Our experience with U-Pack was outstanding from start to finish. We used U-Pack for our move from New Jersey to California, and the entire process exceeded our expectations. From my very first phone call, the customer service representative was friendly, knowledgeable, and incredibly easy to talk to. They answered all of my questions, explained everything clearly, and made the booking process completely stress-free. The pickup was well organized and happened exactly as scheduled. Throughout the move, communication was excellent, and we always knew what to expect. Our belongings arrived within the estimated delivery window, and the delivery process was just as smooth and efficient as the pickup. Moving across the country can be overwhelming, but U-Pack made it feel effortless. Their professionalism, organization, reliability, and excellent customer service gave us complete confidence every step of the way. We are truly impressed with the level of service we received and wouldn't hesitate to use U-Pack again or recommend them to anyone planning a long-distance move. Thank you for making our cross-country move such a positive experience! read more

We were moving from California to Nevada and I found that Upack prices were in our budget and cheaper than other alternatives in the market. They dropped off the trailer. Be sure to save it a space. We had 5 days to load it since weekends don't count. They picked up on Monday and it was at my destination by Friday. It was exactly what we needed. Highly recommend if you don't mind loading and unloading. read more

U-Pack Moving - 28 foot trailer. - Movers Near Me - San Diego, California

Much better than PODS on so many levels. Our driver here in Sparks NV was a true professional, taking every care to not scuff the driveway. The young driver in San Diego was poor. Kudos and thank you to Bob! Keith Olimski read more

We used the 28 foot U pack trailer for our move from California to Tennessee. We reviewed multiple ways to get our things across the country. U pack provided a price and there was no weight limit. They delivered the 28 foot trailer on time. Our family helped us load all of our belongings into the trailer. After it was loaded, we locked the provided door and our items were sent across country. We paid the additional amount to have the trailer stored. We drove across country and purchased a home. I called U pack and they delivered the trailer to our small town right up to our garage. We hired a moving company to unload all of our heavy furniture And boxes. After the trailer was emptied, I called U pack and they drove out and picked it up. I had to change the dates several times due to issues with the escrow and sale of our home. Each time I called U pack, they were so friendly and changed what I needed them to change. I highly recommend this company. I thought it was too good to be true after having re-searched other companies, but it was exactly, what they promised. No high pressure I recommend taping out your garage if you can to the length and width of the trailer. I put all of my items in the taped area to determine how much room I was going to have. As it was we had room left over. Best bang for your buck. read more

Wow, a company that actually delivers what it says it will! From the upfront pricing to the friendly staff and drivers to the on time pickup and delivery I could not have I asked for a better moving experience. I ordered 3 relocubes thinking I would need every bit of them but it turns out that we were able to squeeze into 2 relocubes saving me a ton of money! If you pack them efficiently they hold a ton of boxes! Their no charge if you don't use the extra pod policy is worth its weight in gold. will use them again the next we move. read more

So impressed with our experience with U-Pack!! They've made everything easy and straightforward. Everyone I've interacted with has been exceptionally friendly and helpful. It's also very easy to get in touch with a human at any step throughout the process; an experience that is majorly lacking with many companies these days. Adriana at the Carrol Rd. location was so kind and helpful and went out of her way to see if we could pick our ReloCube the same day it arrived. She was so professional and prompt in getting back to us. Highly recommend this company for your moving needs! read more

From the time they dropped off the trailer to the time they delivered our trailer all the way across the country the folks at Upack were fantastic! Especially want to give a shout out to the delivery driver that delivered our trailer in South Carolina. He was a fantastic employee and so helpful. We moved about 1,200 cu ft of personal and household items from California to South Carolina. A few things broke but it was caused by my not providing sufficient padding where needed. My advice when moving; use the strongest boxes you can find and use plenty of moving pads. Thanks again Upack and ALL your staff!!! read more

U-Pack Moving - The were able to deliver the trailer close to the garage for easy loading - Movers Near Me - San Diego, California

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Literally everyone we came in contact with was polite and great The customer service team was always prompt in answering questions we had. The trailer worked Great for loading and unloading! Truck Drivers in San Diego and Montana were friendly and skilled. Amazing process overall! read more

U-Pack Moving - Our Loading and Unloading Crews - Movers Near Me - San Diego, California

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used it for a cross-country move, and I couldn't be happier. It was the cheapest option of all the other vendors, and the service was on time, friendly, and professional. The container was sturdy and clean. UPack emailed valuable forms and tips for me prior to my move. Thank you for making what could've been a stressful move so easy! highly recommend it! read more

