Terrible customer service and destructive drivers! We hired U-Pack for our cross country move. In addition to showing up late or not showing up at all for several appointments, the driver completely destroyed part of our driveway by dragging the steel cube and crumbling part of the concrete. The kicker is he said he delivered two pods in the same location for the previous tenant just a month ago, with no issue. It took over a month to finally track down a customer service representative at one of the other 2 companies U-pack represents - ABF Freight and ArcBest, just for them to send an email saying sorry, you signed a waiver that eliminates us from any fault of death or damage. WHAT! I literally watched your driver, who arrived after the 8-hour designated time frame (that I was waiting around all day on) carelessly drag and dig the end of a steel box into the concrete driveway cracking it along the way, provided you with photos of the driver in action with said damage, and yet you take no responsibility. Be aware of what you sign up for with U-pack. As a consumer, you have no right of protection for your property nor their negligence, whether they intentionally or non-intentionally cause damage. They have no incentive to provide quality or professional service under this clause either. Go with a more reputable company with customer service that actually cares. It's worth the extra! read more

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HORRIBLE experience. Upack took an entire month to deliver my trailer. They lied to me about how it would take (2 weeks overdue). I had my upack trailer delivered to LA (pico rivera) and they do not do same day pick up of the trailer BUT LA does not allow trailers to sit over night on the street. No one informed me of this and the company that picked up my trailer did do same day pick up. I had to call these people every single day to find out the location of my stuff. Worst experience ever. read more

We just finish our move from Templeton CA to New Orleans. Everything was great, truck was on time in California as well in New Orleans. We had a better price than estimate. So we are very happy with U-pack. Yes, I do recommend U-Pack to anyone who is moving. I will call them again if needed. read more

My experience with U-Pack was fantastic! The pods were shipped so quickly (Santa Monica, CA to Hawaii) - in 1/3 of the time of other pods. I investigated many moving providers and they were the most professional, easy and cost competitive. The guys who dropped of the pods at both locations were so skilled at their jobs, I was in awe watching the one being dropped off and picked up in CA. He unloaded two of them in like 10 minutes (unloading from semi via forklift and placing them). He was friendly, super informative about how to load it and how to call to order the pick up. It's common sense that the pods won't be the cleanest due to use. I had no issues with things getting dirty. Driver recommended placing flat boxes on the ground which we did and everything arrived just fine. In fact, there was no breakage to any items. I highly recommend UPack!! 10 stars!! read more

I was absolutely impressed with UPack's service. They chatted with me about their program before I signed up. Then they offered assistance with the move. I ordered the RELO CUBE and a small box of accessories; they arrived on time. When my cube was filled, I notified them and we arranged for payment and pick-up. Both occurred without a hitch (no pun intended!). After I had arrived in my new state, the Cube followed me in short measure. After unloading, I phoned and they picked up the Cube the same day. Only one small picture frame was damaged! It all worked so easily and pleasantly. I would recommend UPack to anyone! read more

Seems like U-Pack gets either a very good or a very poor rating. So is the case with us. Staff-support at the national and local offices: Incredible. We had to change our moving date 4 or 5 times; no problem. We had a tight driveway to land their 28ft truck in; no problem. They were on time. They arrived with not one thing broken. (a few wear-marks on furniture, but nothing broken). And we are talking everything from 100-year-old furniture pieces to valuable china and cut-ware. And they were spot on regarding their delivery date. Here's the key: Pack your things well. We had a tremendous team of friends that loaded about 50 linear feet of truck space; top to bottom. Nothing moved. So, pack well and leave the rest to You-Pack. Savings? Estimated van-lines charges: $18,000. U-Pack actual charges: 7,850. read more

Much cheaper than Uhaul and less headache. Would recommend to anyone. Painless and simple. Everyone was professional and nice.

