What a cool store. Coming across this place will save me a ton of time at the dreaded new castle…read morepost office as well as staples. I was in and out in 3 minutes and for only a couple dollars. The lady at the counter was really nice and made my shipment a breeze. They'll print your labels, attach them to your package and ship them off. They also sell office supplies, uhaul materials, and even gift bags.

Had a wonderful experience at this store today. My child decided to sell some books without even…read moreasking me. Collected payment and received a shipping label and didn't even tell me for days. The problem was we don't have a computer or printer so I had no way to print the label (we're on iPads here and who really prints things anymore??). So we were going to have to print at the library, which was never open when I was not working. Finally just decided to pay postage again myself because my child was getting heat for not yet sending the package. Went to post office and they had no tape. On my way to the store to get some, drove past the mailbox store and decided to go in. They took my books, provided the priority box, taped it up themselves and printed my label and gave it to the post man while I was waiting. All for the price of the priority postage I already paid. To top it off they were so nice. Please use this business for your shopping needs! You won't regret it with the service they give & you'll be keeping a small business going.

They get the job done, but are excessively rude all the time. Even to the point of talking rudely…read moreabout customers after they walk out, even though all the next customers can hear. They never hesitate to let you know you're a burden on their otherwise quiet day.

Extremely rude. Terrible customer service and lack simple knowledge that a post office should know.read more

At least 4 people in the building and I waited 15 minutes for someone to acknowledge me. I had…read morequestions around shipping options and the guy working the front was useless and had no answers for me. All while the two woman having a conversation by the managers office ignored the situation.

Newport, DE, Postal delivery workers do not know how to read address labels always delivering to…read morewrong addresses. Yes they also steal.

On December 2024, I rented P.O box at the Trolley Square station. The box was closed without my…read moreconsent. After I complained, it was reopened. I subsequently paid for its renewal, demonstrating my intent to maintain the service, Systemic Failure Begins: Despite my payment, the post office again closed my box and changed the lock. Astonishingly, they continued to place mail into a locked box to which I was denied access. Complete Loss of Mail: For months, each visit to the post office to inquire about my mail was met with the same response from clerks: "We don't know where your mail is." During this time, I complained to the Postmaster for Wilmington, and Postal Service, to no avail, if anything it made the situation worse. Two months ago, (September 2025), I spoke with the new supervisor who acknowledged the problem. He personally delivered a large accumulation of my mail a few days later. This confirmed that my mail was being held within the facility, inaccessible to me. Since that one-time delivery, I have received no mail whatsoever. In fact, 11/19/25, I received a call from Delmarva Power requesting my new address, I told the young lady that that I'm still at the same address. She then explained that the post office sent my mail back and wrote on the envelope, "return to sender, moved wear about unknown ." This is not a case of intermittent service; it is a complete blackout of my postal delivery. On November 17, 2025 I visited the Rodney Square office. The clerk, who was visibly annoyed, again stated she did not know where my mail was and, when I requested to speak with the supervisor, I was told he was not available. The consequences of their shameful failures are not merely inconvenient; they are catastrophic. * Financial Security: My bank sent a new debit card six weeks ago. It has never been delivered, leaving me without secure access to my funds. * Loss of Vital Benefits: Most devastatingly, the Delaware Department of Labor sent time-sensitive correspondence regarding my unemployment claim. Because the post office held this mail for over three months, the deadline to respond expired. As a direct result, my unemployment benefits have been terminated, and I'm now indebted to the state of Delaware for a portion of the payment received.

Enjoyed listening to ZZ Top's greatest hits here today. Resisted singing along. My favorite postal…read moreworker waited on me today. She knows her job well

I am honestly surprised. The inside staff were absolutely friendly, helpful and quick. I may not…read morehave been here in a couple years, but I frequented this location for almost twenty years dreading having to deal with the former lazy and rude employees every time I came in to ship something. Thank you, it was a nice experience. It was an absolute pleasure to ship my mail with this staff.

I am extremely disappointed with my recent experience at this USPS location. Every time I visit, I…read moreencounter the same staff member, Collins Melody, who consistently talks down to me and makes me feel belittled due to my speech impediment. Today was particularly upsetting--when I made a mistake signing a check to pay for stamps, she laughed at me and even said she couldn't tell if I had any brain cells, then refused to serve me. Fortunately, the manager was very kind and helpful, and I was able to get the stamps I needed thanks to him. However, it is unacceptable for any customer to be treated this way, and I hope USPS takes this complaint seriously. No one should be humiliated or denied service for a minor mistake or because of a speech difference.

Complete Lack of Accountability and Oversight This USPS…read morelocation shows a disturbing failure of accountability, transparency, and internal oversight. A letter carrier fraudulently signed for THREE insured packages requiring signature confirmation, then removed those packages from the delivery system and kept them at their private residence for over a month while the recipient was overseas. During this period, USPS treated the packages as lost, forcing the sender, the paying customer, to file insurance claims due to USPS's failure to deliver or account for them. One month later, after claims were filed, the same carrier suddenly delivered the packages. No credible explanation. No documentation. No consequences. USPS Headquarters in Washington, DC is aware. The USPS Postal Inspector is aware. Local management is aware. The paying customer received NOTHING, no explanation, no accountability, no resolution, only the response that "due to privacy, USPS cannot disclose what actions were taken." Let that sink in. How is this acceptable? Forged signatures on insured mail, Packages removed from USPS custody Stored privately for weeks, Financial loss and insurance claims triggered, Zero visible disciplinary action This is not a mistake. This is a systemic breakdown of oversight. The Wilmington USPS facility at 1500 Lancaster Ave urgently requires a full audit of: Signature confirmation procedures Carrier accountability Claims handling Supervisory oversight If this can happen three times to one customer, it can happen to anyone. USPS cannot expect public trust when serious misconduct is quietly swept aside and the only person left in the dark is the customer who paid for the service. Until meaningful accountability exists, this location does not deserve confidence or trust.

Today I noticed our USPS carrier parked in front of one of my 2 properties. One property is…read moredriveway to one address which are storage garages and other is to I triplex I live in and rent out. The city of Wilmington Delaware deamed the one parking spot in front of the building to be a hazardous parking spot. This was due to you cannot see the road when backing out into union street. The city put up three signs stating NO PARKING AT ANYTIME, painted the curb yellow and also painted the street yellow.. THE USPS carrier parked right up in that spot 1 inch from driveway. I explained to the carrier nobody is allowed to park in that area because it's a hazardous spot to my tenants. The carrier told me SHE IS THE USPS POST OFFICE SHE CAN PARK WHERE EVER SHE WANTS TOO. I explained to her that was not true and it makes it almost impossible to back out without seeing oncoming traffic. She brushed me off as is I was a piece of SH**..I have never had an issues with the post office but if this is how you train your employees this is incorrect. This incident took place 1/102023 at 4:15pm on North Union Street the 700 block even side. The USPS carrier was a short haired African American woman. I will also ad that we had 2 open spots on our side and 4 across street at the time I spoke with her. SHE just didn't care.