It was my first time moving long distant, from San Diego to Oklahoma. Everyone from the customer service person to the driver was very nice and helpful. I got my property on time , and the price was great for the service I got. Thank you very much for your help. read more

My first time using this service and it went flawlessly. They were so responsive and answered all my concerns. They exceeded my expectations. They helped with my move from San Diego to Georgetown Texas. I loved the convenience and the value of the service compared to other options won me over. I would definitely use them again. read more

PLEASE READ!! For the love of god save your money and either go elsewhere or sell your precious items and buy new in your next location!!!!! We were going from San Diego, CA to Wilmington, NC. It's a straight shot across the 40 or the 10, basically sea level. We weren't having our freight lug up and down the Rockies. We bubble wrapped just about everything, boxed everything, layered everything with sheets, towels, wrapped items in plastic, tied items with rope to the walls to ensure it was secured, heavier boxes on bottom, you name it. Upack even gave us 75lb wooden walls to go up to hold it all in. We spent $4000 on the freight since we needed a bit more square footage and we're fine with doing so because we really wanted to keep some of our most precious items collected over the years. Our freight was dropped off at our new house and we were eager to make our new place feel like home! We unfortunately had the opposite experience we were hoping for. When we took the wooden doors off, it looked as if the truck driver rolled off a cliff 6 times and hopped back on the road to deliver our stuff. I'm literally convinced the driver got into an accident. Everything was filthy dirty with black dirt, everything was either dented, scratched, or completely broken. What was the point spending all this money only to throw 90% of it out? We wrote an extensive claim report to upack (3 pages worth) with all the photos. $4000 worth of our items were ruined on top of what we spent to get it delivered. I had to follow up on my email because they never even replied. 3 days later, Kacey Yother "Supervisor", send me an email saying since they didn't pack our stuff and it was just "freight shifting", they deny our claim entirely. We're not dumb. We understand the items might shift a bit being on the road. But finding my laundry rack that was sitting on top in the back, in a million pieces sitting under an 80lb rug in the front, just does NOT add up to me. It was the most insincere email with zero care or understanding of what we just experienced. I'm hopeful that this review gets the word out that Upack is unreliable and robbed us of our money and our items we'll never be able to get back. You should be ashamed of yourselves! read more

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Our driver in Texas showed up without a mask,both coming and going, but we were outside and not required to get close. Our problem was the leak in the trailer that we didn't find out about until we unpacked. We had to immediately wash a lot of clothes, take some things to the dry cleaners, and hand dry silverware,etc. I doubt that the standard insurance will cover much, if anything. We had help loading and unloading, but most people could do it. The hardest part was loading heavy things on top. A ladder is usually required. read more

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This was the best option moving from California to Washington state. Where moving companies were quoting me 6-10K! U-pack was a little over 4k for two containers. You have to do the leg work but it's worth the money. Also, you need to buy your own locks for the containers which kinda sucks but still happy with overall results. You can also track your shipment with a tracking number provided by them. Don't get ripped off by the moving companies and use U-pack. It's the future of moving. Thank you U-pack! read more

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Finding a quality Moving Cube, Relocube, whatever you want to call it, is not as easy as you might think. The prices vary greatly and so does the service. I eventually decided on U-Pack for my move down the west coast. The cube was delivered as promised and shipped without incident. They gave me an extra week of storage in the San Diego facility that I didn't end up needing, but nice that they gave it to me for free. The delivery to my new place was smooth and after only taking an hour or so to unload it, I called and they came back the same day to pick it up. U-Pack is on the expensive side, as compared to U-Haul for example, but the U-Haul reviews scared me off, too many complaints about price switching and poor customer service. The price that U-Pack quoted me was the same price I paid, including all fees, gas charges and taxes. Moving is never too much fun, but not having to worry about the stuff you packed, or the price you'll end up paying is worth the extra money in my mind. read more

U-Pack Moving - The Relocube, it can be locked with only one lock, but use two. - Movers Near Me - San Diego, California

Im very impressed by this company. I moved from San Diego to a small town in the middle of nowhere in Puerto Rico. The service was great throughout. Everything was done in a timely manner on both ends and customer service was very helpful and informative. The price was fair considering the amount of stuff I was able to pack in my relocube. The most impressive part was that the driver in PR got to my new location in that big truck with no issues (mind me, I grew up here and still get a bit scared driving on some of these roads!). Highly recommend this company. Side note, make sure to follow all the advice on how to load your cube. The people who helped me (not professionals) didn't tie the stuff they loaded on top and it all shifted towards the doors so unloading it was eventful, but this was our bad. read more