I don't know what your company pays attention to the most, so I will at least take the social media route to bring this to your attention. I was previously a very happy customer, but because of our most recent move, I have lost faith in your company and will no longer even consider you an option. I won't even suggest you to friends or family. Your actual product and service is great, but your customer service and actual execution of the service is awful, spotty, and inconsistent from employee to employee. read more

Was quoted a 7 day delivery from San Francisco to Honolulu for two containers. Was told both were in transit but they wouldn't arrive for 7-9 days. First container arrived and was told upon arrival that the second container "somehow" wasn't loaded on the ship but it would only be another 7 days until arrival. On the 6th day I was notified that the container never was loaded on the ship and it was actually shipped 4,763 miles to NORTH CAROLINA!?!?!?!?! Took over another two weeks to get my container, meanwhile I had to spend every night in a hotel as unfortunately the container that arrived did not have my bed, furniture, or kitchen supplies. Honestly spoke with over ten people who all told me different information leaving me in the dark. Then after this colossal failure to deliver the service I purchasing, I was only offered $500 for the error. (Spent $5700) Then offered $900. Unbelievable!! After telling them to contact my lawyer I received a refund for the late container. I WOULD NOT RECOMMEND THIS COMPANY TO MY WORST ENEMY!! Over promise to reel you in and then hold you hostage while a bunch of incompetent people tell you different information essentially passing the buck. read more

These people SUCK. At the pickup location in Richmond, VA, they failed to even pick up my cube on the day they said they were coming. Then, i wasted an entire afternoon waiting for theses loosers to deliver it! The dead pan dispatcher said it would be between 2 and 4. At 4:45 I got a call it would come in one hour. These people SUCK. read more

Delivery in Stamford, CT worked great. Unlike PODS, you only need one parking space free, so there was no hassle with delivery if you live in a busy apartment complex. Everything fit in the cube with plenty of room. We did a pretty shoddy job bubble wrapping our art, and expected some to be broken along the way, but it was all very much intact! Our troubles with U-Pack had everything to do with delivery from the Pico Rivera, CA Depot: Like a lot of people, my wife and I were moving to a new city without an apartment yet, so we just had ABF deliver the Cube to Los Angeles. Once we found an apartment, we scheduled the U-Pack to be delivered and was told it would be there the next day by someone from the Pico Rivera depot. On the day of delivery I got an email from ABF Corporate with a bill for ~$400 for the delivery. I wasn't expecting to be charged to have it delivered, but chalked it up to the fact that we didn't give an address... It was unclear, and they didn't mention the cost on the phone call the day prior. I then noticed that the email said it will take 2 or more business days to ship. This was horrifying, because we had movers coming that day to unpack our cube!! So what we figured out was this: The Destination Service Center didn't deliver to our new address (even though it was just a 25 minute drive away), so they were going to ship it to a different Destination Service Center and charge us ~$400 to do that. It wasn't a delivery charge, it was a gigantic charge just to swap the container to a different storage location. Things that could have been better: - When we didn't specify a delivery address in the first place, we should have been warned that there could be huge extra charges for delivery in case you're outside of the Destination Service Center delivery range. - Somebody at the Destination Service Center let us schedule a drop-off even though they were unable to deliver. And then no one called to say, "whoops, sorry, that's not going to happen. etc." We had to call around and waste our time trying to figure out what the heck was happening. Thankfully we were able to move fast enough to cancel the movers and get ABF to cancel the shipment to the new service facility. We ended up paying movers to drive out the ABF in Pico Rivera, pick up our stuff and bring it to our apartment. It was pretty horrible and stressful after the exhaustion of moving was already wearing on us. And one last thing to note for LA residents is that from the research I did: it is illegal to park shipping containers on the streets, no matter the signage. And they don't give permits for shipping containers, either. read more

