I booked with airmiles, was initially quoted 450 miles plus $20 fees and taxes. When I arrived, I…read morewas quoted $83 because of the underage driver fee. This was to be expected and I was happy to pay. After dropping the vehicle off 2 days later I was charged $180, over double what I was quoted. I spent close to 3 hours on the phone having this charge refunded but once I got in contact with the right people they were very accommodating. If this happens to you make sure you call the actual branch and not the budget customer service line.

Alarm - Stay away from Budget Car Rental in Victoria BC. This company doesn't honor their online…read morereservation at all. Charges more than double of their own quote. I booked a car from Victoria Budget Car Rental's own website, for my wife to pick up in Victoria airport on Dec 4, 2015. Budget formally quotes CAN$214.61 for 1 week, with all the details and a confirmation # 21609197CA1. When my wife arrived on time and went to pick up the booked car, Budget changes her more than $400. She tried to argue by showing them the printed reservation. Well, that is useless and the Budget employees don't care their company's own quotes. What a bunch of con artists!

***** FIVE STARS *****…read more If you want to save hundreds of dollars for a one week rental, and don't mind not driving a brand new rental car... then PractiCar is an excellent choice! My wife and I visit Victoria about once per year. Before we discovered PractiCar, we would fly into YYJ (Victoria International) - which is up near the town of Sidney on the north Saanich Penninsula. When we landed, we would go to one of the majors (Hertz, Budget, National, etc.) and rent a vehicle. If you've researched this, you most likely found out how expensive it is to rent a car up there. We were paying in the neighborhood of $750 per week. When we planned this trip, we agreed that we'd try to save some money on the car rental. We called about 10 companies, and the best price (by far) was from PractiCar. The manager, Tina, is extremely friendly and accommodating. She met us at the Kenmore Air Sea Plane terminal in Victoria Inner Harbour when we landed. We were greeted as if she was an old friend, and she loaded our luggage into the trunk (refusing my offer to help her). We all hopped in the car, and within five minutes were at the PractiCar World Headquarters, well, Tina's small but efficient office. Filling out the paperwork was a breeze, and Tina then walked us out to the car - about a 30 second walk. We all walked around the car looking for dings, dents, etc. - all of which were marked down. Tina showed us the inside, pointing out where the important things were. She went over everything, even giving us tips on where to park, etc. The price for one week? $242. Now, in order to get this super low price... we utilized (actually, stumbled upon) what we now reer to as, "Dr. Heidi's Super Friendly and Early Booking Discount". Basically, this means: A. We were very friendly (the "friendly discount"), and B. We made this reservation about TWO MONTHS IN ADVANCE. If you are planning a vacation in Victoria (or surrounding) I recommend you do the same. Don't forget to ask for this particular discount. :) On a serious and real note, choosing to rent a car from Tina saved us a very real $500 for our one week vacation. Think about it... that's a lot of "pints", nice restaurants, money toward travel (airfare, gas, hotels), etc. YYJ (Airport) TIP: If you are flying into Victoria International Airport (YYJ), you might consider taking a taxi (unfortunately, no UBER up there yet) to meet Tina at PractiCar. It's about a 25 minute drive. My guess is even after the roundtrip taxi fare, you will still end up saving a few hundred dollars (for a week+ vacation). I know that the next time we are pre-planning a trip up to Victoria, one of the first calls we will make is to Tina. I know she will set us up nicely, and I'm certain that she will do the same for you! VERY HIGHLY RECOMMENDED!

i picked up a car at site in Charlottetown referred by car dealership while work was being done. I…read morewas responsible for insurance total unacceptable experience Oct 6 got car Altima engine light went on ride home told me it would be ok Dec 18 received call to return car because part they were waiting for came it at that point insurance was near $700 gave me a second car Kia made arrangement to get my own insurance on my policy Jan 26 return car charge of $1800 for insurance numbers don't add up I didn't have that much' could I pay 800$? billed for rest? no by US check no totally mortified and at wits end my friend paid rest 1000$+ on her card after I paid 800$ I'm on pension check month to month I'm a senior I am totally stressed on how to repay her then after I get home in fine print I see 2% monthly on overdue accounts the sales person Rachel was of no help I told her I could pay in instalments she repeatedly told me to go to bank to ask for money, I answered you have to have money in the bank at that point I had exhausted my overdraft with 800$ I'm serious totally upset and sick to my stomach the numbers don't add up I am requesting refund of 1046.97$ please to repay my friend I was given an unsafe car I cautiously drove because of engine and oil lights whichever I returned to lot and was told they couldn't do anything over an hour drive each way quoted incorrect fee to Dec 18 around 700$ then. inconvenienced returning first vehicle to be repaired over an hour drive each way given second car totally mortified and more than financially embarrassed please take into my senior status, handicap walker and financialcsituation