U-Pack Moving - The big truck! - Movers Near Me - San Diego, California

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I had an amazing experience with U-pack. As a military family, these moves can be so stressful. This was our first PCS and rest assured U-pack made every step very easy. Weight tickets were provided to us fully completed at the end of our move, which was very nice. Delivery was made easy, I was not home at the time and I was allowed to have my neighbor sign off on the truck for me. They even pulled the truck up perfectly in front of my home and I did not have to show them where to go, they used their best judgement and it was perfect. Only downside is that they only deliver and pick up trailers on Wednesdays to Camp Pendleton, CA so I had to tailor some things off of that. Since military moves are so unpredictable, I would have liked more flexibility on dates for Pendleton! Everyone in their customer service is so friendly and kind. I will definitely be using upack again in the future. read more

U-Pack Moving - Movers Near Me - San Diego, California

We used UPack for a military service related cross country move. The set up was easy. The people that I spoke to each time were professional and were able to answer any questions. It was not as expensive as I originally thought. I rented the whole trailer but was ONLY charged for what we used. When I scheduled to deliver the trailer, it was also easy. I asked for a certain date and it was delivered on that day. Thank you UPack for help making this move easy. Side note: we loaded everything ourselves so we made sure nothing can get damaged during the drive or in storage. When we unpacked everything, NOTHING was damaged! read more

Great experience with this company and had great customer service the entire move. I moved from California to Nebraska and reserved container 2 months ahead because a friend recommended this company. The container arrived early before our new house closed and with communication they held container until day after closing delivering day before Thanksgiving even with a shortage of drivers that week. I recommend them. All my belongings were intact, dry, and exactly how my movers packed it. read more

U-Pack Moving - Container delivered in driveway. - Movers Near Me - San Diego, California

We just moved from San Diego to Florida and so glad we found this moving service!! They were top notch from start to finish. The Upack representative we got quoted us correctly on how many cubes we needed. You do have to pack them high and tight to use all the space at maximum capacity. It's a little challenging to make all the pieces fit but if you use padding between big items (we old sheets, etc) and utility cords to tie things to the side of the cube to keep things from falling over during transition, then it works. They were easy to get a hold of and were super helpful with questions and where we wanted the cubes to be placed on our driveway (all on one end so we can still park the car inside our garage and another car on the driveway). They estimated the arrival date to Florida to be around May 29-31. It arrived in Florida on the 28th. It was 6 (7 if you include Memorial Day) business days from when they picked up the cubes. When we got to Florida, the ABF freight company there was great. They worked with us on the drop off date and pick up date. Everyone was very professional all around from start to finish. read more

Couldn't have asked for a smoother easier shipping experience. From scheduling the delivery to shipping, drop off and pick up and any questions in between people were there to answer any questions we had quickly and clearly. Everyone we dealt with were very polite and personable which sadly seems rare these days. Would definitely recommend U-Pack to anyone needing this type of shipping service read more

Everything they said would happen did. Very reliable and available and helpful I would definitely recommend read more

This was the easiest part of our move. Unpack people were always available on the phone and they fulfilled all their promises on pickups and drop offs. They referred us to great loaders and unloaders at each end of the journey. All my stuff arrived in great condition and hopefully I packed well as we are still opening boxes. The prices are really reasonable too! read more

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I used UPack to move from California to Georgia. Everything about my experience with them was stellar! From initial contact to reserve my unit to final delivery. Each time I called the UPack staff they were courteous, friendly, and extremely helpful. Not one rude or disgruntled person along my journey. My shipment arrived in Lawrenceville GA ahead of me, but no big deal. UPack kept it at their facility until I arrived. I highly recommend their service for a short or long distance move. They really came through for me. read more

Every step of my cross country move was perfect. The initial consulting and quoting, delivery of trailer, pick up, transit times, new home delivery, and trailer removal. All communications perfect. There is nothing that could be improved on this excellent experience. read more

U-Pack Moving - Ready to unload, just pull out the ramp! - Movers Near Me - San Diego, California

The only way to move now a days! The driver Miguel, who dropped off in San Diego was courteous, prompt, professional and very knowledgeable. He spent extra time explaining everything to me. Packed everything up - pick up and transport went great. Drop off in new location problem free! Consider this company before all others! read more

