I was not going to visit this Post office because of the reviews but I did and the gentleman with…read morethe initial, SB told me if my package was not delivered on the next day I could come back and get my money refunded. Well, the mail was not delivered on time and he refunded my money back with no problem and a smile. So I promise him I would give him a five on this review because he so, Graciously refund my money. Thanks again SB with the pink hair ;).

Complete Lack of Accountability and Oversight This USPS…read morelocation shows a disturbing failure of accountability, transparency, and internal oversight. A letter carrier fraudulently signed for THREE insured packages requiring signature confirmation, then removed those packages from the delivery system and kept them at their private residence for over a month while the recipient was overseas. During this period, USPS treated the packages as lost, forcing the sender, the paying customer, to file insurance claims due to USPS's failure to deliver or account for them. One month later, after claims were filed, the same carrier suddenly delivered the packages. No credible explanation. No documentation. No consequences. USPS Headquarters in Washington, DC is aware. The USPS Postal Inspector is aware. Local management is aware. The paying customer received NOTHING, no explanation, no accountability, no resolution, only the response that "due to privacy, USPS cannot disclose what actions were taken." Let that sink in. How is this acceptable? Forged signatures on insured mail, Packages removed from USPS custody Stored privately for weeks, Financial loss and insurance claims triggered, Zero visible disciplinary action This is not a mistake. This is a systemic breakdown of oversight. The Wilmington USPS facility at 1500 Lancaster Ave urgently requires a full audit of: Signature confirmation procedures Carrier accountability Claims handling Supervisory oversight If this can happen three times to one customer, it can happen to anyone. USPS cannot expect public trust when serious misconduct is quietly swept aside and the only person left in the dark is the customer who paid for the service. Until meaningful accountability exists, this location does not deserve confidence or trust.

last year on dec. 2023 i sent a letter with a money order i bought here in new york, to bank of…read moreamerica in wilmington delaware, unfortunately my letter went to the wrong hands and my money order was stolen and cashed, even when it was written that it was for bank of america, someone cashed the check that fell into the hand of someone in po box 16019, that person or company stole $ 150.00 from a handicapped senior citizen that lives on a very very small s.security check. please, tell me who goes around stealing from poor elderly & sick people?? i want the person or persons who stole my money to do the right thing and return me my $150.00

Happened again. For a short period of time I was having items shipped to my parents house…read more Unfortunately - that will start again :( Did the entire process of going to Claymont and then Edgemoor. Manager was not at Edgemoor so I called the following day. While waiting on hold for 40min ***very important here*** I filed a missing mail item claim. This will go directly to Valerie and appears to be the only way to have my items miraculously appear. The first disappearance act with my package happened pre-COVID. This second incident, I was more understanding due to recent events. I received both packages - approx 5 days after filing the claim.

I called the post office and they don't have a phone number to their office. I had to drive down…read morethere to speak with someone. They did not care when I told them their phone number doesn't work. They did not care that they have been delivered or were willing to help in any way. They would not call down to new castle processing center....just told me to wait another week. Delivered all of my 75 save the dates on February 12. They have no idea where they are, why only half have been delivered, why those in Maine got theirs but those that live a half mile away haven't gotten theirs in 14 days.... Do not recommend-have never had issues at Lancaster Ave-will not be back to the Greenville location.

Honestly, no major complaints. This is your normal neighborhood post office…read more It was a bit difficult to find in the shopping center it was located in as there were no visible markers or signs to direct you and google maps had a hard time finding it as well. Inside: small. Minimal wait. Staff was efficient. I rarely need the post office but I wouldn't mind coming back here for drop off returns.

I am honestly surprised. The inside staff were absolutely friendly, helpful and quick. I may not…read morehave been here in a couple years, but I frequented this location for almost twenty years dreading having to deal with the former lazy and rude employees every time I came in to ship something. Thank you, it was a nice experience. It was an absolute pleasure to ship my mail with this staff.

