Absolutely exceptional experience here today! Safe, secure, clean and great customer service. James…read morewent above and beyond to make it the best experience possible!

I had a small unit at the facility on Quadra Street for a couple of years. What I like about SFYL…read moreis that their units are clean and well-maintained. The facility is well-lit and accessible any time using a customer access code. It seems a bit pricey but the quality is better than any other storage facility I've viewed in Victoria. I would have preferred that they bill on a monthly basis, but they use a 4-week billing schedule. What that means is that you make 13 payments per year instead of 12. I would also love if they would introduce smaller storage units. Their smallest unit is 5 feet by 5 feet.

The staff here was so fantastic to deal with I just had to write a review. My husband and I both…read moreremarked how kind Bev and Pam were as we drove out the lot after filling out the paperwork for a unit. They were thorough and friendly; certainly a refreshing change from many places we had consulted for pricing info. We feel our items will be very safe, considering their security measures as well as nightly checks on each unit to ensure they are locked and each padlock marked with a distinct sticker.

From the owner: Millstream Self Storage is locally owned and operated in Victoria. We have various different sizes…read moreof storage options to choose from. We have a resident manager on-site, offer high-tech security, heated units, mail boxes and have the most competitive rates in town. Call today for a price quote.

They seldom answer phones and the mail box is full. They charge 20 bucks extra every 10 days after…read moredue time. They dont answer your phone to get a new card to pay so they just keep racking up charges. Quite the scam they have going on.

I had to leave my university bound kid in Victoria for a few days before residence was opened,…read morethese guys were a huge help. An extra thanks and shout out to Kimberly who was an extra help a month after the fact. I am glad that I gave my business to Target and I will do so again. Target is clean, professional, and secure. I feel better knowing that we were in good hands.

I moved to Victoria and my apartment fell through, so I was in a pinch to find a place for my…read morethings. The man who helped me same day was super nice and set me up with a locker. They have lots of sizes, fair prices, and also other locations they can call if they're booked up. The rental process was very easy. The place is clean, professional looking, has lots of security features so you know your belongings are safe. There was a slight change in the charge for the month that we noticed later on, but the lady who helped me was friendly and accommodating at getting it sorted. Access is easy as well - you can drive up to the loading doors and they have large trollies to use. Once we cleared out our things, the process was easy and once again, exceptional staff. I'll definitely know where to go if I ever need another locker. Thank you!

The woman who works here is super pedantic and rude. She makes you feel like an idiot for not…read moreknowing exactly what terms to use, and how the storage unit process works. The people at the other locations are much nicer.

This business is 100 out of 10. I have never experienced a company with so much heart. The customer…read moreservice is outstanding. This really stands out because now a days customer service is at an all time low, in my opinion. But from the management and the whole team at The Self Storage place, you get genuine politeness, kindness, compassion and professionalism. I think Neils, the manager, is an angel. The place is kept clean, well organized, excellent pricing with a variety of shapes and sizes for storage needs. I could not say enough to recommend this place for all your storage needs.

First of all, the place is close to downtown victoria and easy to access. Storage looks safe and…read morethe price is reasonable. However, the guy attending the customer desk is rude and frustrated with the job. I can understand it to a certain extent that if you are stuck in job that you don't like that you can act out sometimes but its not okay to act out on paid customers and being rude. I ask for a L key to open my bike front wheel for storing and the guy got so pissed that he threw all tools on the table and started cursing. His argument was that it was closing time ( it was about 10 mins to closing time) and he was frustrated with this job. This guy needs a long vacation or the place needs a change of staff.

The off island owner Jeff, is ridiculous to deal with. A big hassle. I moved my stuff to another…read morestorage facility as soon as I could. Save yourself a lot of frustration and avoid this place. Support our local island businesses and do not help fund this tyrant.

And during this time of year it's hard to find a storage unit on Friday Harbor. When I called I was…read morereferred to Bruce a manager and his lovely wife and they were incredible. I am just barely moving in but could not recommend a nicer group of people. Thank you Bruce it was a pleasure meeting you and I'm so excited to have got the last unit at safe Harbor.

My credit card was used in a scam from this business. Someone used my driver's license and credit…read morecard to take out money from my credit card.

My son hired a motorcycle trailer this morning (15th August 2024) which we used for approximately 2…read more1/2 hours. No problem with paying the agreed rate. But U Haul charged for an adaptor for the brake lights - I have never had to buy a new one - other U Haul depots 'always' provide one as part of the rental. When we returned the trailer there was a huge line up as the system was down. Understand this - it happens. BUT the staff were dreadful. Unhelpful and rude. They advised us to leave the trailer and that when their system was 'up' they would process the rental. I don't trust these people. We have taken a time stamped photo of the rental on its return. So lets see if the terrible people try and scam us. There are lots of other good rental people around. U Haul Sidney are excellent unfortunately they did not have a motorcycle trailer to rent.