Had a Passport appointment for 0930. When I arrived I assume they were helping someone else who had…read morejust walked in. My appointment time came and went with no urgency by the staff to help me. I eventually got waited on at 0950. If I wanted an 0950 appt time, that's when I would have booked it. This post office showed no consideration for customer's time.

All I can say is the negative reviews on here are very much appropriate! I drove over tonight to…read moreget mail and was greeted with a sign on the door that says they lobby is now NO LONGER open 24 hours a day. The reason given is due to homeless people sleeping in the lobby and vandalism. Incredible how your tax dollars pay for this kind of stuff and yet no one thinks to hire a security guard or have the local police do routine patrols. No! Instead, all the good law-abiding people have to suffer the consequences of others. I don't think it is supposed to work that way. Oh, and yes, the staff at this location leave A LOT to be desired in the area of friendly customer service. Nearly everyone there looks and acts like they absolutely HATE their job. Sad!

This is not my hometown Post Office, but I go to Lebanon fairly often because my gym is there. The…read morepersonnel here tend to be more helpful than most Post Offices.

Not a great post office! The lady in the front is RUDE! STAY AWAY! If she's there! I never have a…read moregood experience. It's not just me. Every one in freeburg says the same thing!

They consistently don't attempt to deliver packages but misrepresent they did by leaving notices…read morethey tried to deliver by sticking a notice in the mailbox with your letter mail and take off. They don't get out of the vehicle to driver the packages. I have seen them do it many times but unable to catch them to get my package because they do it so quickly. Mail takes forever to arrive (sometimes weeks when it should take days). When I do get packages, they are often left on the edge of my porch where it sticks out and gets wet and destroyed instead of under the covered portion where common sense tells to do it.

I feel that this post office does not get enough credit. The staff are always friendly and helpful…read more I have never had any issues as the lines move quickly.

Ran by nothing but crooks! beware you'll get empty packages also please don't make the same mistake…read moreI have renew tour vehicles registration in person usps stole mine!

Multiple times I've requested a mail hold and the mail gets delivered anyway. Carrier has been…read moreinconsistent, with in some cases deliveries being non existent for a week

The Troy il mail driver, female, is the most inconsiderate. This individual does the Melody lane…read moreroute. She leaves packages out on the road on rainy day snowy days and anytime she feels lazy. Our items are damaged or damaged. I have reported her several times and she does what she wants. There is something terribly wrong with her. Postal! I have confronted her before. She fears not! I'm I wish the post office would take responsibility for there emplyee

Easily the most overpaid SOB's in the state…read more The mail carrier cannot even be bothered to close the mail box. So when it rains the mail gets soaked. But they do not care they put it in the box. Not their fault they did not close the door right? They have absolutely no problem delivering to the wrong address. I have the advanced notice as to what mail is coming. There has been several times where I get an email saying something is coming that we do not have a scan for and then the mail arrives and whatever it was is not there. Then in in office. They cannot possible give you a piece of tape. Oh no. I needed two piece of tape but I had to buy a $4 roll of tape. You are telling me people some of these people are making $20 an hour on up and they cannot give away two pieces of tape? $20+/hr is waaaaayyyyyyy overpaid for ringing up a transaction or putting a letter in a PO BOX. Ringing a transaction I admit requires some skill putting the mail in a PO Box requires being able to read. Wow way to put that third grade education to work.

LET ME HELP YOU SAVE YOUR MONEY AND PREVENT A HEADACHE. I WILL NOT GO TO COLLINSVILLE POST OFFICE…read moreAGAIN. I mailed a letter certified mail which should arrive in 3-5 days ( sent on 3/20/2024 asked if it would arrive by 4/1/24 the response was "it will arrive in plenty of time ") It has been 2 1/2 months and we still have not recd our check. We had to pay for a certificated mail. Pay to stop payment and pay a fine for being a late payment. We asked supervisor (Stephanie) for a refund and she refused. She stated that the letter was delivered. But it took over 2 1/2 months that is not an acceptable timeframe. We are still looking for the check we sent. Give your business to other Post Offices NOT Collinsville.

Sandy is extra amazing, the time she spends with each customer is highly appreciated, each time I…read morecome she's assisting someone with extra tidbits , I'm in line learning as well , that , " oh I didn't know that " moments . I hope the technology comes where the postal service can clone her dna and Replicate more.

This is the absolute best post office! There is rarely a wait, and if there is the employees work…read moreefficiently and get people on their way! I'm never in there for more than 5 minutes to mail out a package. Everyone there is also very friendly and helpful, making it a painless process all around.

The lady-Janet, at the front desk at Eureka Post Office 63025, is always friendly, in a great mood,…read moreknows what she is doing, and always willing to help you send a package off. I appreciate her and this Post Office. She doesn't poke her nose in what's in your package like another female employee there. Janet is a great employee. I had to deal with a bunch of grumpy employees at another different Post Office where my Mail was disappearing and they were hateful. Makes a Customer appreciate a great one. It's good to give compliments than always give complaints.

Greenmount Crossing UPS is one of the best UPS stores in the area outstanding customer serviceread more

Jim was rude, arrogant, and thoroughly ill-tempered. I have been a customer of this UPS store for…read moreseveral years, but will NEVER go back again! When customers become an inconvenience to retail businesses, it's time for them to consider another line of work!