Great experience!! After much detailed research (and I mean detailed!), my husband and I decided this was the best option to move cross-country from LA to Nashville and I'm glad we chose them. We love that they charge you based on the space you take up in the trailer (we opted for the trailer not the cubes) instead of the weight. There's a lot of horror stories of people using moving companies and paying hundreds of dollars more than what they were quoted because of the weight of their stuff, and by then it's already packed away in the truck. Also a HUGE plus is they quoted us 6-7 business days but got our stuff there in 4...and then delivered to us the moment we were ready to accept it. Lots of other companies were quoting us 7-10 business days but in the fine print it says it can take up to 21 days, and it gets to people late all the time from what we've heard. Just make sure you're willing to put in the work though cause you pack it up and secure the stuff yourself. If something shifts and gets damaged it was probably your fault. Use lots of rope and padding! I would highly recommend this company to anyone moving across the country. The only reason I didn't give it 5stars was because when we called to have them pick up the trailer after unpacking the person didn't mark it in the system correctly and the trailer ended up sitting there the rest of the week until we called them again. Small issue compared to our great experience though. read more

For anyone who's considering using movers to do a long-distance move, stop and look into ABF U-Pack. They have a faster transit time than any other cross-country freight/pod service; it took them 6 days (thurs-wed) to ship my relo-cube from Los Angeles to Providence, RI. My next fastest option would have taken 8 business days, which would have had my stuff arriving practically a full 2 weeks after I had loaded it up in LA (the pick-up day doesn't count, and "8 business days" included two weekends on either end). The best part about ABF U-Pack is that the customer service is amazing. First, they'll work hard to match any other quote you get, even though their track record and transit time are better than their competitors. They took $800 off their initial price, when I told them I was leaning towards a cheaper option. Second, everyone I talked to at U-Pack, from the salespeople to the dispatchers to the drivers was incredibly nice and NOT PUSHY. I would definitely recommend ABF U-Pack and use them again. I paid $2000 to rent 1 relo-cube (6x7x8, which was huge, by the way, and that I only filled 2/3 of the way) and move the entire contents of my 1br apartment over 3,000 miles. The cost of a Uhaul + gas was $3700, and other quotes I received were anywhere between 3-5K. Perhaps I could have spent less, by going with some of the random online quotes I received from no-name movers. I don't know. But I was extremely happy with U-Pack's service and with the peace of mind I got from going with a reputable company. read more

Abf Freight System Inc. 562 806-1871 out of Pico Rivera CA is without any doubt horrible in customer service, they lack tact, consideration of peoples time. I hope those companies using their services see that they are loosing business because of them. read more

U-Pack how you failed me... let me count the ways.. 1. You lost my ReloCube (lol how?) 2. It took you countless phone calls and 7 days (Tue-Mon) to find the ReloCube (You should pay me for doing someone's job) 3. You charged me for 2 ReloCube when I only used 1 4. Your 8AM-12PM drop off time turned out to be 330 PM. Excuse: Flat tire. (LOL I bet your dog ate your home work in high school that you never graduated. Driver was an ass and did not apologize. Whatever I'm just glad I don't have to deal with them ever again) Summary: Hours of wasted time. Many peak hour cell phone minutes burned up. Wasted 2 days off from work. TIP: rent a budge or U-haul truck and move it yourself. read more

This place is so unorganized, I spent over 30 minutes waiting for them to try and find my box. This after their driver couldn't find my 60,000 square foot warehouse 3 miles from their warehouse. I've waited 3 weeks for the delivery and had to come pick it up myself. I will never use these guys again. What a joke read more

I don't know if it was the Pico Rivera one or some other, but I was very disappointed. The drivers were amazing--5 *s for both of them. We kept having miscommunications, which resulted in a much delayed delivery & more money for me. I didn't feel they were on top of the situation the way I expect of a professional & the worst part was that it felt like nobody really cared, except the PR people, who couldn't do anything except transfer me to the people who were not trained in PR. I was supposed to be refunded the $53 for the ticket I got because the truck sat outside my house a week & I didn't even know it--haven't seen that yet. It's a great idea & the system would have worked beautifully for me except for all the unpleasant conversations. I would recommend the system, but definitely not this company. I would never work with them again. If you do use them, YOU have to really stay on top of it to make sure everything gets done--they do not take care of you. read more

I used UPack to ship my father's household items from Boston to their Los Angeles/Pico Rivera terminal and everything went smoothly. The people were efficient and professional. The friendly lady at the office even offered us cold water when we arrived on a hot day. The price was right too! Just be sure to check with your city about parking permits. My father moved to Los Angeles and they don't allow on street parking so we used a U-haul to pack up his goods and take to his apartment. I would recommend them if on a budget! read more

