I only had internet in the house for my tenants. When they moved out in August of 2025, I settled…read moremy balance and closed my account. Big they kept billing me. I called to argue and every rep told me a different amount. They sent it to collections even though I'm paid in full. Absolutely atrocious service

Stay away...far, far away. Optimum is very good at offering 'promotions' that appear great on the…read moresurface, but your bill will reflect the opposite of what you are promised. When you complain about the nearly double-the-cost bill, you will be told that it takes a couple of months to "kick in". Do not be deceived as I was...three times after I added in additional lines to 'reduce my cost...as a promotion'. And, to add insult to injury, service is horrible. After transferring my line to Optimum, I have about a one-second delay, so all my conversations seem like we are talking over each other. And, I'm never notified when there is a voicemail. It's just been awful all the way around.

I'm so glad I found this this place! They fixed my iPhone 5s within an hour, and had a very…read morefriendly and helpful staff. I was expecting the cost to be much higher so I was pleasantly surprised when the bill came in at a very reasonable rate. Very happy with their service and would highly recommend!

From the owner: We offer major carrier replacement cellphones and accessories at an affordable price. We…read morespecialize in iPhone repairs with the fastest turn around time and best prices in town. We offer a worry free warranty with all of our repair services.

Monique is amazing! She solved in minutes an issue i had been having on my Verizon billing in…read moreminutes! Great customer service and I appreciate it very much to have a person face to face that is willing to help. Thank you!

Had tremendous help from Sol and Patrick. The store was busy with people making purchases and they…read moretook the time to assist my technical problem that I brought on myself. They were extremely knowledgeable and patient. Really appreciate the great service!

The staff at this location are unable and uninterested in do even the simplest task. I just wanted…read moreto update my billing info. I tried to do it online and got a message that I would need to do that at my local At&T store. They told me to do it online. I showed the response that I got to him and he said that he couldn't help me. Why is the store there?

I am very disappointed in AT&T. I have been a customer since 1973...yes, first with a wall phone…read moreuntil today with a smart phone. I went into the store May 28th to get their deal for a free S21 by trading in my S9. The young man (Wilson) who waited on me was very nice and looked to see if I qualified. Yes, I was...so he set me up. I left pretty satisfied (a bit disappointed you don't get anything with the phone nowadays like a charger). The next month my bill was high. I went into AT&T to find out why. I was told my old phone probably didn't arrive there yet. The next month I received a credit but after investigating I found I was given $95 for my S9 (which was running just fine when I turned it in). I could also see I was on the plan to pay for my "free" phone. Went into AT&T again. Jamila who waited on me discovered the problem. Apparently to get the free phone I needed to have unlimited data. We have the plan with 4 gigs. She realized I wasn't told this information and said she would see what she could do to get me my free phone. After not hearing back from her I jumped online and chatted with Antony B. He assured me this would get corrected. He put in for an emergency case. Today I received a call from AT& T and Kelly told me yes..it was their fault but now that it was in the system there was nothing they could do. I could either pay the monthly cost for the new phone or sign up for unlimited data which we don't need and it would cost me more than the monthly cost of the new phone! I am very unhappy. I am going on a trip next week but when I get home I plan to go talk to Verizon to see if they can help me. An update to my experience. I received a call this morning from Frank who works at AT&T in GA. After reviewing my experience he told me I would be receiving a credit for the price of the phone! Wonderful news. Looks like AT&T does care about their customers! Thanks AT& T for listening and taking care of the problem.

If you have anything further to say about me and my integrity. Respond. I was in your store...they…read morereplaced my phone with the wrong coloredscreen..my phone is two toned. Yes I said ok!! because the Tech said it would be another day or two to get the proper replacement. I use my phone for WORK!!!!!!! I couldn't leave for you to fix the mistake I had to pay for...then ontop of all that be called a liar. Tell Beau he can look up through his paperwork and find cracked screens on said day ....and start to calling...Yall had to call me to come pick up the mistake...You dont think I'll post my num,ber for the public....? crazy..You messed up take accountablity...its ok..but NOT ok to tell a paying customer they lied!!!!

Great job. I walked in, phone wasn't charging. They cleaned the port and got it sorted out right on…read morethe spot for no charge. I bought a custom screen cover since I was there (they cut it with a special machine and size it perfectly). Great customer service. Quick and easy. Thanks again!

Manager avoids you instead of helping to resolve issue or hear you out. She went to the…read moreback/bathroom the last trip there and did not come out until the young man helped me out. I was about to go to another store in Jacksonville. The only reason I went to T-mobile was because of Elon Musks Satellite co-operation within the next year or so. IF YOU HAVE ANY ISSUES take care of them before 14 days are up otherwise the store manager does not want to hear about it.

Zero stars should really be an option - especially for companies like T-Mobile. They provide…read morehorrible service, horrible coverage, and they hold you hostage when you try to transfer to another carrier. I have been trying to transfer my elderly mother's phone to a different carrier for 4 days now. She lives by herself and without her phone she has no way to contact anyone in case of an emergency. I attempted to transfer her service on 4/17. I followed all the steps, got a transfer pin from T-moble, even paid the bogus $87.59 balance they said was still on the phone (even though the phone was paid in full when it was purchased). On 4/17 I was told the transfer was blocked because the esim was lock. So I called t-mobile and requested it be unlocked. They said it would take 72 hours. that's 72 hours my mother is without a phone and the ability to contact anyone or anyone to contact her. I called T-moble on Monday 4/20 to request the status of the unlock and it was as if I was starting from complete scratch. I am convinced this is the worst run (at least from a support perspective) company around. DO NOT - WHATEVER YOU DO - DO BUSINESS T-MOBILE. And don't waste your time thinking you'll go into the store and get any better service. The heavy set troll that works in the room behind the showroom if absolutely useless and will say anything. Everything they said about my business account was false.

don't go here if u like having a working phone, the guy ended up breaking the phone more than when…read morei came in just for no compensation. his attitude is subpar and unprofessional.

he has no idea what he's doing lied about being able to properly repair my phone now i'm left…read morewithout face ID and he has to do the job twice bc he broke my camera the first screen repair

I had a cracked iPhone screen, Nez waited on me and realized I didn't have a cracked screen that…read morethe screen protector that I didn't realize had did its job. the Apple replacement was $399 and the generic replacement was $199. He could have taken the phone and charged me for a replacement instead he was honest and i was charged $15.99 for a new screen protector. I appreciate his honesty and would recommend this store for any of your needs.

If zero stars was an option I would've picked that. I would NOT recommend batteries plus to anyone…read more Their customer service is horrible, they have not a clue of what they are talking about and do not stand behind any of their products.

It was pretty decent until my service went completely out yesterday. They scheduled an appointment…read morefor me for 8-12 the very next day and no one showed up. I called and could barely understand the customer service people. My appointment was moved from 1-5 without me being notified.

Horrible service. Installed new fiber, stopped working within a couple days. Came out and ran a new…read morefiber optic cable, still didn't work. Service out for 3 weeks. Ended up canceling. Price was good if the service actually worked, but it didn't.