I am extremely disappointed with my recent experience at this USPS location. Every time I visit, I…read moreencounter the same staff member, Collins Melody, who consistently talks down to me and makes me feel belittled due to my speech impediment. Today was particularly upsetting--when I made a mistake signing a check to pay for stamps, she laughed at me and even said she couldn't tell if I had any brain cells, then refused to serve me. Fortunately, the manager was very kind and helpful, and I was able to get the stamps I needed thanks to him. However, it is unacceptable for any customer to be treated this way, and I hope USPS takes this complaint seriously. No one should be humiliated or denied service for a minor mistake or because of a speech difference.

The employees, ladies especially, at the front desk have a tendency to shoot the shite with…read moreeverybody. You can be standing in-line, back aching for many more minutes than you need because they are just having a conversation. This may be good customer relations, BUT I come to the PO to get in, get out. On the matter of mail delivery, this is spotty, to say the least. I have important mail delivered soaked with water (rain, perspiration, don't know) that almost destroyed the mailing. They refuse to take back mail that has a name that does not live at my property or hasn't for over ten years.

At least 4 people in the building and I waited 15 minutes for someone to acknowledge me. I had…read morequestions around shipping options and the guy working the front was useless and had no answers for me. All while the two woman having a conversation by the managers office ignored the situation.

It was never a great location, but thanks to construction on Gov. Printz Blvd. it has only gotten…read moreworse. I made the mistake of turning on Gov. Prinz from Marsh Rd. I drive past the post office on my left...and keep driving...and driving...and driving. The turn lane is gone, and there is no way to get across the road for what seems like forever. Finally there's a place to turn around and I am able to park right up front and pick up my certified piece of mail. The moral of this story is....if you're going here, pick a route where the post office will be on the right side of the road. I can't recall the names of the other streets that you can turn down from Philadelphia Pike, but they are out there, and will save you the trouble of having to find a place to u-turn.

THIS IS A LIVE REVIEW! THIS IS HAPPENING NOW!…read more By far, this is the absolute WORSE post office in the UNITED STATES! I have been waiting for the 'acting' manager for over 20 minutes! He has not come out OR said he's sorry for the delay! The mail carrier who is supposed to deliver packages doesn't want to get out of the truck, so they'll just login and say that they TRIED to deliver, and that they left a slip on the door! NEITHER IS TRUE! No KNOCK! NO SLIP! This has been the third time that this HAS HAPPENED within the last few months! After waiting nearly a HALF HOUR, they're now telling me that BARRY THE 'ACTING' manager left! Yet, I HAVE BEEN WAITING 30 minutes!!! I left with a complaint form!

Very clean and neat mail room, as opposed to other post offices i've been to. But really rude…read moreservice. The old man working there was constantly making rude, unfunny and obnoxious comments, and made me very uncomfortable.

So terrible customer service that they make you drink when you get home. Especially that woman with…read morethe purple lipstick. She gives out City Bank phone number instead of her supervisor. Go pee in the wind USPS

ZERO STAR IF POSSIBLE. ABSOLUTELY THE WORST POST OFFICE EVER (up and down East and west coast)…read more Have never encountered a post office with unreliable and unhelpful employees than I have here. Never mind that it is so old that you cannot get into your POB after 3:00pm, or that it's closed when it says it's open. if your mailbox is full, they send everything back -- EVEN WHEN YOU'VE PAID IN ADVANCE. They don't tie up your mail and give it to you when you pick up. No. They just say "It's been closed. Your mail was returned." LAZY. INCOMPETENT. UNKNOWLEDGEABLE. Why is it even open?!

I like this post office. The lines are long and the parking lot small. But I like it because it…read morehas the APC system in place. This is the automated package center that lets you buy postage for packages, including Priority and Express packages. This lets me mail packages without going to the counter line or even when the counter is open.

9261290249306722640796 Where is my package that should've…read morebeen here last week. Can't do a missing mail search. You overpaid clowns have one job.