Thank the lord for U-Pack and their friendly employees! I was getting ready to move across the country, from California to Missouri. I have never moved this far before and was nervous so I found a moving company to help us move. Long story short, they scammed us and left us high and dry the weekend of our move. In the midst of this happening my fiancée called U-Pack and told the guy our situation, and that we needed something sooner than what their website had shown. Best news of that entire day was he had a trailer available for us the next day!! They dropped it off, we packed it ourselves (should have done this from the beginning) and had it picked up within a day or rep on our way to our destination. We left a few days later ourselves to drive, we got to our destination and our trailer showed up the next day! It couldn't have worked out better. We even were quoted more than what we used. We were able to track the trailer a bit as it moved across the country. Everything they said it would be, it was. No surprises, no extra fees, just a moving company helping me move. THANK YOU!!! You guys were a life saver. read more

U Pack is an excellent moving company. I used them 17 years ag to move to San Diego and I used them to move back to the East coast. from day one until delivery customer services was excellent delivery driver kept me informed of where my merchandise was. when moving long distance this company is the way to go. Did I mention very affordable. Thank you for a very stress free move!!!!! read more

We received our trailer on time, however it did not come with a ramp (I thought it was a requirement to have a ramp on trailers). When we called, they mentioned a shortage of ramps and they are being manufactured. Mind you the trailer is 28ft long and about 4 and half ft off the ground. They said they would take off $150 and to call around to rent a ramp. I understand this is U-Pack so the customer packs and loads the truck but the company U-Pack should provide all of the tools to the customer in order to load our house hold goods in the trailer. We called SEVERAL places and no one had a ramp for the size of the trailer. If U-Pack would have told us in advance of what we were receiving we would have atleast taken proactive measures to make sure we were suited to load our belongings but we did not know until the trailer was already at our home. My husband loaded the truck by hisself for the most part until my father in law was able to help after he got off work. His back has been hurting since this move. So for the lack of tools U-Pack didn't provide, namely the ramp (which is an essential item needed to load and unload onto a trailer) I'm giving a 3 star. Moving by itself is stressful, packing, transferring, changing things, having little ones around during this process, and anything and everything in between it's all stressful. To add to this stress we loaded a truck 4 and half ft off the ground without a ramp hauling big and heavy furniture. If it wasn't for this issue, U-Pack would have received a 5 star from us and we would have definitely utilized them again for a move in the future. But not knowing if we will get a ramp or not I won't risk doing that again. When we got to our destination we were provided a ramp and hired some movers to unload our furniture since we were all pretty beating up from loading the truck the week before. The trailer came a lot earlier than we had anticipated which we were grateful for. We thought we were going to go a whole week without our things being a holiday weekend. A lot better this time around since we had a ramp and had movers ready! read more

Easiest move. Great value. You have to do most of the packing to keep cost low but totally worth it. Trailer arrived 5 days before pickup giving us plenty of time to pack it. Company gave us updates after pickup and truck arrived on time. Try to stay away from garment boxes as they were the only thing that were slightly damaged. Everything else was fine. Be sure to wrap items that scratch and bubble wrap items that are breakable. They can also provide outside movers to help with the heavy stuff read more

I would recommend this company for a long-distance move, especially if you do not want to tow a vehicle behind a truck, and have a more stress free moving experience. The U-Pack employees that I dealt with, from quote through pick up and delivery, were all professional and courteous. The pricing was competitive. The company charges based on the space that is used. The website includes videos to help calculate space requirements and provides packing tips. The process was easy from scheduling through pick-up and delivery. I was able to track the truck's location online, and the company sends text updates that allow you to easily schedule pick-up and delivery. The three day allowance to pack and three day allowance to unload was sufficient. The only downside is the weight of the ramp and door that separates your belongings from the remainder of the open space in the truck. If someone is trying to do this alone, has limited upper-body strength (the ramp weighs around 120 lbs.) or other physical limitations they will need assistance from a moving company, which U-Pack offers to arrange in most places. I did not use their movers. read more

Loved moving with U-Pack! If packing, loading/unloading the container at your own pace, along with knowing at all times where your treasures are in transit, is "your cup of tea". I would highly recommend saving time and effort researching other moving companies - so much scam out there (I WASTED TWO WEEKS), and going with U-Pack. Simple, straightforward process, great customer service, and quick. Helped us get to Hawaii from California in just over two weeks. Don't be alarmed by the size of the container, if you are a good Tetris player, you should be able to fit in just about a one bedroom apartment per box, and they will take the extra container(s) back, in case your Game is Over, after one box. Thumbs Up! read more

Moving is a big expense, and moving to another state is an even bigger expense, so I tried to save money in every way I could. I decided to go with U-pack and Im glad I did. The cost was 1/2 of what it would have cost to go with movers who pack for you. I was also happy with Glenda in the customer service department. She worked with us along the way and helped us save money when it came to the one month storage we needed. I really appreciated her. I only wish that U-Pack also could have a car transport department, because getting our van out here has been a nightmare. read more