I reserved a liftgate truck about a week and a half before I needed it to move some heavy items…read morelocally. Two days before I was to pick the truck up, I got a call saying that they would not be able to supply it because my two day rental would not make enough profit and that they would give priority to their commercial customer. With all my help scheduled, I had to move fast. I called Uhaul and they supplied a truck with very short notice. I don't recommend this business unless you are a "preferred" customer.

At Penske location I rented 16' moving truck. Amber professionalism ensuring I received proper…read moretruck in a timely manner both Amber and Joy are truly exceptional!

I'd recommend the Douglas Street Budget to rent a car . . . …read more I've rented twice now in the past six months and both times they exceeded my expectations for service and choice of vehicle. The staff are friendly and efficient, they know you want to get on your way and they deliver. They even pick up and drop off if you phone ahead. They have Prius hybrids if you want to super-save on gas and try electric. The last vehicle was a Subaru Crosstrek AWD which would get you up to Mt. Washington or other out of the way place. Both vehicles were new looking, cleaned and smelled "new car" fresh inside. Dealing with a lost key on the Crosstrek they were compassionate and helpful on the phone, willing to find the master key from another location and come rescue me. Luckily the key was found by Good Samaritan and I didn't have to worry. Shows you can count on them if you are in a pinch.

Rented a car here for a trip around Vancouver Island. The rental/return process was smooth, the…read morestaff were friendly, and there were no hidden fees.

Setup a rental here and had an excellent experience. Staff answered the phone quickly and were…read morekind, professional, and patient. Good prices. Pickup was easy and it was thoughtful of them to offer to help me bring some things out. Return was quick and no fuss. I would definitely visit them again for any future needs.

Forced me to call my auto insurance company regarding, "commercial truck coverage for a truck with…read more6 wheels weighing 10,500 pounds." I chose not to rent based on this policy. Further investigation with my company showed that I would have been covered for a, "rental truck up to 12,000 pounds." An insurance company can't give you coverage for a commercial vehicle on your personal policy. In this case you are renting a truck and not using it for a commercial purpose. This is obviously a scam to get you to buy their coverage for 25$. I would suggest taking your business to U-haul on King St. never a problem.

This business gets 3 stars because even though the staff there is super nice and polite there are a…read morecouple of serious drawbacks you need to be aware of. What the company does not tell you on their website is that if you decline their insurance coverage, which they sell for an additional $25, is that you will be required to call your insurance company and have them confirm that your auto insurance policy covers commercial rental trucks. The other thing is that if you drive your car there with the intention of leaving it parked while you're renting a truck, note that they do not allow you to park your vehicle there. If you're fortunate as I was, right next door is a business that had Parking available and they allowed me to park my car there for the two hours that I was gone.

David provided us with us with excellent service. He was available and responsive. The car we…read morerented was exactly a style of car we asked for. He was very helpful and accommodating. I would definitely rent from Delta car rental again. He also provided us with references for good restaurants and services in the area.

I was so very pleased at how well Penske accomodated me for my recent move. I was going to move…read morefrom Whidbey Island to California, but needed a GMC truck to travel in as it had room in the cab to fit my two cats. The other "Ford" truck would not fit. So after reaching out to management about the issue and need, they brought a truck in just what I needed and guarenteed me my truck. That made all the difference in the world to me, and I just can't thank them enough for their prompt care, concern and excellence in meeting my needs through a moving truck rental. I had no other means of travel, and they rescued me afterall. Price was great too, and I will now only rent from Penske whenever I need a moving truck. You guys were and are the greatest. Thanks to Washington and to the Pacific Northwest from the top management in Seattle to the Oak Harbor team there! :)

From the owner: Save Up To 20% When You Reserve Online Today!read more

Have had 2 containers in the Sidney location for five years. Easy to access as I need them, 24/7…read more Fast courteous service from the staff. No security issues. Containers have remained bone dry and pest free.

Delivered the wrong storage unit to the wrong location but luckily they were still able to charge…read moreme for their mistake. I ended up using a competitor that treated me way better.