Our move went flawless. The local company that delivered our ABF trailer was exceptional. Delivered trailer a little earlier upon request to our Paso Robles Address. They picked up trailer on Friday, but trailer didnt leave Pico Revierra, Ca facility till following Tuesday night. Our trailer arrived the following Wednesday as expected to Missouri. My son and I unloaded most things ourselves, mainly boxes etc. The only negative part was on ABF trailer. When we removed several boxes in front of trailer on the floor they where saturated with water. Both ends of my leather couches which were wrapped in blankets and shrink wrapped, but ends of couches were dripping water as they brought them into our home. I only had what insurance they provided which is only .10cents per pound. I filed claim so we will see what happens. 1000 lbs only yields me $100 if they pay. Make sure you either get insurance or It could get water damage. Perhaps a 4 by 4 pallet would protect the good better. Shame on ABF for providing me with a leaking trailer knowing what it was going to haul. read more

When the box was delivered to me in Colorado there were no problems. When they delivered it to me in Long Beach, CA they dropped it off in a back alley of my complex. In turn blocking 2 of my neighbors garages. (Great way to meet the neighbors) After I unloaded the box (less than an hour), I called to get it scheduled. They said they'd be out after 4PM to pick it up. I agreed that that would be ok. They never came. So I had to apologize to my neighbors, and tell them they would have to park on the street for the night. The next day I called them and said I need you to get my box. They said we'll be there around 11AM. 1PM came and still no one. I call again and they said 3 PM. 4PM comes and still no one. At this point my neighbors are still locked out of their garages and will be getting home soon from work. Wondering if the guy who answers the phone just hates me or something I have my girlfriend call and ask why it wasn't picked up yet. The supervisor tells her, that it was all the customers fault. That I didn't schedule it to be done. When she asks about the times I was given, he swore until he was blue in the face that his employees do not give out times, and that I was lying to her about the box being picked up. She ends up asking why would my boyfriend make up times. He says because, "he's a liar and doesn't want to accept the facts that he was wrong." After she chewed him out, they picked up the box within the next hour, though they were still claiming it was my fault. read more

Working with U-Pack made our cross country move as easy as it could have been. Pick up and drop offs were on time, our cubes arrived fairly quickly considering the distance, and everything was exactly as we left it when the cubes arrived. We packed our entire 2 bedroom apartment in 2 cubes, which I was shocked by! You can definitely fit more than you might think, especially if you use the space up to the ceiling. We had to change a couple of details throughout the process, and getting in touch with U-Pack was super easy and friendly. We would have spent more driving a U-haul across the country, and this was far more convenient. Highly recommend! read more

Used U-pack second time around and could not be happier for our move from LA to Chicago. We decided to pack the u-haul and deliver the stuff to the big truck in Pico Rivera and then pick it up with a U-Haul in Chicago. Both facilities are flexible with your arrival/departure, they were very friendly and honest. We reserved 13 feet for 2 bed 2 bath apartment but ended up using only 11 feet, which is what we were charged for - no problem. Highly recommend this company and moving this way for those who like things done the right way and on their own time - less stress, less headache and moving between u-haula and track and back is not that bad. Thank you U-pack for making our hectic move across the country so much more bearable. read more

What a great service. I'm swamped these days, so driving a Uhaul from California to Texas was not in the cards. What I loved about this service: On all ends, EXTREMELY helpful. The gentlemen who did the phone reservation was great - explained to me how the service worked, and clearly. Set up my relocube options - I reserved two but only needed one, and was charged for that only. So many other companies would have flipped me the bird or worse, charged me and had some smug phone attendant gleefully blame it on their computer system. Not these guys. When I got to the Pico Rivera site it was again smooth - pulled my truck right up next to cube and was done quick. Left, got my flight home, and just today I emptied out the cube. Again, was very easy and on this end in Texas, had an amazing guy who helped a ton with getting situated. Unpacked it and was out of there quickly. Everything was handled well - the cube had hardly any shifting so everything was just where I left it. Thank you guys, you made my life a lot easier this last week. read more

