdown of oversight. The Wilmington USPS facility at 1500 Lancaster Ave urgently requires a full audit of: Signature confirmation procedures Carrier accountability Claims handling Supervisory oversight If this can happen three times to one customer, it can happen to anyone. USPS cannot expect public trust when serious misconduct is quietly swept aside and the only person left in the dark is the customer who paid for the service. Until meaningful accountability exists, this location does not deserve confidence or trust.

Yes, this is a review for a US Post Office. I like this P.O. It's pretty clean and doesn't have…read morevery big lines like the one down rt 52. The staff is friendly and they seem to know all the old-timers' names. The PO boxes are open 24hrs so you can grab your mail at any time. They do close for an hour after lunch, which could be inconvenient for some. They are always stocked on Priority and Express boxes and envelopes. I'd suggest this PO over the others.

This post office never has a line and the staff are very friendly! I love having my PO box here and…read morenever having to wait in a long line, unlike the office in Greenville. I hope this office continues to stay open!

9261290249306722640796 Where is my package that should've…read morebeen here last week. Can't do a missing mail search. You overpaid clowns have one job.

Update 2024: I've ordered shipping supplies multiple times since my initial review was posted and…read morehave had NO ISSUES at all. I use the at home stamps (dot) com system and supplies are very easy to order off the app and are shipped free direct to my address. They have all arrived quickly. This has become a reliable source for my business and the free supplies that I use every day have been cost cutting to my bottom line. This helps me keep my costs down to My customer. Thank You USPS

I have a home business and print postage for my sold items at home and then take them to this post…read moreoffice. For a time the hours were irregular and service also but lately the staff is friendly and available and always have a bin behind the cafe door for me to dump my boxes. If you have to wait in line for service you may find it tests your patience a bit.

A confusing space to say the least. The buildings sign is prominently located on Concord Pike…read morehowever the building itself sits in back of and off to the side of the Firehouse. I use to think this post office was inside the Firehouse because it has no other signage. Inside they have three separate stations. One for....well I'm not really sure but you can stand there and someone will come to that desk (for lack of a better word) and assist you. Then there is the regular line where the post office people are and then a third area for passports. I needed to mail something certified. I've never done it before but I knew it required a green slip. I did not see them at the line so I stepped forward and told the lady. She handed it to me and made me go away to fill it out. It wasn't until I was leaving that I noticed all the different post office slips on the other side of the line in which I had stood. So my sole purpose of this review is to let you know that any paperwork that needs to be filled out is at the counter on the opposite side of the very line you are standing in. Confusing review. Yeah I know. Sorry.

So terrible customer service that they make you drink when you get home. Especially that woman with…read morethe purple lipstick. She gives out City Bank phone number instead of her supervisor. Go pee in the wind USPS

ZERO STAR IF POSSIBLE. ABSOLUTELY THE WORST POST OFFICE EVER (up and down East and west coast)…read more Have never encountered a post office with unreliable and unhelpful employees than I have here. Never mind that it is so old that you cannot get into your POB after 3:00pm, or that it's closed when it says it's open. if your mailbox is full, they send everything back -- EVEN WHEN YOU'VE PAID IN ADVANCE. They don't tie up your mail and give it to you when you pick up. No. They just say "It's been closed. Your mail was returned." LAZY. INCOMPETENT. UNKNOWLEDGEABLE. Why is it even open?!

Claymont is my favorite Postal Office. Always very friendly and helpful…read more I wish I could pick up my packages there instead from Edgemoore (worst postal office). Would given 5 stars but parking can be an issue sometimes and they often have a little line. I take that any day before I go to Edgemoore.

A full service post-office and I only needed to drop off my postcards. I saw post office boxes and…read moreclerks and counters of forms and labels. Everything you need to ship your package!

This is a nice post office pretty good size too. The staff was quick and helpful and answered all…read moreof my questions . Parking was easy to access I can be a little bit challenging at times to get out because there are two very busy roads right outside but it's not that bad . I decided to get a PO Box here because I am new to the area and they were quick to get me taken care of and gave me lots of options as far as how long I might need it for a different payment plans . So that made things very easy and less stressful . This is a great place to get your mail in my opinion .

Always get good service here. Counter persons try to keep lines moving, many negatie reviews are…read morethe fault of the person writing the review...