I price checked so many movers. Some so bad the owner even got ugly. Then, some really nice guy mentioned U Pack. WOW, lovely service, NO JUNK FEES and they were prompt and courteous. I paid 1/2 of what I would at any other company. You hire your own packers and unloaders, so you can choose. I will certainly use them again. VERY SATISFIED CUSTOMER!! read more

We got a pod and loaded our stuff inside and it went from San Diego to New York. As long as you load everything correctly yourself, and pack it tight or use ratchet straps, there will be no issues. Keep in mind it's going to be lifted by a forklift and slid into a truck and maybe eventually a train. It will bounce around during transport like any freight would. Our pod arrived basically on time, and nothing was moved from the way we packed it! They made it easy and convenient for us and we're always there if we had any questions. I would recommend this company for anyone needing to get their stuff from 1 place to another. The price was very reasonable too! Thanks u Pack! read more

We relocated from Seattle to San Diego. The initial pickup and service on a Thursday went great. U-pack is really convenient in that they come to you, their containers are really tall for lots of storage. Quite hassle free with competitive pricing. They even will store the containers for a month if you need to find housing. The downside with them is that they don't do delivery on the weekends. Because of this, it completely threw our move off, since we either needed to get an AirBnb or adjust our lease's move-in date. The day was saved by hiring a different moving company that could unload our containers on a Friday. Complete hassle and more $ spent. Buyer beware if you are planning on a weekend move. read more

We had a great experience moving with U-Pack. The customer service rep was very helpful, and it was very easy to get in touch with them. The flexibility to use and only get charged for as much space as we needed was awesome. The employee who dropped off the trailer was friendly and efficient, and did a great job maneuvering the trailer into a tight space. They delivered and picked up on time. Our items arrived safely and on time to our destination. Best of all, the price was very reasonable! read more

If you need a dependable company to move your stuff, Upack is NOT it. My kids are active duty military who contracted Upack to move thier stuff to thier new duty station and this company cancelled on them with no explaination. NOT the right way to treat our service members! Terrible customer service. My friends, there are so many other companies out there who offer better service period. Do yourself a favor and avoid the hassle. Stay away from Upack. They dont want your buisness! read more

This is by far the most trustworthy moving company ever!!! I have used their services no less than six times in the past 10 years. Not only do I trust them with my most valuable treasures, every one from customer service to the truck drivers are so professional. I have never ever had a problem with time. They were on time always!!!!! And, you can't beat their prices!!!! I'm praying that I just completed my last move ... but, if I have to move again, you can bet they will be the ones I call. I can't thank them enough for always getting me my stuff safely, on time, and being wonderful!!!!!! Thank you ABF from the bottom of my heart. Miss Patty read more

This was nothing short of insanity. You never spoke to the same person twice when working out details, so each one changed your contract and moved around your original plan. They promised you everything and anything you wanted was just fine. But it wasn't true. They said whatever they could to get the sale. It was like that game where they hide the ball underneath three moving cups and keep moving them. I believe it's called a "Shell" game. I specifically asked for insurance and was told that each container was insured for around $60k. They DID NOT offer any other insurance and didn't tell you that. They tricked you into thinking that you were covered under this $60k. U-Pack works with ABF Freight who did whatever the hell they wanted. Both companies were always on different pages in terms of pick up and delivery and any specific details. The truck drivers were miserable. Once the trucks were on their way, you no longer dealt with U-Pack, you dealt with these miserable idiots at ABF and that was an entirely different game. Either they knew that U-Pack promised things that were not true and weren't going to get on board, or they just sucked as a company. Either way, it was bad. The bulk head was faulty and they were notified as soon as the truck was packed, but they never repaired the damage. Then the container was shifted and tipped up on it's end, due to being loaded on a train (we were told that it was being driven out and planned our arrival back east accordingly), we were NEVER told that it was going to go by train. Nearly $10k worth of damage occured. When we opened the container everything was crammed up near the front. There was no way that it could have been tied into place with that type of radical movement. They agreed that they were negligent, but didn't care. They said "We pay 10 cents a pound for damage." So if your antique bed frame was snapped in half, your handmade kitchen chairs were crushed, and your meticulously wrapped television was blown to crap, you get about $15 for all three. It cost us 8 grand to move from San Diego to Ohio with this company. If you can afford to drive your own U-Haul, try to. At least you know that you care about your stuff and will stand a better chance of it all arriving safely AND you will be offered real insurance, not a shell game of lies. read more