Overall, they did what they said they would do. However, the day of the scheduled pick-up of the packed trailer turned out to be a bit of a mess. Instead of coming to pick up the trailer between 2 and 4 PM, the truck didn't arrive until 8:45 PM. While they said we didn't need to be there when the truck came, we didn't feel comfortable leaving and were glad that we had stayed. It was pitch black and the driver had trouble getting out of the narrow driveway. Had we not been there to turn on lights and help with flashlights, it would have been yet harder. Our other comment has to do with the lock required to lock the "bulkhead" containing our furniture. We went to 4 different hardware stores -- ACE, Home Depot, Lowes, Do-It Center -- and none of them had a lock that would fit. Be advised that the lock requirements are very specific relative to the diameter of the shank. We ended up buying a bicycle lock and weaving it through parts of the hardware on the bulkhead. Even called U-Pack to get some advice on where to purchase the lock and they could not offer any help. Not great customer service. I have to say that the drivers at every point of the way were great and very nice. Not sure I would do this again -- too many variables out of one's control. Will probably rent a U-Haul truck next time and drive it myself. read more

Worst moving experience I have ever had. Every time I talk to them it's a different answer. All I want is to have my stuff, but the rules for moving my stuff keep changing so that I can't organize any of this. I have no idea why they don't have a singular set of rules and procedures for delivering these things, but it's impossible to get straight answers, and this has delayed my move significantly read more

U PACK PAYS 10 CENTS PER POUND FOR FREIGHT THAT THEY RUIN. You agree to this in the service agreement. The truck moving my stuff flooded, everything I own is ruined. ABF agreed that they were responsible for ruining my stuff, but they paid 30 dollars for the coach. It was such a joke, I'm so angry at myself for not noticing this in the liability statement. I am posting about it so other are aware, IF U PACK RUINS YOUR STUFF, AS THEY DID TO MINE, THEY WILL PAY YOU PENNIES FOR ALL YOUR EARTHLY BELONGINGS. They have the highest rate in the industry for settling claims. You know what that means? They ruin stuff regularly and pay 10 center per pound for it. (Also, when you have the deal with ABF for scheduling the truck rather than U-Pack, their customer service is a joke, but that's basically irrelevant after they ruining thousands of dollars of my stuff and paid me nothing for it.) read more

Moved from Baltimore to Los Angeles and ABF was on-time, easy, and knowledgeable on the Baltimore end. My only gripe is that the company failed to notify us that moving pods are not permitted on LA County streets, so no parking permit can be issued and you must park the pod in a private driveway. Would have been nice to know that beforehand. Rates are the most reasonable for cross-country moves and compared to full-service, so much better! We hired College Hunks Moving Junk in Baltimore to load the pod and they did a great job, and ABF moved the pod across the country, and we unpacked the pod ourselves in LA. Saved around $4-$5k by not using a full-service moving company and getting rid of all our furniture. Lots of boxes fit into a ReloCube; we had about 50 total boxes (large, medium, and small ones from Home Depot), duffels and suitcases of clothes, and bedding and it all fit in one relocube! The trick is to have pro movers pack up the cube tightly and to the top so there is little shifting en route. Our stuff did shift and move a bit, but overall, only two boxes were crushed a bit (mainly because they were not full). I was nervous about the coverage in case of an accident, but I figured that risk is there with any moving company and you just pay more for added insurance. It's always pennies on the dollar for insurance. We took most of our valuables in our suitcases for our flight and just crossed our fingers for the cube contents! If you're on a budget and don't mind hiring movers to pack or unload (or do it yourself), I would go with an ABF ReloCube. read more

