Lov the the staff always very nice , helpful and thoughtful answer all ?? Plus very clean!! So…read morefriendly

I use my PO Box for business. But I am disgusted by the behavior of a particular employee named…read moreJennifer. She was so nasty and so rude that I absolutely refuse to utilize this office. The rest of the staff - super sweet. Often, I don't go to the box during business hours so the only staff I've had the pleasure of speaking with are the manager and another gentleman. This lady, however, has an evil spirit about her and I hope she understands that karma has the last laugh. Unprofessional, condescending, and dismissive as if she is better than the next Jenny "off the block". Using her boss as a shield for her disgruntling behavior. Jenny you might be a better fit for Waffle House with that demeanor. Have a bless life - you need it. Maybe one day, if you pray and work harder, your pay will put a smile on your face!

Well over the years it has only gotten worse. Post office…read moreloses or mis-delivered my letters every week. Unable to ever recoup any money due to the process put in place for insurance. I'm looking/know they can do better. Stop lying and start taking responsibility for your errors in service.

I've been using this location for many years for shipping items. The workers are all very kind and…read morehelpful.

I was surprised at the bad reviews on here. My experience was perfect! The worker at the window was…read morefriendly and helpful. I'd go here again.

I agree with the person who said this location gives post offices a bad name. They are snarky and…read morecranky. I think I'll have to check out Glen Carbon or somewhere else. All the locations I've used in St Louis had helpful staff. Or upstate IL too. They have all been decent. What is the deal with Edwardsville? Supplies can be ordered online from usps.com. I highly recommend that if you just need stamps. Mailing a package.... i probably will use UPS or FedEx next time. The staff here are just flat out rude. It's amazing. I've lived in 6 states over the years. This is the worst post office annex I've encountered. The manager should step in but don't hold your breath. I think nationally the PO is doing the best it can overall. However, don't expect a polite clerk who is helpful if you use this location. Just get in/out as fast as you can but....warning..... the line may be long. Too bad they don't install seating. It'd be useful.

This is not my hometown Post Office, but I go to Lebanon fairly often because my gym is there. The…read morepersonnel here tend to be more helpful than most Post Offices.

LET ME HELP YOU SAVE YOUR MONEY AND PREVENT A HEADACHE. I WILL NOT GO TO COLLINSVILLE POST OFFICE…read moreAGAIN. I mailed a letter certified mail which should arrive in 3-5 days ( sent on 3/20/2024 asked if it would arrive by 4/1/24 the response was "it will arrive in plenty of time ") It has been 2 1/2 months and we still have not recd our check. We had to pay for a certificated mail. Pay to stop payment and pay a fine for being a late payment. We asked supervisor (Stephanie) for a refund and she refused. She stated that the letter was delivered. But it took over 2 1/2 months that is not an acceptable timeframe. We are still looking for the check we sent. Give your business to other Post Offices NOT Collinsville.

Sandy is extra amazing, the time she spends with each customer is highly appreciated, each time I…read morecome she's assisting someone with extra tidbits , I'm in line learning as well , that , " oh I didn't know that " moments . I hope the technology comes where the postal service can clone her dna and Replicate more.

Had a Passport appointment for 0930. When I arrived I assume they were helping someone else who had…read morejust walked in. My appointment time came and went with no urgency by the staff to help me. I eventually got waited on at 0950. If I wanted an 0950 appt time, that's when I would have booked it. This post office showed no consideration for customer's time.

All I can say is the negative reviews on here are very much appropriate! I drove over tonight to…read moreget mail and was greeted with a sign on the door that says they lobby is now NO LONGER open 24 hours a day. The reason given is due to homeless people sleeping in the lobby and vandalism. Incredible how your tax dollars pay for this kind of stuff and yet no one thinks to hire a security guard or have the local police do routine patrols. No! Instead, all the good law-abiding people have to suffer the consequences of others. I don't think it is supposed to work that way. Oh, and yes, the staff at this location leave A LOT to be desired in the area of friendly customer service. Nearly everyone there looks and acts like they absolutely HATE their job. Sad!

Small but nice post office. Friendly and efficient clerks. Small town feel.read more

They consistently don't attempt to deliver packages but misrepresent they did by leaving notices…read morethey tried to deliver by sticking a notice in the mailbox with your letter mail and take off. They don't get out of the vehicle to driver the packages. I have seen them do it many times but unable to catch them to get my package because they do it so quickly. Mail takes forever to arrive (sometimes weeks when it should take days). When I do get packages, they are often left on the edge of my porch where it sticks out and gets wet and destroyed instead of under the covered portion where common sense tells to do it.

I feel that this post office does not get enough credit. The staff are always friendly and helpful…read more I have never had any issues as the lines move quickly.