Lov the the staff always very nice , helpful and thoughtful answer all ?? Plus very clean!! So…read morefriendly

I use my PO Box for business. But I am disgusted by the behavior of a particular employee named…read moreJennifer. She was so nasty and so rude that I absolutely refuse to utilize this office. The rest of the staff - super sweet. Often, I don't go to the box during business hours so the only staff I've had the pleasure of speaking with are the manager and another gentleman. This lady, however, has an evil spirit about her and I hope she understands that karma has the last laugh. Unprofessional, condescending, and dismissive as if she is better than the next Jenny "off the block". Using her boss as a shield for her disgruntling behavior. Jenny you might be a better fit for Waffle House with that demeanor. Have a bless life - you need it. Maybe one day, if you pray and work harder, your pay will put a smile on your face!

Well over the years it has only gotten worse. Post office…read moreloses or mis-delivered my letters every week. Unable to ever recoup any money due to the process put in place for insurance. I'm looking/know they can do better. Stop lying and start taking responsibility for your errors in service.

I've been using this location for many years for shipping items. The workers are all very kind and…read morehelpful.

The Troy il mail driver, female, is the most inconsiderate. This individual does the Melody lane…read moreroute. She leaves packages out on the road on rainy day snowy days and anytime she feels lazy. Our items are damaged or damaged. I have reported her several times and she does what she wants. There is something terribly wrong with her. Postal! I have confronted her before. She fears not! I'm I wish the post office would take responsibility for there emplyee

Easily the most overpaid SOB's in the state…read more The mail carrier cannot even be bothered to close the mail box. So when it rains the mail gets soaked. But they do not care they put it in the box. Not their fault they did not close the door right? They have absolutely no problem delivering to the wrong address. I have the advanced notice as to what mail is coming. There has been several times where I get an email saying something is coming that we do not have a scan for and then the mail arrives and whatever it was is not there. Then in in office. They cannot possible give you a piece of tape. Oh no. I needed two piece of tape but I had to buy a $4 roll of tape. You are telling me people some of these people are making $20 an hour on up and they cannot give away two pieces of tape? $20+/hr is waaaaayyyyyyy overpaid for ringing up a transaction or putting a letter in a PO BOX. Ringing a transaction I admit requires some skill putting the mail in a PO Box requires being able to read. Wow way to put that third grade education to work.

LET ME HELP YOU SAVE YOUR MONEY AND PREVENT A HEADACHE. I WILL NOT GO TO COLLINSVILLE POST OFFICE…read moreAGAIN. I mailed a letter certified mail which should arrive in 3-5 days ( sent on 3/20/2024 asked if it would arrive by 4/1/24 the response was "it will arrive in plenty of time ") It has been 2 1/2 months and we still have not recd our check. We had to pay for a certificated mail. Pay to stop payment and pay a fine for being a late payment. We asked supervisor (Stephanie) for a refund and she refused. She stated that the letter was delivered. But it took over 2 1/2 months that is not an acceptable timeframe. We are still looking for the check we sent. Give your business to other Post Offices NOT Collinsville.

Sandy is extra amazing, the time she spends with each customer is highly appreciated, each time I…read morecome she's assisting someone with extra tidbits , I'm in line learning as well , that , " oh I didn't know that " moments . I hope the technology comes where the postal service can clone her dna and Replicate more.

A little tricky to find if you're not familiar with the location, but the service was so fast! And…read morevery friendly. I walked in had her scan a barcode and had to pay $3 for packaging but other than that I was in and out in less than 5 minutes:

Everyone is super nice here and they are always incredibly quick, no matter how many guests walk in…read moreat once. The store is clean and spacious and there is a good amount of parking. It's also in a decent location.

This is not my hometown Post Office, but I go to Lebanon fairly often because my gym is there. The…read morepersonnel here tend to be more helpful than most Post Offices.

Had a Passport appointment for 0930. When I arrived I assume they were helping someone else who had…read morejust walked in. My appointment time came and went with no urgency by the staff to help me. I eventually got waited on at 0950. If I wanted an 0950 appt time, that's when I would have booked it. This post office showed no consideration for customer's time.

All I can say is the negative reviews on here are very much appropriate! I drove over tonight to…read moreget mail and was greeted with a sign on the door that says they lobby is now NO LONGER open 24 hours a day. The reason given is due to homeless people sleeping in the lobby and vandalism. Incredible how your tax dollars pay for this kind of stuff and yet no one thinks to hire a security guard or have the local police do routine patrols. No! Instead, all the good law-abiding people have to suffer the consequences of others. I don't think it is supposed to work that way. Oh, and yes, the staff at this location leave A LOT to be desired in the area of friendly customer service. Nearly everyone there looks and acts like they absolutely HATE their job. Sad!

They consistently don't attempt to deliver packages but misrepresent they did by leaving notices…read morethey tried to deliver by sticking a notice in the mailbox with your letter mail and take off. They don't get out of the vehicle to driver the packages. I have seen them do it many times but unable to catch them to get my package because they do it so quickly. Mail takes forever to arrive (sometimes weeks when it should take days). When I do get packages, they are often left on the edge of my porch where it sticks out and gets wet and destroyed instead of under the covered portion where common sense tells to do it.

I feel that this post office does not get enough credit. The staff are always friendly and helpful…read more I have never had any issues as the lines move quickly.