My move was almost three years ago and I still have PTSD symptoms every time I think about it. I reserved the cubes a month in advance for a move from Maine to California and lined up movers at both ends. I called the day before the cubes were to be delivered to find out what time they'd be delivered. The very friendly lady couldn't find my reservation, then said "Oh! You cancelled!" Since I had movers coming the day after the cubes were to be delivered and was flying to LA the day after that, I had clearly not cancelled. There were no cubes available, but they did find room in a huge truck--not exactly convenient to park in my condo's small lot, but, with the cooperation of my neighbors, we managed. The company's stance after that was that it was all my fault because I'd cancelled. I stayed in a hotel for a few days while I waited for my belongings to be delivered to my new apartment. During that time I was unable to get up-to-date tracking information and cancelled my LA movers because I wasn't sure when my stuff would arrive, scrambling for a place to stay the extra days. When I eventually called the local terminal, I found that my things had arrived, but that no one had bothered to call me. I'm now planning to move back east. Does anyone know a good mover? read more

This company is awful. Customer Service is horrible. The hours to reach a human being are ridiculous. The guy who answered the phone, in charge of the Valley area, was completely rude, un-helpful, had an attitude, and hung up on me. I was calling to complain for a second time because they parked and left a moving trailer outside of our house, for 7 DAYS, too close to a busy intersection making turning the corner in front of our house, not only dangerous, but the corner has heavy foot & car traffic leading to an elementary school and we hear consistent yelling and honking in the morning because cars can't get by going both directions. Since they couldn't help me, now I am sending out the LA police/parking enforcement to do this the hard way. The last thing I would even do is hire this company. Unprofessional, no courtesy for safety and clearly need to take lessons on how they handle legit complaints when it comes their trailers being parked on the roads in LA. read more

We were planning a move from LA to New Hampshire, and knew we were in for a big financial hit any method we chose. While renting a U-haul trailer and hitching it to our jeep would have been a few hundred dollars cheaper, ABF saved us the peace of mind of not having to haul the stuff ourselves. All the personnel we dealt with were pleasant, friendly and helpful. The cube delivery was prompt on both ends, and everything went off without a hitch (literally!). Highly recommended. read more

The process in the origination city(Atlanta, GA) was great. The drop off in the destination city(Los Angeles) was a nightmare. The drivers are not monitored or required to report pertinent information back to the distribution center therefore, I waited over almost 9 hours past my one hour courtesy call. No one in the distribution center could reach the driver. No one in the distribution center had any idea why the delivery was not made within the window. I finally got the information that the driver did not want to make the delivery because it was a congested area(all of Los Angeles is....) but failed to tell anyone until he completed all of his other deliveries and returned to the distribution center at 9pm that night. The delivery was made that night at 11pm, thanks to a wonderful driver Louis. So I would say, this could be a good service, however, it all depends on the drivers. I will not be using this company again. It is not worth the small savings to deal with the hassle. Several items within the pod were damaged in transport even with professional movers packing. read more

U Pack was amazing. I packed my things in Pittsburgh. initially I realized I couldn't get all my things in the cube, and the staff in the Pgh location were awesome (totally super busy) but still gave me the attention I needed and helped me to get my things into part of a trailer with a good deal. When my things arrived in LA, everyone communicated well to me and Joe? I think his name was was kind and considerate! Great experience overall! read more

Had a great experience -- no muss, no fuss, stayed with the quoted price, even gave a great screamin' hottie deal on that. I moved from Seattle to Playa del Rey, had one cube packed to the gills. No surprises at all compared to the reviews I've read on other moving companies -- no additional charges, no tax added to quoted price even. I drove my stuff to the facility in Kent, WA, loaded it up myself and then had it delivered to my new pad in Playa del Rey. Stuff arrived just as I had packed it -- I would suggest tying stuff down really good as that's what held everything in place. Nothing damaged and the guys were all really great arriving within the window they said they would on delivery day. It was just absolutely seamless. I fit a ton of boxes and bedroom furniture into my cube -- they are smaller than you think, but really tall, so I just stacked things up. Wonderful experience and my stuff is finally here without spending a MINT or driving a Penske and worrying about the gas the whole way. Would highly recommend if you don't have a lot to move -- have ABF do it for you! Woot! read more